Cisco Headset 500 Series Call Controls

Cisco Headset 520 Series and Cisco Headset 530 Series Call Controls

While the button layouts differ, the inline controllers on Cisco Headset 521, 522, 531, and 532 use the same call controls.

Make and Answer Calls

When you have an incoming call, you hear the ringtone in your headset.

Procedure

On the inline controller, press Call the call button.

Adjust Your Volume

Procedure

Press Up up or Down down on the inline controller.

Mute Yourself on a Call

Procedure

Press Mute the mute button on the inline controller.

Place a Call on Hold

Procedure

Press Call the call button once on the inline controller.

If you have an incoming call, the headset answers automatically.

End a Call

Procedure

Hold Call the call button on the inline controller until you hear a tone.

Reject a Call

Procedure

Press Call the call button twice on the inline controller.

Place a Call on Hold and Resume a Held Call

Procedure

Step 1

Press Call the call button on the inline controller.

Step 2

Select the call you want to resume.
Step 3

Press Call.

End a Call and Answer an Incoming Call

Procedure

Step 1

Hold Call the call button until you hear a tone.

Step 2

Press Call once.

End a Call and Resume a Held Call

Procedure

Step 1

Hold Call the call button until you hear a tone.

Step 2

On your phone, select the call that you want to resume.
Step 3

Press Call once.

Cisco Headset 560 Series Call Controls

Cisco Headset 561 and 562 with Standard Base and Cisco Headset 561 and 562 with Multibase use similar call controls to the wired headset models with a few important differences. The call control buttons are located on the headset ear cup and call status feedback is provided on the Standard Base and Multibase.

Turn Your Headset On and Off

Procedure

Step 1

Hold Call the call button on your headset for 4 seconds. You hear a tone indicating headset status.

Step 2

Do one of these actions.

  • Hold Call the call button for 1 second to turn the headset back on.
  • Place the headset on the base.

Make and Answer Calls

Procedure

Press Call the call button on your headset.

Adjust Your Volume

Procedure

Use Volume the volume controls on your headset.

Mute Yourself on a Call

Procedure

Do one of these actions.

  • Press Mute the mute button on your headset.
  • You can also mute yourself with the mute button on the multibase.

Place a Call on Hold

Procedure

While on a call, press Call the call button on your headset.

  • If you have an incoming call, the headset answers automatically.

End a Call

Procedure

Do one of these actions.

  • Hold Call the call button on your headset until you hear a tone.
  • Place your headset on its base.

Reject a Call

Procedure

Press Call the call button on your headset twice.

Put a Call on Hold and Resume a Call

Procedure

Step 1

Press Call the call button on your headset.

Step 2

Select the call that you want to resume.
Step 3

Press Call.

End a Call and Resume a Held Call

Procedure

Step 1

Hold Call the call button on your headset until you hear a tone.

Step 2

Select the call that you want to resume.
Step 3

Press Call.

End an Active Call and Answer an Incoming Call

Procedure

Step 1

Hold Call the call button until you hear a tone.

Step 2

Press Call the call button once.

Answer a Call From a Different Source

Make sure you place on hold or end any active calls before your switch sources. Active calls are not automatically placed on hold when you change sources on the multibase.

Procedure

Do one of these actions:

  • Press Callthe call button on your headset.
  • On the multibase, press the source button for the incoming call.
Note 
Active calls don't automatically go on hold when you change sources on the multibase. Make sure you place on hold or end any active calls before you switch sources. Active calls do automatically hold when you press Callthe call button on your headset.

Cisco Headset Multi-app Feature

All Cisco Headset models can retain call control features when there is more than one open calling client on your Windows or Mac desktop. Instead of broadcasting a button press to all open applications, headset controls only impact one calling application at a time.

For example, you can mute an active call in the Webex app and then answer an incoming Cisco Jabber call through the Jabber UI. While you’re on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.


Note

Keep the following in mind when you have multiple calling apps open on your desktop:

  • Active calls don't automatically hold when you answer an incoming call on a different application. Be sure to hold or mute a call on one application before you answer an incoming call on a different calling app.

  • Multi-app control is only available with Webex (version 41.8 or later) and Cisco Jabber (version 14.1 or later) over Bluetooth or with the USB cable.

The following table shows the minimum headset firmware requirements for multi-app support.

Table 1. Minimum Firmware Requirements

Headset Model

Firmware Version

Cisco Headset 520 Series

Headset Firmware 2.3(1) or later

Cisco Headset 530 Series

Headset Firmware 2.3(1) or later

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later

Cisco Headset 730

Firmware version 1-6-0-150 or later