Create Speed-Dial Numbers
From Unified Communications Self Care Portal, choose Phones > Phone Settings > Speed Dial Numbers.
Choose your phone and click Add New Speed Dial.
Enter the required field details such as Number/URI, Label (description) and Speed Dial, and then click Ok.
Set Speed Dial Numbers with Pauses
You can set pauses in a speed dial. This allows you to make calls to destinations that require Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pause, or additional digits (such as a user extension, meeting access number, or voice mail password without manual intervention. When you press the speed dial the phone establishes a call and sends other digits to the destination along with the dialing pauses.
To include pauses in a speed dial, you have to specify a comma (,) in the speed dial string. Each comma indicates a pause of two seconds.
For example— you want to set up a speed dial that includes codes such as Forced Authorization Code (FAC) and Client Matter Code (CMC), followed by IVR prompts where:
The called number is 91886543.
The FAC code is 8787.
The CMC code is 5656.
The IVR response is 987989#. You need to enter this response four seconds after the call connects.
In this case, you can set 91886543,8787,5656,987989# as the speed dial.