Calls

Audio Path Selection

When you make or receive a call, the audio path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following list describes each scenario:

  • Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until you select Headset or Speakerphone .

  • Select Headset when you make or answer a call, and all of your calls are routed to your headset until you pick up the handset or select Speakerphone .

    If your administrator sets your headset as the audio path on your phone, then you can remove the handset and use your headset. This is ideal for anyone who prefers the convenience of a headset. But you must still select Headset the first time you handle a call.

  • Select Speakerphone when you make or answer a call, and all of your calls are routed to your speakerphone until you pick up the handset or select Headset .

Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and pick up the handset.

Make a Call With A Hotline Phone

Some workplaces have a phone that is meant for emergency or hotline calls. These phones automatically call a designated number when you lift the receiver and are popular choices for elevators, hotel lobbies or security booths. Most hotline phones don't allow you to dial a phone number. They're dedicated phones that ring to a single phone number. However, some hotline phones do allow you to place a call. If this feature is configured, then you have up to 15 seconds to place a call. Otherwise, the call automatically goes to the hotline number.

Procedure

Step 1

Lift the phone receiver and wait for the call to ring.

Step 2

(Optional) Dial a phone number.

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.

Procedure

Step 1

Enter a number using the keypad.

Step 2

Press Speakerphone .

Make a Call with a Standard Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.

Procedure

Step 1

Plug in a headset.

Step 2

Enter a number using the keypad.

Step 3

Press Headset .

Redial a Number

You can call the most recently dialed phone number.

Procedure

Step 1

(Optional) Select a line.

Step 2

Press Redial.

Speed Dial

You can assign buttons or codes to quickly dial the numbers of people you call often. Before you can use speed-dial features on your phone, set up speed dial in the Self Care portal.

Depending on your setup, your phone can support these features:

  • Speed-dial buttons—Dial a phone number from one or more line buttons set up for speed dialing.

  • Speed-dial codes—Dial a phone number from a code (sometimes referred to as abbreviated dialing).

Make a Call with a Speed-Dial Button

Each phone model has a specific number of lines available for phone features. Each feature requires one line to function so not all lines are available for speed-dial numbers. Some lines could be used for other features. If you add more speed-dial numbers than available lines, the remaining speed-dial numbers do not display on your phone.

For example, if you add 10 speed-dial numbers but your phone has 7 lines available then only 7 speed-dial numbers display on the phone.

To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model.

On the Cisco IP Phone 7800 Series, you can use the navigation cluster to view all your speed-dial numbers. Use the up and down buttons in the cluster to scroll through your speed-dial numbers, then select a speed-dial number. This includes any speed-dial numbers that do not display on the phone.

Before you begin

Set up speed-dial codes in the Self Care portal.

Procedure

Press a speed-dial button .

Make a Call With a Speed-Dial Code

Before you begin

Set up speed-dial codes in the Self Care portal.

Procedure

Enter the speed-dial code and press Speed Dial.

Make a Call With a Fast-Dial Button

Before you begin

You need to set up the fast-dial codes in your personal directory.

Procedure

Step 1

Press Fast Dial.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Fast Dials.

Step 4

Select a fast-dial code and then press the Dial softkey.

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1

Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2

Enter the phone number.

Step 3

Press Call or wait 10 seconds after the last key press to automatically place the call.

Get Notified When a Contact is Available

If you call someone and their line is busy or they do not answer, you can be notified with a special ringtone and a message when they are available.

Procedure

Step 1

Press Callback while you are listening to the busy tone or ring sound.

Step 2

Press Exit to exit the confirmation screen.

Step 3

When you hear the ringtone that the person is available and see the message, press Call to place the call again.

Calls That Require a Billing Code or Authorization Code

Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.

When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to "********", and you hear a special tone.

When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to "********", and you hear a special tone. For security reasons, the phone displays a "*" instead of the number entered.

When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.

Answer Calls

Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls.

Answer a Call

Procedure

When your phone rings, press the flashing line button to answer the call.

Answer Call Waiting

When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash.

The Cisco IP Phone 7811 doesn't support call waiting.

Procedure

Step 1

Press the line button.

Step 2

(Optional) If you have more than one call waiting, select an incoming call.

Decline a Call

You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set up, the call is rejected and the caller hears a busy tone.

Procedure

Decline a call by performing one of the following actions:

  • Press Decline.
  • If you have multiple incoming calls, highlight the incoming call and press Decline.

Turn On Do Not Disturb

Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.

When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up.

When you turn on DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on.

If multilevel precedence and preemption (MLPP) is set up for your phone, priority calls will ring your phone with a special ringtone, even when DND is turned on.

Procedure

Step 1

Press Do not disturb to turn on DND.

Step 2

Press Do not disturb again to turn off DND.

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1

(Optional) Press the line button.

Step 2

Press PickUp to transfer an incoming call within your pickup group to your phone.

Step 3

Press Answer to connect to the call when the call rings.

Answer a Call from Another Group (Group Pickup)

Group pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.

Procedure

Step 1

(Optional) Press the line button.

Step 2

Press Group PickUp.

Step 3

Do one of the following actions:

  • Enter the number of the phone line with the call that you want to pick up.

    For example, if the call is ringing on line 12345, enter 12345.

  • Enter the group pickup number.

  • Press Speed dials and select a speed dial number. Use the Navigation cluster to move up and down within the Speed dial window, and to select the speed dial number.

Step 4

Press Answer to connect to the call when the call rings.

Answer a Call From an Associated Group (Other Pickup)

Procedure

Step 1

(Optional) Press the line button.

Step 2

Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.

Step 3

If the call rings, press Answer to connect to the call when the call rings.

Answer a Call Within Your Hunt Group

Hunt groups allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign into a hunt group when you want to receive calls. You sign out of the group when you want don't want calls to ring on your phone.

Depending on how hunt groups are configured, you may see the following information displayed on your Call Alert:

  • The line that receives the call.

  • The directory number for the incoming call.

  • The hunt group name or pilot number.

Before you begin

You must sign into the hunt group to receive hunt group calls.

Procedure

When a hunt group call rings on your phone, answer the call.

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to you.

Procedure

Step 1

Press Hunt Group to sign in.

Step 2

Press Hunt Group again to sign out.

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information:

  • The phone number used by the hunt group

  • Number of queued callers on each hunt group queue

  • Longest waiting time

Procedure

Step 1

Press Queue Status.

Step 2

Press Update to refresh the statistics.

Step 3

Press Exit.

Answer Calls Automatically

If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one ring, you're automatically connected to the call using the speakerphone.

If you prefer to use your headset to answer the call, set up your headset first.

The Cisco IP Phone 7811 doesn't support a headset.

If you automatically answer calls on your speakerphone and you change the call to the headset, your next incoming call automatically answers on the headset. If you automatically answer calls on your headset and you change the call to the speakerphone, your next incoming call automatically rings on the speakerphone. Automatic answer ensures that the call is answered; it does not change the location that you used for the previous call.

Procedure

Step 1

Connect your headset to your phone.

Step 2

Make sure that the Headset button lights up.

Step 3

When your phone automatically answers the incoming call, talk to the caller using your headset.

If you don't want to use your headset anymore, then pick up the handset and you will leave headset mode.

Trace a Suspicious Call

If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.

Procedure

Press MCID.

Mute your call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.

Procedure

Step 1

Press Mute .

Step 2

Press Mute again to turn mute off.

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1

Press Hold .

Step 2

To resume a call from hold, press Hold again.

Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

  • Single ring, repeating at intervals

  • Flashing amber line button

  • Flashing message indicator on the handset

  • Visual notification on the phone screen

Procedure

Press the flashing amber line button or Answer to resume the held call.

Swap Between Active and Held Calls

You can easily switch between active and held calls.

Procedure

Press Swap to switch to the held call.

Swap Between Active and Held Calls on the Cisco IP Phone 7811

The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Swap softkey. If you have more than two calls, you see the Calls softkey.

Procedure

Press Swap or Calls.

Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.

There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can park only one call at the call park number.

Before you begin

Your call must be active.

Procedure

Step 1

Press Park, and then hang up.

Step 2

(Optional) Communicate the parked number to the person who needs to answer the call.

Retrieve a Call on Hold with Call Park

You can set up call park in two different ways:

  • The parked call displays on the phone where the user can pick it up.

  • The user must dial the displayed number to pick up the call.

You set the field Dedicate one line for Call Park in Cisco Unified Communications Manager to enable or disable the feature. By default, the feature is enabled.

Before you begin

You need the number that was used to park the call.

Procedure

Enter the number where the call is parked and retrieve the call.

Place a Call on Hold with Assisted Directed Call Park

You can park and retrieve an active call using a dedicated call park number. Using assisted directed call park, you use a button to park an active call. Your administrator sets up the button as a speed-dial line. With this type of directed call, you can use line status indicators to monitor the status of the line (in-use or idle).

Procedure

Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed call park.

Retrieve a Call on Hold with Assisted Directed Call Park

Procedure

Press BLF Directed Call Park.

Place a Call on Hold with Manual Directed Call Park

You can park and retrieve an active call using a dedicated call park number. Using manual directed call park, you transfer an active call to a directed call park number, which your administrator sets up.

Procedure

Step 1

Press Transfer .

Step 2

Enter the directed call park number.

Step 3

Press Transfer again to park the call.

Retrieve a Call on Hold with Manual Directed Call Park

You can pick up a call that was parked to a dedicated call park number.

Before you begin

You need the directed call park number and the park retrieval prefix.

Procedure

Step 1

Dial the park retrieval prefix.

Step 2

Dial the directed call park number.

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

  • Forward all calls

  • Forward calls in special situations, such as when the phone is busy or there is no answer.

When a line is forwarded, you see the Forward all icon with the line.

Procedure

Step 1

When the line to be forwarded is inactive, press Fwd All.

Step 2

Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

Transfer Calls

You can transfer an active call to another person.

Transfer a Call to Voicemail

You can transfer a call directly to your manager's or to a coworker's voicemail. This is a convenient way for a caller to leave a message but not disturb anyone in the office.

Before you begin

Your administrator must set up your phone system so that the * prefix before an extension means forward a call directly to voicemail.

Know your coworker's extension.

Procedure

Step 1

Press Transfer

Step 2

Enter * followed by the person's extension.

Step 3

Press Transfer

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1

From a call that is not on hold, press Transfer .

Step 2

Enter the other person's phone number.

Step 3

(Optional) Press Speed dials and select a Speed dial number.

Use the Navigation cluster to move within the Speed dial window, and to select your Speed dial number.

Step 4

(Optional) Wait until you hear the line ring or until the other person answers the call.

Step 5

Press Transfer again.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1

Press Transfer .

Step 2

Enter the other person's phone number.

Step 3

Press Swap to return to the held call.

Step 4

Press Transfer to complete the transfer.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.

When you add more than one person to a conference call, wait a few seconds between adding participants.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

Add Another Person to a Call (7811)

Procedure

Step 1

From an active call, press Conference .

Step 2

Add the other person to the call by doing one of the following:

  • Press Calls, select a held call, and press Yes.
  • Enter a phone number and press Conference

Add Another Person to a Call (7821, 7841, 7861)

Procedure

Step 1

From an active call, press Conference .

Step 2

Add the other person to the call by doing one of the following:

  • Select a held call and press Yes.
  • Enter a phone number and press Conference.

Swap Between Calls Before You Complete a Conference

You can talk to a person before you add them to a conference. You can also swap between the conference call and the call with the other person.

Procedure

Step 1

Call a new conference participant, but do not add the participant to the conference.

Wait until the call is connected.

Step 2

Press Swap to toggle between the participant and the conference.

View and Remove Conference Participants

If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants.

Procedure

Step 1

While you are in a conference, press Details to view a list of participants.

Step 2

(Optional) Highlight a participant and press Remove to drop the participant from the conference.

Scheduled Conference Calls (Meet Me)

You can host or join a conference call at a scheduled time.

The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.

Host a Meet-Me Conference

Before you begin

Get a meet-me phone number from your administrator, and distribute the number to the conference participants.

Procedure

Step 1

Lift the handset to get a dial tone and press Meet Me.

Step 2

Dial the meet-me phone number.

Join a Meet-Me Conference

You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again.

Procedure

Dial the meet-me phone number that the conference host provides.

Intercom Calls

You can use an intercom line to place and receive one-way calls.


Note

Cisco IP Phone 7811 does not support intercom.

When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.

Make an Intercom Call

When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold.

Procedure

Step 1

Press Intercom.

Step 2

(Optional) Enter the intercom code.

Step 3

Listen for the intercom alert tone, and then begin speaking.

Step 4

Press Intercom to end the call.

Answer an Intercom Call

You can answer an intercom call to talk to the other person.

Before you begin

You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.

Procedure

Step 1

Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.

Step 2

Press Intercom to end the call.

Supervise and Record Calls

You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called.

The chaperone answers a call, creates a conference call, and monitors and records the conversation.

The chaperone performs the following tasks:

  • Records the call.

  • Conferences in the first participant only. Other participants add people as needed.

  • Ends the call.

The conference ends when the chaperone hangs up the call.

Set Up a Supervised Call

Procedure

Step 1

Answer an incoming call.

Record is displayed if the system determines that the call must be chaperoned and recorded.

Step 2

Press Conference to create a conference call.

Step 3

Enter the phone number for the supervisor and press Call.

Step 4

Press Conference when the supervisor answers.

Step 5

Press End Call to end the call.

Record a Call

You can record a call. You might hear a notification tone as you record the call.

Procedure

Press Record to start or stop recording.

Prioritized Calls

In your job, you might need to handle urgent or critical situations with your phone. You can identify calls as very important; these have a higher priority than normal calls. The priorities range from level 1 (low) to level 5 (high). This system of priorities is called multilevel precedence and preemption (MLPP).

Your administrator sets up the priorities that you can use and determines whether you need special sign-in information.

When a high-priority call rings on your phone, you see the priority level on the phone screen and the call appears at the top of the call list. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call.

If you have turned on do not disturb (DND), a priority call will still ring your phone with a special ringtone.

When you are on a high-priority call, the priority of the call does not change when you:
  • Put the call on hold
  • Transfer the call
  • Add the call to a three-way conference
  • Use call pickup to answer the call.

The following table describes the Multilevel Precedence and Preemption Priority icons and the corresponding level.

Table 1. Multilevel Precedence and Preemption Priority Levels
MLPP icon Priority Level

MLPP 1 Icon

Level 1—Priority call

MLPP 2 Icon

Level 2—Medium priority (Immediate) call

MLPP 3 Icon

Level 3—High priority (Flash) call

MLPP 4 Icon

Level 4—Flash Override

MLPP 5 Icon

Level 5—Executive Override

Make a Priority Call

To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly.

Procedure

Step 1

Pick up the handset.

Step 2

Press PrecLevel.

Step 3

Select a priority level for the call.

Step 4

(Optional) Enter your credentials on the authorization screen.

Step 5

Enter the destination number.

You see the precedence level icon on the phone screen and you hear the precedence ringback tone.

Answer a Priority Call

If you hear a special ring that's faster than usual, you are receiving a priority call.

Procedure

Press the flashing amber session button when you hear the special ringtone for a precedence call.

Answer a Priority Call While on Another Call

If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.

Procedure

Hang up the handset.

Your call ends, and the higher priority call rings on the appropriate phone.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.

View All Calls on Your Primary Line

You can have a list of current and missed calls display on your primary line.

Use this feature if you have multiple lines and want to see all your calls—on all lines—displayed on a single screen. You can still filter for a specific line.

Your administrator sets up this feature.

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want to answer. If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.

The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.

You can also display your active calls on your primary line, which is useful if you want all your calls that are displayed on a single screen.

If your administrator configures the hunt group name, both the hunt group name and number display in the All calls list. Otherwise, only the hunt group number displays.

Procedure

Press All Calls or the session button for your primary line.

Shared Lines

You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you may be responsible for screening calls for the person you support.

When you share a phone number, you can use that phone line just like any other line. Be aware of these special characteristics about shared lines:

  • The shared phone number appears on all phones that share the number.

  • If your coworker answers the call, the shared line button and the session button are solid red on your phone.

  • If you put a call on hold, your line button is solid green and the session button pulses green. But your coworker's line button is solid red and the session button pulses red.

Add Yourself to a Call on a Shared Line

You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone.

If you try to add yourself to a call on a shared line and see a message that you cannot be added, try again.

If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call.

Procedure

Step 1

Press the line button for the shared line or select the line and press Barge.

You need to press Calls to add yourself to a call on a shared line.

Step 2

(Optional) If you see a confirmation message, press Yes to add yourself to the call.

Enable Privacy on a Shared Line

Privacy prevents others who share your line from seeing information about your calls.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has privacy enabled, you can make and receive calls using the shared line as usual.

Visual confirmation is displayed on your phone screen for as long as the feature is enabled.

Procedure

Step 1

Press Privacy to enable the feature.

Step 2

Press Privacy again to turn off the feature.

Phone Calls with Mobile Connect

You can use your mobile phone to handle calls that are associated with your desk phone number. This service is called Mobile Connect.

You associate your mobile phone with your desk phone in the Self Care portal, as an additional phone. You can control which calls are sent to your mobile phone.

When you enable additional phones:

  • Your desk phone and your additional phones receive calls simultaneously.

  • When you answer the call on your desk phone, the additional phones stop ringing, disconnect, and display a missed call message.

  • When you answer the call on one additional phone, the other additional phones and desk phone stop ringing and disconnect. A missed call message shows on the other additional phones.

  • You can answer the call on an additional phone and switch the call to a desk phone that shares the line. If you do so, the desk phones that share the same line display a Remote In Usemessage.

Enable Mobile Connect

Procedure

Step 1

Press Mobility to display the current remote destination status (Enabled or Disabled).

Step 2

Press Select to change the status.

Move a Call from Your Desk Phone to Your Mobile Phone

You can move a call from your desk phone to your mobile phone. The call is still connected to the line on your desk phone, so you cannot use that line for other calls. The line remains in use until the call ends.

Before you begin

You need to enable Mobile Connect on your desk phone.

Procedure

Step 1

Press Mobility.

Step 2

Press Select to send a call to your mobile phone.

Step 3

Answer the active call on your mobile phone.

Move a Call from Your Mobile Phone to Your Desk Phone

You can move a call from your mobile phone to your desk phone. The call is still connected to your mobile phone.

Before you begin

You need to enable Mobile Connect on your desk phone.

Procedure

Step 1

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 2

Press the line on your desk phone within 5 to 10 seconds to resume the call on your desk phone.

Transfer a Call from Your Mobile Phone to Your Desk Phone

You can transfer a call from your mobile phone to your desk phone.

Before you begin

You need to enable Mobile Connect on your desk phone.

Get the access code from your administrator.

Procedure

Step 1

On the mobile phone, enter the access code for the hand-off feature.

Step 2

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 3

Press Answer on your desk phone within 10 seconds and start talking on the desk phone.

Voicemail

You can access your voice messages directly from your phone. Your administrator must set up your voicemail account and set up your phone before you can access the voicemail system.

The Messages button on your phone acts as a speed dial into the voicemail system.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the external phone number of the voicemail system.


Note

This document has limited voicemail information because voicemail is not part of your phone. It is a separate component with a server and firmware that are purchased by your company. For information on setting up and using your voicemail, see the User Guide for the Cisco Unity Connection Phone Interface at https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.

Voicemail Message Indication

To find out if you have new voicemail messages, look for one of these signs:

  • The light strip on your handset is solid red.

  • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Access Your Voicemail Messages

You can check your current voicemail messages or listen to your old messages again.

Before you begin

Each voicemail system is different so check with your administrator or IT department to find out which system your company uses. This section is for Cisco Unity Connection because most Cisco customers use that product for their voicemail system. But your company may use a different product.

Procedure

Step 1

Press Messages .

Step 2

Follow the voice prompts.

Access Audio Voicemail

Depending upon how your administrator has set up your phone, you can retrieve your voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.

Procedure

Step 1

In the screen, press the Audio softkey.

Step 2

When prompted, enter your voicemail credentials.