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This appendix contains message sequences or call scenarios and illustrates a subset of these scenarios that are supported by the Cisco Unified TSP. Be aware that the event order is not guaranteed in all cases and can vary depending on the scenario and the event.
This appendix contains the following sections:
The following list gives abbreviations that are used in the CTI events that are shown in each scenario:
NP—Not Present
LR—LastRedirectingParty
CH—CtiCallHandle
GCH—CtiGlobalCallHandle
RIU—RemoteInUse flag
DH—DeviceHandle
Application monitors B.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
A calls external phone that is running SIP, which has CFDUNC set to B |
TSPI: LINE_APPNEWCALL Reason = LINECALL REASON_REDIRECT |
Customer Phone—IP Phone A with DN 1001.
Agent Phone—IP Phone B with DN 1002.
Agent Phone—IP Phone C with DN 1002 (shared line)
Supervisor Phone—IP Phone D with DN 1003.
IVR1—with DN 5555
IVR2—with DN 6666
Application monitoring all lines on all devices.
New extension is negotiated when application opens lines.
SRTP is also supported at IVR side, can be variation of following use cases.
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB by feature IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit is set Media event sent to application (StartTransmissionEvent) |
|
IVR1 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Agent playing is in progress… |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 At 5555: CONNECTED Calling = 5555 Called = 5555 Connected = |
|
Application issues CCiscoLineDevSpecificStopSendMediaToBIBRequest on 1002 |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE StopTransmissionEvent |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartCallMonitoring on 1003 to monitor active call on 1002 |
At 1003: CCiscoLineDevSpecificStartCallMonitoring request successful, monitoring is in session |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 |
At 1002: LINE_REPLY returns with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Application issues CCiscoLineDevSpecificStartCallMonitoring on 1003 to monitor active call on 1002 |
At 1003: LINE_REPLY returns with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application sends CCiscoLineDevSpecificStartCallRecording to 1002 |
At 1002: CCiscoLineDevSpecificStartCallRecording will be successful and recording is in session |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
IVR1 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Application sends CCiscoLineDevSpecificStartCallRecording to 1002 |
At 1002: CCiscoLineDevSpecificStartCallRecording will be successful and recording is in session |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Phone C (1002) barges in |
At 1002 (device C) Barge call is created. |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (B) |
At 1002 (B): LINE_REPLY with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Phone C (1002 shared line) try to barge in |
Barge will fail on phone C |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
1002 put call on hold |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event Call will go on hold With StopReception and StopTransmission event At 5555: Call goes IDLE |
|
1002 Unhold scenario |
At 1002: Call will go CONNECTED with StartTransmission and StartReception. |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Application redirects call on 1002 to 1003 |
At 1003: New call from 1002 At 1002: Call goes IDLE No MEDIA_TO_BIB_ENDED event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Application redirect call on IVR1 to IVR2 IVR2 answers and plays second agent greeting |
At 5555: Call goes IDLE At 6666: Calling = Called = 6666 Connected = Redirecting = 5555 Redirection = 6666 CallAttributeBitMask = BIBCall (StartTransmissionEvent) |
|
IVR2 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 6666: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application-1 issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB by feature IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) |
|
Application-2 opens agent line from another client |
At 1002 (from application-2): CallAttributeBitMask SendMediaToBIB will be set to indicate agent greeting is playing on the agent line. |
|
Application 2 opens IVR line |
CallAttributeBitMask = BIBCall |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, 1002 answers, 1002 sets up conference to 1003, 1003 answers, and 1002 completes |
At 1001: CONNECTED CONFERENCED Calling = 1001, Called = 1002, Connected = 1002 CONFERENCED Calling = 1001, Called = 1003, Connected = 1003At 1002: CONNECTED CONFERENCED Calling = 1001, Called = 1002, Connected = 1001 CONFERENCED Calling = 1002, Called = 1003, Connected = 1003 At 1003: CONNECTED CONFERENCED Calling = 1002, Called = 1003, Connected = 1002 CONFERENCED Calling = 1003, Called = 1001, Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB by feature IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) 1001 and 1002 also hears the agent greeting |
The devices mentioned in the use cases below also apply to SIP TNP phones.
SCCP phones: A (Customer/Remote), B (Agent/Local).
All Lines are Opened with Ext Version – 0x000B0000
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A and B. A calls B;B answers the Call B issues LineDevSpecific (start PlayTone) request with Agent callid and ZIP Tone as input. |
Zip Tone is played at A. LINE_DEVSPECIFIC Event with dwParam1 = SLDSMT_CALL_TONE_CHANGEDdwParam2 = CTONE_ZIP, dwParam3 = 0(local) is reported on A and alsoLINE_DEVSPECIFIC Event with dwParam1 = SLDSMT_CALL_TONE_CHANGEDdwParam2 = CTONE_ZIP, dwParam3 = 1(Remote) is reported on B. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A and B. A calls B;B answers the Call B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local) is fired for B indicating Zip Tone has been played on B. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B A calls B; B answers the Call B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B A calls B; B answers the Call B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONFAILED. |
A (Customer/Remote) is SCCP Phone.
B (Agent/local) is a CTIport/Route Point
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A. A calls B;B answers the Call B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input, and direction as local. B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input, and direction as remote. |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. Zip Tone is played at A. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for A indicating Zip Tone has been played on A And also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) is fired for B |
SCCP phones: A (Customer/ Remote), B, B’ (Agent/Local)
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A, B, B’ The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B and B’. A calls B;B and B’ starts ringing; B answers the Call B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. Variants: B’ issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote. B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote. A issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for B indicating Zip Tone has been played on B. There is no Zip Tone played at B’and no Zip tone notification on B’. The LineDevSpecific (start PlayTone) request fails with Error LINEERR_OPERATIONFAILED Zip Tone is played at A. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local))) will be fired for A also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) will be fired for B. There is no Zip Tone played at B’and no Zip tone notification on B’. Zip Tone is played at B and B’. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local))) is fired for B and B’ also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) is fired for A. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. Phone A have 2 lines: Line1 is a normal line with X, Line2 is a intercom line (B), SpeedDial DN = D Phone B have 2 lines: Line1 is a normal line with Y, Line2 is a intercom line (D) LineOpen on B,D The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B, D B calls D; D starts ringing; D answers the Call D issues the LineDevSpecific (start PlayTone) request with agent(D) callid and ZIP Tone as input. Variant 1: D issues the LineDevSpecific (start PlayTone) request with agent(D) callid and ZIP Tone as input, and direction as remote. |
The LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. The LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. |
A, B, and C are SCCP Phones.
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A, B, and C The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B. A calls B; B answers the call; B sets up the conference with C; B completes the conference. B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. Variant 1: B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input and direction as Remote |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for B indicating Zip Tone has been played on B. The LineDevSpecific (start PlayTone) request will be Success. But there will be no Tone played on the Coneference members. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote)) is fired for B |
A and B are SCCP Phones.
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B. A calls B;B answers the Call; B puts the Call on hold A issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote)) is fired for A also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local) is fired for B. |
Pre-conditions to all announcement call use cases, unless specified otherwise:
Persistent call has been created on A / RD-1.
Announcement with ID "WelcomeID" is defined on CUCM.
| Action | TAPI Messages | TAPI Structure |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000002 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + OFFERING) LINE_ CALLSTATE dwParam1 = 0x40000004 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + ACCEPTED) |
|
|
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000100 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + CONNECTED) LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) dwOrigin = OUTBOUND dwReason = DIRECT CallerID = 5000 CallerIDName = RD5000 CalledID = A ConnectedID = 5000 In DevSpecific portion: CallAttributeType = 0x00008000 ( TSPCallAttribute_ AnnouncementCall) |
|
|
LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ ENDED dwParam2 = 0 dwParam3 = 0 |
||
|
LINE_ CALLSTATE dwParam1 = 0x40004000 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + DIS CONNECTED) |
||
|
LINE_ CALLSTATE dwParam1 = 0x40000001 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + IDLE ) |
Persistent call has been created on A / RD-1.
Announcement with ID "WelcomeID" is defined on CUCM.
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000002 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + OFFERING) LINE_ CALLSTATE dwParam1 = 0x40000004 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + ACCEPTED) |
|
|
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000100 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + CONNECTED) LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) dwOrigin = OUTBOUND dwReason = DIRECT CallerID = 5000 CallerIDName = RD5000 CalledID = A ConnectedID = 5000 In DevSpecific portion: CallAttributeType = 0x00008000 ( TSPCallAttribute_ AnnouncementCall) |
|
|
Drop AnnouncementtCall: (while announcement being played) LineDrop() on Line-A: |
LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ ENDED dwParam2 = 0 dwParam3 = 0 LINE_ CALLSTATE dwParam1 = 0x40004000 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + DIS CONNECTED) LINE_ CALLSTATE dwParam1 = 0x40000001 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + IDLE ) |
Precondition: No Persistent call on CTIRD-1
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ REPLY LINEERR_ NO_ PERSISTENT_ CALL_ EXISTS (0xC0000021) |
The following table describes the message sequences for Blind Transfer when A calls B, B answers, and A and B are connected.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party B does a lineBlindTranfser() to blind transfer call from party A to party C |
Party A |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A, CalledChanged = True, Called = C, OriginalCalled = B, LR = B, Cause = BlindTransfer |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTEDID, REDIRECTINGID, REDIRECTIONID |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = NP dwRedirectionID = NP |
|
|
Party B |
|||
|
CallStateChangedEvent, CH = C2, State = Idle, Reason = Direct, Calling = A, Called = B, OriginalCalled = B, LR = NULL |
TSPI: LINE_CALLSTATE |hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = NULL dwRedirectionID = NULL |
|
|
Party C |
|||
|
NewCallEvent, CH = C3, origin = Internal_Inbound, Reason = BlindTransfer, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_APPNEWCALL hDevice = C dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = TRANSFER dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
|
Party A |
|||
|
CallStateChangeEvent, CH = C1, State = Ringback, Reason = Direct, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
|
Party C |
|||
|
CallStateChangedEvent, CH = C3, State = Offering, Reason = BlindTransfer, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = OFFERING dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
SCCP phone A(1900) are registered to cluster A
Phones A are associated with the end-user cluster1
SCCP phone B(1000) registered to cluster B
Phones B are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network. TAPI is observing A.
Application monitors A
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000, this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" |
|
SIP trunk rejects this call due to no more bandwidth available |
A receives CallStateChangeEvent (PROCEEDING) |
LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW |
||
|
CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW |
A receives CPIC and CallStateChangeEvent (Ringback/connected) Provide TSPI_LinegetcallInfo on A connected with B |
A:CPIC event received on party A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED) CallReason = LINECALLREASON_DIRECT LINECALLINFO.dwCallID = 0x00400BBA LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900(A) LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000(B) LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000 LINECALLINFO.dwRedirectingIDName = CCD Pattern ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover(2B) |
SCCP phone A are registered to cluster A.
Phones A are associated with the end-user "cluster1".
SCCP phone B(1000) registered to cluster B.
Phones B are associated with the end-user "cluster2".
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network is not set.
Application monitors A.
Application sends a lineMakeCall at A to call B.
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000, this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" |
|
SIP trunk rejects this call due to lack of bandwidth |
A receives CallStateChangeEvent (PROCEEDING) |
A:A receives CPIC event LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
A receives CallStateChangeEvent (disconnected) |
LineA: LINE_CALLSTATE (LINECALLSTATE_Disconnected) EVENT = LINE_CALLSTATE = 2 m_lpfnEventProc = 0xXXX m_htLine = 0x000XXXX htCall = 0x000XXX |
|
|
Provide TSPI_linegetcallinfo on the Disconnected call |
dwParam1 = 0x00004000(LINECALLSTATE_DISCONNECTED) dwParam2 = 0x00200000(LINEDISCONNECTMODE_SAFCCD) dwParam3 = 0x00000004 LINECALLINFO.dwCallID = 0x00400BCF LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 10XX: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000: LINECALLINFO.dwRedirectionIDName = CCD Pattern LINECALLINFO.dwRedirectingID = 1000: LINECALLINFO.dwRedirectingIDName = CCD Pattern ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover |
SCCP phone A and B are registered to cluster A.
Phones A and B are associated with the end-user cluster1.
SCCP phone C(1000) registered to cluster B.
Phones C are associated with the end-user cluster2.
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network.
Application monitors A and B.
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected). B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected). |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,) CallerID = A / CalledID = B B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B |
|
B setsupconference, consult call to C(1000), this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000's PSTN failover number, i.e. 14089721000. Call is sent out to a PSTN GW TSPI_linegetcallinfo on the consult call between B and C. B completes conference. |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) B: receives CPIC event LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED) ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover A, B and C are in conference. |
SCCP phone A and B are registered to cluster A.
Phones A(1900) and B(1901) are associated with the end-user cluster1.
SCCP phone C(1000) registered to cluster B.
Phones C are associated with the end-user cluster2.
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network.
Application monitors A and B.
Application sends a lineMakeCall at A to call B.
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A(1900) dials B(1901) |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected). B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,) B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B(1901) setups transfer to C(1000) This call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, i.e. 14089721000. Call is sent out to a PSTN GW. TSPI_linegetcallinfo on Consult call on B with C. B completes transfer |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) LINECALLINFO.dwCallID = 0x00400BBA LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1901(B) LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000(C) LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000 LINECALLINFO.dwRedirectingIDName = CCD Pattern Extendedcallreason = CtiReasonSAF_CCD_PSTNFailover B: LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED) ExtendCallReason = CtiReasonTransferredCall |
|
SCCP phone A and B are registered to cluster A
Phones A(1900) and B(1901) are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected) B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,) CallerID = A / CalledID = B B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B |
|
B setsupconference, consult call to C(1000), this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW TSPI_linegetcallinfo on the consult call between B and C B completes conference |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) B: receives CPIC event LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED) ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover A, B and C are in conference |
SCCP phone A(1900) are registered to cluster A
Phones A are associated with the end-user cluster1
SCCP phone B(1000) registered to cluster B
Phones B are associated with the end-user cluster2
CUCM learns a pattern 10XX, no PSTN failover rule as SAF network has unlimited Bandwidth, TAPI is observing A
Application monitors A
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000 |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" |
|
A receives CallStateChangeEvent (PROCEEDING) |
LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
|
A receives CallStateChangeEvent (Ringback/connected) |
A:CPIC event received on party A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED) CallReason = LINECALLREASON_DIRECT CallerID = A / CalledID = 1000 / ConnectedID = 1000 / RedirectingID = 1000 / RedirectionID = 1000 LINECALLINFO.dwCallID = 0x00400FB1 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000: LINECALLINFO.dwRedirectingIDName = CCD Pattern |
SCCP phone A and B are registered to cluster A
Phones A and B are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, from SAF network as unlimited Bandwidth
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected) B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,) B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B redirects call to 1000 over ICT trunk TSPI_linegetcallinfo on A |
A receives CallStateChangeEvent (Connected) |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED) ExtendCallReason = CtiReasonRedirect A:CPIC event received on A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK) LineA: LINE_CALLSTATE (LINECALLSTATE_CONNECTED)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT LINECALLINFO.dwCallID = 0x00400FB2 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1901 LINECALLINFO.dwCalledIDName = LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1901 LINECALLINFO.dwRedirectingIDName = ExtendCallReason = CtiReasonRedirect |
SCCP phone A and B are registered to cluster A
Phones A and B are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network, SAF network has unlimited bandwidth.
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A calls B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected) B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,) B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B setup transfers to C(1000), through the ICT(SAF) trunk Complete transfer on B TSPI_linegetcallinfo on disconnected call on B |
B: receives CPIC event |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING/Proceeding) LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED) CallReason = LINECALLREASON_DIRECT B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED) ExtendCallReason = CtiReasonTransferredCall |
|
TSPI_linegetcallinfo on A |
A receives CallStateChangeEvent (Connected) |
A: LineA: LINE_CALLSTATE (LINECALLSTATE_CONNECTED)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT LINECALLINFO.dwCallID = 0x00400FB4 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1000 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1901 LINECALLINFO.dwCalledIDName = LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1900 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1901 LINECALLINFO.dwRedirectingIDName = ExtendCallReason = CtiReasonTransferredCall |
This section describes the CallFwdAll Notification usecases.
Application opens the line with new ExtVersion 0x000A0000. User presses CFwdAll softkey on A when device is in on-hook condition.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
||
|
User presses CFwdAll softkey |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask 0x00000040 |
Application opens the line with new ExtVersion 0x000A0000. Device goes off hook.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
||
|
A goes off-hook |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
Device goes off hook. Application does a LineInitialize and opens line A with new ExtVersion 0x000A0000
|
Action |
CTI events |
Expected results |
|---|---|---|
|
Device goes offhook |
||
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received at A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallType 00000000 |
User presses CFwdAll softkey on the device. Application does a LineInitialize and opens line A with new ExtVersion 0x000A0000.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
User presses CFwdAll softkey on the device |
||
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
TAPI application does a LineInitialize and opens line A with new ExtVersion 0x000A0000. Device goes off hook and user presses CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A |
|
|
A goes off-hook User presses CFwdAll softkey |
NewCallEvent received for A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does LineInitialize and opens all lines-A1 and A2 for the device with new ExtVersion 0x000A0000. User presses the CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A1, LineOPen on A2 with new ExtVesrion 0x000A0000 |
||
|
User presses CFwdAll softkey |
NewCallEvent received for A1 |
|
|
LineGetCallInfo on A1 |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
TAPI application does a LineInitialize and opens all lines-A1 and A2 for the device with new ExtVersion 0x000A0000. User selects line A2 and presses CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A1, LineOPen on A2 with new ExtVesrion 0x000A0000 |
||
|
User selects line A2 and presses CFwdAll softkey |
NewCallEvent received for A1 |
|
|
LineGetCallInfo on A2 |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does a LineInitialize and opens a shared line A with new ExtVersion 0x000A0000 on devices P and Q. User presses CFwdAll softkey on device P.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A LineOpen on A’ with new ExtVesrion 0x000A0000 |
||
|
On device P, user presses ‘CFwdAll’ softkey |
NewCallEvent received at A NewCallEvent received at A’ for RIU call |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does a LineInitialize and open line A with new ExtVersion 0x000A0000. User sets CFwdAll for line A by pressing CFwdAll softkey followed by CallFwdAll destination number.
Later, user presses ‘CFwdAll’ softkey again to cancel CFwdAll setting.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
||
|
User presses CFwdAll and enters FwdAll destination |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
|
User again presses ‘CFwdAll’ softkey |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000080 |
TAPI application monitors party B
Party A represents an IP phone
A calls B
IP Address of A is available to TAPI application that is monitoring party B
TAPI application monitors party C
Party B represents an IP phone
A talks to B
B initiates a consultation transfer call to C
IP Address of B is available to TAPI application that is monitoring party C.
B Completes the transfer
Calling IP address of A is not available to TAPI application that is monitoring party C (not a supported scenario).
TAPI application monitors party C
Party B represents an IP phone
A talks to B
B initiates a consultation conference call to C
IP Address of B is available to TAPI application that is monitoring party C.
B Completes the conference
Calling IP address of A and B is not available to TAPI application that is monitoring party C (not a supported scenario)
TAPI application monitors party B and party C
Party A represents an IP phone
A calls B
IP Address of A is available to TAPI application that is monitoring party B
Party A redirects B to party C
Calling IP address is not available to TAPI application that is monitoring party B (not a supported scenario)
Calling IP address B is available to TAPI application that is monitoring party C
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a PSTN number 5551212/<SUBSCRIBER> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 5551212, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 5551212, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +14085551212, Calling Party Number Type = SUBSCRIBER, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 5551212, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +14085551212, Calling Party Number Type = SUBSCRIBER, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a Dallas PSTN number 5551212/<NATIONAL> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 9725551212, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 9725551212, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +19725551212, Calling Party Number Type = NATIONAL, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 9725551212, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +19725551212, Calling Party Number Type = NATIONAL, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a PSTN number in India 22221111/<INTERNATIONAL> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 011914422221111, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 011914422221111, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +914422221111, Calling Party Number Type = INTERNATIONAL, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 011914422221111, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +914422221111, Calling Party Number Type = INTERNATIONAL, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number 5551212/<NATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 5551212, UnModified Original Called Party = 5551212, Modified Calling Party = 2000, Modified Called Party = 5551212, Modified Original Called Party = 5551212, Globalized Calling party = +14085551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = SUBSCRIBER, Original Called Party Number Type, = SUBSCRIBER State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 5551212, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +14085551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = SUBSCRIBER, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a Dallas PSTN number 9725551212/<NATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 9725551212, UnModified Original Called Party = 9725551212, Modified Calling Party = 2000, Modified Called Party = 9725551212, Modified Original Called Party = 9725551212, Globalized Calling party = +19725551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = NATIONAL, Original Called Party Number Type, = NATIONAL State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 9725551212, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +19725551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = NATIONAL, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number in India 914422221111/<INTERNATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 011914422221111, UnModified Original Called Party = 011914422221111, Modified Calling Party = 2000, Modified Called Party = 011914422221111, Modified Original Called Party = 011914422221111, Globalized Calling party = +914422221111, Calling Party Number Type = UNKNOWN, Called Party Number Type = INTERNATIONAL, Original Called Party Number Type, = INTERNATIONAL State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 011914422221111, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +914422221111, Calling Party Number Type = UNKNOWN, Called Party Number Type = INTERNATIONAL, Redirection Party Number Type = , Redirecting Party Number Type = |
Service parameter "Auto Call Pickup Enabled" is enabled.
Devices/Lines: 1000:P1,1001:P1.1002:P1,4000:P1 and 4001:P1
Pickup group P1:1111 is configured
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
LineOpenSuccessful LineInService Event as well |
|
LineInfo |
DN and Partition information will be pickup Group DN and partition. LineName – "CtiCallPickupDevice" LineType -LINEDEVCAPSDEVSPECIFIC_PICKUPDN -0x00000004 |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificUnRegisterCallPickupGroupForNotification on new line opened for PickUpGroup P1:1111 |
Line_Reply with success. LINE_REMOVE event will be sent to Application for P1:1111 |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with Error "LINEERR_OPERATIONUNAVAIL" |
|
Variant : Test the Same with UnRegister |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with InValid DN or Partition |
Line_Reply with Error Code "LINEERR_OPERATIONFAILED" |
|
Variant : Test the Same with UnRegister |
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen for P1:1111 |
Line Open Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo on new call on P1:1111 |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin : Outbound dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = Direct, dwOrigin = Internal.
|
||
|
Varaint : P1:4000 calls P1:1002 and P1:4001 calls P1:1002 Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
First incoming Call will be picked up (i.e call from 4000 will be picked up by 1000) |
|
Action |
Expected events |
||||
|---|---|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||||
|
LineOpen with new DeviceID |
LineOpen Successful |
||||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: Call 1: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_IDLE
Call2: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_OFFERING Once the call is Answered LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = PickUp, dwOrigin = Outbound
|
||||
|
Varaint : Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1002 |
CallPickup Request will be successful and the newcall will be created and the call will be in Offering state |
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
P1:4001 calls P1:1001 |
Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo on Call LineGetCallInfo on Call2 |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4001 dwCalledID : 1001 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: Call 3: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = Direct, dwOrigin = Internal
|
Pickup group P1:9999 is configured
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
Now from Admin page change the CallPickupGroup of 1000:P1 line to None or some other group P1:9999 LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
Changed CallPickUp Group DN and Partition Information will be sent to application |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
|
Now From Admin Pages change the Partition or DN information of the Pickup Group |
LINE_REMOVE for the line P1:1111 |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
Changed CallPickUp Group DN and Partition Information will be sent to application |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
Now From Admin Pages Pickup Group 1111:P1 is deleted |
LINE_REMOVE for the line P1:1111 |
HP1 is a Huntpilot with the below configuration:
"Queue Calls" check box is selected.
“Display Line Group Member DN as Connected Party" check box is selected.
HP1: LG1
HP2: LG1
A, B (IP phones/CTI Ports)
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is answered by LG1. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = A HuntPilot = HP1 |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is Queued. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot = |
|
Call on LG1 goes idle (LG1 is free). Queued call from A is de-queued and offered on LG1. LG1 Answers the call. Variance: Repeat and verify info when Display Line Group Member DN as Connected Party is enabled |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = A, Called = HP1 HuntPilot = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = A Same as above |
|
Action |
Expected events |
|---|---|
|
HP1 has 2 queued calls. App initiates call from A to HP1, call is disconnected |
At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 |
|
Variance: Destination When Queue is Full = B B Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A |
|
Variance: Destination When Queue is Full = HP2 Call on LG1 of HP2 goes idle (LG1 is free). Queued call from A is de-queued and offered on LG1. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 of HP2 HuntPilot = HP2 At LG1 of HP2: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
HuntMember LG1 of HP1 is busy. App initiates call from A to HP1. Maximum wait time at queue is reached. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot = At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 |
|
Variance: Destination When maximum wait time in Queue expires = B |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A Called = HP1 Connected = A |
|
Variance: Destination maximum wait time in Queue expires = HP2 |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 of HP2 HuntPilot = HP2 At LG1 of HP2: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Destination When There Are No Agents Logged In or Registered = ' B' Call offered on B. B Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = B HuntPilot = At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A Called = HP1 Connected = A |
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Destination When There Are No Agents Logged In or Registered = 'HP2' Call offered on HP2. HP2 Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = B HuntPilot = HP2 At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to B |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, Connected = A |
|
The call on B is transferred to HP1 (Blind transfer). |
At B: LINE_CALLSTATE -IDLE CallReason = x1(Direct) ExtendedCallReason = x7(BlindTransferCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x100(LINECALLREASON_TRANSFER) ExtendedCallReason = x7(BlindTransferCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = HuntPilot = At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x100(LINECALLREASON_TRANSFER) Caller = A Called = HP1, HuntPilot = HP1 Connected = A HuntPilot = |
|
Variance: Call on B is redirected to HP1 LG1 Answers the call. |
At B: LINE_CALLSTATE -IDLE CallReason = x1(Direct) ExtendedCallReason = x6(Redirect) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At A: LIN_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = A, Called = B HuntPilot = Connected = LG1 HuntPilot = |
|
Variance: Call on B is forwarded to HP1 (Forward All) LG1 Answers the call. |
At A: LINE_CALLSTATE -RING_BACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x8(LINECALLREASON_FWDUNCOND) ExtendedCallReason = x5(ForwardAllCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At A: LIN_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x8(LINECALLREASON_FWDUNCOND) ExtendedCallReason = x5(ForwardAllCall) Caller = A, Called = B Connected = LG1 |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is Queued. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot = |
|
Queued Call on A is redirected to B. B Answers. Call on LG1 goes idle (LG1 is free). Queued call from B is de-queued and offered on LG1. LG1 Answers the call. |
At B: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = HP1 Called = B, HuntPilot = Connected = HP1 HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = B, Called = HP1 HuntPilot = HP1 At B: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x2e(CallDeQueue) Caller = B Called = B HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = B Called = HP1 HuntPilot = HP1 Connected = B |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Call is disconnected. |
At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 |
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Stop Primary CTI Manager |
OutofService for the line P1:1111 INService for the line P1:1111.
|
Service parameter "Auto Call Pickup Enabled" is enabled.
Pickup group P1:1111 is configured and opened
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
P1:4000 and P1:4001 are configured
|
Action |
Expected |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
LineGetDevCaps with Extension Version – 000A0000 on P1:2000CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupCallPickup option and GroupPickUp DN 1111 on P1:2000 |
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupCallPickup option and GroupPickUp DN 1111 on P1:2000Events on P1:2000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1111, Connected = 4000, dwReason = Direct, dwOrigin = Internal
|
Service parameter "Auto Call Pickup Enabled" is enabled.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
P1:3000, P1:3001, P1:3002 are all in pickup group P1:3333
P1:1111, and P1:2222 are sub-groups, in order of priority, of pickup group P1:3333.
P1:4000 and P1:4001 are configured.
|
Action |
Expected Event |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:2000 P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with OtherPickup option on P1:3000
|
Events on P1:3000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4001, Called = 1000, Connected = 4001, dwReason = Direct, dwOrigin = Internal |
|
Action |
Expected Event |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with DirectCallPickup option with pickup groupDN (1000) on P1:10001 |
Events on P1:1001: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 1001, Called = 1000, Connected = 4001, dwReason = Direct, dwOrigin = Internal |
Service parameter Auto Call Pickup Enabled is enabled.
P1:2000 is already opened by the application.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened.
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:2000 |
Line_Reply with Error LINEERR_OPERATIONUNAVAIL |
Service parameter Auto Call Pickup Enabled is enabled.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened.
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111.
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222.
P1:3000, P1:3001, P1:3002 are all in pickup group P1:3333.
P1:1111, and P1:2222 are sub-groups, in order of priority, of pickup group P1:3333.
P1:4000 and P1:4001 are configured.
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:2000 P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupPickup option with pickup group(3333) on P1:3000 |
Line_Reply with Error LINEERR_CALLUNAVAIL |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupPickup option with pickup group(9999) on P1:3000 Variant -Direct Call Pickup with InValid DN |
Line_Reply with Error LINEERR_OPERATIONFAILED Line_Reply with Error LINEERR_INVALLINESTATE |
Recording behavior for an authenticated Phone when Service Parameter Authenticated Phone Recording set to Do not Allow Recording.
A is an Authenticated Phone having selective recording configured and Recording Profile assigned to it. Caller A calls B. B answers the call.
|
Action |
Events |
|---|---|
|
A issues startrecording request by lineDevSpecific |
Recording fails with error Response= CTIERR_SECURITY_CAPABLITY_MISMATCH as LINEERR_SECURITY_CAPABILITIES_MISMATCH |
Recording behavior for an authenticated Phone when Service Parameter Authenticated Phone Recording set to Allow Recording.
A is an Authenticated Phone having selective recording configured and Recording Profile assigned to it. Caller A calls B. B answers the call.
|
Action |
Events |
|---|---|
|
A issues startrecording request by lineDevSpecific Recording session gets established between the agent phone and the recorder |
Along with the regular events for call answer, the following events will also be delivered to the call observer: LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1= SLDSMT_RECORDING_ STARTED dwParam2=0 dwParam3=0 |
A is an Authenticated Phone having auto recording configured and Recording Profile assigned to it. Caller A calls B. B answers the call.
|
Action |
Events |
|---|---|
|
When B answers |
Along with the regular events for call answer, the following events will also be delivered to the call observer: LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1= SLDSMT_RECORDING_ STARTED dwParam2=0 dwParam3=0 |
Precondition: CTI service Parameter - "Require Public Key encryption" = true/false
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Devices are Enumerated/ Lines are Enumerated |
 Note |
Applications would be able to control /monitor devices/Lines as before no change. Variant: Test the same with Secure CUCM and Secure Connection between CiscoTSP and CTI. |
Precondition: CTI service Parameter - "Require Public Key encryption" = False
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Devices are Enumerated/ Lines are Enumerated |
Note |
Applications would be able to control /monitor devices/Lines as before no change |
Precondition: CTI service Parameter - "Require Public Key encryption" = False
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Initialization fails and CiscoTSP devices won't be Enumerated. |
Notifier will pop-up error message indicating that Provider Init failed. Error - Provider Init failed - Incompatible protocol version |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
lineInitializeEx |
lineDevices are Enumerated |
|
|
lineOpen for a lineDevice on the wireless device TAPI100 |
lineOpen() returns success |
|
|
lineGetDevCaps() with DeviceID = DeviceId of TAPI100 |
lineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.250" (FA1F4D0A -Little endian Hex format) |
|
The device TAPI100 moves across WiFi networks resulting in change in the IPv4 address from 10.77.31.250 to 10.77.31.176 Variation 1: The device TAPI100 moves from a IPv4 n/w to a Ipv6 n/w with new ip as 2001:db8::1:0:0:1 Variation 2: The device TAPI100 is docked/undocked and hence changes from WAN/LAN to wireless network |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_DEVICE_IPADDRESS Variation result: 1) Same as above 2) Same as above |
|
|
lineGetDevCaps() with DeviceID = DeviceId of TAPI100 |
lineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) Variation 1: LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv6_only RegisteredIPv6Address = "2001:db8::1:0:0:1" (Application should use the Offset and size fields of IPv6 address from LINEDEVCAPS to retrieve the value of IPv6 address) Variation 2: LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" |
|
Action |
TAPI Message |
TAPI structures |
|---|---|---|
|
phoneInitializeEx |
phoneDevices are Enumerated |
|
|
phoneOpen for a phoneDevice of wireless device TAPI100 |
phoneOpen() returns success |
|
|
phoneGetDevCaps() with DeviceID = DeviceId of TAPI100 |
phoneGetDevCaps() returns success |
PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.250" (FA1F4D0A -Little endian Hex format) |
|
The device TAPI100 moves across WiFi networks resulting in change in the IPv4 address from 10.77.31.250 to 10.77.31.176 Variation 1: The deivce TAPI100 moves from a IPv4 n/w to a Ipv6 n/w with new ip as 2001:db8::1:0:0:1 Variation 2: The deivce TAPI100 is docked/undocked and hence changes from WAN/LAN to wireless network |
EVENT = PHONE_DEVSPECIFIC dwParam1 = CPDSMT_PHONE_PROPERTY_ CHANGED_EVENT dwParam2 = PPCT_DEVICE_IPADDRESS Variation result: 1) Same as above 2) Same as above |
|
|
phoneGetDevCaps() with DeviceID = DeviceId of TAPI100 |
phoneGetDevCaps() returns success |
PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) Phone Type = Cisco Cius. Phone Name = Cisco Phone [SEP123456789000] Variation 1: PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv6_only RegisteredIPv6Address = "2001:db8::1:0:0:1" (Application should use the Offset and size fields of IPv6 address from PHONEDEVCAPS to retrieve the value of IPv6 address) Variation 2: PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) |
Third-party conference gets created by using click-2-conference feature:
|
Action |
Events |
|---|---|
|
Use Click-to-Call to create call from A to B, and B answers |
For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A |
|
Use Click-2-Conference feature to add C into conference, and C answers |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Action |
Events |
|---|---|
|
Use Click-to-Call to create call from A to B |
For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A |
|
Use Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = C, Called = C, Connected = C For C CONNECTED Reason = DIRECT ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Use Click-2-Conference feature to add party D |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C CONFERENCED Calling = A, Called = D, Connected = D For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C CONFERENCED Calling = B, Called = D, Connected = D For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B CONFERENCED Calling = C, Called = D, Connected = D For D CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference |
|
CONFERENCED Calling = D, Called = A, Connected = A CONFERENCED Calling = D, Called = B, Connected = B CONFERENCED Calling = D, Called = C, Connected = C |
|
Action |
Events |
|---|---|
|
Conference gets created by using Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Drop C from Click-2-Conference feature |
For A CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = B For B CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = A For C IDLE |
|
Action |
Events |
|---|---|
|
Conference gets created by using Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Drop entire conference |
For A IDLE For B IDLE For C IDLE |
A,B, and C exist in a conference that A created.
|
Action |
Events |
|---|---|
|
A,B, and C exist in a conference |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C At C: Conference – Caller = B, Called = C, Connected = B Connected Conference – Caller = C, Called = A, Connected = A |
|
C issues a linePrepareAddToConference to D |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C At C: Conference – Caller = B, Called = C, Connected = B OnHoldPendConf Conference – Caller = C, Called = A, Connected = A Connected -Caller = C, Called = D, Connected = D At D: Connected -Caller = C, Called = D, Connected = C |
|
C issues a lineAddToConference to D |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C Conference – Caller = A, Called = D, Connected = D At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C Conference – Caller = B, Called = D, Connected = D At C: Conference – Caller = B, Called = C, Connected = B Connected Conference – Caller = C, Called = A, Connected = A Conference – Caller = C, Called = D, Connected = D At D: Conference – Caller = C, Called = D, Connected = C Connected Conference – Caller = D, Called = A, Connected = A Conference – Caller = D, Called = B, Connected = B |
|
Actions |
TSP CallInfo |
|---|---|
|
A calls B, B answers, then B initiates conference to C, C answers, and B completes the conference |
At A: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C At B: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C At C: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A |
|
C initiates or completes conference to D and E |
No Change for A and B At C: -First conference GCID-1 ONHOLD : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C -Second conference GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = C Called = E At D: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = D Called = E At E: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = E CONFERENCED : Caller = E Called = D |
|
C initiates JOIN request to join to conference call together, with GCID as the primary call |
At A: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C CONFERENCED : Caller = A Called = Conference-2 At B : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C CONFERENCED : Caller = B Called = Conference-2 At C: -First conference GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A CONFERENCED : Caller = C Called = Conference-2 |
|
At D: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = D Called = E CONFERENCED : Caller = D Called = Conference-1 At E : GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = E Called = D CONFERENCED : Caller = E Called = Conference-1 |
PreCondition: User has a CTI remote device "CTIRD1" under it control list. CTIRD1 device has 3 remote destinations configured.
|
Action |
CTI messages/Events |
|---|---|
|
Application opens the provider. |
CTI acquires the devices which are under control list of the user |
|
Application sends GetSignleDeviceAndLineInfoRequest to CTI to fetch info for CTIRD1 device. |
CTI sends ProviderDeviceLineInfoEvent to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
PreCondition: User has a CTI remote device "CTIRD1" under it control list. CTIRD1 device has 3 remote destinations configured.
|
Action |
CTI messages/Events |
|---|---|
|
Application opens the provider. |
CTI acquires the devices which are under control list of the user |
|
Application sends GetSignleDeviceAndLineInfoRequest to application to fetch info for CTIRD1 device. |
CTI sends ProviderDeviceLineInfoEvent to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
|
Application resets the device CTIRD1 from the admin page. |
CTI sends ProviderDeviceRegisteredWithLineInfoNotify to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
Precondition:
CTIRD (CTI Remote Device -Name: CTIRDdrajesh)
Remote Destinations configured/will be configured on CTI Remote Device:
RD1-CTIRD -(Name: Mobile, Number: 914086271309)
RD2-CTIRD -(Name: Office, Number: 914089022131)
Line-A (DN -1000) -Line-A configured on CTI Remote Device (shared line of Enterprise DN -1000 configured on Device EP)
EP (Enter Prise Phone -SCCP -IP Phone)
Line-A' -DN -1000 configured on Device EP
CSF (CSF Device -Name: CSFdrajesh)
Line-A'' -DN -1000 configured on Device CSF
Remote Destination configured on CSF device:
RD1-CSF -(Name: CSF-Mobile, Number: 914086271310)
RD2-CSF -(Name: CSF-Office, Number: 914089022132)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
PhoneInitializeEx |
Devices are Enumerated |
|
|
PhoneGetDevCaps() with DeviceID = DeviceId of CTIRD. |
PhoneGetDevCaps() returns success |
PHONECAPS::PhoneInfo = "CTI Remote Device" PHONECAPS:: PhoneName = "Cisco Phone: [CTIRDdrajesh]" |
|
PhoneGetDevCaps() with DeviceID = DeviceId of CSF. |
PhoneGetDevCaps() returns success |
PHONECAPS::PhoneInfo = "Cisco Unified Client Services Framework" PHONECAPS:: PhoneName = "Cisco Phone: [CSF-drajesh]" |
Precondition: same as above usecase; RD1-CTIRD and RD1-CSF are configured on respective devices
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A'' on CSF. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "91486271310" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: In addition to above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A on CTIRD |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Add other Remote Destination RD2-CTIRD on CTI Remote Device from Admin Pages RD2-CTIRD Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "91486271310" isActiveRD = 0x00000000 unicodeRDName = "CSF-Office" RDNumber = "4089022132" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A on CTIRD |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination RD2-CTIRD Name on CTI Remote Device "CTIRD" from Admin Pages RD2-CTIRD Info -(Name: Home, Number: 4089022132) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Home" RDNumber = "4089022132" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination RD2-CTIRD Number on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Home, Number: 4089021234) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = |
LineGetDevCaps() returns |
LINEDEVCAPS::DevSpecific |
|
LineDeviceId of Line-A on CTIRD. |
success |
Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Home" RDNumber = "4089021234" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination RD2-CTIRD Name and Number on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info with respective RD Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Remove Remote Destination RD2-CTIRD on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: In addition to above usecase
CTIRD2 (CTI remote device -doesn't have any RemoteDestination's configured)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-C on CTIRD2. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info is empty RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: In addition to above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A' on EP. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific DeviceProtocolType = DeviceProtocolType_SCCP (0x01) Remote Destination Info is empty RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: Remove All RD's from Admin Page
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A Add Remote Destination RD2-CTIRD to CTI Remote Device CTIRD: CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office" m_activeRD = 0x00000000 |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination name of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office-Change" m_NewRDNumber = "4089022131" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office-Change" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination Number of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office-Change" m_NewRDNumber = "4089020000" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office-Change" RDNumber = "4089020000" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination Name and Number of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "408902000" m_UnicodeRDName = "Office" m_NewRDNumber = "4089022131" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Set RD2-CTIRD as ActiveRD: Req CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office" m_RDNumber = "4089022131" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
LineShutdown() |
LineShutdown success |
|
|
Active RD will be RESET to False when the Application which has set RD as ACTIVE is shutdown or closed |
||
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
|
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A on CTIRD |
LineOpen() returns Success |
|
|
Set RD2-CTIRD -"Office" as ACTIVE |
||
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Add Remote Destination RD1-CTIRD on CTI Remote Device CTIRD with "IsActive" set to true CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Variation : Add RD1-CTIRD with IsActive RD = False |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
|
Precondition: continuation from previous UseCase Variation (RD2 is added with IsActive = false)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Set RD2-CTIRD-"Office" as ACTIVE |
||
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Update Remote Destination RD1-CTIRD on CTI Remote Device "CTIRD" with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile-t" m_NewRDNumber = "91408627130900" m_activeRD = 0x00000001 |
*** 2 Change Nofitications EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile-t" RDNumber = "9148627130900" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
|
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Set RD1-CTIRD-"Mobile-t" as ACTIVE |
||
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile-t" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Remove Remote Destination RD1-CTIRD on CTI Remote Device "CTIRD" CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "9148627130900" |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
|
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A of CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Add Remote Destination on CTI Remote Device CTIRD Variation 1: Empty RD Number : m_RDNumber = "" CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "" m_UnicodeRDName = "" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_INVALPARAM |
|
|
Variation 2: RDNumber : same RD Number as any of the existing RD's Name "12345" -RD already configured on CUCM. CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "12345" m_UnicodeRDName = "Office" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_DUPLICATE_INFORMATION (0xC0000013) |
|
|
Variation 3: Add RD when the user Limit for UserID used for CTI RD is reached. For example : if User has limit set to 4 and then if Remote Device is already configured with 4 Remote Destination and User tries to Add 5th one from Application. CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "12345" m_UnicodeRDName = "temp" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_REMOTE_DESTINATION_LIMIT_EXCEEDED (0xC0000015) |
|
|
Variation 4: RDNumber : Invalid Remote Destination Name [name has unsupported characters, eg-name&] or invalid number [cant configure any of the local device DN as number which is not supported] CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "1000" m_UnicodeRDName = "Office&" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_INVALPARAM |
|
|
Variation 5: Add RD to a CSF device which doesn't have Owner/END User ID configured CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "12345" m_UnicodeRDName = "Office" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_ENDUSER_NOT_ASSOCIATED_WITH_DEVICE (0xC000001B) |
|
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination on CTI Remote Device: Variation 1: Empty RD Number : m_RDNumber = "" CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "" m_UnicodeRDName = "" m_NewRDNumber = "" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_INVALPARAM |
|
|
Variation 2: RDNNumber : RD Number in Request doesn't match with any of the existing RD in the RD List on Device CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "12345" m_UnicodeRDName = "Temp" m_RDNumber = "12345" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_REMOTE_DESTINATION_UNAVAIL (0xC0000014) |
|
|
Variation 3: RDNaumber : same RD Number as any of the existing RD's Name *** RDNumber "4086271309" is already configured on other RemoteDestination CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office" m_RDNumber = "4086271309" m_activeRD = 0x00000000 |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR _DUPLICATE_INFORMATION (0xC0000013) |
|
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Remove Remote Destination on CTI Remote Device: Empty RDNumber : CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "" |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_INVALPARAM |
|
|
Variation 1: RDNumber : RD Number in Request doesn't match with any of the existing RD in the List CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "1234567" |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_REMOTE_DESTINATION_UNAVAIL (0xC0000014) |
|
|
Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Add/Remove/Update Remote Destination on CTI Remote Device CTIRD Variation 1: Previous step Line is not opened with required ext Version -(0x000C0000 or greater) |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_OPERATIONUNAVAIL |
|
|
Variation 2: Req on Line which is not on CTI Remote Device / CSF device |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_OPERATIONUNAVAIL |
|
|
Variation 3: Failure of Add/Remove/update Req for any other reasons not captured in above useCases |
LineDevSpecific() returns dwRequestID LINE_REPLY lResult = LINEERR_OPERATIONFAILED |
Precondition: same as UseCase 1
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
App1 and App2: LineInitializeEx |
Lines are Enumerated |
|
|
App1 and App2: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
App1 and App2: LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
App1: Update Remote Destination RD2 on CTI Remote Device "CTIRD" with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
Change Notification to App1 and App2: EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
App1: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
App2: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
App2: Update Remote Destination RD2 on CTI Remote Device "CTIRD" with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914089022131" m_UnicodeRDName = "Office" m_NewRDNumber = "914089022131" m_activeRD = 0x00000001 |
Change Notification to App1 and App2: EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
App1: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000000 |
|
App2: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Variant 1: App2: LineShutdown() |
LineShutdown() returns success Change Notification to App1: EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000 |
|
|
App1: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variant 2: App1: LineShutdown() |
LineShutdown() returns success No Change Notification to App2 |
|
|
App2: LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000001 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: same as UseCase 1
TSP is configured with Primary and Secondary CTI Manager
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination RD1 on CTI Remote Device "CTIRD" with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Stop Primary CTI Manager TSP connects to Secondary CTIManager and Active RD configuration is RE-SET by CiscoTSP |
Event on Line A : Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
Set RD -Mobile to ACTIVE RD and then Stop Call Manager on the node of Secondary CTI Manager ActiveRD configuration is not changed/ not RESET |
Event on Line A : Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: same as UseCase 1
TSP is configured with Primary and Secondary CTI Manager
Other Application has set the ACTIVE RD on the Device and Application is connected to Secondary CTI Manager
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Stop Primary CTI Manager Active RD configuration is not RESET as the this Application has not set the ACTIVE RD |
Event on Line A : Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Stop Call Manager on the node of Secondary CTI Manager ActiveRD configuration is not changed/ not RESET |
Event on Line A : Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A'' on CSF Device. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A" |
LineOpen() returns Success |
|
|
LineSetStatusMessages()on Line-A" with dwLineStates = INSERVICE and OUTOFSERVICE |
Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
LineMake Call() or any Incoming Call |
Call Events are reported to Application |
|
|
Lineclose and ShutDown |
LineClose and LineShutdown Success |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A" on CSF device. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A" |
LineOpen() returns Success |
|
|
LineSetStatusMessages() on Line-A" with dwLineStates = INSERVICE and OUTOFSERVICE |
Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
From Jabber Client Switch the mode to Extend Mode |
Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_DEVICE_PROTOCOL_TYPE (0x00008000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A". |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 |
|
Lineclose and ShutDown |
LineClose and LineShutdown Success |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A" on CSF device. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A" |
LineOpen() returns Success |
|
|
LineSetStatusMessages()on Line-A" with dwLineStates = INSERVICE and OUTOFSERVICE |
Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
From Jabber Client Switch the mode to Soft Mode Or From Jabber Client Switch the mode to Deskphone Mode |
Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_OUTOFSERVICE Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_DEVICE_PROTOCOL_TYPE (0x00008000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A". |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Lineclose and ShutDown |
LineClose and LineShutdown Success |
CTI remote device:
A (CTI Remote Device -Name: CTIRD1)
Remote Destination:
RD1 -Remote Destination configured on CTI Remote Device A
(Name: Mobile, Number: 914086271309)
RD2 -Remote Destination configured on CTI Remote Device A
(Name: Office, Number: 914089022131)
Line:
Line-A1 (DN -2000) (Alerting Name:2000name, Display Name: CTIRD-2000name) configured on CTI Remote Device A (shared line of Enterprise DN -2000 configured on Device B)
Line-A2 (DN -2001) (Alerting Name:2001name, Display Name: CTIRD-2001name) configured on CTI Remote Device A (shared line of Enterprise DN -2001 configured on Device B)
Enterprise Phones:
B (IP Phone -Name: SEPxxxxxxxx)
Line:
Line-A1' -DN -2000(Alerting Name: 2000name, Display Name: EP-2000name) configured on Device B
Line-A2' -DN -2001(Alerting Name: 2001name, Display Name: EP-2001name) configured on Device B
C (IP Phone -Name: SEPxxxxxxxx)
Line:
Line-C -DN -1000(Alerting Name: 1000name, Display Name: 1000Name) configured on Device C
D (IP Phone -Name: SEPxxxxxxxx)
Line:
Line-D -DN -1001(Alerting Name: 1001name, Display Name: 1001Name) configured on Device D
CSF Device:
D (CSF Device -Name: CSF-drajesh)
Remote Destination:
RD-01 -Remote Destination configured on CSF device D
(Name: CSF-Mobile, Number: 914086271309)
RD-02 -Remote Destination configured on CSF device D
(Name: CSF-Office, Number: 914089022131)
Line:
Line-A'' (DN -2000) -Line-A (Alerting Name: 2000name, Display Name: CSF-2000) configured on CSF device D (shared line of Enterprise DN -2000 configured on Device B)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Open all Lines (A, A' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
LineMakeCall on Line-C with DN (A -DN 2000) |
LineMakeCall() success Call on C : LINE_CALLSTATE -Param1 = DIALING LINE_CALLSTATE -Param1 = PROCEEDING LINE_CALLSTATE -Param1 = RINGBACK Call on CTI Remote Device : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Call on Enterprise Phone : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED |
|
|
After "Delay Before Ringing Timer" expires the call is offered on Remote Destinations and all Remote Destinations Ring |
||
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
Answer on any of the Remote Destination |
Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED (active) Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = CTIRD-2000name ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = 2000 |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = CTIRD-2000name ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = 2000 |
|
LineDrop() for the call on Device A (CTI-RD) *** Call on Remote Destination is dropped |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Answer the call on Enterprise Phone (B) LineAnswer() on the call on Device B *** Call on Remote Device/Remote Destination drops |
Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED |
|
|
Variation : One of the Remote Destination answers the call before the "Answer Too Soon Timer" |
Expected Result : All calls go to Disconnected/IDLE State |
|
|
Variation : Active RD set on CTI Remote Device |
Expected result: only Remote Destination which is set ACTIVE rings Call rings immediately and "Delay before Ringing Timer" wouldn't be effective when ACTIVE RD is set. Remote Destination can answer the call Immediately and "Answer Too Soon Timer" wouldn't be effective when ACTIVE RD is set. |
|
|
Continuation to above variation On second Incoming Call... |
There won't be second call on Remote Destination, only at Remote Device second call will present and reported to Application. |
|
|
Variation : Test with CSF Device in Extend Mode |
Expected result: would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Open all Lines (A, A' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
LineMakeCall on Line-A with DN (C -DN 1000) |
LineMakeCall() returns RequestID LINE_REPLY Param1 = RequestID Param2 = LINEERR_OPERATION_FAIL_NO_ACTIVE_RD_SET (0xC0000016) |
|
|
Update Remote Destination RD1 "Mobile"on CTI Remote Device A with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "4086271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
LineMakeCall on Line-A with DN (C -DN 1000) *** Only Remote Destination "Mobile" rings and it rings immediately as the RD is set Active *** No Call presented on EP |
LineMakeCall() success Call on CTI Remote Device : LINE_CALLSTATE -Param1 = OFFERING |
|
|
Answer the first Call on CTI Remote Device: Answer() on the call on CTIRemote Device(A) |
LineAnswer() fail with Error LINEEE_OPERATIONUNAVAIL |
|
|
LineGetCallInfo() on call on Device A(CTIRD) |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 2000 dwCallerIDName = voiceConnect dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = ModifiedCallingParty = 2000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
Once Remote Destination answers the call, call will be offered on initial dialed number C Call will be present on Enterprise Phone and call will be Remote In Use Call |
Call on C : LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED LINE_CALLSTATE -Param1 = RINGBACK Call on Enterprise Phone : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = ACCEPTED LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
C answers the call LineAnswer() on call on Device-C |
LineAnswer() success Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED (active) Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: CallReason = UNKNOWN (0x400) dwCallerID = 2000 dwCallerIDName = 2000name dwCalledID = 1000 dwCalledIDName = 1000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: ExtendedCallReason = CtiReasonMobility(0x021 = 33) UnicodeCallerPartyName = 2000name UnicodeCalledPartyName = 1000name UnicodeConnectedPartyName = 2000name ModifiedCallingParty = 2000 ModifiedCalledParty = 1000 ModifiedConnectedID = 2000 |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 2000 dwCallerIDName = 2000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 1000 dwConnectedIDName = 1000name DevSpecific :: CallAttributeType = TSPCallAttribute_DVOCall (0x00002000) UnicodeCallerPartyName = 2000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = 1000name ModifiedCallingParty = 2000 ModifiedCalledParty = 2000 ModifiedConnectedID = 1000 |
|
LineDrop() for the call on Device A (CTI-RD) |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "4086271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Update Remote Destination RD1 "Mobile"on CTI Remote Device A with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
Make Call between C and A[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same as above test cases |
||
|
LineMakeCall on Line-D with DN (A -DN 2000) |
LineMakeCall() success Call on Device-D : LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Second Call on CTI Remote Device[A] [D ' A] : LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Second Call on Enterprise Phone[B] [D ' A]: LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED |
|
|
There won't be second call offered to Remote Destination |
||
|
Answer() on the second call on CTIRemote Device(A) Remote Destination and D will be talking/ will have Media connection |
LineAnswer() returns success Calls on CTI Remote Device : Call1 [C ' A]: LINE_CALLSTATE -Param1 = ONHOLD Call1 [D ' A]: LINE_CALLSTATE -Param1 = CONNECTED Calls on Enterprise Phone[B] : Call1 [C ' A]: LINE_CALLSTATE -Param1 = ONHOLD Call1 [D ' A]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
Resume the first call on CTIRemote Device [A] LineUnhold() on the call [c ' A] on Device A Remote Destination and C will be talking/ will have Media connection |
LineUnHold() returns success Calls on CTI Remote Device : Call1 [C ' A]: LINE_CALLSTATE -Param1 = CONNECTED Call1 [D ' A]: LINE_CALLSTATE -Param1 = ONHOLD Calls on Enterprise Phone[B] : Call1 [C ' A]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Call1 [D ' A]: LINE_CALLSTATE - Param1 = ONHOLD |
|
|
Resume the ONHOLD call [D ' A]from Enterprise Phone LineUnHold() on the call [D ' A] on Device B |
LineUnHold() returns success Calls on CTI Remote Device : Call1 [C ' A]: LINE_CALLSTATE -Param1 = CONNECTED Call1 [D ' A]: LINE_CALLSTATE -Param1 = IDLE Calls on Enterprise Phone[B] : Call1 [C ' A]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Call1 [D ' A]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x01(active) |
|
|
LineDrop() for the call on Device A (CTI-RD) Call on Remote Destination will be dropped |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Update Remote Destination RD1 "Mobile"on CTI Remote Device A with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
Make Call between C and A[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
LineMakeCall on Line-D with DN (A2 -DN 2001) |
LineMakeCall() success Call on Device-D : LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Second Call on CTI Remote Device[A] [D ' A2]: LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Second Call on Enterprise Phone[B] [D ' A2]: LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED |
|
|
There won't be second call offered to Remote Destination |
||
|
Answer() on the second call on CTIRemote Device(A) Remote Destination and D will be talking/ will have Media connection |
LineAnswer() returns success Calls on CTI Remote Device : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = ONHOLD Call1 [D ' A2]: LINE_CALLSTATE -Param1 = CONNECTED Calls on Enterprise Phone[B] : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = ONHOLD Call1 [D ' A2]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
Resume the first call on CTIRemote Device [A] LineUnhold() on the call [c ' A1] on Device A Remote Destination and C will be talking/ will have Media connection |
LineUnHold() returns success Calls on CTI Remote Device : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = CONNECTED Call1 [D ' A2]: LINE_CALLSTATE -Param1 = ONHOLD Calls on Enterprise Phone[B] : Call1 [C ' A1]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Call1 [D ' A2]: LINE_CALLSTATE - Param1 = ONHOLD |
|
|
Drop the Connected Active Call on CTI Remote Device. LineDrop() for the call[C ' A1] on Device A (CTI-RD) Call on Remote Destination will not be dropped as there is other Active/OnHold call on CTI Remote Device As second Call is on OnHold state, Remote Destination will listen Dead Air |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Calls on CTI Remote Device : [C ' A1] : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : Call [C ' A1] LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Drop the onHold call on CTI Remote Device LineDrop() for the call on Device A (CTI-RD) Call on Remote Destination is dropped C and EP call will not be disconnected. On C call will be in Connected state and on EP call will be in OnHold state. |
LineDrop() success Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same as above test cases |
||
|
Setup Transfer and Dial D LineSetupTransfer() on the call [C ' A1] on Device A |
LineSetupTransfer returns success Primary Call on CTI Remote Device[A] [C ' A1] : LINE_CALLSTATE -Param1 = OnholdPendingTransfer Consult Call on CTI Remote Device[A] [A1 ' D]: |
|
|
LineDial() on Consult call with DN -D |
LINE_CALLSTATE -Param1 = DIALTONE LINE_CALLSTATE -Param1 = DIALING Calls on Enterprise Phone[B] : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = ONHOLD Call1 [A1 ' D]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Consult Call on CTI Remote Device[A] [A1 ' D]: LINE_CALLSTATE -Param1 = PROCEEDING LINE_CALLSTATE -Param1 = RINGBACK |
|
|
Answer the Call on Device D Remote Destination and D will be talking/ will have Media connection |
Secondary Call on CTI Remote Device: Call1 [A1 ' D]: LINE_CALLSTATE -Param1 = CONNECTED Param2 = 0x01(active) |
|
|
Complete Transfer on the Primary Call[C ' A]with [A ' D ] call as consult call LineCompleteTranfer() on the call [c ' A1] on Device A D and C will be talking/ will have Media connection |
Both the Calls on CTI Remote Device Drop Primary Call on CTI Remote Device : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Secondary Call on CTI Remote Device: Call1 [A ' D]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
Make Call between D and A1 Call Info is same above Multiple Call across lines test case |
||
|
DirectTrnasfer on the calls on CTI Remote Device Both Calls on Remote Device and call on Remote Destination drop |
Both the Calls on CTI Remote Device Drop Primary Call on CTI Remote Device : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Secondary Call on CTI Remote Device: Call1 [A1 ' D]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE |
|
|
DirectTrnasfer on the calls on CTI Remote Device Both Calls on Remote Device and call on Remote Destination drop CciscoLineDevSpecificDirectTransfer on the call [c ' A1] on Device A with ConsultCallID = CallID of [D ' A1] D and C will be talking/ will have Media connection |
Both the Calls on CTI Remote Device Drop Primary Call on CTI Remote Device : Call1 [C ' A1]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Secondary Call on CTI Remote Device: Call1 [A1 ' D]: LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
Setup Conference and Dial D LineSetupConference() on the call [C ' A1] on Device A LineDial() on Consult call with DN -D |
LineSetupConference returns success Original Call on CTI Remote Device[A] : LINE_CALSTATE = CONFERENCE Conference Parent Call on CTI Remote Device[A] : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = OnholdPendingConference Consult Call on CTI Remote Device[A] : LINE_CALLSTATE -Param1 = DIALTONE LINE_CALLSTATE -Param1 = DIALING Calls on Enterprise Phone[B] : Call1 [C ' A]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Call1 [A ' D]: LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) Consult Call on CTI Remote Device[A] : LINE_CALLSTATE -Param1 = PROCEEDING LINE_CALLSTATE -Param1 = RINGBACK |
|
|
Answer the Call on Device D Remote Destination and D will be talking/ will have Media connection |
Secondary Call on CTI Remote Device: Call1 [A ' D]: LINE_CALLSTATE -Param1 = CONNECTED LINE_CALLSTATE -Param1 = IDLE |
|
|
Complete Conference on the Primary Call[C ' A]with [A ' D ] call as consult call LineAddtoConference() on the call [c ' A1] on Device A All 3 parties C, D and CTI Remote Device[Remote Destination] will be in Conference |
Call model on CTI Remote Device : [C ' A1]-[ Original Call1]-[ state = Conference] [A1 ' Conference]-[ Conference Parent Call]-[State = CONNECTED] [A1 ' D]-[Consult Call]-[state -CONFERENCE] Call Model on Enterprise Phone: Same as CTI Remote Device, all calls are RIU Calls |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
Make Call between D and A1 Call Info is same above Multiple Call across lines test case |
||
|
Join on the Primary Call[C ' A1]with [A1 ' D ] call as consult call CCiscoLineDevSpecificJoin() on the call [c ' A1] on Device A with CallIDstoJoin = CallID of Call [D ' A1] CTIRemoteDevice [A -Remote Destination], D and C will be in Conference. |
Original Call on CTI Remote Device[A] [C ' A1]: LINE_CALSTATE = CONFERENCE Conference Parent Call on CTI Remote Device[A] : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = CONNECTED Consult Call on CTI Remote Device[A] [D ' A1]: LINE_CALLSTATE -Param1 = CONFERENCE Conference Model will be created on CTI Remote Device and RIU Conference Model on EP |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
Make Call between D and A2 Call Info is same above Multiple Call across lines test case |
||
|
Join on the Primary Call[C ' A1]with [A2 ' D ] call as consult call CCiscoLineDevSpecificJoin() on the call [c ' A1] on Device A with CallIDstoJoin = CallID of Call [D ' A2] Or CciscoLineDevSpecificDirectTransfer on the call [c ' A1] on Device A with ConsultCallID = CallID of [D ' A2] Direct Transfer / Join Across Line is not supported on CTI Remote Device |
Line_Reply with error = LINEERR_OPERATIONUNAVAIL |
|
|
Variation: On any unsupported Feature Request For Example: CallAcceptRequest CallAnswerRequest CallParkRequest LineCallUnParkRequest |
LINEERR_OPERATIONUNAVAIL Or PHONEERR_OPERATIONUNAVAIL Depending on the Line/Phone API request. |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A', A'' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
Make Call between C and A1[Remote Destinaton], either normal incoming or DVO call on CTI Remote Device Call Info is same above test cases |
||
|
cBarge from CTI Remote Device is not supported as CTI Remote Device is a Static virtual Device. cBarge from EP [Enterprise phone] *** cBarge will be successful and CTIRemote Device, EP and Caller will be in Conference. *** as CTI Remote Device doesn't report RIU calls, there won't be RIU Conference created on CTI Remote Device reflecting Active Conference Call on EP |
Conference Call model on CTI Remote Device : [C ' A1]-[ Original Call1]-[ state = Conference] [A1 ' Conference]-[ Conference Parent Call]-[State = CONNECTED] [A1 ' A1(EP)]-[Consult Call]-[state -CONFERENCE] Call Model on Enterprise Phone: Active Conference Calls: [C ' A1(CTIRD)]-[ Original Call1]-[ state = Conference] [A1(EP) ' Conference]-[ Conference Parent Call]-[State = CONNECTED] [A1(EP) ' A1(CTIRD)]-[Consult Call]-[state -CONFERENCE] RIU Conference Calls: [C ' A1]-[ Original Call1]-[ state = Conference] [A1 ' Conference]-[ Conference Parent Call]-[State = CONNECTED] [A1 ' A1(EP)]-[Consult Call]-[state -CONFERENCE] |
|
|
Variation: Barge Operation on Enterprise Phone |
Barge Operation will fail as CTI Remote Devices doesn't have BIB. |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
|
Precondition: InAddition to configuration from previous usecases
CTI Remote Device:
Line:
Line-A (DN -2000) (URI Configured -drajesh@cisco.com)
C (IP Phone -Name: SEPxxxxxxxx)
Line:
Line-C -DN -1000(URI configured -1000@cisco.com)
D (IP Phone -Name: SEPxxxxxxxx)
Line:
Line-D -DN -1001(URI configured -1001@cisco.com)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
LineMakeCall on Line-C with URI of CTI Remote Device (DestinationAddress -drajesh@cisco.com) |
LineMakeCall() success Call on C : LINE_CALLSTATE -Param1 = DIALING LINE_CALLSTATE -Param1 = PROCEEDING LINE_CALLSTATE -Param1 = RINGBACK Call on CTI Remote Device : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Call on Enterprise Phone : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED |
|
|
After "Delay Before Ringing Timer" expires the call is offered on Remote Destinations and all Remote Destinations Ring |
||
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : Empty ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : Empty ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
Answer on any of the Remote Destination |
Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED (active) Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = CTIRD-2000name SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = 2000 |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 1000 dwCallerIDName = 1000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: UnicodeCallerPartyName = 1000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = CTIRD-2000name SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] ModifiedCallingParty = 1000 ModifiedCalledParty = 2000 ModifiedConnectedID = 2000 |
|
LineDrop() for the call on Device A (CTI-RD) Call on Remote Destination is dropped |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Answer the call on Enterprise Phone (B) LineAnswer() on the call on Device B Call on Remote Device/Remote Destination drops |
Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED |
|
Precondition: same as above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
Open all Lines (A, A' and C) LineOpen() with ExtVer-0x000C0000 |
LineOpen() returns Success |
|
|
LineMakeCall on Line-A with DN (C -DN 1000) |
LineMakeCall() returns RequestID LINE_REPLY Param1 = RequestID Param2 = LINEERR_OPERATION_FAIL_NO_ACTIVE_RD_SET (0xC0000016) |
|
|
Update Remote Destination RD1 "Mobile"on CTI Remote Device A with IsActive set to true CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "914086271309" m_UnicodeRDName = "Mobile" m_NewRDNumber = "914086271309" m_activeRD = 0x00000001 |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE (0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "4086271309" isActiveRD = 0x00000001 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000001 |
|
LineMakeCall on Line-A with URI of C (DestinationAddress -1000@cisco.com) *** Only Remote Destination "Mobile" rings and it rings immediately as the RD is set Active *** No Call presented on EP |
LineMakeCall() success Call on CTI Remote Device : LINE_CALLSTATE -Param1 = OFFERING |
|
|
Answer the first Call on CTI Remote Device: Answer() on the call on CTIRemote Device(A) |
LineAnswer() fail with Error LINEEE_OPERATIONUNAVAIL |
|
|
LineGetCallInfo() on call on Device A(CTIRD) |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 2000 dwCallerIDName = voiceConnect dwCalledID = 2000 dwCalledIDName = 2000name DevSpecific :: UnicodeCallerPartyName = UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = empty Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : [User | Host | Port | TransportType | URI Type] = empty ModifiedCallingParty = 2000 ModifiedCalledParty = 2000 ModifiedConnectedID = |
|
Once Remote Destination answers the call, call will be offered on initial dialed number C Call will be present on Enterprise Phone and call will be Remote In Use Call |
Call on C : LINE_CALLSTATE -Param1 = OFFERING LINE_CALLSTATE -Param1 = ACCEPTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED LINE_CALLSTATE -Param1 = RINGBACK Call on Enterprise Phone : LINE_APPNEWCALL LINE_CALLSTATE -Param1 = ACCEPTED LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
C answers the call LineAnswer() on call on Device-C |
LineAnswer() success Call on C : LINE_CALLSTATE -Param1 = CONNECTED Call on CTI Remote Device : LINE_CALLSTATE -Param1 = CONNECTED (active) Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) |
|
|
LineGetCallInfo() on call on Device C |
LineGetCallInfo() success |
LineCallInfo :: CallReason = UNKNOWN (0x400) dwCallerID = 2000 dwCallerIDName = 2000name dwCalledID = 1000 dwCalledIDName = 1000name dwConnectedID = 2000 dwConnectedIDName = CTIRD-2000name DevSpecific :: ExtendedCallReason = CtiReasonMobility(0x021 = 33) UnicodeCallerPartyName = 2000name UnicodeCalledPartyName = 1000name UnicodeConnectedPartyName = 2000name SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [100 | Cisco.com | 0x0 | 0x0 | 0x1] Connected : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] ModifiedCallingParty = 2000 ModifiedCalledParty = 1000 ModifiedConnectedID = 2000 |
|
LineGetCallInfo() on call on Device A/B |
LineGetCallInfo() success |
LineCallInfo :: dwCallerID = 2000 dwCallerIDName = 2000name dwCalledID = 2000 dwCalledIDName = 2000name dwConnectedID = 1000 dwConnectedIDName = 1000name DevSpecific :: CallAttributeType = TSPCallAttribute_DVOCall (0x00002000) UnicodeCallerPartyName = 2000name UnicodeCalledPartyName = 2000name UnicodeConnectedPartyName = 1000name SIP URI Info: Caller : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Called : [User | Host | Port | TransportType | URI Type] = [drajesh | Cisco.com | 0x0 | 0x0 | 0x1] Connected : [User | Host | Port | TransportType | URI Type] = [1000 | Cisco.com | 0x0 | 0x0 | 0x1] ModifiedCallingParty = 2000 ModifiedCalledParty = 2000 ModifiedConnectedID = 1000 |
|
LineDrop() for the call on Device A (CTI-RD) |
LineDrop() success Call on C : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on CTI Remote Device : LINE_CALLSTATE -Param1 = DISCONNECTED LINE_CALLSTATE -Param1 = IDLE Call on Enterprise Phone : LINE_CALLSTATE - Param1 = CONNECTED Param2 = 0x02 (Inactive) LINE_CALLSTATE -Param1 = IDLE |
|
|
Variation : Test the same with CSF Device in Extend Mode |
Expected result would be same as observed on CTI Remote Device |
| Scenario | Expected Result |
|---|---|
| 1. Provider Open request
2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to CTIRD |
Incoming calls are Forwarded to all remote destinations. |
| Scenario | Expected Result |
|---|---|
| 1. Provider Open request
2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to CTIRD |
Call is disconnected with reason code -USER_BUSY. |
| Scenario | Expected Result |
|---|---|
| 1. Provider Open request
2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to CTIRD |
Call will route to voice mail number. |
| Scenario | Expected Result |
|---|---|
| 1. Provider Open request
2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to CTIRD |
Call will route to voice mail number. |
| Scenario | Expected Result |
|---|---|
|
1. Provider Open request 2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to B 4. C answers the call |
Incoming calls is routed to active remote destination, such as C. |
| Scenario | Expected Result |
|---|---|
| 1. Provider Open request
2. Issue Line Open on remote device and devices which have the remote destinations 3. Phone A makes a call to B |
Incoming calls is routed to active remote destination. |
Use cases related to Video Capabilities and Multi-Media Information feature are mentioned below:
|
Action |
Expected events |
|---|---|
|
LineInitializeEx Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Video Capability = 0x00000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 1 ScreenCount = 2 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Media Capability = 0x00000000 [CiscoDeviceVideoCapability_None] TelepresenceInfo = 1 ScreenCount = 2 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Media Capability = 0x00000000 [CiscoDeviceVideoCapability_None] TelepresenceInfo = 0 Screen Count = 0 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx LineOpen with Ext version 0x000D0000 with deviceId for linedevice A Issue CCiscoLineDevSpecificAcquire to Acquire Device B. Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice B LineShutdown |
LineOpen successful. Device Acquired Successfully. LINE_CREATE message fired. LINEGETDEVCAPS::DEVSPECIFIC exposes Media Capability = 0x00000001 [CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 1 Screen Count = 3 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Media Capability = 0x00000000 [CiscoDeviceVideoCapability_None] TelepresenceInfo = 0 Screen Count = 0 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Media Capability = 0x00000000 [CiscoDeviceVideoCapability_None] TelepresenceInfo = 0 Screen Count = 0 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B, B answers. Issue LineGetcallInfo() with Ext version for linedevice B LineShutdown |
B : LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapabilities : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000001(Telepresence Enabled) Screen Count = 3 CalledPartyVideoCapabilities : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000001(Telepresence Enabled) Screen Count = 3 |
|
Variation 1: A has video enabled and B has video disabled. A has Telepresence enabled and has 3 screens, B has Telepresence disabled and has 1 screens. |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapabilities : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000001(Telepresence Enabled) Screen Count = 3 CalledPartyVideoCapabilities : VideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 1 |
|
Variation 2: A has video enabled,1 scren and B is a CTI Port or Route Point. |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapabilities : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 1 CalledPartyVideoCapabilities : VideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 0 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B redirects to C, C answers Issue LineGetcallInfo() with Ext version for linedevice C LineShutdown |
C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B does a blindtransfers to C, C answers Issue LineGetcallInfo() with Ext version for linedevice C LineShutdown |
C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B does a LineSetupTransfer to C, C answers B does a LineCompleteTransfer Issue LineGetcallInfo() with Ext version for linedevice C LineShutdown |
C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled |
|
Action |
Expected events |
|---|---|
|
A does a Call to B, B answers. LineInitializeEx Issue LineGetcallInfo() with Ext version for linedevice B LineShutdown |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] |
|
Variation 1: A has video enabled and B has video disabled. |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None |
|
Variation 2: A has video enabled and B is a CTI Port or Route Point. |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx LineOpen on A Issue LineGetDevCaps() with Ext version 0x000D0000 with deviceId for linedevice A Change Video Capability of device to Disabled from CUCM Admin page LineShutdown |
LINEGETDEVCAPS::DEVSPECIFIC exposes Video Capability = 0x00000001[CiscoDeviceVideoCapability_Enabled] TSP will fire SLDSMT_LINE_PROPERTY_CHANGED event to application with dwParam2 = LPCT_DEVICE_VIDEO_INFO(0x00010000). |
|
Variation 1: Intially Device A has Video disabled and then change Video Capability of device to enabled from CUCM Admin page. |
TSP will fire SLDSMT_LINE_PROPERTY_CHANGED event to application with dwParam2 = LPCT_DEVICE_VIDEO_INFO(0x00010000). |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx LineOpen on A and B A does a LineMakeCall to B, B answers. Issue LineGetcallInfo() with Ext version for linedevice A LineShutdown |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapBitMask = 0x00000007 CalledPartyMultiMediaCapBitMask = 0x00000007 CallingPartyMultiMediaCapInfo : VideoCapability = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000001(Telepresence Enabled) Screen Count = 3 CalledPartyMultiMediaCapInfo : VideoCapability = 0x00000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x00000001(Telepresence Enabled Screen Count = 3 |
|
Variation 1: A has video enabled and B has video disabled. A has Telepresence enabled and has 3 screens, B has Telepresence disabled and has 1 screens. |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapBitMask = 0x00000007 CalledPartyMultiMediaCapBitMask = 0x00000007 CallingPartyMultiMediaCapInfo : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000001(Telepresence Enabled) Screen Count = 3 CalledPartyMultiMediaCapInfo : VideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 1 |
|
Variation 2: A has video enabled,1 screen and B is a CTI Port or Route Point. |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapBitMask = 0x00000007 CalledPartyMultiMediaCapBitMask = 0x00000000 CallingPartyMultiMediaCapInfo : VideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 0x00000001 CalledPartyMultiMediaCapInfo : VideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_None] TelepresenceInfo = 0x000000000(Telepresence Disabled) Screen Count = 0x00000000 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx LineOpen at A and B with extension version 0x000B0000 A does a LineMakeCall to B / B answers the call Check there is no CallDevSpecific event returned. |
No CallDevSpecific event returned -SLDSMT_MULTIMEDIA_STREAMSDATA |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx LineOpen at A and B with extension version 0x000B0000 A does a LineMakeCall to B / B answers the call Check there is CallDevSpecific event returned. LineGetCallInfo on A |
CallDevSpecific event returned -SLDSMT_MULTIMEDIA_STREAMSDATA DevSpecificPart of LINECALLINFO For Party A: Video Stream Information returned for the following: CompressionType = The actual compression type BitRate = The actual bit rate MediaMode = 0x00000000 PacketSize = The actual packet size bSilenceSupressionFlag = 0x00000000 bKeyInfoPresen = 0x00000000 RxRTPDestinationV6Offset = The actual IPV6 address offset RxRTPDestinationV6Size = The actual IPV6 address size RxRTPIPV4Address = The actual IPV4 address RxRTPIPV4Por t = The actual IPV4 port RxIpAddrMode = The actual IPV4 mode TxRTPDestinationV6Offset = The actual IPV6 address offset TxRTPDestinationV6Size = The actual IPV6 address size TxRTPIPV4Address = The actual IPV4 address TxRTPIPV4Port = The actual IPV4 port TxIpAddrMode = The actual IPV4 mode MultiMediaEncryptionKey Information returned is the following AlgorithmID = 0x00000000 TxKeyOffset = 0x00000000 TxKeySize = The actual size RxKeyOffset = The actual offset RxKeySize = The actual size TxSaltOffset = The actual offset TxSaltSize = The actual size RxSaltOffset = The actual offset RxSaltSize = The actual size TxIsMKIPresent = 0x00000000 RxIsMKIPresent = 0x00000000 SecurityIndicator = 0x00000001 |
|
Variation 1: A does a LineMakeCall to B / B answers the call Application does LineHold on B LineGetCallInfo on A and B Application does LineUnHold on B LineGetCallInfo on A and B Application does a LineDrop on B. LineGetCallInfo on A and B |
CallDevSpecific event returned -SLDSMT_MULTIMEDIA_STREAMSDATA The value of MediaMode should be changed 0x000000003 CallDevSpecific event returned -SLDSMT_MULTIMEDIA_STREAMSDATA The value of MediaMode should be changed 0x000000000 CallDevSpecific event returned -SLDSMT_MULTIMEDIA_STREAMSDATA The value of MediaMode should be changed 0x000000003 |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B answers. LineGetCallInfo on A LineGetCallInfo on B LineShutdown |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] |
|
Variation 1: A and B are SIP Phone and have video enabled. LineGetCallInfo on A LineGetCallInfo on B |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. LineGetCallInfo on B B redirects the call to C, LineGetCallInfo on C C redirects the call to D, LineGetCallInfo on D LineShutdown |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] D: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B answers. B redirects to C, C answers. LineGetCallInfo on A LineGetCallInfo on C LineShutdown A and B have video enabled, C has video disabled A does a LineMakeCall to B. B answers. B redirects to C, C answers. LineGetCallInfo on A LineGetCallInfo on C |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B answers. B Holds the call. C Unholds the call. LineGetCallInfo on A LineGetCallInfo on C LineShutdown A and B are have video enabled and C has video disabled. A does a LineMakeCall to B. B answers. B Holds the call. C Unholds the call. LineGetCallInfo on A LineGetCallInfo on C |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. LineGetCallInfo on B B redirects the call to C. LineGetCallInfo on C C redirects the call to D. LineGetCallInfo on D LineShutdown |
B: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapabilityBitMask = 0x000000001 CalledPartyMultiMediaCapabilityBitMask = 0x000000001 CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapabilityBitMask = 0x000000001 CalledPartyMultiMediaCapabilityBitMask = 0x000000001 CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] D: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyMultiMediaCapabilityBitMask = 0x000000001 CalledPartyMultiMediaCapabilityBitMask = 0x000000001 CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] |
|
Action |
Expected events |
|---|---|
|
LineInitializeEx A does a LineMakeCall to B. B answers. B redirects to C, C answers. LineGetCallInfo on A LineGetCallInfo on C LineShutdown A and B have video enabled, C has video disabled A does a LineMakeCall to B. B answers. B redirects to C, C answers. LineGetCallInfo on A LineGetCallInfo on C |
A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] A: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000000[CiscoDeviceVideoCapability_Disabled] C: LINEGETCALLINFO::DEVSPECIFIC exposes CallingPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] CalledPartyVideoCapStatus = 0x000000001[CiscoDeviceVideoCapability_Enabled] |
Use cases related to Direct Transfer Across Lines feature are mentioned below:
Note |
The device mentioned in the use cases also apply to SCCP device and SIP TNP phones when Direct Transfer is issued from application. |
Device A, B, and C where B is roundtable phone and has line B1 and B2 configured.
|
Action |
Expected events |
|---|---|
|
A ‡B1 is connected, C ‡B2 is on hold |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 For B1: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1, Connected = A For B2: LINE_CALLSTATE param1 = x100, HOLD Caller = C, Called = B2 , Connected = C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
Application sends CciscoLineDevSpecificDirectTransfer on B1 with B2 as consult call |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected C For B1: Call goes IDLE For B2: Call goes IDLE For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2, Connected = A |
Device A, B, C where B is roundtable phone.
|
Action |
Expected events |
|---|---|
|
A ‡ B (c1) is connected, C ‡ B (c2) is on hold |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B For B: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A Call-2 LINE_CALLSTATE param1 = x100, HOLD Caller = C, Called = B, Connected = C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B, Connected = B |
|
Application sends CciscoLineDevSpecificDirectTransfer on B (c1) with c2 as consult call |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected C For B: Call-1 and Call-2 will go IDLE For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B, Connected = A |
Device A, B, C where B is roundtable phone and has line B1 and B2 configured.
|
Action |
Expected events |
|---|---|
|
A (c1) ‡ B1(c2) is on hold, B2 (c3) ‡ C (c4) is ringing |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 For B1: LINE_CALLSTATE param1 = x100, HOLD Caller = A, Called = B1, Connected = A For B2: LINE_CALLSTATE param1 = x100, RINGBACK Caller = B2, Called = C For C: LINE_CALLSTATE param1 = x100, OFFERING Caller = B2, Called = C |
|
Application sends CciscoLineDevSpecificDirectTransfer on B1 (c2) with B2 (c3) as consult call |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected C For B1: Call goES IDLE For B2: Call goes IDLE For C: LINE_CALLSTATE param1 = x100, OFFERING Caller = C, Called = B, |
Device A, B, C where B is roundtable phone and has line B1 and B2 configured.
|
Action |
Expected events |
|---|---|
|
A (c1) ‡ B1(c2) is on hold, Initiate new call (c3) on B2 |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 For B1: LINE_CALLSTATE param1 = x100, HOLD Caller = A, Called = B1, Connected = A For B2: LINE_CALLSTATE param1 = x100, DIALTONE |
|
Application sends CciscoLineDevSpecificDirectTransfer on B1 (c2) with B2 (c3) as consult call |
CciscoLineDevSpecificDirectTransfer gets error as LINEERR_INVALCALLSTATE. |
Device A, B, C, D and E where C is roundtable phone and has line C1 and C2 configured.
|
Action |
Expected events |
|---|---|
|
A/B/C1 in conference, B is controller, call on C1 is in hold state. C2 /D/E in conference, D is controller, call on C2 is in connect state. |
For A: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = A, called = C1, connected = C1 |
|
For B: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = B, called = C1, connected = C1 |
|
|
For C1: ONHOLD CONFERENCED Caller = B, called = C1, connected = B CONFERENCED Caller = C1, called = A, connected = A |
|
|
For C2: CONNECTED CONFERENCED Caller = C2, called = D, connected = D CONFERENCED Caller = C2, called = E, connected = E |
|
|
For D: CONNECTED CONFERENCED Caller = D, called = C1, connected = C1 CONFERENCED Caller = D, called = E, connected = E |
|
|
For E: CONNECTED CONFERENCED Caller = D, called = E, connected = D CONFERENCED Caller = E, called = C2, connected = C2 |
|
|
Application sends CciscoLineDevSpecificDirectTransfer on C1 with C2-call as consult call |
CciscoLineDevSpecificDirectTransfer will succeed. For A: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = A, called = CB-2, connected = CB-2 For B: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = B, called = CB-2, connected = CB-2 For C1: IDLE For C2: IDLE For D: CONNECTED CONFERENCED Caller = D, called = CB-1, connected = CB-1 CONFERENCED Caller = D, called = E, connected = E For E: CONNECTED CONFERENCED Caller = D, called = E, connected = D CONFERENCED Caller = E, called = CB-1, connected = CB-1 |
Device A, B, C where B is roundtable phone and has line B1 and B2 configured.
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is connected, C ‡ B2 is on hold |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 For B1: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1, Connected = A For B2: LINE_CALLSTATE param1 = x100, HOLD Caller = C, Called = B2, Connected = C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
User performs connect transfer on B. |
For A: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected C For B1: Call goes IDLE For B2: Call goes IDLE For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2, Connected = A |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
Phone A enables DND-Reject in the admin pages |
LINE_CALLDEVSPECIFIC hDevice = C dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_DND_OPTION_STATUS dwParam3 = 2 |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
With Phone B DND-R enabled, Phone A calls Phone B with feature priority as Normal |
Party A |
|
|
LINE_CALLSTATE = IDLE |
||
|
Party B |
||
|
No TAPI messages |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
With Phone B DND-R enabled, Phone A calls Phone B with feature priority as Emergency |
Party A |
|
|
LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = INTERNAL dwCallerID = A dwCalledID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
Party B |
||
|
LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = INTERNAL dwCallerID = A dwCalledID = B dwRedirectionID = NP dwRedirectingID = NP |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
Phones B and B’ represents shared lines. Phone B’ is DND-R enabled but not B. Phone A calls Phone B with feature priority normal |
Party A |
|
|
LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = INTERNAL dwCallerID = A dwCalledID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
Party B |
||
|
LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = INTERNAL dwCallerID = A dwCalledID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
Party B’ |
||
|
LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000002 |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
Phone A changes from DND-Reject to DND-RingerOff. |
LINE_CALLDEVSPECIFIC hDevice = C dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_DND_OPTION_STATUS dwParam3 = 1 |
Use cases related to Drop Any Party feature are mentioned below:
|
Action |
Expected events |
|
|---|---|---|
|
A,B,C and D are in conference; B is conference Controller. |
Conference Model: Each line in conference will be having 4 callLegs, 3 conferenced and 1 connected |
|
|
CallLegs on A: Connected -to Conference Bridge Conferenced -(Connected Id -B) Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) |
||
|
CallLegs on B: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) |
||
|
CallLegs on C: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -D) |
||
|
CallLegs on D: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -C) |
||
|
Application does a LineOpen (B) with new Ext ver. |
||
|
A is dropped out of conference. CallLegs after the Party is dropped from Conference: Each line in conference will be having 4 callLegs, 2 Conferenced,1 IDLE and 1 connected |
|
|
CallLegs on A: All 4 CallLegs will be in IDLE state |
||
|
CallLegs on B: Connected -to Conference Bridge Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) IDLE -( on the conferenced callLeg which was connected to A) |
||
|
CallLegs on C: Connected -to Conference Bridge IDLE -( on the conferenced callLeg which was connected to A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -D) |
||
|
CallLegs on D: Connected -to Conference Bridge IDLE -( on the conferenced callLeg which was connected to A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -C)
|
||
|
Application does a LineOpen (A) with new Ext ver. |
||
|
Error Message LINEERR_OPERATIONUNAVAIL will be sent to application |
|
Action |
Expected events |
|
|---|---|---|
|
A,B,C and D are in conference; B is conference Controller. |
Conference Model: Each line in conference will be having 4 callLegs, 3 conferenced and 1 connected |
|
|
CallLegs on A: Connected -to Conference Bridge Conferenced -(Connected Id -B) Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) |
||
|
CallLegs on B: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) |
||
|
CallLegs on C: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -D) |
||
|
CallLegs on D: Connected -to Conference Bridge Conferenced -(Connected Id -A) Conferenced -(Connected Id -B) Conferenced -(Connected Id -C) |
||
|
Application does a LineOpen (A) with new Ext ver. Application does LineRemoveFromConference on the ‘Conferenced’ callLeg on A which is connected to B. |
||
|
B is dropped out of conference. CallLegs after the Party is dropped from Conference: Each line in conference will be having 4 callLegs, 2 Conferenced,1 IDLE and 1 connected |
|
|
CallLegs on B: All 4 CallLegs will be in IDLE state |
||
|
CallLegs on A: Connected -to Conference Bridge Conferenced -(Connected Id -C) Conferenced -(Connected Id -D) IDLE -( on the conferenced callLeg which was connected to B) |
||
|
CallLegs on C: Connected -to Conference Bridge IDLE -( on the conferenced callLeg which was connected to B) Conferenced -(Connected Id -A) Conferenced -(Connected Id -D) |
||
|
CallLegs on D: Connected -to Conference Bridge IDLE -( on the conferenced callLeg which was connected to B) Conferenced -(Connected Id -A) Conferenced -(Connected Id -C)
|
||
|
B is dropped out of conference and Conference will be ended. CallLegs after the Party is dropped from Conference: Each line in conference will be having 4 callLegs, all in IDLE state CallLegs on A,B,C and D: All 4 CallLegs will be in IDLE state |
|
Action |
Expected events |
|---|---|
|
A,B,C and A' are in conference; A is conference Controller Unified CM Parameter "Drop Ad Hoc Conference = Never" |
Conference Model: Lines B and C in conference will be having 4 callLegs, 3 conferenced and 1 connected Lines A and A' will be having 8 CallLegs |
|
CallLegs on A: Connected -to Conference Bridge (Active) Conferenced -(caller Id -A ;Called Id -B; Connected Id -B) (Active) Conferenced -(caller Id -A ;Called Id -C; Connected Id -C) (Active) Conferenced -(caller Id -A ;Called Id -A' ; Connected Id -A') (Active) Connected -to Conference Bridge (Remote in Use) Conferenced -(caller Id -A' ;Called Id -B; Connected Id -B) (Remote in Use) Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Remote in Use) Conferenced -(caller Id -A' ;Called Id -A; Connected Id -A) (Remote in Use) |
|
|
CallLegs on A': Connected -to Conference Bridge (Active) Conferenced -(caller Id -A' ;Called Id -B; Connected Id -B) (Active) Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Active) Conferenced -(caller Id -A' ;Called Id -A; Connected Id -A) (Active) Connected -to Conference Bridge (Remote in Use) Conferenced -(caller Id -A ;Called Id -B; Connected Id -B) (Remote in Use) Conferenced -(caller Id -A ;Called Id -C; Connected Id -C) (Remote in Use) Conferenced -(caller Id -A ;Called Id -A'; Connected Id -A') (Remote in Use) CallLegs on B: Connected -to Conference Bridge Conferenced -(caller Id -B ;Called Id -A; Connected Id -A) Conferenced -(caller Id -B ;Called Id -C; Connected Id -C) Conferenced -(caller Id -B ;Called Id -A'; Connected Id -A') CallLegs on C: Connected -to Conference Bridge Conferenced -(caller Id -C ;Called Id -A; Connected Id -A) Conferenced -(caller Id -C ;Called Id -B; Connected Id -B) Conferenced -(caller Id -C ;Called Id -A' ; Connected Id -A') |
|
|
Application does a LineOpen (A) with new Ext ver. Unified CM Parameter ‘Advanced Ad Hoc Conference Enabled = False’ |
|
|
Error LINEERR_INVALCALLSTATE is sent to application. |
|
B will be dropped out of conference. LINECALLSTATE Event will be sent to Application with state = Idle. |
|
CallLegs after the Party is dropped from Conference: CallLegs on A: Connected -to Conference Bridge (Active) IDLE -(on the conferenced callLeg which was connected to A -B) Conferenced -(caller Id -A ;Called Id -C; Connected Id -C) (Active) Conferenced -(caller Id -A ;Called Id -A'; Connected Id -A') (Active) Connected -to Conference Bridge (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A' -B) Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Remote in Use) Conferenced -(caller Id -A' ;Called Id -A; Connected Id -A) (Remote in Use) CallLegs on A': Connected -to Conference Bridge (Active) IDLE -(on the conferenced callLeg which was connected to A' -B) Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Active) Conferenced -(caller Id -A' ;Called Id -A; Connected Id -A) (Active) Connected -to Conference Bridge (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A -B) Conferenced -(caller Id -A ;Called Id -C; Connected Id -C) (Remote in Use) Conferenced -(caller Id -A ;Called Id -A'; Connected Id -A') (Remote in Use) CallLegs on B: All 4 CallLegs are in IDLE state CallLegs on C: Connected -to Conference Bridge Conferenced -(caller Id -C ;Called Id -A; Connected Id -A) IDLE -(on the conferenced callLeg which was connected to C -B) Conferenced -(caller Id -C ;Called Id -A'; Connected Id -A') |
|
|
Application does a LineOpen (B) with new Ext ver. Unified CM Parameter Advanced Ad Hoc Conference Enabled = True |
|
|
A will be dropped out of conference. LINECALLSTATE Event will be sent to Application with state = Idle. |
|
CallLegs after the Party is dropped from Conference: CallLegs on A: IDLE -(on the Connected callLeg which was connected to Conference Bridge,A-CFB) IDLE -(on the conferenced callLeg which is connected to A -B) IDLE -(on the conferenced callLeg which is connected to A -C) IDLE -(on the conferenced callLeg which is connected to A -A') Connected -to Conference Bridge (Remote in Use) Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Remote in Use) Conferenced -(caller Id -A' ;Called Id -B; Connected Id -B) (Remote in Use) |
|
|
CallLegs on A': IDLE -(on the Connected callLeg which was connected to Conference Bridge,A -CFB) IDLE -(on the conferenced callLeg which is connected to A -B) IDLE -(on the conferenced callLeg which is connected to A -C) IDLE -(on the conferenced callLeg which is connected to A -A') Connected -to Conference Bridge Conferenced -(caller Id -A' ;Called Id -C; Connected Id -C) (Active) Conferenced -(caller Id -A' ;Called Id -B; Connected Id -B) (Active) |
|
|
CallLegs on B: Connected -to Conference Bridge Conferenced -(caller Id -B ;Called Id -A; Connected Id -A') IDLE -(on the conferenced callLeg which was connected to B -A) Conferenced -(caller Id -B ;Called Id -C; Connected Id -C) |
|
|
CallLegs on C: Connected -to Conference Bridge Conferenced -(caller Id -C ;Called Id -A'; Connected Id -A') IDLE -(on the conferenced callLeg which was connected to C -A) Conferenced -(caller Id -C ;Called Id -B; Connected Id -B) |
|
Action |
Expected events |
|---|---|
|
A,B and CB2 are in conference(CB1); B is conference Controller C,D and E are in Conference (CB2); D is conference Controller Unified CM Parameter Advanced Ad Hoc Conference Enabled = True Application does a LineOpen (A) with new Ext ver.
|
B is disconnected and dropped out of Conference. A is now in conference with CB2. LINECALLSTATE Event is sent to Application for Line B with state = Idle. |
C-Barge: Unified CM Service Parameter Advanced Ad Hoc Conference Enabled = True.
|
Action |
Expected events |
|---|---|
|
B call A and A'; A answers the call and on A' do c-Barge; A,B and A' will be in conference; A is conference Controller Unified CM Parameter "Drop Ad Hoc Conference = Never" Application does a LineOpen (A) with new Ext ver. |
|
|
Application does a LineOpen (A) with new Ext ver.
|
B is dropped out of conference. LINECALLSTATE Event will be sent to Application with state = Idle. CallLegs after the Party is dropped from Conference: CallLegs on A: Connected -(on the conferenced callLeg which was connected to A -A') (Active) Connected -on the conferenced callLeg which was connected to A' -A) (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A -B) IDLE -(on the connected callLeg which is connected to conference Bridge; A -CFB) IDLE -(on the conferenced callLeg which was connected to A' -B) IDLE -(on the connected callLeg which is connected to conference Bridge; A' -CFB) CallLegs on A': Connected -(on the conferenced callLeg which was connected to A' -A) (Active) Connected -on the conferenced callLeg which was connected to A -A') (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A -B) IDLE -(on the connected callLeg which is connected to conference Bridge; A -CFB) IDLE -(on the conferenced callLeg which was connected to A' -B) IDLE -(on the connected callLeg which is connected to conference Bridge; A' -CFB) CallLegs on B: All 4 CallLegs are in IDLE state A' is dropped out of conference. LINECALLSTATE Event will be sent to Application with state = Idle. |
|
CallLegs on A': Connected -(on the conferenced callLeg which was connected to A -B) (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A' -B) IDLE -(on the conferenced callLeg which was connected to A -A') (active) IDLE -(on the connected callLeg which is connected to conference Bridge; A -CFB) IDLE -(on the conferenced callLeg which was connected to A' -A) (Remote in Use) IDLE -(on the connected callLeg which is connected to conference Bridge; A' -CFB) CallLegs on B: Connected -(on the conferenced callLeg which was connected to B -A) IDLE -(on the conferenced callLeg which was connected to A' -B) IDLE -(on the connected callLeg which is connected to conference Bridge; B -CFB) CallLegs after the Party is dropped from Conference: CallLegs on A: Connected -(on the conferenced callLeg which was connected to A -B) (Active) IDLE -(on the conferenced callLeg which was connected to A' -B) (Remote in Use) IDLE -(on the conferenced callLeg which was connected to A -A') (active) IDLE -(on the connected callLeg which is connected to conference Bridge; A -CFB) IDLE -(on the conferenced callLeg which was connected to A' -A) (Remote in Use) IDLE -(on the connected callLeg which is connected to conference Bridge; A' -CFB) |
The following section describes how the application dynamically registers for various port with Early Offer Support.
A – CTI Port in Cluster1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP message to application data |
|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
|
Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info |
Line_Reply with Success LineInserviceEvent reports to Application Line_LineDevState dwParam1 = x040, InService |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 Call is being routed through the SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) LINE_DEVSPECIFIC dwParam1 = SLDSMT_RTP_GET_IP_PORT dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 1 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy (8 bits) – IPAddressing Mode |
|
Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Info |
Line_Reply with Success |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) LINE_DEVSPECIFIC dwParam1 = compressionType & SLDSMT_OPEN_LOGICAL_CHANNEL dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 0 – SetRTP ( 1-App has to set RTP / 0 – App need not set RTP) yy (8 bits) – IPAddressing Mode |
|
Hold and unHold the Call |
A: LINE_CALLSTATE (LINECALLSTATE_HOLD/LINECALLSTATE_CONNECTED) LINE_DEVSPECIFIC dwParam1 = compressionType & SLDSMT_OPEN_LOGICAL_CHANNEL dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 1 – SetRTP ( 1-App has to set RTP / 0 – App need not set RTP) yy (8 bits) – IPAddressing Mode *** Applications have to set the RTP info as the SetRTP flag is set. |
|
Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Info |
Line_Reply with Success Media will be set and Media events will be reported |
|
*** Application should not set the RTP Info Again Variant 1: Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Info |
Line_Reply with Error LINEERR_OPERATIONUNAVAIL But the Media is setup with the RTP information provided at the SLDSMT_RTP_GET_IP_PORT information request |
|
Variant 2: Application does not set the Filter to receive new Notification using lineDevSpecific (CCiscoLineDevSpecificSetStatusMsgs) and Application does not Set RTP at Proceeding State as there is no Notification Or Application does not set RTP info on New Notification |
New Notification not reported to Application Call goes to Disconnect State with cause as LINEDISCONNECTMODE_UNKNOWN |
|
Variant 3: A – CTI Port is Registered Secure |
Behavior should be same |
|
Variant 4: Application tried to disable the Early Offer support on the CTI Port that is Dynamically Registered with the Early Offer support Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability -0x00000000 |
Line_Devspecific fails with Error LINEERR_OPERATIONUNAVAIL |
A – CTI Port in Cluster1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Delayed Offer
|
Action |
TSP message to application data |
|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info |
Line_Reply with Success LineInserviceEvent reports to Application Line_LineDevState Dwparam1 = x040, InService |
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) LINE_DEVSPECIFIC dwParam1 = compressionType & SLDSMT_OPEN_LOGICAL_CHANNEL dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 1 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy (8 bits) -IPAddressingMode |
|
Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Inf0 |
Line_Reply with Success Media will be Setup |
|
Variant 1: A – SCCP/SIP Phone |
Behavior is same and new SLDSMT_RTP_GET_IP_PORT Notification will not be fired to application. |
A – CTI Port; CDC – IPV6 Only
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP message to application data |
||
|---|---|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
||
|
lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
||
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
||
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
||
|
Application sends lineDevSpecific(CciscoLineDevSpecificSetIPv6AddressAndMode) with MediaCaps Info Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info |
Line_Reply with Success Line_Reply with Success LineInserviceEvent will be repored to Application Line_LineDevState Dwparam1 = x040, InService |
||
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
||
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 Call is routed through SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)
Application has to set the RTP info after OpenLogicalChannel Notification. |
||
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) LINE_DEVSPECIFIC dwParam1 = compressionType & SLDSMT_OPEN_LOGICAL_CHANNEL dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 1 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy (8 bits )-IPAddressingMode |
||
|
Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCallIPv6) with IPAddress and Port Info |
Line_Reply with Success Media will be Setup |
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
Applications:
App1 – Dynamically Registers CTI Port/RP with Early Offer Support
App2 – Dynamically Registers CTI Port/RP without Early Offer Support
*** App1 and App2 are running on Different Client Machines.
|
Action |
TSP message to application data |
|---|---|
|
App1 and App2: lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
App1 and App2: lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
App1 and App2: LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
App1: Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
|
App1: Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info |
Line_Reply with Success LineInserviceEvent reports to the application. |
|
App2: Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info |
Line_Devspecific fails with Error LINEERR_REGISTER_GETPORT_SUPPORT_MISMATCH |
A – CTI Port in Cluster1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
Applications:
App1 – Dynamically Registers CTI Port/RP with Early Offer Support
App2 – Dynamically Registers CTI Port/RP with Early Offer Support
*** App1 and App2 are running on Different Client Machines.
|
Action |
TSP Message to application data |
|---|---|
|
App1 and App2: lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
App1 and App2: lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
App1 and App2: LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
App1 and App2: Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
|
App1 and App2: Application sends lineDevSpecific(CciscoLineDevSpecificPortRegistrationPerCall) with MediaCaps Info *** Both Applications set with same Capabilities |
Line_Reply with Success LineInserviceEvent reports to Application. |
|
App1: Application calls LineMakeCall() on A dialing a Party in Cluster2 Call is being routed through the SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) App1 and App2: LINE_DEVSPECIFIC dwParam1 = SLDSMT_RTP_GET_IP_PORT dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 1 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) uy (8 bits) – IPAddressing Mode |
|
App1: Application sends lineDevSpecific(CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Info |
Line_Reply with Success |
|
App2: Application sends LineDevSpecific (CciscoLineDevSpecificSetRTPParamsForCall) with IPAddress and Port Info different from the Info App1 has set. |
Line_Reply with error LINEERR_OPERATIONUNAVAIL |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) LINE_DEVSPECIFIC dwParam1 = compressionType & SLDSMT_OPEN_LOGICAL_CHANNEL dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 0 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy (8 bits) – IPAddressingMode |
A – CTI Port in Cluster1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP Message to application data |
|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificUserControlRTPStream) with MediaCaps Info |
Line_Reply with Success LineInserviceEvent reports to Application Line_LineDevState dwParam1 = x040, InService |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
|
Application calls LineMakeCall() on A dialing a Party in Cluster 2 Call is being routed through the SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) LINE_DEVSPECIFIC dwParam1 = SLDSMT_RTP_GET_IP_PORT dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 0 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy – IPAddressing Mode |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) |
|
*** Disconnect the Existing Call Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability -0x00000000 – to disable the Early Offer support |
Line_Reply with Success |
|
Application calls LineMakeCall() on A dialing a Party in Cluster 2 Call is being routed through the SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING/ LINECALLSTATE_RINGBACK) |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) |
A – CTI Port in Cluster1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP Message to application data |
|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificUserControlRTPStream) with MediaCaps Info |
Line_Reply with Success LineInserviceEvent reports to Application Line_LineDevState Dwparam1 = x040, InService |
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 – to enable the Early Offer support |
Line_Reply with Success |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) LINE_DEVSPECIFIC dwParam1 = SLDSMT_RTP_GET_IP_PORT dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 0 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy – IPAddressing Mode |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) Media will be set and Media Events will be Reported to Application |
|
Variant 1: A – SCCP/SIP Phone |
Behavior is same and new SLDSMT_RTP_GET_IP_PORT Notification will not be fired to application. |
A – CTI Port;
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP Message to application data |
|---|---|
|
lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
lineOpen() with Extversion – 0x000B0000 for Line A |
Line_Open successful |
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success LineInserviceEvent reports to Application Line_LineDevState Dwparam1 = x040, InService |
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Devspecific fails with error LINEERR_OPERATIONUNAVAIL |
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 Call is routed through SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) |
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) Media will be set and Media Events will be reported to Application |
A – CTI Port;
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
|
Action |
TSP Message to application data |
||
|---|---|---|---|
|
During Installation of CiscoTSP User has to select New Wave Driver. lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
||
|
lineOpen() with Extversion – 0x000B0000 for Line A |
Line_Open successful |
||
|
LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success LineInserviceEvent reports to Application Line_LineDevState Dwparam1 = x040, InService |
||
|
Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
||
|
Application sends lineDevSpecific(CCiscoLineDevSpecificSetStatusMsgs) with m_DevSpecificStatusMsgsFlag = DEVSPECIFIC_GET_IP_PORT -0x00000400 |
Line_Reply with Success |
||
|
Application calls LineMakeCall() on A dialing a Party in Cluster2 Call is routed through SIP trunk with Early Offer Enabled |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING) LINE_DEVSPECIFIC dwParam1 = SLDSMT_RTP_GET_IP_PORT dwParam2 = 0x00000xyy x (ninth Bit from LSB) – 0 – SetRTP (1-App has to set RTP / 0 – App need not set RTP) yy – IPAddressing Mode
|
||
|
Other Party answers the Call |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) Media will be set and Media Events will be reported to Application |
A – CTI Port in Cluster 1
Cluster1 and Cluster2 connected via SIP trunk
SIP trunk Supports Early Offer
Applications:
App1 – Statically Registers CTI Port/RP with Early Offer Support
App2 – Statically Registers CTI Port/RP without Early Offer Support
*** App1 and App2 are running on Different Client Machines.
|
Action |
TSP Message to application data |
|---|---|
|
App1 and App2: Both Connecting to same CTI Manager lineInitialize |
Line_reply with Success Lines will be Enumerated to Application. |
|
App1 and App2: lineOpen() with Extversion – 0x800B0000 for Line A |
Line_Open successful |
|
App1 and App2: LineSetStatusMessages() – with dwLinestates – 0xcc |
LineSetStatusMessages returns Success |
|
App1: Application sends lineDevSpecific(CciscoLineDevSpecificEnableFeatureSupport) with m_Feature – 0x00000001, m_Feature_Capability - 0x00000001 |
Line_Reply with Success |
|
App1: Application sends lineDevSpecific(CCiscoLineDevSpecificUserControlRTPStream) with MediaCaps Info to Register A |
Line_Reply with Success LineInserviceEvent reports to Application. |
|
App2: Application sends lineDevSpecific(CCiscoLineDevSpecificUserControlRTPStream) with MediaCaps Info to Register A |
Line_Devspecific fails with Error LINEERR_REGISTER_GETPORT_SUPPORT_MISMATCH |
|
Variant: App1 and App2 connecting to different Cti Managers App2: (After App1 has already registered CtiPort -A) Application sends lineDevSpecific(CCiscoLineDevSpecificUserControlRTPStream) with MediaCaps Info to register CtiPort A |
LineReply – success LINE_CLOSE for the CTI Port |
Application does a LineInitializ. Application opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
A calls B and B answers the call. Application does a LineInitialize. Application opens all lines with new ExtVersion 0x000A0000.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
A calls B. B answers the call |
||
|
LineInitialize LineOpen on A, LineOpen on B with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A ExistingCallEvent received for A |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. B sets up transfer to C, C answers the call, and B completes the transfer. A is connected to C.
|
Action |
CTI event |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B SetupTransfer to C |
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on B (Consultation call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallInfo on C (Consultation call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
C answers the call. B completes transfer. |
CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
|
LineGetCallInfo on A (Call between A and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C2 (Consultation call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
A calls B and B answers the call. B sets up transfer to C. Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. Application completes the transfer. A is connected to C.
|
Action |
CTI events |
Expected Results |
|---|---|---|
|
A calls B and B answers the call. B setups transfer to C and C answers the call |
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A (Primary Call between A and B) |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
ExistingCallEvent received for B (Primary Call between A and B) |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B |
|
|
ExistingCallEvent received for B (Consultation Call between B and C) |
LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received |
|
|
ExistingCallEvent received for C (Consultation Call between B and C) |
dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
|
LineGetCallInfo on A (Primary Call between A and B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B (Primary Call between A and B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on B (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallInfo on C (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
Applications completes Transfer |
CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
Application does a LineInitialize.Application opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. B does lineBlindTransfer to C. A is connected to C.
|
Action |
CTI event |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B lineBlindTransfer to C |
NewCallEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. Application redirects B to C; A is connected to C.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A , LineOpen on B with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B redirects call to C.C answers the call |
NewCallEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
Application does a LineInitialize. Application opens all lines with new ExtVersion 0x000A0000. A calls B, B’. B answers the call.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on B’ with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B NewCallEvent received for B’ |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B’ LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on B’ |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
Application does a LineInitialize.Application opens all lines with new ExtVersion 0x000A0000. A calls B, B’. B answers the call.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on B’ with new ExtVesrion 0x000A0000 |
||
|
A calls B, B’answers the call |
NewCallEvent received for A NewCallEvent received for B NewCallEvent received for B’ |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B’ LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on B’ |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B’ barges in |
NewCallEvent received for B NewCallEvent received for B’ CallGlobalCallHandleChangedEvent received for B |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 For B’ LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B3 |
|
CallGlobalCallHandleChangedEvent received for B’ |
For B’ LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B3 |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B3 |
|
|
LineGetCallInfo on B’ |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B3 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. Application initiates a CallPark on B. A is parked on parkedDn. C calls parkDn and C is connected to A
Service Parameter Preserve globalcallid For Parked Calls set to False
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
Application initiates linepark on B |
||
|
C dials parkDn |
NewCallEvent received for C CallGlobalCallHandleChangedEvent received for A |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A2 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A2 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
Application does a LineInitialize.Application opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. Application initiates a CallPark on B. A is parked on parkedDn. C calls parkDn and C is connected to A
Service Parameter Preserve globalcallid For Parked Calls set to True
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
Application initiates linepark on B |
||
|
C dials parkDn |
NewCallEvent received for C CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. B sets up conference to C, C answers the call, and B completes conference. A, B and C are in conference.
Note |
For all conference scenarios, conference call leg’s Unique Call Reference ID is 0. |
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B setupConference to C |
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
LineGetCallInfo on B (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallnfo on C (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
C answers the call. B completes conference |
CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A calls B and B answers the call. B sets up conference with C, C answers the call, and B completes conference. A,B and C in conference. C drops from the conference.A connected to B.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize Call lineNegotiateVersion with LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B setupConference to C |
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on B (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallnfo on C (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
C answers the call. B completes conference |
CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
|
|
C drops from conference |
||
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A, B and C are in Conference1. C, D and E are in another Conference2. Application sends CallJoinRequest to join both the conference calls.
E drops from the conference.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
A, B and C are in conference |
For A Unique Call Reference ID = ID1 For B Unique Call Reference ID = ID2 For C Unique Call Reference ID = ID3 |
|
|
C, D and E are in conference |
For C Unique Call Reference ID = ID4 For D Unique Call Reference ID = ID5 For E Unique Call Reference ID = ID6 |
|
|
Application Joins two confeences |
No change in Unique Call Reference ID after join |
|
|
E drops from Conference |
CallGlobalCallHandleChanged received for D |
For D LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference ID1 |
|
|
LineGetCallnfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference ID |
|
|
LineGetCallnfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference ID3 |
|
|
LineGetCallInfo on D |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference ID7 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A in Cluster 1 calls B in Cluster 2, B answers the call, and B sets up transfer to C in Cluster 1. C answers the call and B completes the transfer. A connected to C.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B SetupTransfer to C |
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on B (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallInfo on C (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
C answers the call.B completes transfer. |
||
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000. A in Cluster 1 calls B in Cluster 2, B answers the call and sets up transfer with C in Cluster 1. C answers the call amd B completes the transfer. A connected to C.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
B SetupTransfer to C |
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on B (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B2 |
|
|
LineGetCallInfo on C (Consultation Call between B and C) |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
|
|
C answers the call.B completes transfer |
CallGlobalCallHandleChangedEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
LineGroup LG1,LG2 and LG3 configured with A,B and C. HuntList "Hunt_List" configured with Line Groups LG1,LG2 and LG3. Hunt Pilot "99999" configured with this HuntList.
Application does a LineInitialize. Application opens all lines with new ExtVersion 0x000A0000. D calls "99999". Call is routed through A, B and C.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C, LineOpen on D with new ExtVesrion 0x000A0000 |
||
|
D calls Hunt Pilot DN.Call is first offered to Phone A, followed by B and then C. |
NewCallEvent received for D NewCallEvent received for A |
For D LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
NewCallEvent received for B NewCallEvent received for C |
For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
|
LineGetCallInfo on D |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference D1 |
|
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on B |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference B1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C1 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000.
B and C in same Call Pickup Group. Service Parameter, Auto Call Pickup Enabled, is set to False. A calls B and C presses the NewCall softkey followed by Call Pickup softkey. Call is redirected to C.
Same Behaviour for Group Pickup.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
C presses NewCall softkey followed by Call Pickup softkey |
NewCallEvent received for C NewCallEvent received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
Application does a LineInitialize and opens all lines with new ExtVersion 0x000A0000.
B and C are in the same Call Pickup Group. Service Parameter Auto Call Pickup Enabled is set to True. A calls B, C presses NewCall softkey followed by Call Pickup softkey, and call is redirected to C.
Same Behaviour for Group Pickup.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A, LineOpen on B, LineOpen on C with new ExtVesrion 0x000A0000 |
||
|
A calls B |
NewCallEvent received for A NewCallEvent received for B |
For A LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For B LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
C presses NewCall softkey followed by Call Pickup softkey |
NewCallEvent received for C CallGlobalCallHandleChanged received for C |
For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 For C LINE_CALLDEVSPECIFIC event is received dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_UNIQUE_CALL_REF_ID_INFO dwParam3 = 0 |
|
LineGetCallInfo on A |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference A1 |
|
|
LineGetCallInfo on C |
LINECALLINFO::DEVSPECIFIC would contain Unique Call Reference C2 |
Line A on Cisco Unified IP Phones Series 9900, 7900, and 6900 phones connect to an EnergyWise Switch, LineNegotiate with supported extension 0x000B0000 or higher, in order to receive the reason code in dwparam2 of LINE_LINEDEVSTATE /PHONE_STATE EVENT. From the Device Administration page, Enable Power save and configure Power On and Power Off timers.
Verify EnergyWisePowerSavePlus Reason code in LINEDEVSTATE message, whenDevice unregisters when going into Deep sleep.
|
Action |
Expected result |
|---|---|
|
LineInitialize |
|
|
LineOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Inservice and Outofservice events. LinesetstatusMessage with dwlineStates flags LINEDEVSTATE_INSERVICE | LINEDEVSTATE_OUTOFSERVICE |
CiscoTSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0 param3 = x0 |
|
When Phone A goes to Deep Sleep mode and unregisters |
Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0 |
|
When PowerOntime is reached, Cisco Unified IP Phones Series 7900 device registers back to CUCM. |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0 |
For Cisco Unified IP Phones Series 9900 and 6900, press the Select Key to power up.
Verify EnergyWisePowerSavePlus Reason code in PhoneState suspend, whenDevice unregisters when in Deep Sleep Mode.
|
Action |
Expected result |
|---|---|
|
PhoneInitialize |
|
|
PhoneOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Resume and Suspend events. For Example: PhonesetstatusMessage with dwPhoneStates flags PHONESTATE_SUSPEND | PHONESTATE_RESUME |
|
|
Phone A goes to Deep Sleep Mode and unregisters. |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0 |
|
When PowerOntime is reached, Cisco Unified IP Phones Series 7900 device registers back to CUCM. |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0 |
For Cisco Unified IP Phones Series 9900 and 6900, press the Select Key to power up.
Verify EnergyWisePowerSavePlus Reason code in LineDevstate/Phone State message, when unregisters after Power save idle time-out. Configure power save idle time-out = 20 mins(default = 1 hour).
|
Action |
Expected result |
|---|---|
|
LineInitialize |
|
|
LineOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Inservice and Outofservice events. LinesetstatusMessage with dwlineStates flags LINEDEVSTATE_INSERVICE | LINEDEVSTATE_OUTOFSERVICE |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0 param3 = x0 |
|
PhoneInitialize |
|
|
PhoneOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Resume and Suspend events. For Example: PhonesetstatusMessage with dwPhoneStates flags PHONESTATE_SUSPEND | PHONESTATE_RESUME |
|
|
Phone goes to Deep Sleep Mode and unregisters |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0, Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0 |
|
For Cisco Unified IP Phones Series 9900 and 6900, press the Select Key to power up. |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0, Cisco TSP Notifies DeviceInServiceEvent to application through Phone state Event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_RESUME param2 = x0, param3 = x0, |
|
Power Save idle timer expires and device goes to Deep Sleep and unregisters |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0, Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_ EnergyWisePowerSavePlus param3 = x0 |
Verify CallManagerFailure Reason code in LineDevstate/Phone State message, when Device unregisters when Call Manager service is Restarted from serviceability page.
|
Action |
Expected result |
|---|---|
|
LineInitialize |
|
|
LineOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Inservice and Outofservice events. LinesetstatusMessage with dwlineStates flags LINEDEVSTATE_INSERVICE | LINEDEVSTATE_OUTOFSERVICE |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0 param3 = x0 |
|
PhoneInitialize |
|
|
PhoneOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Resume and Suspend events. For Example: PhonesetstatusMessage with dwPhoneStates flags PHONESTATE_SUSPEND | PHONESTATE_RESUME |
|
|
Restart Call Manager services from serviceability page. |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_CallManagerFailure param3 = x0, Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_CallManagerFailure param3 = x0 |
|
Call Manager Restart successful and device registers back |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0, Cisco TSP Notifies DeviceInServiceEvent to application through Phone state Event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_RESUME param2 = x0, param3 = x0 |
Verify DeviceUnregister Reason code in LineDevstate/Phone State Event, when Device unregisters by manually unplugging the Ethernet cable from device.
|
Action |
Expected result |
|---|---|
|
LineInitialize |
|
|
LineOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Inservice and Outofservice events. LinesetstatusMessage with dwlineStates flags LINEDEVSTATE_INSERVICE | LINEDEVSTATE_OUTOFSERVICE |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0 param3 = x0 |
|
PhoneInitialize |
|
|
PhoneOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Resume and Suspend events. For Example: PhonesetstatusMessage with dwPhoneStates flags PHONESTATE_SUSPEND | PHONESTATE_RESUME |
|
|
Manually unplug the Ethernet cable from device. |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_DeviceUnregistered param3 = x0, Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_DeviceUnregistered param3 = x0 |
|
Device registers back after plugging back to the switch |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0, Cisco TSP Notifies DeviceInServiceEvent to application through Phone state Event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_RESUME param2 = x0, param3 = x0 |
Verify CTILinkFailure Reason code in LineDevstate/Phone State message, when CTIManager services are stopped.
|
Action |
Expected result |
|---|---|
|
LineInitialize |
|
|
LineOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Inservice and Outofservice events. LinesetstatusMessage with dwlineStates flags LINEDEVSTATE_INSERVICE | LINEDEVSTATE_OUTOFSERVICE |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0 param3 = x0 |
|
PhoneInitialize |
|
|
PhoneOpen on A with ExtVersion xB0000 or higher |
|
|
Set Event filters for Resume and Suspend events. For Example: PhonesetstatusMessage with dwPhoneStates flags PHONESTATE_SUSPEND | PHONESTATE_RESUME |
|
|
Stop CTI Manager services from serviceability page. |
Cisco TSP Notifies DeviceOutOfServiceEvent to application through Phone state event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_SUSPEND param2 = CiscoPhoneStateOutOfServiceReason_CTILinkFailure param3 = x0, Cisco TSP Notifies LineOutOfServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_OUTOFSERVICE param2 = CiscoLineDevStateOutOfServiceReason_CTILinkFailure param3 = x0 |
|
Restart CTI Manager services |
Cisco TSP Notifies LineInServiceEvent to application: received LINE_LINEDEVSTATE device = xxx cbInst = x0 param1 = LINEDEVSTATE_INSERVICE param2 = x0, param3 = x0, Cisco TSP Notifies DeviceInServiceEvent to application through Phone state Event. received PHONE_STATE device = xxx cbInst = x0 param1 = PHONESTATE_RESUME param2 = x0, param3 = x0 |
Common Configuration
User A has a device profile EM_Profile1 configured with Line1 in Cluster1 (home cluster)
CiscoTSP uses CTIManager on Cluster1 (home cluster) in order to open provider
|
Title |
EMCC user logs in to a device |
|
Description |
Testing the scenario where TAPI Application does LineInitializeEx and EMCCUserLogin to a Device |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is not in application control list |
|
Expected Results |
Step 2: Application receives LINE_CREATE for Line1 |
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to DeviceH on Cluster1.
|
Title |
EMCC user logs out of a device |
|
Description |
Testing the scenario where TAPI Application does LineInitializeEx and EMCCUserLogs out of a Device |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is not in application control list |
|
Expected Results |
Step 2: Application receives LINE_REMOVE for Line1 |
Open the TAPI Application with User A and do LineInitializeEx.
User A EM logout of a device DeviceH on Cluster1.
|
Title |
EMCC user logs in to a device |
|
Description |
Testing the scenario where TAPI Application does PhoneInitializeEx and EMCCUserLogin to a Device |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is not in application control list |
|
Expected Results |
Step 2: Application receives PHONE_CREATE for Line1 |
Step1: Open the TAPI Application with User A and do PhoneInitializeEx.
Step2: User A EM login to DeviceH on Cluster1.
|
Title |
EMCC user logs out of a device |
|
Description |
Testing the scenario where TAPI Application does PhoneInitializeEx and EMCCUserLogs out of a Device |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is not in application control list |
|
Expected Results |
Step 2: Application receives PHONE _REMOVE for Line1 |
Step1: Open the TAPI Application with User A and do PhoneInitializeEx.
Step2: User A EM logout of a device DeviceH on Cluster1.
|
Title |
EMCC user logs in to a device from cluster 2 (visiting cluster) |
|
Description |
Testing the scenario where EMCCUser Login to a Device from cluster 2 (visiting cluster) |
|
Test Setup |
EM_Profile1 is included in application control list. |
|
Expected Results |
Step 2: Application receives LINE_CREATE for Line1 |
Open the TAPI Application with User A and do LineInitializeEx.
User A goes to the Cluster 2(visiting Cluster) and EM login to a device DeviceV.
|
Title |
EMCC user logs out of a device from cluster 2 (visiting cluster) |
|
Description |
Testing the scenario where EMCCUser LogOut of a Device from cluster 2 (visiting cluster) |
|
Test Setup |
EM_Profile1 is included in application control list. |
|
Expected Results |
Step 2: Application receives LINE_REMOVE for Line1 |
Open the TAPI Application with User A and do LineInitializeEx.
After the Execution of the above usecase User A EM logout of a device DeviceV.
|
Title |
EMCC user logs in to a device with LineH configured |
|
Description |
Testing the scenario where EMCCUserLogin to a Device with LineH configured |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is included in application control list with LineH configured |
|
Expected Results |
Step 2:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to a device DeviceH on Cluster1.
|
Title |
EMCC user logs out of a device |
|
Description |
Testing the scenario where EMCCUserLogs out of a Device |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is included in application control list with LineH configured |
|
Expected Results |
Step 2:
|
After the Execution of the above usecase User A EM logout of a device DeviceH on Cluster1.
|
Title |
EMCC user logs in to a DeviceH |
|
Description |
Testing the scenario where EMCCUser Login to a DeviceH which is configured for multiple lines |
|
Test Setup |
EM_Profile1 is included in application control list |
|
Expected Results |
Step 2:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A goes to the Cluster 2(visiting Cluster) and EM login to a device DeviceH(A device with multiple lines (LineH)).
|
Title |
EMCC user logs in to a device with LineH configured and the administrator removes the device from the Application Control list |
|
Description |
Testing the scenario where EMCCUserLogin to a device with LineH configured and administrator removes the device from the Application Control list |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is included in application control list with LineH configured |
|
Expected Results |
Step 2:
Step3:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to a device DeviceH on Cluster1.
Administrator removes the DeviceH from application control list.
|
Title |
EMCC user logs in and logs out of a device with LineH configured and Administrator removes the device from the Application Control List |
|
Description |
Testing the scenario where EMCCUserLogin to a Device with LineH configured and Administrator removes the device from the Application Control List |
|
Test Setup |
EM_Profile1 is included in application control list DeviceH is included in application control list with LineH configured |
|
Expected Results |
Step 2:
Step3:
Step4:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to a device DeviceH on Cluster1.
User A EM logout of the device DeviceH on Cluster1.
Administrator removes the DeviceH from application control list.
|
Title |
EMCC user logs in to a device with LineH configured and administrator removes the device from the Application Control list |
|
Description |
Testing the scenario where EMCCUserLogin to a device with LineH configured and administrator removes the device from the Application Control list |
|
Test Setup |
EM_Profile1 is not included in Application Control list DeviceH is included in Application Control list with LineH configured |
|
Expected Results |
Step 2:
Step3:
Step4:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to a device DeviceH on Cluster1.
Administrator removes the DeviceH from application control list.
User A EM logout of the device DeviceH on Cluster1.
|
Title |
EMCC user logs in to a DeviceV and administrator removes the EM_Profile from the Application Control list |
|
Description |
Testing the scenario where EMCCUserLogin to a DeviceV and administrator removes the EM_Profile from Application Control list |
|
Test Setup |
EM_Profile1 is included in Application Control list. |
|
Expected Results |
Step 2:
Step3:
|
Open the TAPI Application with User A and do LineInitializeEx.
User A EM login to a DeviceV (Visiting Device).
Administrator removes the EM_Profile1 from application control list.
|
Title |
EMCC user logs in to a DeviceV |
|
Description |
Testing the scenario where EMCCUserLogin to a DeviceV(cluster2). Then the application does Provider Open |
|
Test Setup |
EM_Profile1 is included in Application Control list DeviceH is not in Application Control list |
|
Expected Results |
Step2:
|
User A EM login to DeviceV on Cluster2.
Open the TAPI Application with User A and do LineInitializeEx.
|
Title |
EMCC user logs in to a DeviceV in Visiting cluster and administrator adds the EM_Profile to the Application Control List |
|
Description |
Testing the scenario where EMCCUserLogin to a DeviceV in Visiting cluster and Administrator adds the EM_Profile to the Application Control list |
|
Test Setup |
EM_Profile1 is not included in Application Control list |
|
Expected Results |
Step 2:
Step3:
|
Open the TAPI Application with User A and do LineInitializeEx.
User B EM login to a DeviceV on Cluster2.
Administrator Adds the EM_Profile1 to the application control list.
The following section describes common configuration and use cases for Early Offer Support.
The message flow in the following figure is described below:
IP Phone_A is configured in DB with lines Line_A1 and LineA2
User1 has a device profile EM_Profile1 configured with Line_P11
User2 has a device profile EM_Profile2 configured with lines Line_P21 and Line_P22
The message flow in the following figure is described below:
Application uses Line_N to receive other-device state notifications
Use cases related to the EM Memory Optimization Option feature are mentioned below:
Use Case 1
Line_A1 and Line_A2 are not opened
EM user with Profile_P1 logs in
EM user with Profile_P1 logs out
EM user with Profile_P1 logs in
The message flow in the following figure is described in steps 1 to 4.
Use Case 2
Line_A1 and Line_A2 has been opened
EM user with Profile_P1 logs in
Application opens Line_P11
EM user with Profile_P1 logs out
Application opens Line_A1
The message flow in the following figure is described in steps 1 to 5.
Use Case 3
Line_A1 and Line_A2 are not opened
EM user with Profile_P1 logs in
EM user with Profile_P1 logs out
EM user with Profile_P2 logs in
EM user with Profile_P2 logs out
The message flow in the following figure is described in steps 1 to 5.
Use Case 4
EM user with Profile_P1 logs in
Operation request failed on inactive Line_A1
EM user with Profile_P1 logs out
Operation request failed on inactive Line_P11 with … error code …
The message flow in the following figure is described in steps 1 to 4.
Phone A, B are in cluster devices. B matches the translation pattern BXXX which has calling and called party transformation defined to transform A to A1 and B to B1 and External Call Control is also enabled.
Procedure
Application sends a lineMakeCall at A to call B.
Dialed number B matches the translation pattern BXXX which has External Call Control enabled. This takes precedence and CUCM requests CEPM to get routing rule for B. CEPM returns Reject.
|
Party |
TSP Message to App data |
|---|---|
|
A initiates Call to B A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" mod Calling = A / mod Called = "" |
|
A receives CallStateChangeEvent (Disconnect) |
A: LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED, LINEDISCONNECTMODE_REJECT) CallerID = A / CalledID = "" mod Calling = A / mod Called = "" |
Phone A, B are in cluster devices. B matches the translation pattern BXXX which has calling and called party transformation defined to transform A to A1 and B to B1 and External Call Control is also enabled.
Procedure
Application sends a lineMakeCall at A to call B.
Dialed number B matches the translation pattern BXXX which has External Call Control enabled. This takes precedence and CUCM requests CEPM to get routing rule for B.
CEPM returns divertTo = C, with ModifiedCalling = MA and ModifiedCalled = MB
Call will be extended to C (modified calling and modified called in divert to routing directive, overrides the calling and called number transformation configured for translation pattern and the call is diverted to C)
|
Party |
TSP Message to App data |
|---|---|
|
A initiates call to B A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" mod Calling = A / mod Called = "" |
|
A receives CallStateChangeEvent (Proceeding) |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallerID = A / CalledID = B1 mod Calling = A1 / mod Called = B1 |
|
A receives CallStateChangeEvent (RingBack) C receives NewCallEvent |
A: LINE_CALLSTATE (LINECALLSTATE_RINGBACK)/ LINE_CALLINFO CallerID = A / CalledID = B1 / RedirectingID = MB / RedirectionID = C mod Calling = MA / mod Called = B1 / mod Redirecting = MB / mod Redirection = C C: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED dwReason = LINECALLREASON_UNKNOWN extendCallReason = CtiReasonCallIntercept CallerID = A / CalledID = MB / RedirectingID = MB / RedirectionID = C mod Calling = MA / mod Called = MB / mod Redirecting = MB / mod Redirection = C |
|
C answers A and C receives Connected Call state |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B1 / ConnectedID = C / RedirectingID = MB / RedirectionID = C mod Calling = MA / mod Called = B1 / mod Connected = C / mod Redirecting = MB / mod Redirection = C C: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED CallerID = A / CalledID = MB / ConnectedID = A / RedirectingID = MB / RedirectionID = C mod Calling = MA / mod Called = MB / mod Connected = MA / mod Redirecting = MB / mod Redirection = C |
Phone A, B are in cluster devices. B matches the translation pattern BXXX which has calling and called party transformation defined to transform A to A1 and B to B1 and External Call Control is also enabled.
Procedure
Application sends a lineMakeCall at A to call B.
Dialed number B matches the translation pattern BXXX which has External Call Control enabled. This takes precedence and CUCM requests CEPM to get routing rule for B.
CEPM returns continue with ModifiedCalling = MA and ModifiedCalled = MB
Call will be extended to MB (modified calling and modified called in continue routing directive, overrides the calling & called number transformation configured for translation pattern)
|
Party |
TSP Message to App Data |
|---|---|
|
A initiates Call to B A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" mod Calling = A / mod Called = "" |
|
A receives CallStateChangeEvent (Proceeding) |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallerID = A / CalledID = B1 mod Calling = A1 / mod Called = B1 |
|
A receives CallStateChangeEvent (RingBack) MB receives NewCallEvent |
A: LINE_CALLSTATE (LINECALLSTATE_RINGBACK)/ LINE_CALLINFO CallerID = A / CalledID = B1 mod Calling = MA / mod Called = B1 MB: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED CallerID = A / CalledID = MB mod Calling = MA / mod Called = MB |
|
MB answers A and MB receives Connected Call state |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B1 / ConnectedID = MB mod Calling = MA / mod Called = B1 / mod Connected = MB MB: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = MB / ConnectedID = A mod Calling = MA / mod Called = MB / mod Connected = MA |
Phone A, B, C are in cluster devices.
C matches the translation pattern CXXX which has calling and called party transformation defined to transform B to A1 and C to C1 and External Call Control is also enabled.
Procedure
Application sends a lineMakeCall at A to call B. Application sends a lineSetupConference/lineAddToconference to B to consult conference the call to C.
Dialed number C matches the translation pattern CXXX which has External Call Control enabled. This takes precedence and CUCM requests CEPM to get routing rule for B.
CEPM returns continue with ModifiedCalling = MB and ModifiedCalled = MC
Call will be extended to "MC" (modified calling and modified called in continue routing directive, overrides the calling & called number transformation configured for translation pattern)
After conference is complete, the correct number of CONFERENCE calls are see at all the participants.
|
Party |
TSP Message to App Data |
|---|---|
|
A and B receives Connected Call state |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B / ConnectedID = B mod Calling = A / mod Called = B / mod Connected = B B: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B / ConnectedID = A mod Calling = A / mod Called = B / mod Connected = A |
|
B does a lineSetupConference / lineDial to call C. MC receives NewCallEvent |
B: Call-1 LINE_CALLSTATE (LINECALLSTATE_ONHOLDPENDCONF) CallerID = A / CalledID = B / ConnectedID = A mod Calling = A / mod Called = B / mod Connected = A Call-2 LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallerID = B / CalledID = C1 mod Calling = MB / mod Called = C1 MC: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED) CallerID = B / CalledID = MC mod Calling = MB / mod Called = MC |
|
MC answers the call |
B: Call-2 LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = B / CalledID = C1 / ConnectedID = MC mod Calling = MB / mod Called = C1 / mod Connected = MC MC: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = B / CalledID = MC / ConnectedID = B mod Calling = MB / mod Called = MC / mod Connected = MB |
|
B1 does a lineAddToConference |
A: CONFERENCE CallerID = A / CalledID = B / ConnectedID = B mod Calling = A / mod Called = B / mod Connected = B CONNECTED CONFERENCE CallerID = A / CalledID = MC / ConnectedID = MC mod Calling = A / mod Called = MC / mod Connected = MC B: CONFERENCE CallerID = A / CalledID = B / ConnectedID = A mod Calling = A / mod Called = B / mod Connected = A CONNECTED CONFERENCE CallerID = B / CalledID = C1 / ConnectedID = MC mod Calling = B/ mod Called = C1 / mod Connected = MC MC: CONFERENCE CallerID = B / CalledID = MC / ConnectedID = B mod Calling = B / mod Called = MC / mod Connected = B CONNECTED CONFERENCE CallerID = MC / CalledID = A / ConnectedID = A mod Calling = MC / mod Called = A / mod Connected = A |
Phone A, C1, D are in cluster devices. B matches the translation pattern BXXX where External Call Control is enabled. Application sends a lineMakeCall at A to call B.
CEPM determines this calls need to have a chaperone’s supervise. CEPM returns the permit decision with the obligation <divert>, destination HuntPilot C, which is a hunt pilot of chaperones, and a reason string "chaperone".
CUCM redirects the call to the hunt pilot C, and the chaperone member C1 answers the call.
After talking to A briefly and discovered that A intended to talk to D, the chaperone C1 starts to establish a conference to D. C1 presses the conference softkey and dials D.
CUCM queries CEPM for the call, with calling user C1 with DN C1, and called user D with DN D.
CEPM returns the response with permit decision with <continue> call routing directive, since the policy server detects that the caller is the chaperone.
CUCM rings D’s phone and D answers the call.
C1 presses the conference softkey again, and the conference is established.
The chaperone C1 presses the "record" softkey. This triggers the call recording being setup from C1’s IP phone to the recorder.
When the call recording is eablished successfully, the recording warning tone is playing to the C1’s phone. The recording warning tone is enabled by setting service parameter Play Recording Notification Tone To Observed Target to True.
A and D starts to talk under the supervision of the chaperone.
|
Party |
TSP Message to App Data |
|---|---|
|
A initiates Call to B A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" mod Calling = A / mod Called = "" |
|
A receives CallStateChangeEvent (Proceeding) webmail |
A: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallerID = A / CalledID = B mod Calling = A / mod Called = B |
|
A receives CallStateChangeEvent (RingBack) C1 receives NewCallEvent |
A: LINE_CALLSTATE (LINECALLSTATE_RINGBACK)/ LINE_CALLINFO CallerID = A / CalledID = B / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Redirecting = B / mod Redirection = C C1: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED CallerID = A / CalledID = B / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Redirecting = B / mod Redirection = C LINECALLINFO::DEVSPECIFIC would contain IsChaperoneCall = 0x1 |
|
C1 answers A and C1 receives Connected Call state |
A: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B / ConnectedID = C / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Redirecting = B / mod Connected = B / mod Redirection = C C1: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B / ConnectedID = C / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Redirecting = B / mod Connected = B / mod Redirection = C |
|
Application issues a lineRedirect on call at C1 |
Line_Reply is returned with an error code of LINEERR_OPERATION_FAIL_CHAPERONE_DEVICE |
|
C1 does a lineSetupConference / lineDial to call D. D receives NewCallEvent |
C1: Call-1 LINE_CALLSTATE (LINECALLSTATE_ONHOLDPENDCONF) CallerID = A / CalledID = B / ConnectedID = A / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Connected = A / mod Redirecting = B / mod Redirection = C CONNECTED LINECALLINFO::DEVSPECIFIC would contain IsChaperoneCall = 0x1 Call-2 LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallerID = C1 / CalledID = D mod Calling = C1 / mod Called = D D: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_ACCEPTED) CallerID = C1 / CalledID = D mod Calling = C1 / mod Called = D |
|
D answers the call |
C1: Call-2 LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = C1 / CalledID = D / ConnectedID = D mod Calling = C1 / mod Called = D / mod Connected = D D: LINE_CALLSTATE (LINECALLSTATE_CONNECTED) CallerID = C1 / CalledID = D / ConnectedID = C1 mod Calling = C1 / mod Called = D / mod Connected = C1 |
|
C1 does a lineAddToConference |
A: CONFERENCE CallerID = A / CalledID = B / ConnectedID = C / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Redirecting = B / mod Connected = C / mod Redirection = C CONNECTED CONFERENCE CallerID = A / CalledID = D / ConnectedID = D mod Calling = A / mod Called = D / mod Connected = D C1: CONFERENCE CallerID = A / CalledID = B / ConnectedID = A / RedirectingID = B / RedirectionID = C mod Calling = A / mod Called = B / mod Connected = A / mod Redirecting = B / mod Redirection = C CONNECTED LINECALLINFO::DEVSPECIFIC would contain IsChaperoneCall = 0x1 CONFERENCE CallerID = C / CalledID = D / ConnectedID = D mod Calling = C / mod Called = D / mod Connected = D D: CONFERENCE CallerID = C / CalledID = D / ConnectedID = C mod Calling = C / mod Called = D / mod Connected = C CONNECTED CONFERENCE CallerID = D / CalledID = A / ConnectedID = A mod Calling = D / mod Called = A / mod Connected = A |
|
Chaperone C1 starts recording to recording device R |
C1: LINE_DEVSPECIFIC(SLDSMT_RECORDING_STARTED, 0, 0) LINE_DEVSPECIFIC(SLDSMT_LINECALLINFO_ DEVSPECIFICDATA, SLDST_CALL_ATTRIBUTE_INFO, 0) CallAttributeTye = ‘Recording’ C1’s CCMCallId Address = R’s DN, Partition = R’s Partition, DeviceName = R’s DeviceName |
The following table describes the message sequences for the Forced Authorization and Client Matter Code scenario of Manual Call to a Destination that requires an FAC.
Party A is Idle. Party B requires an FAC.
The scenario remains similar if Party B requires a CMC instead of an FAC.
|
Actions |
CTI Message |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A goes off-hook |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_APPNEWCALL hDevice = A dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALTONE dwParam2 = UNAVAIL dwParam3 = 0 |
No change |
|
|
Party A dials Party B |
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = True, CMCRequired = False |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_FACREQUIRED |
No change |
|
|
Party A dials the FAC, and Party B accepts the call |
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
The following table describes the message sequences for the Forced Authorization and Client Matter Code scenario of a manual call to a destination that requires both FAC and CMC.
Party A is Idle. Party B requires an FAC and a CMC.
|
Actions |
CTI Message |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A goes off-hook |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_APPNEWCALL hDevice = A dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALTONE dwParam2 = UNAVAIL dwParam3 = 0 |
No change |
|
|
Party A dials Party B |
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = True, CMCRequired = True |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_FACREQUIRED, CZIPZIP_CMCREQUIRED |
No change |
|
|
Party A dials the FAC |
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = False, CMCRequired = True |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_CMCREQUIRED |
No change |
|
Party A dials the CMC, and Party B accepts the call |
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
The following table describes the message sequences for the Forced Authorization and Client Matter Code scenario of lineMakeCall to a destination that requires an FAC.
Party A is Idle. Party B requires an FAC. Note that the scenario is similar if Party requires a CMC instead of an FAC.
|
Actions |
CTI Message |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A does a lineMakeCall() to Party B |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = ORIGIN dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = REASON, CALLERID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = True, CMCRequired = False |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_FACREQUIRED |
No change |
|
|
Party A does a lineDial() with the FAC in the dial string and Party B accepts the call |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
The following table describes the message sequences for the Forced Authorization and Client Matter Code scenario of lineMakeCall to a destination that requires both FAC and CMC. In this scenario, Party A is Idle and Party B requires both an FAC and a CMC.
|
Actions |
CTI Message |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A does a lineMakeCall() to Party B |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = ORIGIN dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = REASON, CALLERID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = True, CMCRequired = True |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_FACREQUIRED, CZIPZIP_CMCREQUIRED |
No change |
|
|
Party A does a lineDial() with the FAC in the dial string |
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = False, CMCRequired = True |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_CMCREQUIRED |
No change |
|
Party A does a lineDial() with the CMC in the dial string and Party B accepts the call |
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
The following table describes the message sequences for the Forced Authorization and Client Matter Code scenario of timeout waiting for FAC or invalid FAC entered. Here, Party A is Idle and Party B requires an FAC.
The scenario remains similar if Party B required a CMC instead of a FAC.
|
Actions |
CTI Message |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A does a lineMakeCall() to Party B |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = ORIGIN dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = REASON, CALLERID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
CallToneChangedEvent, CH = C1, Tone = ZipZip, Feature = FACCMC, FACRequired = True, CMCRequired = False |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_CALL_TONE_CHANGED dwParam2 = CTONE_ZIPZIP dwParam3 = CZIPZIP_FACREQUIRED |
No change |
|
|
T302 timer times out waiting for digits, or Party A does a lineDial() with an invalid FAC |
CallStateChangedEvent, CH = C1, State = Disconnected, Cause = CtiNoRouteToDDestination, Reason = FACCMC, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DISCONNECTED dwParam2 = DISCONNECT dwParam3 = 0 |
No change |
|
CallStateChangedEvent, CH = C1, State = Idle, Cause = CtiCauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
No change |
dwParam2 get set to DISCONNECTMODE_FACCMC if the extension version on the line is set to at least 0x00050000. Otherwise, dwParam2 get set to DISCONNECTMODE_UNAVAIL.
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| Application sends lineGetDevCaps on a line on the CTI Remote Device |
LINEGETDEVCAPS::DEVSPECIFIC contains Cisco_LineDevCaps_Ext00080000::recordType = configured recording type Cisco_LineDevCaps_Ext000D0000::clusteID = cluster ID of the line |
Setup:
A is external caller.
CTI RD has remote destination routed externally through a gateway that does not support recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A is external caller.
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_Automatic (6) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A is external caller.
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_Automatic (6) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| CTI RD puts the call on hold | TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event |
| CTI RD resumes the call |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_Automatic (6) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A is external caller.
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A puts the call on hold | No events pass by TSP, recording continue |
| A resumes the call | No events pass by TSP, recording continue |
Setup:
A, B are internal callers to the CTI RD
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A redirects the call to B | TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event |
| B answers the call |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A, B are external callers to the CTI RD through a SIP trunk
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A redirects the call to B | |
| B answers the call |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A, B are internal callers to the CTI RD
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A setup transfer to B | |
| B answers the call | |
| A completes the transfer to B |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A, B are external callers to the CTI RD through a SIP trunk
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | TSP Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A setup transfer to B | |
| B answers the call | |
| A completes the transfer to B |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A, B are internal callers to the CTI RD
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | CTI Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| A setup conference to B | |
| B answers the call | |
| A completes the conference to B |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
| B drops from the conference |
TSP sends a LineDevSpecific(SLDSMT_RECORDING_ENDED) event TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forked |
Setup:
A, B are internal callers to the CTI RD
CTI RD has remote destination routed externally through a gateway that supports recording
| Action | CTI Messages/Events |
|---|---|
| Application opens the provider. | |
| A calls the CTI RD, remote destination answers | |
| Application issues a CCiscoLineDevSpecificStartCallRecordingwith m_InvocationType = RecordingInvocationType_UserControlledRecording (2) |
TSP sends a LINE_REPLY TSP sends a LineDevSpecific(SLDSMT_RECORDING_STARTED) event LINEGETCALLINFO::DEVSPECIFIC CallAttributeInfo:: PartyDN = Recorder's DN PartyPartition = Recorder's Partition DeviceName = Recorder's Device Name CallAttributeType = CallAttribute_Recorded_UserInitiatedFromApp (8) RecordingAttributeInfo_ExtD0:: ForkingDeviceType = MediaForkingType_GW (2) ForkingDeviceName = trunk name to gateway GatewayCallProtocolReference = Cisco GUID ForkingClusterName = clusterID where media is forkedforkingClusterID = clusterID where media is forked |
| A setup transfer to B | |
| B answers the call | |
| A completes the transfer to B |
There are no recording resource available so TSP sends a LineDevSpecific(SLDSMT_RECORDING_FAILED) event Application needs to restart the recording |
| B setup transfer to C | |
| C answers the call | |
| B completes the transfer to C | No restart of recording by CTI Remote Device. |
Phones -A, B, C and X
Hunt Pilots: HP1
Member LG1, LG2, LG3
HP2.
Member LG11, LG12, LG13 are CTI port
Pickup Group1 : has LG1, lG2, LG3, X
Pickup Group2: has HP1, X
TSP app opens all lines, otherwise will be stated in use case.
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1 HuntPilot = HP1 |
|
LG1 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG2 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG2 HuntPilot = HP1 At LG2: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
Variance : perform the test with all HuntList algorithm Top-Down algorithm Circular algorithm Longest Idle Time algorithm |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, Called Name = HP1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG1 to LG2 |
Call at LG1 goes IDLE At LG2: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
LG2 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG2 HuntPilot = HP1 At LG2: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG1 to LG2 |
Call at LG1 goes IDLE At LG2: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG2 to LG3 |
Call at LG2 goes IDLE At LG3: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call is aborted since LG3 does not answer the call. |
At A: call will go IDLE LINEDISCONNECTMODE_NOANSWER? At LG3: call will go IDLE LINEDISCONNECTMODE_NOANSWER ? |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG1 to LG2 |
Call at LG1 goes IDLE At LG2: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG2 to LG3 |
Call at LG2 goes IDLE At LG3: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call is FWNA to B, and B answer |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connectedid = B At LG3: call will go IDLE At B: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A Redirecting = HP1 Redirection = B |
|
Action |
Events, requests and responses |
|---|---|
|
Make LG1, LG2, LG3 busy App initiates call from A to HP1 |
At A: Call disconnected after it is initiated. LINEDISCONNECTMODE_BUSY |
|
Action |
Events, requests and responses |
|---|---|
|
Make LG1, LG2, LG3 busy App initiates call from A to HP1 and the call is forwarded to B |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, Called Name = HP1 HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 Redirecting = HP1 Redirection = B |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
|
LG1 redirects call to B |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: Call goes IDLE At B: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 RedirectingID = HP1 RedirectionID = B |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
|
LG1 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 redirects call to B |
At A : LINE_CALLSTATE -RINGBACK Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 RedirectingID = LG1 RedirectionID = B At LG1: Call goes IDLE At B: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 RedirectingID = LG1 RedirectionID = B |
|
Action |
Events, requests and responses |
|---|---|
|
Same as 8.1, but with CTI port |
Similar expectation |
|
Action |
Events, requests and responses |
|---|---|
|
Same as 8.2, but with CTI port |
Similar expectation |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
A redirects the call to HP2 and call offered to LG11 |
At A: Call goes IDLE At LG1: LINE_CALLSTATE -RINGBACK Caller = LG1 HuntPilot = HP1 Called = HP1 HuntPilot = HP1 RedirectionID = HP2 RedirectingID = A At LG11: LINE_CALLSTATE -ACCEPTED Caller = LG1 HuntPilot = HP1 Called = HP2, HuntPilot = HP2 RedirectionID = HP2 RedirectingID = A |
|
LG11 answers the call |
At LG1: LINE_CALLSTATE -CONNECTED Caller = LG1 HuntPilot = HP1 Called = HP1 HuntPilot = HP1 Connected = LG11 HuntPilot = HP2 RedirectingID = A RedirectionID = HP2 At LG11: LINE_CALLSTATE -OFFERING Caller = LG1 HuntPilot = HP1 Called = HP2, HuntPilot = HP2 Connected = LG1 HuntPilot = HP1 RedirectionID = HP2 RedirectingID = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup transfer to B, B answer |
At LG1 Call-1 is put on HOLD Call-2 LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = LG1 |
|
LG1 completes transfer |
At A : LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = B RedirectionID = B RedirectingID = LG1 At LG1: both call goes IDLE At B: LINE_CALLSTATE -CONNECTED Caller = A Called = B Connected = A RedirectionID = B RedirectingID = LG1 |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 |
|
LG1 calls to B, B answer |
At LG1 Call-1 is put on HOLD Call-2 LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B |
|
LG1 performs Direct Transfer |
At A : LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = B RedirectionID = B RedirectingID = LG1 At LG1: both call goes IDLE At B: LINE_CALLSTATE -CONNECTED Caller = A Called = B Connected = A RedirectionID = B RedirectingID = LG1 |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to B, B answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = B Connected = B At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B At B: CONNECTED CONFERENCED Caller = LG1 Called = B Connected = LG1 CONFERECED Caller = B Called = A Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 calls B, B answers the call |
At LG1 Call-1: ONHOLD Caller = A Called = HP1 HuntPilot = HP1 Connected = A Call-2: CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B |
|
LG1 performs Join |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = B Connected = B At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B At B: CONNECTED CONFERENCED Caller = LG1 Called = B Connected = LG1 CONFERECED Caller = B Called = A Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to HG2, where alerting on LG11, LG11 answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 At LG11: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG1 HuntPilot = HG1 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = HP2 ->LG11 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 |
|
At LG11: CONNECTED CONFERECED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG1 HuntPilot = HG1 HP name = -empty CONFERECED Caller = LG11 Called = A Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to HG1, where alerting on LG2, |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A RINGBACK Caller = LG1 Called = HP1 HuntPilot = HP1 At LG2: LINE_CALLSTATE -ACCEPTED Caller = LG1 Called = HP2 HuntPilot = HP2 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = HP1 HuntPilot = HP1 At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = HP1 HuntPilot = HP1 Connected = HP1 HuntPilot = HP1 |
|
At LG2: ACCEPTED CONFERECED Caller = LG1 Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HG1 CONFERECED Caller = LG2 Called = A Connected = A |
|
|
LG2 answers the call |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 Called Name = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG2 ConnectedName = LG2 HuntPilot = HP1 At LG1: CONNECTED CONFERECED Caller = A Called = HP1 Connected = A CONFERENCED Caller = LG1 Called = HP1 HuntPilot = HP1 Connected = LG2 HuntPilot = HP1 Called = A Connected = A |
|
At LG2: CONNECTED CONFERECED Caller = LG1 Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HG1 CONFERECED Caller = LG11 |
LG1’ is sharedline with LG1
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A At LG1’: LINE_CALLSTATE -CONNECTED INACTIVE Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG2 since LG1 has DND enabled.. Then LG2 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG2 HuntPilot = HP1 At LG2: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
B calls A, A answer |
At A: Call-1 LINE_CALLSTATE -CONNECTED Caller = B Called = A Connected = B At G: LINE_CALLSTATE -CONNECTED Caller = B Called = A Connected = A |
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: Call-1 is on HOLD Call-2 LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
Application initiates JOIN calls on A with final call as call-1 |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = B Called = A Connected = B At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B At B: CONNECTED CONFERENCED Caller = B Called = A Connected = A CONFERECED Caller = B Called = LG1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
|
Line X got notification of the call |
Got call pickup notification of call offering at LG1 |
|
Line X does group pick from LG1 |
At A: LINE_CALLSTATE -CONNECTED Caller = X Called = HP1, HuntPilot = HP1 ConnectedID = X At X: LINE_CALLSTATE -PROCEEDING Caller = X Called = PickGroup# LINE_CALLSTATE -CONNECTED Caller = X Called = PickGroup#, ConnectedID = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
|
Line X got notification of the call |
Got call pickup notification of call offering at LG1 |
|
Line X does group pick from LG1 |
Original pickup call goes IDLE |
|
X got server call about the pickup call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1, HuntPilot = HP1 ConnectedID = X At X: new call offered at X from server, and answer LINE_CALLSTATE -CONNECTED Caller = A Called = X ConnectedID = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP2 and the call is offered at LG11 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP2, HuntPilot = HP2 At LG11: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP2, HuntPilot = HP2 |
|
Line X got notification of the call |
Got call pickup notification of call offering at HP2 |
|
Line X does group pick from HP2 |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP2, HuntPilot = HP2 ConnectedID = X At X: LINE_CALLSTATE -CONNECTED Caller = X Called = PickGroup#, ConnectedID = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to HG2, where alerting on LG11, LG11 answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 Called Name = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = LG11 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 |
|
At LG11: CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 CONFERECED Caller = LG11 Called = A Connected = A |
|
|
LG11 drops call |
At A: Conf Parent call goes IDLE CONFERENCED call to LG11 goes IDLE CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: Conf Parent call goes IDLE CONFERENCED call to LG11 goes IDLE CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A At LG11: Calls go IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1, and call is offered at LG1, LG2 and LG3 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 At LG2: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 At LG3: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
Note |
HP Broadcast is not supported when interacting with Call PickUp feature. |
LG1’ is sharedline with LG1
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A At LG1’: LINE_CALLSTATE -CONNECTED INACTIVE Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to B, B answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONNECTED Caller = LG1 Called = B Connected = B At LG1’: LINE_CALLSTATE -CONNECTED INACTIVE Caller = A Called = HP1 HuntPilot = HP1 Connected = A LINE_CALLSTATE -CONNECTED INACTIVE CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = B Called Name = B Connected = B Called Name = B At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B |
|
At LG1’: CONNECTED INACTIVE CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B At B: CONNECTED CONFERENCED Caller = LG1 Called = B Connected = LG1 CONFERECED Caller = B Called = A Connected = A |
|
|
LG1’ cBarges in |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = B Connected = B CONFERENCED Caller = A Called = LG1’ Connected = LG1’ At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = LG1 Called = B Connected = B CONFERENCED Caller = LG1 Called = LG1’ Connected = LG1’ |
|
CONNECTED INACTIVE CONFERECED Caller = LG1’ Called = LG1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = LG1’ Called = B Connected = B CONFERENCED Caller = LG1’ Called = A Connected = A At LG1’: CONNECTED CONFERECED Caller = LG1’ Called = LG1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = LG1’ Called = B Connected = B CONFERENCED Caller = LG1’ Called = A Connected = A CONNECTED INACTIVE |
|
|
CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B CONFERENCED Caller = LG1 Called = LG1’ Connected = LG1’ At B: CONNECTED CONFERENCED Caller = LG1 Called = B Connected = LG1 CONFERECED Caller = B Called = A Connected = A CONFERENCED Caller = B Called = LG1’ Connected = LG1’ |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to HG2, where alerting on LG11, LG11 answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONNECTED Caller = LG1 Called = LG11 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 At LG11: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG1 HuntPilot = HG1 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = HG2 Connected = LG11 HuntPilot = HP2 At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERECED Caller = LG1 Called = HP2 Connected = LG11 HuntPilot = HP2 At LG11: CONNECTED CONFERECED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG2 |
|
CONFERECED Caller = LG11 Called = A Connected = A |
|
|
LG1 setup conference to X, X answers the call |
At LG1: ONHOLDPENDINGCONFERENCE CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERECED Caller = LG1 Called = HP2 Connected = LG11 HuntPilot = HP2 CONNECTED Caller = LG1 Called = X Connected = X At X: CONNECTED Caller = LG1 Called = X Connected = LG1 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = LG11 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 CONFERENCED Caller = A Called = X Connected = X At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERECED Caller = LG1 Called = HP2 Connected = LG11 HuntPilot = HP2 CONFERENCED Caller = LG1 Called = X Connected = X |
|
At LG11: CONNECTED CONFERECED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HG1 CONFERECED Caller = LG11 Called = A Connected = A CONFERENCED Caller = LG11 Called = X Connected = X |
HP1 and HP2 are 2 Huntpilots with configuration "Display Line Group Member DN as Connected Party" set.
HP1: LG1, LG2, LG3(LineGroup/MemberDNs
HP2: LG4, LG5, LG6(LineGroups/MemberDNs
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1 HuntPilot = HP1 |
|
LG1 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG1 ModifiedRedirectingID = ModifiedRedirectionID = At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = A ModifiedRedirectingID = ModifiedRedirectionID = |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is offered to LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
Call moves from LG1 to LG2 |
Call at LG1 goes IDLE At LG2: LINE_CALLSTATE -ACCEPTED Caller = A, Called = HP1, HuntPilot = HP1 |
|
LG2 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG2 HuntPilot = HP1 CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG2 At LG2: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = A |
|
Variance : perform the test with all HuntList algorithm Top-Down algorithm Circular algorithm Longest Idle Time algorithm |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 |
At A: LINE_CALLSTATE -RINGBACK Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 |
|
LG1 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CPN:ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG1 ModifiedRedirectingID = ModifiedRedirectionID = At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CPN :ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG1 ModifiedRedirectingID = ModifiedRedirectionID = |
|
LG1 answers the call |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CPN:ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG1 ModifiedRedirectingID = ModifiedRedirectionID = At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CPN :ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = LG1 ModifiedRedirectingID = ModifiedRedirectionID = |
|
LG1 redirects call to B |
At A : LINE_CALLSTATE -RINGBACK Caller = A Called = HP1 HuntPilot = HP1 Connected = RedirectingID = HP1 RedirectionID = B CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = ModifiedRedirectingID = [LG1] ModifiedRedirectionID = B At LG1: Call goes IDLE At B: LINE_CALLSTATE -ACCEPTED Caller = A Called = HP1, HuntPilot = HP1 RedirectingID = HP1 RedirectionID = B CPN: ModifiedCalling = A ModifiedCalled = [LG1] Modifiedconnected = ModifiedRedirectingID = LG1 ModifiedRedirectionID = B |
|
Action |
Expected events |
|---|---|
|
Same as ,Table 1 but with CTI port |
Similar expectation as of Basic Hunt Call. |
|
Action |
Expected events |
|---|---|
|
Same as ,Table 2 but with CTI port |
Similar expectation as of Hunt List call moved to next member. |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
A redirects the call to HP2 and call offered to LG11 |
At A: Call goes IDLE At LG1: LINE_CALLSTATE -RINGBACK Caller = LG1 HuntPilot = HP1 Called = HP1 HuntPilot = HP1 RedirectionID = HP2 RedirectingID = A CPN: ModifiedCalling = LG1 ModifiedCalled = HP1 Modifiedconnected = ModifiedRedirectingID = A ModifiedRedirectionID = HP2 At LG11: LINE_CALLSTATE -ACCEPTED Caller = LG1 HuntPilot = HP1 Called = HP2, HuntPilot = HP2 RedirectionID = HP2 RedirectingID = A CPN:ModifiedCalling = LG1 ModifiedCalled = HP2 Modifiedconnected = ModifiedRedirectingID = A ModifiedRedirectionID = HP2 |
|
LG11 answers the call |
At LG1: LINE_CALLSTATE -CONNECTED Caller = LG1 HuntPilot = HP1 Called = HP1 HuntPilot = HP1 Connected = LG11 HuntPilot = HP2 RedirectingID = A RedirectionID = HP2 CPN: ModifiedCalling = LG1 ModifiedCalled = HP1 Modifiedconnected = LG11 ModifiedRedirectingID = A ModifiedRedirectionID = LG11 At LG11: LINE_CALLSTATE -CONNECTED Caller = LG1 HuntPilot = HP1 Called = HP2, HuntPilot = HP2 Connected = LG1 HuntPilot = HP1 RedirectionID = HP2 RedirectingID = A CPN: ModifiedCalling = LG1 ModifiedCalled = HP2 Modifiedconnected = LG1 ModifiedRedirectingID = A ModifiedRedirectionID = LG11 |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup transfer to B, B answer |
At LG1 Call-1 is put on HOLD Call-2 LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = LG1 |
|
LG1 completes transfer |
At A : LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = B RedirectionID = B RedirectingID = HP1 CPN: ModifiedCalling = A ModifiedCalled = HP1 Modifiedconnected = B ModifiedRedirectingID = LG1 ModifiedRedirectionID = B At LG1: both call goes IDLE At B: LINE_CALLSTATE -CONNECTED Caller = A Called = B Connected = A RedirectionID = B RedirectingID = HP1 CPN: ModifiedCalling = A ModifiedCalled = B Modifiedconnected = A ModifiedRedirectingID = LG1 ModifiedRedirectionID = B |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to B, B answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONNECTED Caller = LG1 Called = B Connected = B At B: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = B Connected = B |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = B Connected = B At LG1: CONNECTED CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED Caller = LG1 Called = B Connected = B At B: CONNECTED CONFERENCED Caller = LG1 Called = B Connected = LG1 CONFERECED Caller = B Called = A Connected = A |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
LG1 setup conference to HP2, where alerting on LG11, LG11 answers the call |
At LG1 ONHOLDPENDINGCONF CONFERECED Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG11: LINE_CALLSTATE -CONNECTED Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG1 HuntPilot = HP1 |
|
LG1 completes conference |
At A: CONNECTED CONFERENCED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 CONFERENCED Caller = A Called = LG11 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG1: CONNECTED CONFERECED [A-LG1] Caller = A Called = HP1 HuntPilot = HP1 Connected = A CONFERENCED[LG1-LG11] Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG11: CONNECTED CONFERECED [LG11-LG1] Caller = LG1 Called = HP2 HuntPilot = HP2 Connected = LG1 |
|
CONFERECED [LG11-A] Caller = LG11 Called = A Connected = A |
|
Action |
Events, requests and responses |
|---|---|
|
App initiates call from A to HP1 and the call is offered at LG1 , and LG1 answers |
At A: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED Caller = A Called = HP1 HuntPilot = HP1 Connected = A |
|
A setup transfer to HP2, offered at LG11, LG11 anwser |
At A Call-1 is put on HOLD Call-2 LINE_CALLSTATE -CONNECTED Caller = A Called = HP2 HuntPilot = HP2 Connected = LG11 HuntPilot = HP2 At LG11: LINE_CALLSTATE -CONNECTED Caller = A Called = HP2 HuntPilot = HP2 Connected = A |
|
A completes transfer |
At LG1 : LINE_CALLSTATE -CONNECTED Caller = LG1 HuntPilot = HP1 Called = HP1 HuntPilot = HP1 Connected = LG11 HuntPilot = HP2 RedirectionID = LG11 RedirectingID = A At A: both call goes IDLE At LG11: LINE_CALLSTATE -CONNECTED Caller = LG1 HuntPilot = HP1 Called = HP2 HuntPilot = HP2 Connected = LG1 HuntPilot = HP1 RedirectionID = LG11 RedirectingID = A |
Use cases related to HuntGroup Login Status with extension feature are mentioned below:
Device A, B.
Application opens the device and the line and set the HuntGroup log in status from Login(1) to Logout(2)
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A with new ExtVesrion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application does phoneSetStatusMessages
|
Phone_State Success |
|
The request to set the HuntLog Status is sent using CCiscoPhoneDevSpecificSetHuntGroupLoginStatus |
PHONE_REPLY with Success |
|
(CCiscoPhoneDevSpecificSetHuntGroupLoginStatus)...
|
PHONE_STATE received with
|
Application opens the device and the line and set the HuntGroup log in status from Login(1) to Login(1)
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A with new ExtVesrion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application does phoneSetStatusMessages:
|
PHONE_STATE Success |
|
The request to set the HuntLog Status is sent using CCiscoPhoneDevSpecificSetHuntGroupLoginStatus |
PHONE_REPLY with Success |
|
(CCiscoPhoneDevSpecificSetHuntGroupLoginStatus)...
|
No event will be sent to the application. |
Application opens the device and the line and get HuntGroupLogin status of the device using LineGetDevCaps
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A with new ExtVesrion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application queries the capabilities by using LineGetDevCaps with the extension 0x000E0000 and gets back the HuntGroupLogin Status. |
LineGetDevCaps Successful |
Application opens the device and the line and set the HuntGroup Login Status field as any number not falling in the range of(0,1,2)
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A with new ExtVesrion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application does phoneSetStatusMessages
|
PHONE_STATE Success |
|
The request to set the HuntLog Status is sent using CCiscoPhoneDevSpecificSetHuntGroupLoginStatus |
PHONE_REPLY with error |
|
(CCiscoPhoneDevSpecificSetHuntGroupLoginStatus)...
|
LINEERR_INVALPARAM is returned to the application. |
Application updates the HuntGroup Login Status on Unsupported Device.
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A(Cti Route point) with new ExtVersion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application does phoneSetStatusMessages
|
PHONE_STATE Success |
|
The request to set the HuntLog Status is sent using CCiscoPhoneDevSpecificSetHuntGroupLoginStatus |
PHONE_REPLY with error |
|
(CCiscoPhoneDevSpecificSetHuntGroupLoginStatus)...
|
LINEERR_OPERATIONUNAVAIL is returned to the application. |
Application calls to Hunt Pilot where the Hunt Member is logged into HuntGroup
Login.
Phones - A, B, C
Hunt Pilot - HP1
Member - LG1
LG1 has the members - Phone B and C.
B is Logged out of the huntGroup
|
Action |
Expected Events |
|---|---|
|
Application does LineInitialize LineOpen on A with new ExtVesrion 0x000E0000 LineOpen on B with new ExtVesrion 0x000E0000 LineOpen on C with new ExtVesrion 0x000E0000 |
LineInitialize successful |
|
Application does PhoneInitialize and PhoneOpen on B with Extension Version as 0x00030000 |
PhoneInitialize Successful |
|
Application initiates call from A to HP(hunt pilot) and call is offered to LG1 |
At A:
|
|
B does not get the call as it is logged out of the HuntGroup |
At C:
|
|
C starts to ring and accepts the call. |
At C:
At A:
|
This configuration gets used for all the following use cases:
IPPhone A has two lines, line1 (1000) and line2 (5000). Line2 represents an intercom line. Speeddial to 5001 with label ìAssistant_1î gets configured.
IPPhone B has three lines, line1 (1001), line2 (5001), and Line3 (5002). Line2 and Line3 represent intercom lines. Speeddial to 5000 with label ìManager_1î gets configured on line2. Line 3 does not have Speeddial configured for it.
IPPhone C has two lines, line1 (1002) and line2 (5003). 5003 represents an intercom line that is configured with Speeddial to 5002 with label ìAssistant_5002î.
IPPhone D has one line (5004). 5004 represnts an intercom line.
CTIPort X has two lines, line1 (2000) and line2 (5555). Line2 represents an intercom line. Speedial to 5001 gets configured with label ìAssistant_1î.
Intercom lines (5000 to 5003) exists in same partition = Intercom_Group_1 and they remain reachable from each other. 5004 exists in Intercom_Group_2.
Application monitoring all lines on all devices.
Assumption: Application initialized and CTI provided the details on speeddial and lines with intercom line on all the devices. Behavior should act the same for phones that are running SCCP, and those that are running SIP.
|
Action |
Events |
|---|---|
|
LineOpen on 5000 & 5001 Initiate InterCom Call on 5000 |
For 5000 receive LINE_CALLSTATE cbInst = x0 param1 = x03000000 param2 = x1, ACTIVE param3 = x0, Receive StartTransmission event For 5001 receive LINE_CALLSTATE cbInst = x0 param1 = x03000000 param2 = x1, ACTIVE param3 = x0, Receive StartReception event Receive zipzip tone with reason as intercom |
|
Action |
Events |
|---|---|
|
Continuing from the previous use case, 5001 initiates LineTalkBack from application on the InterCom call |
For 5000 receive LINE_CALLSTATE device = x10218 param1 = x100, CONNECTED param2 = x1, ACTIVE param3 = x0, Receive StartReception event For 5001 receive LINE_CALLSTATE device = x101f6 cbInst = x0 param1 = x100, CONNECTED param2 = x1, ACTIVE param3 = x0, Receive StartTransmission event |
|
Action |
Events |
|---|---|
|
Open line 5000 LineChangeSpeeddial request (speeddial to 5003, label = "Assistant_5003") |
The new speed dial and label is successfully set for the intercom line Receive LineSpeeddialChangeEvent from CTI Send LINE_DEVSPECIFIC to indicate that speeddial and label changed |
|
Application issues LIneGetDevCaps to retrieve speeddial/label that is set on the line |
TAPI returns configured speeddial/label that is configured on the line. |
The use cases related to IPv6 are provided below:
|
Steps |
Expected result |
|---|---|
|
Application is able to register CTI Port with IPv4 address. |
|
Steps |
Expected result |
|---|---|
|
Application is not able to register CTI Port. TSP returns error LINEERR_OPERATIONUNAVAIL |
|
Steps |
Expected result |
|---|---|
|
Application is not able to register CTI Port. TSP returns error LINEERR_OPERATIONUNAVAIL |
|
Steps |
Expected result |
|---|---|
|
FireCallState = Offering, Do a GetlineCallInfo. LineCallInfo contains the following in devspecific part, FarEndIPAddress: Blank FarEndIPAddressIpv6: IPv6 address of A Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of B. ReceptionRTPDestinationAddress = IPv6 address of A. Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of A. ReceptionRTPDestinationAddress = IPv6 address of B. |
|
Steps |
Expected result |
|---|---|
|
FireCallState = Offering, Do a GetlineCallInfo. LineCallInfo contains the following in devspecific part, FarEndIPAddress: IPv4 address of A FarEndIPAddressIpv6: IPv6 address of A Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of B. ReceptionRTPDestinationAddress = IPv6 address of A. Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of A. ReceptionRTPDestinationAddress = IPv6 address of B. |
|
Steps |
Expected result |
|---|---|
|
FireCallState = Offering, Do a GetlineCallInfo. LineCallInfo contains the following in devspecific part, FarEndIPAddress: IPv4 address of A FarEndIPAddressIpv6: Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv4 address of MTP Resource. ReceptionRTPDestinationAddress = IPv4 address of A. Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of MTP Resource. ReceptionRTPDestinationAddress = IPv6 address of B. |
|
Steps |
Expected result |
|---|---|
|
FireCallState = Offering, Do a GetlineCallInfo. LineCallInfo contains the following in devspecific part, FarEndIPAddress: FarEndIPAddressIpv6: IPv6 address of A Do a GetLinecallInfo, LineCallInfo will contain the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of MTP Resource. ReceptionRTPDestinationAddress = IPv6 address of A. Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv4 address of MTP Resource. ReceptionRTPDestinationAddress = IPv4 address of B. |
|
Steps |
Expected result |
|---|---|
|
Existing Call, Do a GetlineCallInfo. LineCallInfo contains the following in devspecific part, FarEndIPAddress: FarEndIPAddressIpv6: IPv6 address of A Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of MTP Resource. ReceptionRTPDestinationAddress = IPv6 address of A. Do a GetLinecallInfo, LineCallInfo contains the following in devspecific part, TransmissionRTPDestinationAddress = IPv6 address of Phone A. ReceptionRTPDestinationAddress = IPv6 address of B. |
|
Steps |
Expected result |
|---|---|
|
User changes the device configuration on common device configuration from IPv4_v6 to IPv4 only |
Application receives LineDevSpecific for the opened CTI Ports/RP in the device config indicating that Addressing mode has changed. All lines registered as IPv6 get a LINE_CLOSE Event. Application can then re-register these lines later. |
|
Steps |
Expected result |
|---|---|
|
User changes the device configuration on common device configuration from IPv4 only to IPv6 only |
Application receives LineDevSpecific for the opened CTI Ports/RP in the device config indicating that Addressing mode has changed. All lines registered as IPv4 get a LINE_CLOSE Event. Application can then re-register these lines later. |
Line A on device A
Line B1 and B2 on device B
Line C on device C
Line D on device D
Line B1’ on device B1’, B1’ is a shared line with B1
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is HOLD |
For A |
|
C ‡ B2 is connected |
LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 |
|
For B1: LINE_CALLSTATE param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
For B2: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2 , Connected = C |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
|
For B1’: LINE_CALLSTATE param1 = x100, CONNECTED, INACTIVE Caller = A, Called = B1, Connected = A |
|
|
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call |
For A |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
For B1 |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
For B2 |
|
|
Call will go IDLE |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = C, Called = B2, Connected = B1 (or A) |
|
|
CONFERENCED Caller = C Called = A, Connected = A (or B1) |
|
|
For B1’ |
|
|
CONNECTED INACTIVE |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is hold, |
|
|
C ‡ B2 is hold |
|
|
D ‡ B2 is connected |
For A: |
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 |
|
|
For B1: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
For B2: |
|
|
LINE_CALLSTATE for call-1 |
|
|
param1 = x100, HOLD Caller = C, Called = B2 , Connected = C |
|
|
LINE_CALLSTATE for call-2 |
|
|
param1 = x100, CONNECTED Caller = D, Called = B2 , Connected = D |
|
|
For C: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
|
For D: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = D, Called = B2, Connected = B2 |
|
|
For B1’: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call |
For A |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
CONFERENCED Caller = A Called = D, Connected = D |
|
|
For B1 |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
CONFERENCED Caller = B1 Called = D, Connected = D |
|
|
For B2 |
|
|
Call-1 and call-2 will go IDLE |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = B1, Called = C, Connected = B1 |
|
|
CONFERENCED Caller = C Called = A, Connected = A |
|
|
CONFERENCED Caller = C Called = D, Connected = D |
|
|
For D |
|
|
CONNECTED |
|
|
CONFERENCED Caller = B1, Called = C, Connected = B1 |
|
|
CONFERENCED Caller = D Called = A, Connected = A |
|
|
CONFERENCED Caller = D Called = C, Connected = C |
|
|
For B1’ |
|
|
CONNECTED INACTIVE |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
CONFERENCED Caller = B1 Called = D, Connected = D |
|
Action |
Expected events |
|---|---|
|
A,B1,C in conference where B1 is controller |
For A: |
|
D‡ B2 Connected |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
For B1: |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
For B2: |
|
|
LINE_CALLSTATE for call-1 |
|
|
param1 = x100, CONNECTED Caller = D, Called = B2 , Connected = D |
|
|
For C: |
|
|
CONNECTED |
|
|
CONFERENCED Caller = C, Called = A, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
For D: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = D, Called = B2, Connected = B2 |
|
|
For B1’: |
|
|
LINE_CALLSTATE |
|
|
CONNECTED INACTIVE |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call |
For A |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
CONFERENCED Caller = A Called = D, Connected = D |
|
|
For B1 |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
CONFERENCED Caller = B1 Called = D, Connected = D |
|
|
For B2 |
|
|
Call will go IDLE |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = B1, Called = C, Connected = B1 |
|
|
CONFERENCED Caller = C Called = A, Connected = A |
|
|
CONFERENCED Caller = C Called = D, Connected = D |
|
|
For D |
|
|
CONNECTED |
|
|
CONFERENCED Caller = B1, Called = C, Connected = B1 |
|
|
CONFERENCED Caller = D Called = A, Connected = A |
|
|
CONFERENCED Caller = D Called = C, Connected = C |
|
|
For B1’ |
|
|
CONNECTED INACTIVE |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
|
CONFERENCED Caller = B1 Called = D, Connected = D |
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is HOLD, |
|
|
C ‡ B2 is connected |
For A: |
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 |
|
|
For B2: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2 , Connected = C |
|
|
For C: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
|
User issues join request from phone with the call on B1 as survival call |
For A |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
For B2 |
|
|
Call will go IDLE |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = C, Called = B2, Connected = B1 (or A) |
|
|
CONFERENCED Caller = C Called = A, Connected = A (or B1) |
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is HOLD, |
|
|
C ‡ B2 is connected |
For A: |
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 |
|
|
For B1: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
For B2: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2 , Connected = C |
|
|
For C: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
|
For B1’: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call |
For A |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
For B1 |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C ?? |
|
|
For B2 |
|
|
Call will go IDLE |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = C, Called = B2, Connected = B1 (or A) |
|
|
CONFERENCED Caller = C Called = A, Connected = A (or B1) |
|
|
For B1’ |
|
|
CONNECTED INACTIVE |
|
|
CONFERENCED Caller = A, Called = B1, Connected = A |
|
|
CONFERENCED Caller = B1 Called = C, Connected = C |
|
Action |
Expected events |
|---|---|
|
A ‡ B1 is HOLD, |
For A: |
|
B1 issues setup conference |
|
|
C ‡ B2 is connected |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = A, Called = B1 Connected B1 |
|
|
For B1: |
|
|
Primary call |
|
|
LINE_CALLSTATE |
|
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B1 |
|
|
Consult call |
|
|
DIALTONE |
|
|
For B2: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2 , Connected = C |
|
|
For C: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, CONNECTED Caller = C, Called = B2, Connected = B2 |
|
|
For B1’: |
|
|
LINE_CALLSTATE |
|
|
param1 = x100, HOLD Caller = A, Called = B1, Connected = A |
|
|
Application issues lineDevSpecific(SLDST_JOIN) with the call on B2 as survival call |
For A: |
|
CONNECTED |
|
|
CONFERENCED Caller = A, Called = B1, Connected = B2 |
|
|
CONFERENCED Caller = A Called = C, Connected = C |
|
|
For B1 |
|
|
Both calls will go IDLE |
|
|
For B2 |
|
|
CONNECTED |
|
|
CONFERENCED Caller = B1, Called = A, Connected = A |
|
|
CONFERENCED Caller = C Called = B1, Connected = C |
|
|
For C |
|
|
CONNECTED |
|
|
CONFERENCED Caller = C, Called = B2, Connected = B2 (or A) |
|
|
CONFERENCED Caller = C Called = A, Connected = A (or B2) |
|
|
For B1’ |
|
|
Calls go IDLE |
|
Action |
Expected events |
|---|---|
|
A, B1, C are in a conference created by A |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
Connected |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
For A: |
|
|
B2 calls D, D answers |
|
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
OnHold |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
For B2: |
|
|
Connected -Caller = B2, Called = D, Connected = D |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
Connected -Caller = B2, Called = D, Connected = B2 |
|
|
B1 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2. |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
Conference – Caller = A, Called = D, Connected = D |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
Connected |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
Conference – Caller = B1, Called = D, Connected = D |
|
|
For B2: |
|
|
Call will go IDLE |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
Conference – Caller = C, Called = D, Connected = D |
|
|
For D: |
|
|
Conference – Caller = B1, Called = D, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = D, Called = A, Connected = A |
|
|
Conference – Caller = D, Called = C, Connected = C |
|
Action |
Expected events |
|---|---|
|
A,B1,C are in a conference created by A |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
Connected |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
B2 calls D, D answers |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
OnHold |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
For B2: |
|
|
Connected -Caller = B2, Called = D, Connected = D |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
For D: |
|
|
Connected -Caller = B2, Called = D, Connected = B2 |
|
|
B2 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2. |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B2 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
Conference – Caller = A, Called = D, Connected = D |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
Connected |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
Conference – Caller = B1, Called = D, Connected = D |
|
|
For B2: |
|
|
Call will go IDLE |
|
|
For C: |
|
|
Conference – Caller = B2, Called = C, Connected = B2 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
Conference – Caller = C, Called = D, Connected = D |
|
|
For D: |
|
|
Conference – Caller = B2, Called = D, Connected = B2 |
|
|
Connected |
|
|
Conference – Caller = D, Called = A, Connected = A |
|
|
Conference – Caller = D, Called = C, Connected = C |
|
Action |
Expected events |
|---|---|
|
A,B1,C are in conference1 |
For A (GCID-1): |
|
D, B2, E are in conference2 |
|
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
For B1 (GCID-1): |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
OnHold |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
For C (GCID-1): |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
For D (GCID-2): |
|
|
Conference – Caller = D, Called = B2, Connected = B2 |
|
|
Connected |
|
|
Conference – Caller = D, Called = E, Connected = E |
|
|
For B2 (GCID-2): |
|
|
Conference – Caller = D, Called = B2, Connected = D |
|
|
Connected |
|
|
Conference – Caller = B2, Called = E, Connected = E |
|
|
For E (GCID-2): |
|
|
Conference – Caller = B2, Called = E, Connected = B2 |
|
|
Connected |
|
|
Conference – Caller = E, Called = D, Connected = D |
|
|
B1 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2. |
For A: |
|
Conference – Caller = A, Called = B1, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = A, Called = C, Connected = C |
|
|
Conference – Caller = A, Called = CFB-2, Connected = CFB-2 |
|
|
For B1: |
|
|
Conference – Caller = A, Called = B1, Connected = A |
|
|
Connected |
|
|
Conference – Caller = B1, Called = C, Connected = C |
|
|
Conference – Caller = B1, Called = CFB-2, Connected = CFB-2 |
|
|
For B2: |
|
|
Call will go IDLE |
|
|
For C: |
|
|
Conference – Caller = B1, Called = C, Connected = B1 |
|
|
Connected |
|
|
Conference – Caller = C, Called = A, Connected = A |
|
|
Conference – Caller = C, Called = CFB-2, Connected = CFB-2 |
|
|
For D: |
|
|
Connected |
|
|
Conference – Caller = D, Called = E, Connected = E |
|
|
conference – Caller = D, Called = CFB-1, Connected = CFB-1 |
|
|
For E: |
|
|
Connected |
|
|
Conference – Caller = E, Called = D, Connected = D |
|
|
Conference – Caller = E, Called = CFB-1, Connected = CFB-1 |
Use cases related to Logical Partitioning feature are mentioned below:
|
Basic Call scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
Basic Call failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (VOIP) on one Geolocation A calls B: LineMakeCall on A Dails B (DN) Variant 1: B Geo-Location was not Configured;B(PSTN);Policy Config : Interior to Interior Variant 2: B (PSTN) on another GeoLocation |
|
Expected Results |
Variant 1: Call will be successful; Reason: LP_IGNORE. Variant 2: A goes to Proceeding State and then On A there will be a DISCONNECTED call state will be sent to application with cause as LINEDISCONNECTMODE_UNKNOWN. |
|
Redirect scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
Redirect Call failure due to Logical partitioning Feature Policy. |
|
Test Setup |
Two Clusters (Cluster1 and Cluster2) configured with logical partition policy that will restrict the VOIP calls from Cluster1 to PSTN calls on Cluster2. (vice versa PSTN to VIOP) A on Cluster1 (VOIP) B on Cluster2 (VOIP) C on Cluster2 (PSTN) A calls B B redirects the call to C |
|
Expected Results |
Operation fails with error code LINEERR_OPERATION_FAIL_PARTITIONING_POLICY. Error code is processed on Cluster2 |
|
Variants |
For Forward Operation same behaviour will be observed. |
|
Transfer Call scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
Transfer Call failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (VOIP) in one GeoLocation (GeoLoc 1) B (VOIP) in another GeoLocation(GeoLoc 2) C (PSTN)in same GeoLocation as B (GeoLoc 2) A calls B SetUpTransfer on B. On Consult Call at B; Dials C. Complete Transfer on B. |
|
Expected Results |
Operation fails with error code "LINEERR_OPERATIONUNAVAIL". |
|
Variants |
For Operation Adhoc Conference same behaviour will be observed. |
|
Join scenario; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
Join failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (VOIP) in one GeoLocation (GeoLoc 1) B (VOIP) in another GeoLocation(GeoLoc 2) C (VOIP)in same GeoLocation as B (GeoLoc 2) D (PSTN) in same GeoLocation as B (GeoLoc 2) B has Three Calls 1. B -> A 2. B -> C 3. B -> D Variant 1: Join on B with B -> A as Primary Call. Variant 2: Join on B with B -> D as Primary Call. Variant 3: Join on B with B -> C as Primary Call. |
|
Expected Results |
Variant 1: A, B and C will be in conference. Variant 2: B, C and D will be in conference. Variant 3:Either A or D will be in conference with B and C. |
|
CallPickUp scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
CallPickUp Failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (PSTN) on one Geolocation -GeoLoc1 B (VOIP) on one Geolocation -GeoLoc1 C (VOIP) on one Geolocation -GeoLoc2 A Dails B B Parks the call C does LineUnPark |
|
Expected Results |
Call will be successful on A and A' call will not be present |
|
Variants |
Shared line features like barge, cbarge, hold & remote resume should be disabled for calls. |
|
CallPickUp scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
CallPickUp Failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (PSTN) on one Geolocation -GeoLoc1 B (VOIP) on one Geolocation -GeoLoc1 C (VOIP) on one Geolocation -GeoLoc2 A Dails B B Parks the call C does LineUnPark |
|
Expected Results |
CallUpark Will fail with error code "LINEERR_OPERATIONUNAVAIL". |
|
Basic Call scenario ; Logical partitioning Enabled = true |
|
|---|---|
|
Description |
Basic Call failure due to Logical partitioning Feature Policy. |
|
Test Setup |
A (VOIP) on one Geolocation A calls B: LineMakeCall on A Dails B (DN) Variant 1: B Geo-Location was not Configured;B(PSTN);Policy Config: Interior to Interior Variant 2: B (PSTN) on another GeoLocation |
|
Expected Results |
Variant 1: Call will be successful; Reason: LP_IGNORE. Variant 2: A goes to Proceeding State and then On A there will be a DISCONNECTED call state will be sent to application with cause as LINEDISCONNECTMODE_UNKNOWN. |
The following table describes the message sequences for Manual Outbound Call when party A is idle.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
1. Party A goes off-hook |
NewCallEven CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_APPNEWCALL hDevice = A dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALTONE dwParam2 = UNAVAIL dwParam3 = 0 |
No change |
|
|
2. Party A dials Party B |
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
3. Party B accepts call |
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
4. Party B answers call |
CallStateChangedEvent, CH = C1, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = ACTIVE dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = B dwRedirectionID = NP dwRedirectionID = NP |
|
CallStartReceptionEvent, DH = A, CH = C1 |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallBackInstance = 0 dwParam1 = StartReception dwParam2 = IP Address dwParam3 = Port |
No change |
|
|
CallStartTransmissionEvent, DH = A, CH = C1 |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallBackInstance = 0 dwParam1 = StartTransmission dwParam2 = IP Address dwParam3 = Port |
No change |
Note |
LINE_DEVSPECIFIC events are sent only if the application has requested them by using lineDevSpecific(). |
A (agent) and B (customer) get connected. BIB on A gets set to on.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party C |
|||
|
C(supervisor) issues start monitoring req with A’s permanentLineID as input |
NewCallEvent, CH = C3, GCH = G2, Calling = C, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = ORIGIN dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = REASON, CALLERID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = C dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectingID = NP |
|
A’s BIB automatically answers |
Party C |
||
|
CallStateChangedEvent, CH = C3, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = C, Called = A, OrigCalled = A, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = ACTIVE dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = C dwCalledID = A dwConnectedID = A dwRedirectionID = NP dwRedirectingID = NP |
|
|
Party A |
|||
|
MonitoringStartedEvent, CH = C1 |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_MONITOR_STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
Party C |
|||
|
LineCallAttributeInfoEvent, CH = C3, Type = 2 (MonitorCall_Target), CI = C1, Address = A’s DN, Partition = A’s Partition, DeviceName = A’s Name |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_ATTRIBUTE_ INFO dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = C dwCalledID = A dwConnectedID = A dwRedirectionID = NP dwRedirectingID = NP DevSpecifc Data: Type: CallAttribute_SilentMonitorCall_ Target, CI = C1, DN = A’s DN, Partition = A’s Partition, DeviceName = A’s Name |
|
|
Party A |
|||
|
LineCallAttributeInfoEvent, CH = C1, Type = 1 (MonitorCall), CI = C3 Address = C’s DN, Partition = C’s Partition, DeviceName = C’s Name |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_ATTRIBUTE_ INFO dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP DevSpecifc Data: Type: CallAttribute_SilentMonitorCall, CI = C3 DN = C’s DN, Partition = C’s Partition, DeviceName = C’s Name |
|
|
C drops the call |
Party C |
||
|
CallStateChangedEvent, CH = C3, State = Idle, Cause = CauseNoError, Reason = Direct, Calling = C, Called = A, OrigCalled = A, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
||
|
Party A |
|||
|
MonitoringEndedEvent, CH = C1 |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_MONITOR_ENDED dwParam2 = DisconnectMode_Normal dwParam3 = 0 |
||
Recording type on A (agent phone) is configured as Automatic. D is configured as a Recorder Device.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A recieves a call from B, and A answers the call Recording session gets established between the agent phone and the recorder |
Party A |
||
|
CallStateChangedEvent, CH = C1, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = B, Called = A, OrigCalled = A, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = ACTIVE dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
RecordingStartedEvent, CH = C1 |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_RECORDING_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
LineCallAttributeInfoEvent CH = C1, Type = 3 (Automatic Recording), Address = D’s DN, Partition = D’s Partition, DeviceName = D’s Name |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_ATTRIBUTE_ INFO dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP DevSpecifc Data: Type: App Controlled Recording, DN = D’s DN, Partition = D’s Partition, DeviceName = D’s Name |
|
A (C1) and B (C2) connect. Recording Type on A gets configured as ‘Application Based’. D gets configured as a Recorder Device.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A issues start recording request Recording session gets established between the agent phone and the recorder |
Party A |
||
|
RecordingStartedEvent, CH = C1 |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_RECORDING_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP |
|
|
LineCallAttributeInfoEvent CH = C1, Type = 4 (App Controlled Recording), Address = D’s DN, Partition = D’s Partition, DeviceName = D’s Name |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_ATTRIBUTE_ INFO dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP DevSpecifc Data: Type: App Controlled Recording, DN = D’s DN, Partition = D’s Partition, DeviceName = D’s Name |
|
|
A issues stop monitoring request |
RecordingEndedEvent, CH = C1 |
LINE_CALLDEVSPECIFIC hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = SLDSMT_RECORDING_ ENDED dwParam2 = DisconnectMode_Normal dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = A dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP |
Use cases related to Park Monitoring feature are mentioned below:
Setup:
The Park Monitoring message flag is disabled by default.
Cisco Unified IP phones (future version) running SIP: A(3000), B(3001)
All lines are monitered by TSP
|
Action |
Expected events |
|---|---|
|
Application will not be notified about the New Parked call through LINE_NEWCALL event as the park Monitoring flag is disabled. |
Setup:
Cisco Unified IP phones (future version) running SIP: A(3000), B(3001),C(3002)
All lines are monitered by TSP
|
Action |
Expected events |
|---|---|
|
Scenario 1:
|
Park Status Event on B: At Step 3: Application will be notified about the New Parked call through LINE_NEWCALL event At Step 3: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. Application does a LineGetCallInfo. |
|
LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName : TransactionIDID = Sub1. dwBearerMode: ParkStatus = 2 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
Scenario 2:
|
Park Status Event on B: At Step 3: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. Application does a LineGetCallInfo. LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName : TransactionIDID = Sub1. dwBearerMode: ParkStatus = 3 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
Scenario 3:
|
Park Status Event on B: At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 5: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. At Step 6: Application will receive the LINE_CALLSTATE event with the Park Status = Forwarded Application will receive the LINE_CALLSTATE event with callstate IDLE. The reason code CtiReasonforwardedNoRetrieve will be updated in the LINECALLINFO::dwDevSpecificData.ExtendedCallInfo. dwExtendedCallReason = CtiReasonforwardedNoRetrieve. |
|
Application does a LineGetCallInfo. LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName : TransactionIDID = Sub1. dwBearerMode: ParkStatus = 6 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
|
Scenario 4: 1. The Park Monitoring message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B(3001). 2. A(3000) calls B(3001) 3. B(3001) receives the call and parks the call 4. A(3000) hangs up the call. |
Park Status Event on B: At Step 3: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Abandoned. Application will receive the LINE_CALLSTATE event with callstate IDLE. Application does a LineGetCallInfo. |
|
LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName TransactionIDID = Sub1. dwBearerMode: ParkStatus = 4 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
|
Scenario 5:
|
Park Status Event on B: At Step 3: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. At Step 5: Application will receive the LINE_CALLSTATE event with the Park Status = Retrieved. Application will receive the LINE_CALLSTATE event with callstate IDLE. |
|
Application does a LineGetCallInfo. hline: LH = 1 dwCallID: CallID dwReason: LINECALLREASON_PARKED dwRedirectingIDName: TransactionIDID = Sub1. dwBearerMode: ParkStatus = 5 dwCallerID: ParkDN = 5555 dwCallerName: ParkDNPartition = P1 dwcalled: ParkedParty = 3000 dwCalledIDName: ParkedPartyPartition = P1. |
|
|
Scenario 6:
|
Park Status Event on B At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 5: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. At Step 6: Application will receive the LINE_CALLSTATE event with the Park Status = Forwarded. Application will receive the LINE_CALLSTATE event with callstate IDLE. Application does a LineGetCallInfo. |
|
LineCallInfo will contain the following: hline: LH = 1 dwCallID: CallID dwReason: LINECALLREASON_PARKED dwRedirectingIDName: TransactionIDID = Sub1. dwBearerMode: ParkStatus = 6 dwCallerID: ParkDN = 5555 dwCallerName: ParkDNPartition = P1 dwcalled: ParkedParty = 3000 dwCalledIDName: ParkedPartyPartition = P1. |
|
|
Scenario 7:
|
Park Status Event on B At Step 5: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 6: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. At Step 7: Application will receive the LINE_CALLSTATE event with the Park Status = Forwarded. Application will receive the LINE_CALLSTATE event with callstate IDLE. |
|
Application does a LineGetCallInfo. LineCallInfo will contain the following: hline: LH = 1 dwCallID: CallID dwReason: LINECALLREASON_PARKED dwRedirectingIDName: TransactionIDID = Sub1. dwBearerMode: ParkStatus = 6 dwCallerID: ParkDN = 5555 dwCallerName: ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
Setup:
Cisco Unified IP phones (future version) running SIP: A(3000), B(3001).
B is not monitered by TSP.
|
Action |
Expected events |
|---|---|
|
Scenario 1:
|
Park Status Event on B: At Step 4: Application will be notified about the Parked call through LINE_NEWCALL event.when ever cisco TSP recives the LINE_PARK_STATUS event for already parked call. Application does a LineGetCallInfo. LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName TransactionIDID = Sub1. dwBearerMode: ParkStatus = 2 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
Setup:
A(3000) ,D(3003) are Cisco Unified IP phones (future version) running SIP
B(3001) and B'(3001) are shared lines for Cisco Unified IP phones (future version) running SIP
C(3002) and C'(3002) are shared lines where C is a Cisco Unified IP phone (future version) running SIP and C' is a Cisco Unified IP Phone 7900 Series running SIP .
For the shared lines the events will be delivered to the phone which parks the call .Events will not be delivered to the other phone though the line is shared.
|
Action |
Expected events |
|---|---|
|
Scenario 1:
|
Park Status Event on B: At Step 3: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Reminder. |
|
At Step 5: Application will receive the LINE_CALLSTATE event with the Park Status = Retrieved Application will receive the LINE_CALLSTATE event with callstate IDLE. |
|
|
Application does a LineGetCallInfo. hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName :TransactionIDID = Sub1. dwBearerMode: ParkStatus = 5 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
|
Scenario 2:
|
Park Status Event will be sent only to B not B'. At Step 4: Application will receive the LINE_CALLSTATE event with the Park Status = Parked. At Step 5: Application receives the LINE_CALLSTATE event with the Park Status = Reminder. At Step 6: Application receives the LINE_CALLSTATE event with the Park Status = Forwarded. |
|
Application receive the LINE_CALLSTATE event with callstate IDLE. Application does a LineGetCallInfo. LineCallInfo contains the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName : TransactionIDID = Sub1. dwBearerMode: ParkStatus = 6 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
|
|
Scenario 3:
|
Park Status Event on C'. At Step 3: Application is notified about the New Parked call through LINE_NEWCALL event as the call is parked by the Normal TNP phone. |
Setup:
The Park Monitoring message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for line B(3001).
A(3000), D(3003) is a Cisco Unified IP phones (future version)
Application invokes the Line_open () API on provider to monitor ParkDN
.|
Action |
Expected events |
|---|---|
|
Scenario 1:
|
Park Status Event on B: At Step 3: Application receives the LINE_NEW_CALL event for PARKDN. At Step 3: Application receives the LINE_PARK_STATUS event with the Park Status = Parked. At Step 4: Application will receive the LINE_CALL_STATE event with the Park Status = Reminder. Application does a LineGetCallInfo. LineCallInfo will contain the following: hline : LH = 1 dwCallID : CallID dwReason :LINECALLREASON_PARKED dwRedirectingIDName :TransactionIDID = Sub1. dwBearerMode: ParkStatus = 3 dwCallerID : ParkDN = 5555 dwCallerName : ParkDNPartition = P1 dwcalled : ParkedParty = 3000 dwCalledIDName : ParkedPartyPartition = P1. |
The following pre-conditions apply to all persistent call use cases, unless specified:
The provider is in IN_SERVICE state.
All addresses and terminals are already in service.
Device A (CTI Remote Device - Name: "CTIRDtapi", Line A1 (dn: 881000))
Remote destination 1 (Name: "rd", Number: "78000")
Device B (IP Phone - Name: "SEP001319ACCA26", Line B1 (dn: 1000))
Device C (IP Phone - Name: "SEP00156247EE60", Line C1 (dn: 2000))
User1 has in its control list: Devices A, B and C. All devices and lines are observed.
|
Action |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoAddress. createPersistentCall ("SEP00156247EE60", "5000", "remote") on device C. |
Caught exception com.cisco.jtapi.PlatformException: Internal callprocessing error :Device does not support the command |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. COMMAND_NOT_IMPLEMENTED_ ON_DEVICE. |
|
Action |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "5000", "remote") on device A. |
Caught exception com.cisco.jtapi.PlatformException: The active remote destination is not set. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_REMOTE_DEVICE_REQUEST_ FAILED_ ACTIVE_RD_NOT_SET. |
|
Action |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination ("78000", true) on device A. |
CiscoProvTerminalRemote DestinationChangedEv |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = true. |
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "5000", "remote") on device A. |
GC1: CallActiveEv GC1: ConnCreatedEv 8881000 GC1: ConnInProgressEv 8881000 GC1: CallCtlConnOfferedEv 8881000 GC1: ConnCreatedEv 5000 GC1: ConnConnectedEv 5000 GC1: CallCtlConnEstablishedEv 5000 GC1: ConnAlertingEv 8881000 GC1: CallCtlConnAlertingEv 8881000 GC1: TermConnCreatedEv CTIRDjtapi GC1: TermConnRingingEv CTIRDjtapi GC1: CallCtlTermConnRingingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Call answered at remote destination, dn = 78000 |
GC1: ConnConnectedEv 8881000 GC1: CallCtlConnEstablishedEv 8881000 GC1: TermConnActiveEv CTIRDjtapi GC1: CallCtlTermConnTalkingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
User1 invokes CiscoAddress. getPersistentConnection ("CTIRDjtapi") and verify that the connection for the persistent call is returned and uses that to get the Call object and confirm it is for the persistent call. |
((CiscoAddress. getPersistentConnection("CTIRDjtapi")). getCall()).isPersistentCall() = true. |
|
|
User1 invokes Provider.getCalls() |
Provider.getCalls() = null |
|
|
User1 invokes Address.getConnections() on line A. |
Address.getConnections() on line A = null |
|
|
User1 invokes Terminal.getTerminal Connections() on device A. |
Terminal.getTerminalConnections() on device A = null |
|
|
Disconnect/drop the persistent call. User1 invokes either Call.drop() or Connection.disconnect() |
GC1: ConnDisconnectedEv 5000 GC1: CallCtlConnDisconnectedEv 5000 GC1: TermConnDroppedEv CTIRDjtapi GC1: CallCtlTermConnDroppedEv CTIRDjtapi GC1: ConnDisconnectedEv 8881000 GC1: CallCtlConnDisconnectedEv 8881000 GC1: CallInvalidEv |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "6000", "remote2") on device A. |
Caught exception com.cisco.jtapi.PlatformException: Persistent Call exists. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_PERSISTENT_CALL_EXISTS. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination("78000", true) on device A. |
CiscoProvTerminalRemote DestinationChangedEv |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = true. |
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "5000", "remote") on device A. |
GC1: CallActiveEv GC1: ConnCreatedEv 8881000 GC1: ConnInProgressEv 8881000 GC1: CallCtlConnOfferedEv 8881000 GC1: ConnCreatedEv 5000 GC1: ConnConnectedEv 5000 GC1: CallCtlConnEstablishedEv 5000 GC1: ConnAlertingEv 8881000 GC1: CallCtlConnAlertingEv 8881000 GC1: TermConnCreatedEv CTIRDjtapi GC1: TermConnRingingEv CTIRDjtapi GC1: CallCtlTermConnRingingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Call answered at remote destination, dn = 78000 |
GC1: ConnConnectedEv 8881000 GC1: CallCtlConnEstablishedEv 8881000 GC1: TermConnActiveEv CTIRDjtapi GC1: CallCtlTermConnTalkingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Remote destination with dn = 78000 hangs up. |
GC1: ConnDisconnectedEv 5000 GC1: CallCtlConnDisconnectedEv 5000 GC1: TermConnDroppedEv CTIRDjtapi GC1: CallCtlTermConnDroppedEv CTIRDjtapi GC1: ConnDisconnectedEv 8881000 GC1: CallCtlConnDisconnectedEv 8881000 GC1: CallInvalidEv |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination("78000", true) on device A |
CiscoProvTerminal RemoteDestinationChangedEv |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = true. |
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "5000", "remote") on device A. |
GC1: CallActiveEv GC1: ConnCreatedEv 8881000 GC1: ConnInProgressEv 8881000 GC1: CallCtlConnOfferedEv 8881000 GC1: ConnCreatedEv 5000 GC1: ConnConnectedEv 5000 GC1: CallCtlConnEstablishedEv 5000 GC1: ConnAlertingEv 8881000 GC1: CallCtlConnAlertingEv 8881000 GC1: TermConnCreatedEv CTIRDjtapi GC1: TermConnRingingEv CTIRDjtapi GC1: CallCtlTermConnRingingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Call answered at remote destination, dn = 78000 |
GC1: ConnConnectedEv 8881000 GC1: CallCtlConnEstablishedEv 8881000 GC1: TermConnActiveEv CTIRDjtapi GC1: CallCtlTermConnTalkingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination("78000", false) on device A. |
CiscoProvTerminal RemoteDestinationChangedEv See persistent call gets dropped: GC1: ConnDisconnectedEv 5000 GC1: CallCtlConnDisconnectedEv 5000 GC1: TermConnDroppedEv CTIRDjtapi GC1: CallCtlTermConnDroppedEv CTIRDjtapi GC1: ConnDisconnectedEv 8881000 GC1: CallCtlConnDisconnectedEv 8881000 GC1: CallInvalidEv |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = false |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination("78000", true) on device A. |
CiscoProvTerminal RemoteDestinationChangedEv |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = true. |
|
User1 invokes CiscoAddress. createPersistentCall ("CTIRDjtapi", "5000", "remote") on device A. |
GC1: CallActiveEv GC1: ConnCreatedEv 8881000 GC1: ConnInProgressEv 8881000 GC1: CallCtlConnOfferedEv 8881000 GC1: ConnCreatedEv 5000 GC1: ConnConnectedEv 5000 GC1: CallCtlConnEstablishedEv 5000 GC1: ConnAlertingEv 8881000 GC1: CallCtlConnAlertingEv 8881000 GC1: TermConnCreatedEv CTIRDjtapi GC1: TermConnRingingEv CTIRDjtapi GC1: CallCtlTermConnRingingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Call answered at remote destination, dn = 78000 |
GC1: ConnConnectedEv 8881000 GC1: CallCtlConnEstablishedEv 8881000 GC1: TermConnActiveEv CTIRDjtapi GC1: CallCtlTermConnTalkingEv CTIRDjtapi |
CallingAddress = 5000, CalledAddress = 8881000, CurrentCallingAddress = 5000, CurrentCalledAddress = 8881000 |
|
Call.connect("SEP001319ACCA26", "1000", "8881000") |
GC2: CallActiveEv GC2: ConnCreatedEv 1000 GC2: ConnConnectedEv 1000 GC2: CallCtlConnInitiatedEv 1000 GC2: TermConnCreatedEv SEP001319ACCA26 GC2: TermConnActiveEv SEP001319ACCA26 GC2: CallCtlTermConnTalkingEv SEP001319ACCA26 GC2: CallCtlConnDialingEv 1000 GC2: CallCtlConnEstablishedEv 1000 GC2: ConnCreatedEv 8881000 GC2: ConnInProgressEv 8881000 GC2: CallCtlConnOfferedEv 8881000 GC2: ConnAlertingEv 8881000 GC2: CallCtlConnAlertingEv 8881000 GC2: TermConnCreatedEv CTIRDjtapi GC2: TermConnRingingEv CTIRDjtapi GC2: CallCtlTermConnRingingEv CTIRDjtapi |
CallingAddress = 1000, CalledAddress = 8881000, CurrentCallingAddress = 1000, CurrentCalledAddress = 8881000 |
|
Call is answered at device A |
GC2: ConnConnectedEv 8881000 GC2: CallCtlConnEstablishedEv 8881000 GC2: TermConnActiveEv CTIRDjtapi GC2: CallCtlTermConnTalkingEv CTIRDjtapi |
|
|
User1 invokes CiscoRemoteTerminal. setActiveRemoteDestination("78000", false) on device A. |
CiscoProvTerminal RemoteDestinationChangedEv Both persistent call with GC1 and customer call with GC2 are not dropped/disconnected even though active rd = false. |
A.getActiveRemoteDestinations() = CiscoRemoteDestinationInfo[1]. CiscoRemoteDestinationInfo[0]. getRemoteDestinationNumber() = "78000" CiscoRemoteDestinationInfo[0]. getIsActiveRD() = false. |
|
Customer call with GC2 is disconnected/dropped. User1 invokes either Call.drop() or Connection.disconnect() on the call with GC2. |
GC2: TermConnDroppedEv SEP001319ACCA26 GC2: CallCtlTermConnDroppedEv SEP001319ACCA26 GC2: ConnDisconnectedEv 1000 GC2: CallCtlConnDisconnectedEv 1000 GC2: TermConnDroppedEv CTIRDjtapi GC2: CallCtlTermConnDroppedEv CTIRDjtapi GC2: ConnDisconnectedEv 8881000 GC2: CallCtlConnDisconnectedEv 8881000 GC2: CallInvalidEv Since there are no active calls on device A and active rd is now false, the persistent call with GC1 is now dropped/disconnected. GC1: ConnDisconnectedEv 5000 GC1: CallCtlConnDisconnectedEv 5000 GC1: TermConnDroppedEv CTIRDjtapi GC1: CallCtlTermConnDroppedEv CTIRDjtapi GC1: ConnDisconnectedEv 8881000 GC1: CallCtlConnDisconnectedEv 8881000 GC1: CallInvalidEv |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke hold() on the persistent call with GC1. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke startRecording() on the persistent call with GC1. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke stopRecording() on the persistent call with GC1. Make sure Selective call recording is enabled. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke conference() where persistent call with GC1 is the primary call and customer call with GC2 is the secondary call (jtapi internally calling join() for this). |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke conference() where customer call with GC2 is primary call and persistent call with GC1 is secondary call (jtapi internally calling join() for this). |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke park(). |
Caught exception com.cisco.jtapi.PlatformException: Operation not allowed. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke transfer(Call) where persistent call with GC1 is primary call and customer call with GC2 is secondary. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke transfer(String address) where persistent call with GC1 is primary call to line C (dn = 2000). |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke transfer(Call) where customer call with GC2 is primary call and persistent call with GC1 is secondary. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Make consult call from device A to line C (dn = 2000). |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke pickup("8881000") on device A. |
Caught exception com.cisco.jtapi.PlatformException: Operation not allowed. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke otherPickup("8881000") on device A. |
Caught exception com.cisco.jtapi.PlatformException: Operation not allowed. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
|
Actions |
Events |
Call Info |
|---|---|---|
|
User1 opens Provider and adds a provider observer. |
ProvInServiceEv |
|
|
Assume already have a persistent call with GC1 and customer call with GC2. |
||
|
Invoke redirect("2000") on the persistent call. |
Caught exception com.cisco.jtapi.PlatformException: Operation is not allowed on a Persistent Call. |
Let "ex" be an instance of PlatformException: ((CiscoJtapiException) ex).getErrorCode() = CiscoJtapiException. CTIERR_OPERATION_NOT_ALLOWED_ ON_PERSISTENT _CALL. |
The following table describes the message sequences for the Presentation Indication scenario of making a call through translation pattern. In the Translation Pattern admin pages, both the callerID/Name and ConnectedID/Name get set to "Restricted".
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party A goes off-hook |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct |
LINE_APPNEWCALL hDevice = A dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALTONE dwParam2 = UNAVAIL dwParam3 = 0 |
No change |
|
|
Party A dials Party B through Translation pattern |
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
Party B accepts the call |
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, CallingPartyPI = Allowed, Called = B, CalledPartyPI = Restricted, OrigCalled = B, OrigCalledPI = restricted, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCallerIDName = A's Name dwCalledID = B dwCalledIDName = B’s name dwConnectedID = NP dwConnectedIDName = NP dwRedirectionID = NP dwRedirectionIDName = NP dwRedirectionID = NP dwRedirectionIDName = NP |
|
Party B accepts the call (continued) |
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, CallingPI = Allowed, Called = B, CalledPI = Restricted, OrigCalled = B, OrigCalledPI = Restricted, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwRedirectionID = NP dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP |
|
Party B answers the call |
CallStateChangedEvent, CH = C1, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = A, CallingPI = Allowed, Called = B, CalledPI = Restricted, OrigCalled = B, OrigCalledPI = Restricted, LR = NP |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = ACTIVE dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCallerIDName = A's Name dwCalledID = B dwCalledIDName = B’s Name dwConnectedID = A, dwConnectedIDName = A's Name, dwRedirectingID = NP dwRedirectingIDName = NP dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
|
CallStartReceptionEvent, DH = A, CH = C1 |
LINE_DEVSPECIFIC hDevice = hCall-1 dwCallBackInstance = 0 dwParam1 = StartReception dwParam2 = IP Address dwParam3 = Port |
No change |
|
|
CallStartTransmissionEvent, DH = A, CH = C1 |
LINE_DEVSPECIFIC1 hDevice = hCall-1 dwCallBackInstance = 0 dwParam1 = StartTransmission dwParam2 = IP Address dwParam3 = Port |
No change |
Note |
LINE_DEVSPECIFIC events only get sent if the application requested them by using lineDevSpecific(). |
The following table describes the message sequences for the Presentation Indication scenario of Blind Transfer through Translation Pattern. In this scenario, A calls via translation pattern B, B answers, and A and B are connected.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party B does a lineBlindTranfser() to blind transfer call from party A to party C via translation pattern |
Party A |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A, CallingPartyPI = Restricted, CalledChanged = True, Called = C, CalledPartyPI = Restricted, OriginalCalled = NULL, OriginalCalledPI = Restricted, LR = NULL, Cause = BlindTransfer |
LINE_CALLINFO, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = CONNECTEDID, REDIRECTINGID, REDIRECTIONID |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID = NP dwCallerIDName = NP dwCalledID = B dwCalledIDName = B’s name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwConnectedIDName = NP dwRedirectingID = B dwRedirectingIDName = B’s name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
|
|
Party B |
|||
|
CallStateChangedEvent, CH = C2, State = Idle, Reason = Direct, Calling = A, CallingPartyPI = Restricted, Called = B, CalledPartyPI = Restricted, OriginalCalled = B, OrigCalledPartyPI = Restricted, LR = NULL |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID = NP dwCallerIDName = NP dwCalledID = B dwCalledIDName = B’s name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwConnectedIDName = NP dwRedirectingID = B dwRedirectingIDName = B’s name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
|
|
Party B does a lineBlindTranfser() to blind transfer call from party A to party C via translation pattern (continued) |
Party C |
||
|
NewCallEvent, CH = C3, origin = Internal_Inbound, Reason = BlindTransfer, Calling = A, CallingPartyPI = Restricted, Called = C, CalledPartyPI = Restricted, OriginalCalled = B, OrigCalledPartyPI = Restricted, LR = B, LastRedirectingPartyPI = Restricted |
TSPI: LINE_APPNEWCALL hDevice = C dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = TRANSFER dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID = NP dwCallerIDName = NP dwCalledID = NP dwCalledIDName = NP dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwConnectedIDName = NP dwRedirectingID = B dwRedirectingIDName = B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
|
|
Party C is offering |
Party A |
||
|
CallStateChangeEvent, CH = C1, State = Ringback, Reason = Direct, Calling = A, CallingPartyPI = Restricted, Called = C, CalledPartyPI = Restricted, OriginalCalled = B, OrigCalledPartyPI = Restricted, LR = B, LastRedirectingPartyPI = Restricted |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID = NP dwCallerIDName = NP dwCalledID = B dwCalledIDName = B’s name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwConnectedIDName = NP dwRedirectingID = B dwRedirectingIDName = B’s name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
|
|
Party C is offering (continued) |
Party C |
||
|
CallStateChangedEvent, CH = C3, State = Offering, Reason = BlindTransfer, Calling = A, CallingPartyPI = Restricted, Called = C, CalledPartyPI = Restricted, OriginalCalled = B, OrigCalledPartyPI = Restricted, LR = B, LastRedirectingPartyPI = Restricted |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = OFFERING dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID = NP dwCallerIDName = NP dwCalledID = NP dwCalledIDName = NP dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID = NP dwConnectedIDName = NP dwRedirectingID = B dwRedirectingIDName = B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID = NP dwRedirectionIDName = NP |
The following use cases are related to PSAP Callback Redirect to a device feature. For all use cases, there are four devices: device A, B, C and C'. Devices C and C' share a line.
Scenario 1: A calls B and B redirects the call to C, C' with redirectDeviceName as C.
|
Action |
Expected Events |
|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C LineOpen on C ' with new ExtVersion 0x000D0000 |
|
|
A calls B |
For A:
For B:
|
|
Application sends CciscoLineDevSpecificRedirectEx on B to redirect call to C and C' with the redirectDeviceName as of C.
|
For A:
For C:
|
|
C answers the call |
For C:
For C':
|
Scenario 2: A calls B and B redirects the call to C, C' with invalid device name.
|
Action |
Expected Events |
|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C LineOpen on C ' with new ExtVesrion 0x000D0000 |
|
|
A calls B |
For A:
For B:
|
|
Application sends CciscoLineDevSpecificRedirectEx on B to redirect call with invalid device name. (CciscoLineDevSpecificRedirectEx)...
|
Line_Reply with Error Code: "LINEERR_ INVALADDRESS" |
Scenario 3: A calls B and B redirects the call to C,C' with redirectDeviceName as of C and with CallingSearchSpace with the value 2.
|
Action |
Expected Events |
|---|---|
|
LineInitialize LineOpen on A , LineOpen on B, LineOpen on C LineOpen on C ' with new ExtVesrion 0x000D0000 |
|
|
A calls B |
For A:
For B:
|
|
Application sends CciscoLineDevSpecificRedirectEx on B to redirect call to C and C' with the redirectDeviceName as of C.
|
For A:
For C:
The CallingSearchSpace for device C will be set to the CSS of B (the party which is redirecting). |
|
C answers the call |
For C:
For C'
|
The following table describes the message sequences for Redirece Set Original Called (TxToVM) feature where A calls B, B answers, and A and B are connected.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party B does lineDevSpecific for REDIRECT_SET_ ORIG_CALLED with DestDN = C's VMP and SetOrigCalled = C |
Party A |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A, CalledChanged = True, Called = C, OriginalCalled = NULL, LR = NULL, Cause = Redirect |
LINE_CALLINFO, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = CONNECTEDID, REDIRECTINGID, REDIRECTIONID |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = NP dwRedirectionID = NP |
|
|
Party B |
|||
|
CallStateChangedEvent, CH = C2, State = Idle, reason = DIRECT, Calling = A, Called = B, OriginalCalled = B, LR = NULL |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = NULL dwRedirectionID = NULL |
|
|
Party C's VMP |
|||
|
NewCallEvent, CH = C3, origin = Internal_Inbound, reason = Redirect, Calling = A, Called = C, OriginalCalled = C, LR = B |
TSPI: LINE_APPNEWCALL hDevice = C dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = REDIRECT dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C's VMP |
|
|
Party C is offering |
Party A |
||
|
CallStateChangeEvent, CH = C1, State = Ringback, Reason = Direct, Calling = A, Called = C, OriginalCalled = C, LR = B |
TSPI: LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C's VMP |
|
|
Party C |
|||
|
CallStateChangedEvent, CH = C3, State = Offering, Reason = Redirect, Calling = A, Called = C, OriginalCalled = C, LR = B |
TSPI: LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = OFFERING dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
The following table describes the message sequences for the Refer and Replaces scenario of in-dialog refer where referer is in Cisco Unified Communications Manager cluster.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Referrer (A), Referee (B), and Refer-to-Target (C) exist in Cisco Unified Communications Manager cluster, and CTI is monitoring those lines |
A-->B has a call in connected state. The call party information at A should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
A-->B has a call in connected state. The call party information at B should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
|
|
(A) initiates REFER (B) to (C) |
A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
NewCallEvent should be {calling = B, called = C, LRP = A, origCalled = C, reason = REFER} LINECALLSTATE_OFFERING TAPI CallInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = "" dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL |
|
|
C answers the call, and Refer is successful |
LINECALLSTATE_IDLE with extended REFER reason |
CallPartyInfoChangedEvent @ B with {calling = B, called = C, LRP = A, origCalled = C, reason = REFER} TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = A dwRedirectionID = C dwConnectedID = C dwReason = DIRECT dwOrigin = LINECALL ORIGIN_INTERNAL |
LINECALLSTATE_CONNECTED TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = B dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL |
The following table describes the message sequences for the Refer and Replaces scenario of in-dialog refer where ReferToTarget redirects the call in Offering state.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Referrer (A), Referee (B), and Refer-to-Target (C) exist in Cisco Unified Communications Manager cluster, and CTI is monitoring those lines |
A-->B has a call in connected state. The call party information at A should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
A-->B has a call in connected state. The call party information at B should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
|
|
(A) initiates REFER (B) to (C) |
A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
B gets CPIC with (calling = B, called = C, ocdpn = C, LRP = A, reason = REFER, call state = Ringback) TAPI CallInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = null dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
NewCallEvent should be {calling = B, called = C, LRP = A, origCalled = C, reason = REFER} LINECALLSTATE_OFFERING TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = null dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL |
|
C Redirects the call to D in offering state, and D answers |
LINECALLSTATE_IDLE with extended reason = REFER (REFER considered as successful when D answers) |
CallPartyInfoChangedEvent @ B with {calling = B, called = D, LRP = C, origCalled = C, reason = Redirect} Callstate = connected TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = C dwRedirectionID = D dwConnectedID = D dwReason = DIRECT dwOrigin = LINECALL ORIGIN_INTERNAL |
IDLE with reason = Redirect TAPI LINECALLSTATE_IDLE D will get NewCallEvent with reason = Redirect call info same as B’s call info. (calling = B, called = D, ocdpn = C, LRP = C, reason = redirect) Offering/accepted/connected |
The following table describes the message sequences for the Refer and Replaces scenario of in-dialog refer fails or refer to target is busy.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Referrer (A), Referee (B,) and Refer-to-Target (C) exist in Cisco Unified Communications Manager cluster, and CTI is monitoring those lines |
A-->B has a call in connected state. The call party information at A should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
A-->B has a call in connected state. The call party information at B should be {calling = A, called = B, LRP = null, origCalled = B, reason = direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
|
|
(A) initiates REFER (B) to (C) |
A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
No change |
|
|
C is busy / C does not answer |
A gets LINECALLSTATE_CONNECTED with extended reason = REFER (REFER considered as failed) |
If B goes to ringback when call is offered to C (C does not answer finally) it should also receive Connected Call State and CPIC event TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL |
The following table describes the message sequences for the Refer and Replaces scenario of Out-of-Dialog Refer.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Referrer (A), Referee (B), and Refer-to-Target (C) exist in Cisco Unified Communications Manager cluster, and CTI is monitoring those lines |
There is no preexisting call between A and B. |
There is no preexisting call between A and B. |
|
|
A initiates REFER B to (C) |
B should get NewCallEvent with call info as {calling = A, called = B, LRP = null, origCalled = B, reason = REFER} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_EXTERNAL |
||
|
B answers |
Call state = connected (media does not flow between A and B when call goes to connected state) TAPI CallInfo (no change) |
||
|
Cisco Unified Communications Manager redirects the call to C |
CallPartyInfoChangedEvent @ B with {calling = B, called = C, LRP = A, origCalled = C, reason = REFER} TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = A dwRedirectionID = C dwConnectedID = C dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_EXTERNAL |
NewCallEvent should be {calling = B, called = C, LRP = A, origCalled = C, reason = REFER} This info is exactly same as though caller (A) performed REDIRECT operation (except the reason is different here). TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = B dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL |
The following table describes the message sequences for the Refer and Replaces scenario of invite with replace for confirmed dialog. Here, A, B, and C exist inside Cisco Unified Communications Manager. A confirmed dialog occurs between A and B. C initiates Invite to A with replace B's dialog ID.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Confirmed dialog occurs between A and B |
Call State = connected, Caller = A, Called = B, Connected = B, Reason = direct, gcid = GC1 |
Call State = connected Caller = A, Called = B, Connected = A, Reason = direct, gcid = GC1 |
|
|
C Invites A by replacing B’s dialog |
NewCall at C gcid = GC2, reason = REPLACEs, Call state = Dialing, Caller = C, Called = null, Reason = REPLACEs |
||
|
Cisco Unified Communications Manager joins A and C in a call and disconnects call leg @ B |
GCID Changed to GC2, Reason = REPLACEs CPIC Caller = C, Called = A, ocdpn = A, LRP = B Reason = REPLACEs Callstate = connected TAPI callinfo caller = C, called = B, connected = C, redirecting = B, redirection = A, reason = DIRECT with extended REPLACEs, callID = GC2 |
Call State = IDLE, extended reason = REPLACEs |
CPIC changed Caller = C, Called = A, ocdpn = A, LRP = B, Reason = REPLACEs CallState = connected TAPI callinfo Caller = C, Called = A, Connected = A, Redirecting = B, Redirection = A, reason = UNKNOWN with extended REPLACEs, callID = GC2 |
The following table describes the message sequences for the Refer and Replaces scenario of refer with replace for all in cluster. Here, a confirmed dialog exists between A and B and A and C. A initiates Refer to C with replace B’s dialog ID.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
Dialog between A and B and dialog between A and C |
Call State = onhold, GC1, Caller = A, Called = C, Connected = C, Reason = direct CallState = connected, GC2, Caller = A, Called = B, Connected = B, Reason = direct |
Call State = connected Caller = A, Called = B, Connected = A, Reason = direct, gcid = GC2 |
Call State = connected Caller = A, Called = C, Connected = A, Reason = direct, gcid = GC1 |
|
A completes Refer to C replacing A->B’s dialog (B is referred to target) |
From CTI (callState = IDLE with reason = TRANSFER) TAPI call state IDLE with Reason = DIRECT with extended reason TRANSFER |
GCID changed from CTI reason = TRANSFER CPIC Changed from CTI Caller = B, Called = C, Origcalled = C, LRP = A, Reason = TRANSFER TAPI callinfo Caller = B, Called = B, Connected = C, Redirecting = A, Redirection = C, Reason = DIRECT with extended reason TRANSFER. CallId = GC1 |
CPIC Changed from CTI with Caller = B, Called = C, Origcalled = C, LRP = A, Reason = TRANSFER TAPI callinfo caller = B, called = C, connected = B, redirecting = A, redirection = C, reason = direct with extended TRANSFER. callId = GC1 |
The following table describes the message sequences for the Refer and Replaces scenario of refer with replace for all in cluster, where replace dialog belongs to another station. In this scenario:
A is Referrer, D is Referee, and C is Refer-to-Target.
A confirmed dialog exists between A(d1) and B & C(d2) and D.
A initiates Refer to D on (d1) with Replaces (d2).
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @B |
CallState/CallInfo @Refer-to-Target (C) |
CallState/CallInfo @Referree (D) |
|---|---|---|---|---|
|
Dialog between A and B and dialog between C and D |
Call State = onhold, Caller = A, Called = B, Connected = B, Reason = direct, gcid = GC1 |
Call State = connected Caller = A, Called = B, Connected = A, Reason = direct, gcid = GC1 |
Call State = connected Caller = C, Called = D, Connected = D, Reason = direct, gcid = GC2 |
Call State = connected Caller = C, Called = D, Connected = C, Reason = direct, gcid = GC2 |
|
A initiates Refer to D on (d1) with Replaces (d2) |
From CTI (callState = IDLE with reason = REFER) TAPI call state IDLE with reason = DIRECT with extended reason = REFER |
CPIC Changed from CTI Caller = B, Called = C, Origcalled = D, LRP = C, Reason = REPLACEs TAPI callinfo Caller = B, Called = B, Connected = D, Redirecting = C, Redirection = D, Reason = DIRECT with extended REPLACEs, CallId = GC1 |
From CTI (callState = IDLE with reason = REPLACEs.) TAPI call state IDLE with reason = DIRECT with extended reason = REPLACEs |
GCID changed from CTI to GC1 CPIC Changed from CTI with Caller = B (referee), Called = D, Origcalled = D, LRP = C, Reason = REPLACEs TAPI callinfo caller = B, called = D, connected = B, redirecting = C, redirection = D, reason = DIRECT with extended REPLACEs, callId = GC1 |
The conference bridge includes security profile. MOH is not configured. A, B, and C get registered as Encrypted.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A calls B; B answers the call |
Party A |
||
|
CallStateChangedEvent, CH = C1, GCH = G1, Calling = A, Called = B, OrigCalled = B, LR = NP, State = Connected, Origin = OutBound, Reason = Direct SecurityStaus = NotAuthenticated CtiCallSecurityStatusUpdate LH = A, CH = C1 SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = A dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
Party B |
|||
|
CallStateChangedEvent, CH = C2, GCH = G1, Calling = A, Called = B, OrigCalled = B, LR = NP, State = Connected, Origin = OutBound, Reason = Direct SecurityStaus = NotAuthenticated CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T1 dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = A dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
B does lineSetUpConference |
Party B |
||
|
CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus = NotAuthenticated |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T1 dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = A dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = NotAuthenticated |
|
|
B calls C; C answers the call |
Party B |
||
|
CallStateChangedEvent, CH = C3, GCH = G2, Calling = A, Called = B, OrigCalled = B, LR = NP, State = Connected, Origin = OutBound, Reason = Direct SecurityStaus = NotAuthenticated CtiCallSecurityStatusUpdate LH = B, CH = C3 SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T2 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = B dwCalledID = C dwConnectedID = C dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
Party C |
|||
|
CallStateChangedEvent, CH = C4, GCH = G2, Calling = B, Called = C, OrigCalled = C, LR = NP, State = Connected, Origin = OutBound, Reason = Direct SecurityStaus = NotAuthenticated CtiCallSecurityStatusUpdate LH = C, CH = C4 SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = C dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = C dwCallID = T2 dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = B dwCalledID = C dwConnectedID = B dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
B completes conf |
Party B |
||
|
CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectingID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
Conference bridge includes security profile. MOH gets configured. A, B, and C represent secure phones and exist in conference with overall call security status as secure.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A does lineHold |
Party A |
||
|
CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus = NotAuthenticated |
LINE_CALLDEVSPECIFIC hDevice = A dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = NotAuthenticated |
|
|
Party B |
|||
|
CtiCallSecurityStatusUpdate, LH = B, CH = C2, SecurityStaus = NotAuthenticated |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus = NotAuthenticated |
|
|
Party C |
|||
|
CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus = NotAuthenticated |
LINE_CALLDEVSPECIFIC hDevice = C dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = NotAuthenticated |
|
|
A does lineResume |
Party A |
||
|
CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = A dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
Party B |
|||
|
CtiCallSecurityStatusUpdate, LH = B, CH = C2, SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = B dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = B dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
|
Party C |
|||
|
CtiCallSecurityStatusUpdate, LH = C, CH = C4, SecurityStaus = Encrypted |
LINE_CALLDEVSPECIFIC hDevice = C dwCallbackInstance = 0 dwParam1 = SLDSMT_LINECALLINFO_ DEVSPECIFICDATA dwParam2 = SLDST_CALL_SECURITY_STATUS dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = dwCallID = T1 dwOrigin = CONFERENCE dwReason = UNKNOWN dwCallerID = NP dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP Devspecific Data : CallSecurityInfo = Encrypted |
|
Set up:
User is in "Allow Monitoring" Group
BIB on B is set to ON
A, A1 – Customer Phones
B, B1– Agent phones
C, C1 – Supervisor phones
All Lines are Opened with Ext Version – 0x000A0000
|
Action |
Expected result |
||
|---|---|---|---|
|
LineInitialize. Device A,B and C is Non-Secure LineOpen on A,B and C A calls B;B answers the Call C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. LineGetCallInfo on B LineGetCallInfo on C |
Silent Monitored Call is created in Non-Secure Mode Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. New call will be fired on C Line_CallDevSpecific(dwparam1 = DevSpecificData, dwparam2 = CallAttributeInfo) will be fired to B and C CallReason = LINECALLREASON_DIRECT CallAttributeInfo in devspecific part of LineCallInfo of B will contain C’s info. CallAttributeType = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Not Authenticated CallReason = LINECALLREASON_DIRECT CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info Extended Call Reason = "CtiReasonSilentMonitoring" CallAttributeType = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated |
||
|
Varaint 1 : Monitor Customer, Agent and Supervisor Lines after Monitoring Session is Started.
LineGetCallInfo on B |
CallReason = LINECALLREASON_UNKNOWN |
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A,B and C is Secure LineOpen on A,B and C A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. LineGetCallInfo on B LineGetCallInfo on C |
Silent Monitored Call is created in Secure Mode Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. New call will be fired on C Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C Line_CallDevSpecific(dwparam1 = DevSpecificData, dwparam2 = SLDST_SRTP_INFO, dwParam3 = MEDIA_ENCRYPT_KEYS_AVAILABLE) will be fired for the call on C. SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain C’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Encrypted SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Encrypted |
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A is not Secure Device B and C is Secure LineOpen on A,B and C A calls B;B answers the Call A to B call is non Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. LineGetCallInfo on B LineGetCallInfo on C Variant : A is Secure Call on A is Hold and Non-Secure MOH is Inserted |
Monitoring Session will be started and the Media is setup in Secure Mode Events delivered will be same as use case 8.13.6.2. Line_CallDevSpecific (dwparam1 = DevSpecifcData, dwparam2 = OverallSecurityStatus) will be fired to C. SRTP info is not Available security Indicator = MEDIA_NOT_ENCRYPTED CallAttributeInfo in devspecific part of LineCallInfo of B will contain C’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Not Authenticated SRTP info will be available security Indicator = MEDIA_ENCRYPT_KEYS_AVAILABLE CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated Same Events as above |
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A and B is not Secure Device C is Secure LineOpen on A,B and C A calls B;B answers the Call A to B call is non Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. LineGetCallInfo on C |
Call between B and C will be Non-Secure No SRTP Events will be fired CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info security Indicator = MEDIA_NOT_ENCRYPTED CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated |
|
Action |
Expected result |
||
|---|---|---|---|
|
LineInitialize. Device A and B is Secure Device C is Not Secure LineOpen on A,B and C A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. |
|
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A,B and C is Secure Device C1 is not Secure LineOpen on A,B,C and C1 A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. LineGetCallInfo on C lineDevSpecifc(CCiscoLineDevSpecificSetStatusMsgs) with DevSpecificStatusMsgsFlag = DEVSPECIFIC_SILENT_MONITORING_TERMINATED on C |
Call between B and C will be in Secure Mode Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C SRTP info will be available security Indicator = MEDIA_ENCRYPT_KEYS_AVAILABLE CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Encrypted LINE_REPLY (dwRequestId, 0) is returned CallSecurityStatus = Encrypted |
|
C Transfers to C1 Variant : C1 is Secure LineGetCallInfo on B LineGetCallInfo on C1 |
Transfer is successful and Monitoring Session will be Terminated. Call on C1 will be Disconnected with new Cause Code. Line_CallDevSpecific will be fired for B dwparam1 = SLDSMT_MONITORING_ENDED, dwparam2 = LINEDISCONNECTMODE_INCOMPATIBLE. Line_DevSpecific (dwparam1 = SLDSMT_MONITORING_TERMINATED, dwparam2 = TransactionID – xxxx, dwparam3 = LINEDISCONNECTMODE_INCOMPATIBLE) will be fired for C. Transfer is successful and Monitoring Session will not be disturbed. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C1 SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain C1’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C1’s DN, Partition = C1’s Partition Device Name = C1’s Device Name Transaction ID = XXXX Call Security Status = Encrypted SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Encrypted |
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A,B and C is Secure Device A1 is not Secure LineOpen on A,B,C and A1 A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input. A Transfers to A1 LineGetCallInfo on B LineGetCallInfo on C |
Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C Call between B and C will be in Secure Mode Line_CallDevSpecific(dwparam1 = DevSpecificData, dwparam2 = SLDST_SRTP_INFO, dwParam3 = MEDIA_ENCRYPT_KEYS_AVAILABLE) will be fired for the call on C. Transfer is successful and Monitoring Session isn’t disturbed. Line_CallDevSpecific (dwparam1 = DevSpecifcData, dwparam2 = SLDST_SECURITY_STATUS_INFO) will be fired to B and C. SRTP info will not be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain C1’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Not Authenticated SRTP info will be available Security Indicator = MEDIA_ENCRYPT_KEYS_AVAILABLE CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A,B and C is Secure Device C1 non secure LineOpen on A,B and C A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input C parks the call lineDevSpecifc(CCiscoLineDevSpecificSetStatusMsgs) with DevSpecificStatusMsgsFlag = DEVSPECIFIC_SILENT_MONITORING_TERMINATED on C C1 Unparks the call Varaint : if LineDevSpecific for receiving Terminated Event is not set |
Call between B and C is setup with Secure mode Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. Line_CallDevSpecific (dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C. Line_CallDevSpecific(dwparam1 = DevSpecificData, dwparam2 = SLDST_SRTP_INFO, dwParam3 = MEDIA_ENCRYPT_KEYS_AVAILABLE) will be fired for the call on C. Park Operation is successful and overCallSecurity Status is degraded to Not-Authenticated LINE_REPLY (dwRequestId, 0) is returned UnPark operation is Successful and Monitoring session is terminated. Call on C1 is disconnected as C1doesn’t have Secure Capabilities. Line_CallDevSpecific will be fired for B dwparam1 = SLDSMT_MONITORING_ENDED dwparam2 = LINEDISCONNECTMODE_INCOMPATIBLE Line_DevSpecific (dwparam1 = SLDSMT_MONITORING_TERMINATED, dwparam2 = TransactionID – xxxx, dwparam3 = LINEDISCONNECTMODE_INCOMPATIBLE) will be fired for C. Terminated Event is not Reported |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A and B1 is not Secure Device C and B is Secure LineOpen on A,B,B1 and C A, B and B1 are in Conference C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input |
Silent Monitoring Call between B and C is setup with Secure mode. Line_CallDevSpecific (dwparam1 = DevSpecifcData, dwparam2 = OverallSecurityStatus) will be fired to C. Call Security Status = Not Authenticated |
|
Action |
Expected result |
|---|---|
|
LineInitialize. Device A, B and C is not Secure Device C1 is Secure LineOpen on A,B,C and D A calls B;B answers the Call C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input C creates conference with C1 LineGetCallInfo on B LineGetCallInfo on C LineGetCallInfo on C1 |
Monitoring Request is successful and the Session is started Conference is created with A , C and C1 Line_CallDevSpecific (dwparam1 = DevSpecifcData, dwparam2 = OverallSecurityStatus) will be fired to C1. Call Security Status = Not Authenticated SRTP info will not be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain CFB’s info. CallAttributeTye = CallAttribute_SilentMonitorCall Call Security Status = Not Authenticated SRTP info will not be available Security Indicator = MEDIA_NOT_ENCRYPT CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated SRTP info will not be available Security Indicator = MEDIA_NOT_ENCRYPT CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A, B and C is Secure Device C1 is not Secure LineOpen on A,B,C and C1 A calls B;B answers the Call C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input lineDevSpecifc (CCiscoLineDevSpecificSetStatusMsgs) with DevSpecificStatusMsgsFlag = DEVSPECIFIC_SILENT_MONITORING_TERMINATED on C C creates and Completes conference with C1 |
Monitoring Request is successful and the Session is started Monitoring Session is ended and C and C1 will be in direct simple call. Line_CallDevSpecific will be fired for B. dwparam1 = SLDSMT_MONITORING_ENDED, dwparam2 = LINEDISCONNECTMODE_INCOMPATIBLE Line_DevSpecific (dwparam1 = SLDSMT_MONITORING_TERMINATED, dwparam2 = TransactionID – xxxx, Dwparam3 = LINEDISCONNECTMODE_INCOMPATIBLE) will be fired for C |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A, B and C is Secure Device C1 is Secure LineOpen on A,B,C and C1 C and C1 are shared lines A calls B; B answers the Call C issues LineDevSpecific (Start Monitoring) with A’s permanent lineID, silent monitoring mode and NoTone as input C holds the call C1 resumes the call Variant: C1 is not Secure and DEVSPECIFIC_SILENT_MONITORING_TERMINATED filter is enabled on C |
Monitoring session is started Media will be stopped Media is started.Call on C will be INACTIVE (RIU Call) Monitoring session is Terminated. Line_CallDevSpecific will be fired for B dwparam1 = SLDSMT_MONITORING_ENDED, dwparam2 = LINEDISCONNECTMODE_INCOMPATIBLE Call on C1 will be Disconnected with new Cause Code LINEDISCONNECTMODE_INCOMPATIBLE Line_DevSpecific (dwparam1 = SLDSMT_MONITORING_TERMINATED, dwparam2 = TransactionID – xxxx, dwparam3 = LINEDISCONNECTMODE_INCOMPATIBLE) will be fired for C |
Set up
User is in Allow Recording group
A is Customer Device
B is Agent
C is Recording Device
BIB on B is set to on.
Recording Type on B is Application Invoked
C is configured as the recording device for B
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A,B and C is not-Secure LineOpen on A and B A calls B;B answers the Call B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call LineGetCallInfo on B |
Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to on B CallReason = LINECALLREASON_DIRECT Devspecific part will contain the following CallAttributeTye = ‘CallAttribute_RecordedCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = 0 Call Security Status = Not Authenticated |
|
Variant 1 : Monitor the Customer and Agent Lines after the Recording Session is Started. LineGetCallInfo on B |
CallReason = LINECALLREASON_UNKNOWN |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A,B and C is Secure LineOpen on A and B A calls B;B answers the Call A to B call is Secure B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call LineGetCallInfo on B |
Recording session is started in secure mode Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired on B SRTP info will be available ( for A-B Call) Devspecific part will contain the following: CallAttributeTye = CallAttribute_RecordedCall Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = 0 Call Security Status = Encrypted |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A is not Secure Device B and C is Secure LineOpen on A and B A calls B;B answers the Call A to B call is non Secure B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call LineGetCallInfo on B |
Recording session is started in secure mode Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B SRTP Info is not available Devspecific part will contain the following: CallAttributeTye = CallAttribute_RecordedCall Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = 0 Call Security Status = Not Authenticated |
|
Action |
Expected result |
||
|---|---|---|---|
|
LineInitialize Device A and B is Secure Device C is Not Secure LineOpen on A,B and C A calls B;B answers the Call A to B call is Secure B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call |
Recording Request will Fail with existing error code LINEERR_OPERATIONFAILED
|
|
Action |
Expected result |
||
|---|---|---|---|
|
LineInitialize Device A and B is not Secure Device C is Secure LineOpen on A and B A calls B;B answers the Call A to B call is non Secure B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call LineHold on Call on B B resumes the Call
B Resumes the Call |
Recording Session is started Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B Call between B and C will be Non-Secure Media between B and C is ended Line_CallDevSpecific (dwparam1 = RecordingEnded) will be fired for B Recording Session will be started Media between B and C is started Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B Recording Session will be started |
This section describes Silent Monitoring and Recording on Agent Call in Secure Mode.
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A,B,C and D are Secure D is configured as Recording Device on B LineOpen on A,B and C A calls B;B answers the Call A to B call is Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input LineGetCallInfo on B LineGetCallInfo on C |
Silent Monitored Call is created in Secure Mode C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as inputLine_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B. New call will be fired on C Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C Line_CallDevSpecific(dwparam1 = DevSpecificData, dwparam2 = SLDST_SRTP_INFO, dwParam3 = MEDIA_ENCRYPT_KEYS_AVAILABLE) will be fired for the call on C SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain C’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Encrypted SRTP info will be available CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Encrypted |
|
B issues LineDevSpecific (Start Recording, BothLocalAndRemote) for A-B call LineGetCallInfo on B |
Recording session is started in secure mode Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for B. Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired on B SRTP info will be available (SRTP info for the call Between B and A) Devspecific part will contain the following: CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX CallAttributeTye = CallAttribute_RecordedCall Address = D’s DN, Partition = D’s Partition Device Name = D’s Device Name Transaction ID = 0 Call Security Status = Encrypted |
|
Action |
Expected result |
|---|---|
|
LineInitialize Device A and B is not Secure Device C and D is Secure D is the Recording Device D is configured as Recording on C LineOpen on A, B and C A calls B;B answers the Call A to B call is non Secure C issues LineDevSpecific (Start Monitoring) with B’s permanent lineID, silent monitoring mode and NoTone as input LineGetCallInfo on B LineGetCallInfo on C C issues LineDevSpecific (Start Recording, BothLocalAndRemote) for B-C call |
Line_CallDevSpecific (dwparam1 = MonitoringStarted) will be fired for B New call will be fired on C (Silent Monitoring call) Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to B and C SRTP info will not be available CallAttributeInfo in devspecific part of LineCallInfo of B will contain C’s info. CallAttributeTye = ‘CallAttribute_SilentMonitorCall’ Address = C’s DN, Partition = C’s Partition Device Name = C’s Device Name Transaction ID = XXXX Call Security Status = Unauthenticated SRTP info will not be available Security Indicator = MEDIA_NOT_ENCRYPT CallAttributeInfo in devspecific part of LineCallInfo of C will contain B’s info CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallSecurityStatus = Not Authenticated Recording Session is started Line_CallDevSpecific (dwparam1 = RecordingStarted) will be fired for C Line_CallDevSpecific(dwparam1 = DevSpecifcData, dwparam2 = CallAttributeInfo) will be fired to C |
|
LineGetCallInfo on C |
SRTP info will not be available Security Indicator = MEDIA_NOT_ENCRYPT CallAttributeTye = CallAttribute_SilentMonitorCall_Target Address = B’s DN, Partition = B’s Partition Device Name = B’s Device Name Transaction ID = XXXX CallAttributeTye = ‘CallAttribute_RecordedCall’ Address = D’s DN, Partition = D’s Partition Device Name = D’s Device Name Transaction ID = 0 Call Security Status = Not Authenticated |
The following table describes the message sequences for Shared Lines-Initiating a new call manually where Party A and Party A’ represent shared line appearances. Also, Party A and Party A’ are idle.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
1. Party A goes off-hook |
NewCallEvent, CH = C1, GCH = G1, Calling = A, Called = NP, OrigCalled = NP, LR = NP, State = Dialtone, Origin = OutBound, Reason = Direct, RIU = false |
LINE_APPNEWCALL hDevice = A dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP, RIU = false |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALTONE dwParam2 = UNAVAIL dwParam3 = 0 |
No change |
|
|
1. Party A goes off-hook |
Party A’ |
||
|
NewCallEvent, CH = C1, GCH = G1, Calling = A’, Called = NP, OrigCalled = NP, LR = NP, S tate = Dialtone, Origin = OutBound, Reason = Direct, RIU = true |
LINE_APPNEWCALL hDevice = A’ dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-2 dwParam3 = OWNER |
LINECALLINFO (hCall-2) hLine = A’ dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A’ dwCalledID = NP dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
|
CallStateChangedEvent, CH = C1, State = Dialtone, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP, RIU = true |
LINE_CALLSTATE hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = INACTIVE dwParam3 = 0 |
No change |
|
|
2. Party A dials Party B |
Party A |
||
|
CallStateChangedEvent, CH = C1, State = Dialing, Cause = CauseNoError, Reason = Direct, Calling = A, Called = NP, OrigCalled = NP, LR = NP, RIU = false |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = DIALING dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
Party A’ |
|||
|
None |
None |
None |
|
|
3. Party B accepts call |
Party A |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A, CalledChanged = true, Called = B, Reason = Direct, RIU = false |
Ignored |
No change |
|
|
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP, RIU = false |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = PROCEEDING dwParam2 = 0 dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CALLERID, CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP, RIU = false |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
No change |
|
|
3. Party B accepts call (continued) |
Party A’ |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A’, CalledChanged = true, Called = B, Reason = Direct, RIU = true |
Ignored |
No change |
|
|
CallStateChangedEvent, CH = C1, State = Proceeding, Cause = CauseNoError, Reason = Direct, Calling = A’, Called = B, OrigCalled = B, LR = NP, RIU = true |
LINE_CALLSTATE hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = INACTIVE dwParam3 = 0 LINE_CALLINFO hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CALLERID, CALLEDID dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) hLine = A’ dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A’ dwCalledID = B dwConnectedID = NP dwRedirectionID = NP dwRedirectionID = NP |
|
|
CallStateChangedEvent, CH = C1, State = Ringback, Cause = CauseNoError, Reason = Direct, Calling = A’, Called = B, OrigCalled = B, LR = NP, RIU = true |
LINE_CALLSTATE hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = INACTIVE dwParam3 = 0 |
No change |
|
|
4. Party B answers call |
Party A |
||
|
CallStateChangedEvent, CH = C1, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = A, Called = B, OrigCalled = B, LR = NP, RIU = false |
LINE_CALLSTATE hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = ACTIVE dwParam3 = 0 LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTEDID dwParam2 = 0, dwParam3 = 0 |
LINECALLINFO (hCall-1) hLine = A dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = B dwRedirectionID = NP dwRedirectionID = NP |
|
|
Party A’ |
|||
|
CallStateChangedEvent, CH = C1, State = Connected, Cause = CauseNoError, Reason = Direct, Calling = A’, Called = B, OrigCalled = B, LR = NP, RIU = true |
LINE_CALLSTATE hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CONNECTED dwParam2 = INACTIVE dwParam3 = 0 LINE_CALLINFO hDevice = hCall-2 dwCallbackInstance = 0 dwParam1 = CONNECTEDID dwParam2 = 0, dwParam3 = 0 |
LINECALLINFO (hCall-2) hLine = A’ dwCallID = T1 dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A’ dwCalledID = B dwConnectedID = B dwRedirectionID = NP dwRedirectionID = NP |
Negotiate version
Sends LineOpen with extension version as 0x8007000
Send CciscoLineDevSpecificUserSetSRTPAlgorithmID
Send CCiscoLineDevSpecificUserControlRTPStream
Now, the CTI port or RP gets registered as secure port
Make call from secure IP phone to the CTI port or RP port
Answer the call from application
SRTP indication gets reported as LineDevSpecific event
SRTP key information get stored in LINECALLINFO::devSpecifc for retrieval
Negotiate version
Sends LineOpen with extension version as 0x4007000
Send CciscoLineDevSpecificUserSetSRTPAlgorithmID
Send CciscoLineDevSpecificSendLineOpen
Now, the CTI port gets registered as secure port
Make call from secure IP phone to the CTI port
Answer the call from application
SRTP indication gets reported as LineDevSpecific event
SRTP key information get stored in LINECALLINFO::devSpecifc for retrieval
Use cases related to Cisco Unified IP Phone 6900 Series support feature are mentioned below:
|
Description |
Testing Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 behavior when User is added to new user Group. |
|
Test Setup |
A -Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 Phone with Roll Over Mode User is added to New User Group. Application does Line Initialize |
|
Expected Results |
Lines on the Cisco Unified IP Phone 7931 will be enumerated. Application would be able to Open Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 and it would be able to control and perform call operations on phone. |
|
Description |
Testing Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 behavior when User is added to new user Group. |
|
Test Setup |
A -Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode Step 1: Application does Line Initialize Step 2: User is added to New User Group. |
|
Expected Results |
Step 1: Lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 will not be enumerated Application will not be notified about the device A and it will not be able to monitor. Step 2: Application will be receiving PHONE_CREATE and LINE_CREATE events for the Device and lines on that Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 in Roll Over Mode. Now Applications would be able to Monitor and control Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. |
|
Description |
Testing Transfer scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to new user Group. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers SetupTransfer on A. Variants: Application Opens only Line A on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 |
|
Expected Results |
Call on A will go to OnHold State. New call will be created on Line B. Application then has to complete Transfer using DTAL feature. Variants: Applications would not be able to Complete Transfer from Application as the Line B is not monitored. |
|
Description |
Testing Conference scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D are two SCCP phones Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize C calls A,A answers SetupConference on A. |
|
Expected Results |
Call on A will go to OnHold State. New call will be created on Line B. Application then has to complete Conference using Join Across Lines feature. |
|
Description |
Testing Transfer/Conference scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 2 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers SetupTransfer on A. |
|
Expected Results |
Call on A will go to OnHoldPendingTransfer/OnHoldPendingConference. New Consult call will be created on Line A. Application then has to complete Transfer using CompleteTransfer or DTAL feature. |
|
Variants |
Test the same Scenario with Conference LineCompleteTransfer with Mode as Conference to complete Conference |
|
Description |
Testing Transfer/Conference Scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 When User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -Roll Over to any Line Max Number of Calls: 2 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers SetupTransfer on A. |
|
Expected Results |
Call on A will go to OnHoldPendingTransfer/OnHoldPendingConference. New Consult call will be created on Line A. Application then has to complete Transfer using CompleteTransfer or DTAL feature. |
|
Variants |
Test the same Scenario with Conference LineCompleteTransfer with Mode as Conference to complete Conference |
|
Description |
Testing Transfer/Conference Scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Lines A and B are configured with Different DN Outbound Roll Over Mode -Roll Over within same DN Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers SetupTransfer on A. |
|
Expected Results |
SetupTransfer Request will fail with error "LINEERR_CALLUNAVAIL". |
|
Variants |
Test the same Scenario with SetupConference |
|
Description |
Testing Transfer/Conference Scenario on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Lines A and B are configured with Different DN Outbound Roll Over Mode -Roll Over within same DN Max Number of Calls: 2 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers SetupTransfer on A. |
|
Expected Results |
Call on A will go to OnHoldPendingTransfer/Conference State. New Consult call will be created on Line A. Application then has to complete Transfer using CompleteTransfer or DTAL feature. |
|
Variants |
Test the same Scenario with SetupConference |
|
Description |
Testing LineMakeCall Operation on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Lines A and B are configured with Different DN Outbound Roll Over Mode -Roll Over within same DN" or "Roll Over to Any Line Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers LineMakeCall on A. |
|
Expected Results |
LineMakeCall Operation will fail with error "LINEERR_CALLUNAVAIL". Roll Over Doesn't Happen to second line as the roll over is only for Outbound Calls. |
|
Description |
Testing LineUnPark Operation on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 When User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Lines A and B are configured with Different DN Outbound Roll Over Mode -Roll Over within same DN" or "Roll Over to Any Line Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers LineUnPark on A.( tires to retrieve the available Parked Call from Park DN) |
|
Expected Results |
LineUnPark Operation will fail with error "LINEERR_CALLUNAVAIL". Roll Over Doesn't Happen to second line as the roll over is only for Outbound Calls. |
|
Description |
Testing EM Log In/Out Operation on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 When User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. EM Profile is logged onto the Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. Test the Use Case from UseCase#1 to UseCase#10 |
|
Expected Results |
Same as the Use Case tested. |
|
Description |
Testing Existing Call Events on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 when User is added to New User Group and different Roll Over Mode. |
||
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -Roll Over to any Line Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. Step 1: From Phone C call A Step 2: Answer the Call on A Step 3: Press Transfer Button on Cisco Unified IP Phone 6900 Series and Dial D. Step 4: Answer the Call on D Step 5: Complete Transfer from Phone A Variant: Monitor Phones after Transfer is completed from Phone. |
||
|
Expected Results |
Step 4: Call on Line A will be in OnHold State. Call on Line B will be in Connected State.
Step 5: Both the calls on A and B will go to IDLE state. C and D will be in Simple Call. Variant: Same as this Use Case |
|
Description |
Testing Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 behavior When User is added to New User Group and different Roll Over Mode. |
||
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. Step 1: From Phone C call A Step 2: Answer the Call on A Step 3: Press conference Button on Cisco Unified IP Phone 6900 Series and Dial D. Step 4: Answer the Call on D Step 5: Complete Conference from Phone Variant: Monitor Phones after Conference is completed from Phone. |
||
|
Expected Results |
Step 4: Call on Line A will be in OnHold State. Call on Line B will be in Connected State.
Step 5: A ,C and D will be in conference Conference model will be created on Line A. Variant: Same as this Use Case. |
|
Description |
Testing Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 behavior When User is added to New User Group and different Roll Over Mode. |
||
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. Step 1: From Phone C call A Step 2: Answer the Call on A Step 3: Press conference Button on Cisco Unified IP Phone 6900 Series Phone and Dial D. Step 4: Answer the Call on D Step 5: Complete Conference from Phone Variant: Monitor Phones after Conference is completed from Phone. |
||
|
Expected Results |
Step 4: Call on Line A will be in OnHold State. Call on Line B will be in Connected State.
Step 5: A ,C and D will be in conference Conference model will be created on Line A. Variant: Same as this Use Case. |
|
Description |
Testing Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 behavior When User is added to New User Group and different Roll Over Mode. |
|
Test Setup |
User is added to New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Roll Over to any Line" Max Number of Calls: 1 Busy Trigger : 1 Application does Line Initialize; Application opens all the lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. C calls A,A answers Step 1: SetupTransfer on A. Step 2: Complete Conference From Phone. |
|
Expected Results |
Step 1: Call on Line A will be in OnHold State. Call on Line B will be in Connected State. Step 5: A ,C and D will be in conference Conference model will be created on Line A. |
|
Description |
Testing Cisco Unified IP Phone 7931 Phone behavior in Non Roll Over Mode When User is removed from New User Group. |
|
Test Setup |
User is Removed from New User Group. A,B are two lines on Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Non-Roll Over Mode C, D is two SCCP phones. Outbound Roll Over Mode -"Non Roll Over Mode" Max Number of Calls: 1 Busy Trigger: 1 Application does Line Initialize |
|
Expected Results |
Lines on the Cisco Unified IP Phone 7931 will be enumerated. Application would be able to Open Cisco Unified IP Phone 7931 with Non-Roll Over Mode and it would be able to control and perform call operations on Phone. |
|
Description |
Testing Behavior of Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 on Super Provider when User is added to new user Group. |
|
Test Setup |
A -Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 with Roll Over Mode User is Added to New User Group. Step 1: Application does Line Initialize Step 2: LineDevSpecific to Acquire Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931. Step 3: User is removed from New User Group. |
|
Expected Results |
Step 2: Application will be receiving PHONE_CREATE and LINE_CREATE events for the Device and lines on that Cisco Unified IP Phone 6900 Series/Cisco Unified IP Phone 7931 in Roll Over Mode. Step 3: Application will be receiving LINE_REMOVE and PHONE_REMOVE for the Cisco Unified IP Phone 7931 and Application will no longer be able to monitor or control that device. |
The use cases related to Support for Cisco Unified IP Phone 6900 and 9900 Series are provided below:
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application calls LineInitialize Application calls LineGetDevCaps, and checks Max Calls field. |
LineInitialize successful MaxCalls = 4 in LineDevCaps:DevSpecific |
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks busy trigger field. |
LineInitialize successful BusyTrigger = 2 in LineDevCaps:DevSpecific |
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks line instance field. |
LineInitialize successful LineInstanceNumber = 1 in LineDevCaps:DevSpecific |
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks line label field. |
LineInitialize successful LineLable = label_2000 in LineDevCaps:DevSpecific |
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks Voice Mail Pilot field. |
LineInitialize successful VoiceMailPilot = 5000 in LineDevCaps:DevSpecific |
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks IP address field. |
LineInitialize successful RegisteredIPv4Address & RegisteredIPv6Address available in LineDevCaps:DevSpecific |
|
Variance: Perform PhoneInitialize and check PhoneGetDevCpas to check IP address field. |
PhoneInitialize successful RegisteredIPv4Address & RegisteredIPv6Address available in PhoneDevCaps:DevSpecific |
ConsultRollOver is true for the device
.|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks consult roll over field. |
LineInitialize successful ConsultRollOver flag is true in LineDevCaps:DevSpecific |
|
Variance: Perform PhoneInitialize and check PhoneGetDevCpas to check consult roll over field. |
PhoneInitialize successful ConsultRollOver flag is true in PhoneDevCaps:DevSpecific. |
|
Variance: Phone does not support rollover Perform PhoneInitialize and check PhoneGetDevCpas to check consult roll over field. |
PhoneInitialize successful ConsultRollOver flag is false in PhoneDevCaps:DevSpecific. |
JAL or DTAL is true for the device.
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks JAT/DTAL field. |
LineInitialize successful JoinAcrossLine and DirectTransferAcrossLine flag is true in LineDevCaps:DevSpecific. |
|
Variance: Perform PhoneInitialize and check PhoneGetDevCpas to check consult roll over field. |
PhoneInitialize successful JoinAcrossLine and DirectTransferAcrossLine flag is true in PhoneDevCaps:DevSpecific. |
|
Variance: Phone does not support jal/dtal Perform PhoneInitialize and check PhoneGetDevCpas to check JAT/DTAL field. |
PhoneInitialize successful JoinAcrossLine and DirectTransferAcrossLine flag is false in PhoneDevCaps:DevSpecific. |
Voice Mail Pilot number is changed to 6000.
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application does LineInitialize Application calls LineGetDevCaps, and checks Voice Mail Pilot field. |
LineInitialize successful VoiceMailPilot = 5000 in LineDevCaps:DevSpecific |
|
Voice Mail Pilot number is changed to 6000. |
LineDevSpecific (SLDSMT_LINE_PROPERTY_CHANGED) indicating Voice Mail Pilot is changed. |
|
Application calls LineGetDevCaps, and checks Voice Mail Pilot field. |
VoiceMailPilot = 6000 in LineDevCaps:DevSpecific |
|
Variance: also applies to Line Label |
It is assumed that phone uses static IP address and is already registered.
|
Action |
Events, Requests, and Responses |
|---|---|
|
Application calls LineInitialize Application calls LineGetDevCaps, and checks IP address field. |
Initializesuccessful RegisteredIPv4Address & RegisteredIPv6Address available in LineDevCaps:DevSpecific, and RegisteredIPAddressMode is IPAddress_IPv4_IPv6. |
|
Reset device |
Phone or line goes out of service. LineDevSpecific (SLDSMT_LINE_PROPERTY_CHANGED) indicating registered IP address information is changed. |
|
Application calls LineGetDevCaps, and checks IP address field. |
The same RegisteredIPv4Address & RegisteredIPv6Address available in LineDevCaps:DevSpecific, but RegisteredIPAddressMode is IPAddress_Unknown. |
|
Device re-registered with CUCM. |
Phone or line back in service. LineDevSpecific (SLDSMT_LINE_PROPERTY_CHANGED) indicating registered IP address information is changed. |
|
Application calls LineGetDevCaps, and checks IP address field. |
The same RegisteredIPv4Address and RegisteredIPv6Address available in LineDevCaps:DevSpecific, but RegisteredIPAddressMode is set to IPAddress_IPv4_IPv6. |
|
Variance: Phone uses DHCP and new IP address is obtained for registering. |
LineDevSpecific (SLDSMT_LINE_PROPERTY_CHANGED) indicating registered IP address is changed New IPAddress will be in devSpecific when application queries LineGetDevCap. . |
Use cases related to Swap or Cancel feature are mentioned below:
Device A, B, C where A is a Cisco Unified IP Phone (future version)..
|
Action |
Expected events |
|---|---|
|
A ‡ C is on hold A ‡ B is connected, |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A press transfer |
For A: Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-3 DIALTONE |
|
A picks "Active Calls" |
Call-3 goes IDLE |
|
A picks call (A‡C) and presses transfer to complete transfer |
For A: Both calls go IDLE For B1: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = B |
Device A, B, C, A' where A and A' are sharedline.
|
Action |
Expected events |
|---|---|
|
A ‡ C is on hold A ‡ B is connected, |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A For A': Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C Call-2 LINE_CALLSTATE param1 = x100, CONNECTED_INACTIVE Caller = A, Called = B Connected B |
|
|
User performs connected transfer on Cisco Unified IP phone (future version) |
For A and A': All calls go IDLE For B1: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = B |
Device A, B, C .
|
Action |
Expected events |
|---|---|
|
A ‡ C is on hold A ‡ B is connected, |
For A: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
Application sends either CompleteTransfer or DirectTransfer on A |
For A and A': All calls go IDLE For B1: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = B |
|
Action |
Expected events |
|---|---|
|
A ‡ B A setup consult transfers to C And C answer |
For A: Call-1 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGTRANSFER Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A press resume to resume A‡ B call |
For A: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
Action |
Expected events |
|---|---|
|
A ‡B A setup consult transfer to C And C answer |
For A: Call-1 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGTRANSFER Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A press Swap |
For A: The scenario will look exactly the same when resume primary call. Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A press "Transfer" to complete transfer |
For A: Calls go IDLE For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = C For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = B |
|
Action |
Expected events |
|---|---|
|
A ‡ B A setup consult transfer to C And C answer |
For A: Call-1 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGTRANSFER Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A press Swap |
For A: The scenario will look exactly the same when resume primary call. Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
Application calls LineSetupTransfer on A's connected call (A‡B) to initiate transfer |
Request succeeds as phone cancels existing feature plan and allow CTI request to go through. |
|
Action |
Expected events |
|---|---|
|
A ‡ B A setup consult transfer to C And C answer |
For A: Call-1 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGTRANSFER Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A press Swap |
For A: The scenario will look exactly the same when resume primary call. Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A presses Cancel |
No TSP event since it is handled during swap operation |
|
Action |
Expected events |
|---|---|
|
A ‡ B A puts call on hold A creates new call to C, C answer |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A presses "Conference" |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGCONFENRENCE Caller = A, Called = C Connected C Call-3 DIALTONE |
|
A picks active call (A‡ C) on phone UI, and presses "Conference" to complete the conference |
For A: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = A, called = C, connected = C Call-3 IDLE For B: For A: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = B, called = C, connected = C For C: For A: CONNECTED CONFERENCED Caller = A, called = C, connected = C CONFERENCED Caller = C, called = B, connected = B |
|
Action |
Expected events |
|---|---|
|
A ‡ B A puts call on hold A creates new call to C, C answers |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A presses "Conference" |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, CONFERENCED Caller = A, Called = C Connected C Call-3 LINE_CALLSTATE param1 = x100, ONHOLDPENDINGCONFENRENCE Caller = A, Called = C Connected C Call-4 DIALTONE |
|
A picks "Active Calls" |
For A: Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C Call-3 / Call-4 IDLE |
|
A presses Cancel softkey |
For A: Call-1 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
Action |
Expected events |
|---|---|
|
A ‡ B A sets up conference to C, C answer |
For A: ONHOLDPENDINGCONF CONFERENCED Caller = A, called = B, connected = B CONNECTED Caller = A, called = C, connected = C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A presses "Swap" |
For A: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x100, HOLD Caller = A, Called = C Connected C |
|
A presses "Conference" to complete conference |
For A: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = A, called = C, connected = C For B: CONNECTED CONFERENCED Caller = A, called = B, connected = B CONFERENCED Caller = B, called = C, connected = C For C: For A: CONNECTED CONFERENCED Caller = A, called = C, connected = C CONFERENCED Caller = C, called = B, connected = B |
A and A’ are shared lines..
|
Action |
Expected events |
|---|---|
|
A ‡ B A sets up conference to C, C answers |
For A: ONHOLDPENDINGCONF CONFERENCED Caller = A, called = B, connected = B CONNECTED Caller = A, called = C, connected = C For A' CONNECTED INACTIVE Caller = A, celled = B, connected = B CONNECTED INACTIVE Caller = A, celled = C, connected = C For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
A presses "Swap" |
For A: The scenario looks the same when primary call resumes Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C |
|
A presses "Cancel" |
For A: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected = C |
|
For A' Call-1 LINE_CALLSTATE CONNECTED INACTIVE Caller = A, Called = B Connected = B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected = C |
|
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
Action |
Expected events |
|---|---|
|
A ‡ B A sets up conference to C, C answer |
For A: ONHOLDPENDINGCONF CONFERENCED Caller = A, called = B, connected = B CONNECTED Caller = A, called = C, connected = C |
|
For A' CONNECTED INACTIVE Caller = A, celled = B, connected = B CONNECTED INACTIVE Caller = A, celled = C, connected = C |
|
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
|
A resumes A‡B call |
For A: Call-1 LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B Connected B Call-2 LINE_CALLSTATE param1 = x400, HOLD Caller = A, Called = C Connected C |
|
For B: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = B, Connected = A |
|
|
For C: LINE_CALLSTATE param1 = x100, CONNECTED Caller = A, Called = C, Connected = A |
|
Action |
Expected events |
|---|---|
|
User is in Standard Supports Connected Xfer/Conf group RT phone A is in user's control list Application does LineInitialize |
RT PHONE/LINE is enumerated to APP |
|
Remove user from "Standard Supports Connected Xfer/Conf" user group |
APP receives PHONE_REMOVE / LINE_REMOVE |
|
Action |
Expected events |
|---|---|
|
User is in Standard Supports Connected Xfer/Conf group RT phone A is in user's control list Application does LineInitialize |
RT PHONE/LINE is enumerated to APP |
|
Remove user from Standard Supports Connected Xfer/Conf user group |
APP receives PHONE_REMOVE / LINE_REMOVE |
|
Action |
Expected events |
|---|---|
|
user is in "Standard Supports Connected Xfer/Conf" group RT phone A is in user's control list Application does LineInitialize |
RT PHONE/LINE is enumerated to APP |
|
App sends LineOpen to open line on Cisco Unified IP phone (future version) phone |
Successful |
|
Remove user from Standard Supports Connected Xfer/Conf group |
TSP sends LINE_CLOSE APP receives LINE_REMOVE |
|
Action |
Expected events |
|---|---|
|
user is not in "Standard Supports Connected Xfer/Conf" group RT phone A is in user's control list Application does LineInitialize |
RT PHONE/LINE is not enumerated to APP |
|
Add user to Standard Supports Connected Xfer/Conf group |
APP receives PHONE_CREATE / LINE_CREATE |
|
Action |
Events, requests and responses |
|---|---|
|
CUCM – Restricted UCM TSP is configured to connect Secure Application calls LineInitialize *** Upgrade CUCM to Unrestricted Unified CM CCM/CTI services restarted |
LineInitialize successful All lines associated are enumerated. OutOfService Events for all the Devices/Lines. ***TSP will internally try to Connect CTI in Secure mode. As CTI is upgraded to Non-secure, the Connection Fails and applications are not notified. Application has to disable "Secure Connection to CTI Manager" on the Security tab in TSP UI to setup connection to CTI/CUCM. |
|
Action |
Events, requests and responses |
|---|---|
|
CUCM – Restricted UCM TSP is configured to connect Secure Application calls LineInitialize Application calls LineShutdown *** Upgrade CUCM to Unrestricted UCM Application calls LineInitialize |
LineInitialize successful All lines associated are enumerated. LineShutDown successful LineInitialize successful. No lines are enumerated to application. |
|
Action |
Events, requests and responses |
|---|---|
|
CUCM – Unrestricted UCM Setup Non-Secure Connection Application calls LineInitialize Register CTI Port in Secure Mode
|
LineInitialize successful All lines associated to end users are enumerated. LineReply – with error -LINEERR_OPERATIONUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Setup:
CTI Port – Device Pool – with Node 1 as High Priority CM. TSP is configured to connect to CTI Manager of Node 2. Set up Secure Connection Application calls LineInitialize Register CTI Port in Secure Mode
|
LineInitialize successful All Lines Associated are Enumerated. LineReply – success LINE_CLOSE for the CTI Port |
Pre-conditions to all persistent call use cases, unless specified otherwise:
|
Action |
TAPI Messages |
TAPI Structures |
|---|---|---|
|
Create Call: LineMakeCall() on Line-A w ith DestAddress="DN of B" and B answers the Call |
At A: LINE_CALLSTATE dwParam1 = 0x00000100 ( CONNECTED) At B: LINE_CALLSTATE dwParam1 = 0x00000100 ( CONNECTED) |
CallInfo on A: CallerID: 1000 CalledID: 2000 ConnectedID: 2000 |
|
Application issues CCiscoLineDevSpecificHoldEx with ContentID = contentID1 on hCall1(call on A1) *** Call will be placed on Hold and VoH stream selected is played to B. |
At A: LINE_CALLSTATE dwParam1 = 0x00000400 (LINECALLSTATE_ONHOLD) |
Customer Phone – IP Phone A
Agent Phone – IP Phone B
Supervisor Phone – IP Phone C
Application monitoring all lines on all devices
New extension is negotiated when application opens lines
Service Parameter Setting: Observed Target = false, Observed Connected Parties = true
|
Action |
Events, Requests, and Responses |
||
|---|---|---|---|
|
A initiates call to B and B answers |
At A: CONNECTED Calling = A, Called = B, Connected = B At B: CONNECTED Calling = A, Called = B, Connected = A |
||
|
C issues CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_LocalOnly |
At B: LineDevSpecific(SLDST_START_CALL_MONITORING) CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly
At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_START_RECEPTION) |
Service Parameter Setting: Observed Target = true, Observed Connected Parties = false
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers |
At A: CONNECTED Calling = A, Called = B, Connected = B At B: CONNECTED Calling = A, Called = B, Connected = A |
|
C issues CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Silent tone = PlayToneDirection_RemoteOnly |
At B: LineDevSpecific(SLDST_START_CALL_MONITORING) CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_SilentMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_START_RECEPTION) |
|
C issues CciscoLineDevSpecificMonitoringUpdateMode with: mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_BothLocalAndRemote |
At B: LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Whisper_Coaching, PlayToneDirection_RemoteOnly) CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Whisper_Coaching, PlayToneDirection_RemoteOnly) CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
|
C issues CciscoLineDevSpecificMonitoringUpdateMode with: mode = MonitorMode_Silent tone = PlayToneDirection_NoLocalOrRemote |
At B: LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Silent, PlayToneDirection_RemoteOnly) CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: LineDevSpecific(SLDSMT_STOP_TRANSMISION) LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Silent, PlayToneDirection_RemoteOnly) CONNECTED devSpecific type = CallAttribute_SilentMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
Additional Setup: Agent shared line IP Phone B
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly B holds the call |
At B: ONHOLD devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At B’: ONHOLD At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_STOP_TRANSMISION) LineDevSpecific(SLDSMT_STOP_RECEPTION) |
|
B resumes the call |
At B: CONNECTED At B’: CONNECTED, INACTIVE At C: LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_START_RECEPTION) |
|
B holds the call B resumes the call |
At B: CONNECTED, INACTIVE LineDevSpecific(SLDSMT_MONITORING_ENDED) At B’: CONNECTED At C: IDLE |
Additional Setup: IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly B setup transfer to D and D answers |
At B: ONHOLDPENDTRANSFER devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONNECTED Calling = B, Called = D, Connected = D At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
|
B complete transfer to D |
At B: IDLE IDLE At C: IDLE |
Additional Setup: IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates Call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Silent tone = PlayToneDirection_RemoteOnly B setup conference to D and D answers B complete conference to D |
At B: CONFERENCE Calling = A, Called = B, Connected = B CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONFERENCE Calling = B, Called = D, Connected = D At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_SilentMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
|
C issues a CciscoLineDevSpecificMonitoringUpdateMode with: mode = MonitorMode_Silent tone = PlayToneDirection_RemoteOnly |
At B: LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Silent, PlayToneDirection_RemoteOnly) CONFERENCE Calling = A, Called = B, Connected = B CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONFERENCE Calling = B, Called = D, Connected = D At C: LineDevSpecific(SLDSMT_STOP_TRANSMISION) LineDevSpecific(SLDSMT_MONITORING_MODE_UPDATED, MonitorMode_Silent, PlayToneDirection_RemoteOnly) CONNECTED devSpecific type = CallAttribute_SilentMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
|
B issues a lineRemoveFromConference to drop D. |
At B: CONNECTED devSpecific type = CallAttribute_SilentMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly IDLE IDLE At C: No change in callInfo and no additional events |
Additional Setup: IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly C holds the call |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: ONHOLD Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_STOP_TRANSMISION) LineDevSpecific(SLDSMT_STOP_RECEPTION) |
|
C resumes the call |
At C: CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_START_RECEPTION) |
Additional Setup: Supervisor IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly C setup transfers the call to D, D answers |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: ONHOLDPENDTRANSFER Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONNECTED Calling = C, Called = D, Connected = D At D: CONNECTED Calling = C, Called = D, Connected = C |
|
C complete transfers the call |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = D, partition = D’s Partition, deviceName = D’s device transactionID = xxxx, tone = PlayToneDirection_RemoteOnly At C: IDLE IDLE At D: CONNECTED Calling = C, Called = D Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
Additional Setup: Supervisor IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates call to B and B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly C setup conferences the call to D and D answers |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C: CONFERENCE ONHOLDPENDCONF Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONNECTED Calling = C, Called = D, Connected = D At D: CONNECTED Calling = C, Called = D, Connected = C |
|
C complete conferences the call |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = CFB, partition = CFB Partition, deviceName = CFB device transactionID = xxxx, tone = PlayToneDirection_RemoteOnly At C: CONFERENCE Calling = C, Called = B/B’s Name, Connected = CFB CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CONNECTED Calling = C, Called = D, Connected = D At D: CONFERENCE Calling = C, Called = D, Connected = D CONNECTED CONNECTED Calling = D, Called = CFB, Connected = CFB |
|
C drops the call |
At B: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = D, partition = D’s Partition, deviceName = D’s device transactionID = xxxx, tone = PlayToneDirection_RemoteOnly At C: IDLE IDLE IDLE At D: CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = B, partition = B’s Partition, deviceName = B’s device transactionID = xxxx, tone = PlayToneDirection_RemoteOnly |
|
D issues a CciscoLineDevSpecificMonitoringUpdateMode with: permLineId = B permLineId mode = MonitorMode_Silent tone = PlayToneDirection_RemoteOnly |
Additional Setup: Supervisor IP Phone D
|
Action |
Events, Requests, and Responses |
|---|---|
|
A initiates Call to B, B answers C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_RemoteOnly |
At B (Application 1): CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C (Application 1): CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
|
Second application opens all lines |
At B (Application 2): CONNECTED devSpecific CallAttributeBitMask = TSPCallAttribute_WhisperMonitorCall type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly At C (Application 2): CONNECTED CallAttributeBitMask = TSPCallAttribute_WhisperMonitorCall_Target Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly |
Overall security status of the monitoring call either silent or whisper must be same. See Secure monitoring use cases.
Overall security status of the monitoring call must not change if monitor mode is updated either from silent to whisper or vice versa.
Additional Setup: All devices are secure
|
Action |
Events, Requests, and Responses |
||
|---|---|---|---|
|
A initiates call to B and B answers |
At A: CONNECTED Calling = A, Called = B, Connected = B At B: CONNECTED Calling = A, Called = B, Connected = A |
||
|
C issues a CciscoLineDevSpecificStartCallMonitoring with: permLineId = B permLineId mode = MonitorMode_Whisper_Coaching tone = PlayToneDirection_LocalOnly |
At B: LineDevSpecific(SLDST_START_CALL_MONITORING) CONNECTED devSpecific type = CallAttribute_WhisperMonitorCall dn = C, partition = C’s Partition, deviceName = C’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CallSecurityStatus = OverallCallSecurityStatus_Encrypted
At C: LineDevSpecific (dwparam1 = DevSpecificData, dwparam2 = SLDST_SRTP_INFO, dwParam3 = MEDIA_ENCRYPT_KEYS_AVAILABLE) SRTP keys are available CONNECTED Calling = C, Called = B/B’s Name Connected = ""/Whisper, Redirection = ""/Whisper, Redirecting = ""/Whisper, devSpecific type = CallAttribute_WhisperMonitorCall_Target dn = B, partition = B’s Partition, deviceName = B’s device transactionId = xxxx, tone = PlayToneDirection_RemoteOnly CallSecurityStatus = OverallCallSecurityStatus_Encrypted LineDevSpecific(SLDSMT_START_TRANSMISION) LineDevSpecific(SLDSMT_START_RECEPTION) |
The application updates the monitoring mode on an agent call that is on hold as follows:
A initiates Call to B and B answers
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
B puts the call on hold
C issues CciscoLineDevSpecificMonitoringUpdateMode with:
mode = MonitorMode_Silent
tone = PlayToneDirection_RemoteOnly
LINE_REPLY returns LINEERR_INVALCALLSTATE
The application initiates Whisper Coaching where the agent is a SIP device with older firmware version that does not support media mixing as follows:
A initiates Call to B and B answers
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
LINE_REPLY returns LINEERR_RESOURCEUNAVAIL
The application updates the monitoring mode where the agent is a SIP device with older firmware version that does not support media mixing as follows:
A initiates Call to Band B answers
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Silent
tone = PlayToneDirection_RemoteOnly
C issues a CciscoLineDevSpecificMonitoringUpdateMode with:
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
LINE_REPLY returns LINEERR_RESOURCEUNAVAIL
The application updates the monitoring mode on a monitoring call at the supervisor that is in a conference as follows:
A initiates Call to Band B answers
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Silent
tone = PlayToneDirection_RemoteOnly
C setups or completes the call to D and D answers.
C issues a CciscoLineDevSpecificMonitoringUpdateMode with:
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
LINE_REPLY returns LINEERR_OPERATIONUNAVAIL
The application initiates Whisper Coaching on a agent that already is playing an agent greeting as follows:
A initiates Call to Band B answers
B issues a CCiscoLineDevSpecificStartSendMediaToBIBRequest with:
DN = IVR DN
timeout = 30
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
LINE_REPLY returns LINEERR_RESOURCEUNAVAIL
The application initiates Agent Greeting on a call that already has a Whisper Coaching session as follows:
A initiates Call to Band B answers
C issues a CciscoLineDevSpecificStartCallMonitoring with:
permLineId = B permLineId
mode = MonitorMode_Whisper_Coaching
tone = PlayToneDirection_RemoteOnly
B issues a CCiscoLineDevSpecificStartSendMediaToBIBRequest with:
DN = IVR DN
timeout = 30
LINE_REPLY returns LINEERR_RESOURCEUNAVAIL
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