Manage Prompt Files
Many applications make use of pre-recorded prompts stored as .wav files, which are played back to callers to provide information and elicit caller response.
Several system-level prompt files are loaded during Unified CCX installation. However, any file you create needs to be made available to the Unified CCX Engine before a Unified CCX application can use them. This is done through the Unified CCX cluster's Repository datastore, where the prompt, grammar, and document files are created, stored, and updated.
Support for High Availability and remote servers is available only in multiple-server deployments.
The Unified CCX Server's local disk prompt files are synchronized with the central repository during Unified CCX Engine startup and during run-time when the Repository datastore is modified.
To access the Prompt Management page, perform the following steps:
From the Unified CCX Administration menu bar, choose.
The Prompt Management web page opens to display the following fields and buttons.
When you click a hyperlink (if configured) in the Name folder column, a secondary page appears. From this page, you can create a new subfolder or upload a new prompt.