To use
any version of
Unified Communications Manager, you must first ensure
that you define
Unified Communications Manager users as Unified CCX
agents in
Unified Communications
Manager. After you perform this task, these Unified CCX agents can be
combined into Resource Groups, assigned Skills, and placed in CSQs.
Note |
In Unified
CCX, this operation is called
"associating
a device."
|
Note |
Be sure to
assign Unified CCX devices to both end users and application users in the
Unified Communications
Manager web interface.
|
To assign
devices to an end user, you must access the End User Configuration window for
that user. The End User Configuration window in
Unified Communications Manager Administration allows
the administrator to add, search, display, and maintain information about
Unified Communications Manager end users.
To assign
devices to an application user, you must access the Application User
Configuration window for that user. The Application User Configuration window
in
Unified Communications Manager Administration allows
the administrator to add, search, display, and maintain information about
Unified Communications Manager application users.
Note |
If Enterprise
Mobility (EM) is used together with both Cisco Unified Communications Manager
release 8.0 or later and Cisco
Unified Communications
Manager, the Resource Manager application user must be associated
with the device profile and not with the device.
|
To modify
the Unified CCX Extension settings for existing
Unified Communications Manager users who are Unified
CCX agents, complete the following steps:
Note |
If you change
or update an end user ID in Unified Communications Manager, Unified CCX resets
the end user's resource name, skills, and team to default values.
|