Generic System Parameters
|
System
Time Zone
|
The system
or primary time zone will be the same as local time zone of the primary Unified
CCX node configured during installation. Display only. Unified CCX
Administration uses this primary time zone to display time-related data.
Note
|
If you
have changed the primary time zone, you need to reboot both the nodes in the
Unified CCX cluster.
|
|
Network Deployment
Parameters (displayed only in a HA over WAN deployment)
|
Network
Deployment Type
|
Displays
the network deployment type as LAN or WAN only if we have more than one node.
Display only.
|
Internationalization
Parameters
|
Customizable Locales
|
Use to
specify a unique locale.
Default:
(blank)
|
Default
Currency
|
Default
currency, such as American dollars (USD), Euros, and so on. This is a mandatory
field.
The system
uses the default currency for converting currency amounts in a playable format
when no currency designator is specified.
Default:
American Dollar [USD]
|
Media Parameters
|
Codec
|
The codec
chosen during installation for this Unified CCX server.
Unified
CCX supports packetization intervals of 20 ms, 30 ms, or 60 ms only.
Default:
30 ms
|
Default
TTS Provider
|
Default
TTS (Text-to-Speech) provider.
Default:
By default, no TTS provider is configured. Select a provider from the drop-down
list to configure it as the default. The system uses the default TTS provider
to determine which provider to use if the TTS request does not explicitly
specify the provider to use.
|
User Prompts override
System Prompts
|
When enabled, custom
recorded prompt files can be uploaded to the appropriate language directory
under Prompt Management to override the system default prompt files for that
language. By default, this is disabled.
|
Application Parameters
|
Supervisor
Access
|
The
Administrator uses this option to allow certain privileges to supervisors (all
supervisors have the same privilege). The options are:
-
No
access to teams—The supervisor logs into the Supervisor page, but will not be
able to see any team information (No RmCm info).
-
Access
to all teams—The supervisor logs into the Supervisor page, and will be able to
see all the teams (RmCm information).
-
Access
to supervisor teams only—The supervisor logs into the Supervisor page, and will
be able to see the teams they supervise. When this option is selected, only the
Primary Supervisor can see the team specific information. The secondary
supervisor will not be able to see the team specific information.
Default:
No access to teams
Note
|
A
supervisor who does not have administrator privileges can add, modify, or
remove skills from an agent.
|
|
Max Number
of Executed Steps
|
The
maximum number of steps an application can execute before the Unified
CCX Engine terminates the script or application. This is a mandatory field.
This
limitation is intended to prevent a script from running indefinitely.
Default:
1000
Note
|
Do not
change the default value.
|
|
Additional Tasks
|
This
field allows you to control the creation of additional threads that the Unified
CCX server internally initializes based on licensed Unified IP IVR ports. This
is a mandatory field.
Default:
0
|
Default
Session Timeout
|
Maximum
amount of time (in minutes) a user-defined mapping ID remains in the session
object memory after the session is moved to the idle state. During this
duration, the session continues to be accessible even if you have terminated
that session. Use this setting to configure the time required to perform your
after-call work (for example, writing variables to a database before clearing
the session). This is a mandatory field.
The
default is 30 minutes (recommended). If you reduce this number, you also reduce
the system memory usage comparatively.
You can
add a user-defined mapping ID to a session using the Session Mapping step in
the script editor. Once assigned, you can use this mapping ID to get the
session object from another application instance. By doing so, other
applications obtain access to the session context. See the
Cisco Unified Contact
Center Express Getting Started with Scripts
for more information.
|
Enterprise Call Info Parameter Separator
|
A
character used Get/Set Enterprise Call Info steps in the Unified CCX Editor to
act as a delimiter for call data. This is a mandatory field.
Default:
| (bar)
|
Agent
State after Ring No Answer
|
Radio
button determining how agent state should be set after a Ring No Answer event.
This is a mandatory field. The options are:
-
Ready. If an agent does not answer a Unified CCX call, the Agent
State is set to Ready.
-
Not
Ready (default). If an agent does not answer a Unified CCX call, the Agent
State is set to Not Ready.
|
Live
Data - Short Term Reporting Duration
|
This
parameter applies to Live Data reports that are available to agents and
supervisors on Finesse desktops.
For
certain fields in the live data reports, you can set the short term value to 5,
10 or 15 minutes.
Long
term value is always set to 30 minutes.
|
Number
of Direct Preview Outbound seats
|
The
maximum number of Direct Preview Outbound seats. The configuration of Outbound
seats is done during the initial configuration or setup phase, after the
installation.
Note
|
This
is a mandatory field. This field is displayed only if you have a Premium
license.
|
The
maximum number of direct preview outbound seats that can be configured is
limited by the Premium Seat Count. If there is an invalid entry during
configuration, an error message is displayed.
|
Persistent Connection
|
Radio
button that determines whether to establish persistent connection to a remote
device. The options are:
|
System Ports Parameters
|
RMI Port
|
The port
number used by the Unified CCX CVD to serve RMI requests. This is a mandatory
field.
Default:
6999
|
RmCm TCP
Port
|
TCP port number on which
the CTI server component of the RmCm subsystem opens the server socket and
listens to the clients. All CTI server clients, such as Sync Server, and IP
Phone Agent Server, use this port number. This is a read-only field and cannot
be modified.
Default:
12028
|
Context Service
Parameters
|
Mode
|
Radio button to select the connection mode to connect with
Context Service.
Default: Production
Note
|
Context Service in the Lab mode will create the data in the
lab work group. When Context Service switches to the production mode, the data
created in the lab work group will no longer be available in the production
mode and vice versa. Lab mode is a workgroup created for test and debug.
|
|
Request
Timeout
|
The
number of milliseconds (ms) the system should wait before rejecting the Context
Service cloud connectivity.
Default:
5000 milliseconds, Range: 200 to 5000 milliseconds.
|
Proxy
Type
|
Determines if the http proxy is used for Context Service
connectivity.
Default:
none
|
Proxy Parameters
|
HTTP
|
|
SOCKS
Proxy
|
|
SOCKS
Username
|
Username
of the SOCKS proxy server.
|
SOCKS
Password
|
Password
of the SOCKS proxy server.
|
Note
|
Context Service parameters and Proxy parameters changes are
automatically notified to SocialMiner.
|
|