Top N User Reports

CAR provides reporting capabilities for three levels of users:

  • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.

  • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.

  • Individual users - Generate a billing report for their calls.


Note

Depending on your job function, you may not have access to every report that is described in this chapter.

Top N Reports

Top N Charge reports the users who made the maximum charge for the specified date range. If you are a manager, the report includes the top charges for all calls that users who report to you made during the specified period. If you are a CAR administrator, the report includes the top charges for all calls that all users on the system made for the specified period. You can generate each Top N Charge report with options to show the information by individual users, by destinations, or by all calls.

Top N Duration reports the top number of users that incurred a maximum time on calls during a period that you specify. If you are a manager, the report lists the top number of users who report to you that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. If you are a CAR administrator, the report lists the top number of users that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. You can generate each Top N Duration report with options to show the information by individual users, by destinations, or by all calls.

Top N Number of Calls reports the top number of calls that were made and received by users during a period that you specify. If you are a manager, the report lists the top number of calls by users among the users who report to you for the chosen date range. If you are a CAR administrator, the report lists the top number of calls for each user in the system. You can generate each Top N Number of Calls report with options to show the information by individual users and by extensions.

Generate Top N by Charge Reports

This section describes how to generate, view, or mail reports about the top calls when classified by cost.

Procedure

Step 1

Perform one of the following tasks:

  1. If you are a manager, choose Top N > By Charge.

  2. If you are a CAR administrator, choose User Reports > Top N > By Charge.

    The Top N Charge window displays.

Step 2

In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.

Tip 

To check all check boxes, click Select All; to uncheck the check boxes, click Clear All.

Table 1. Top N by Charge Call Types

Call Type

Description

On Net

Outgoing calls that originate on one Unified Communications Manager network, go out through a trunk, and terminate on a different Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set Up Dial Plan.

Internal

Calls, including intracluster calls, that originate in the Unified Communications Manager network and end in the same Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Unified Communications Manager network going out through the PSTN.

International

International calls that originate in the Unified Communications Manager network and go out through the PSTN.

Incoming

Inbound calls that originate outside the Unified Communications Manager network and enter the Unified Communications Managernetwork through a gateway.

Tandem

Inbound calls that originate outside the Unified Communications Manager network, enter the Unified Communications Managernetwork through a gateway, and transfer outbound from the Unified Communications Managernetwork through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Step 3

In the Report Type field, choose a report type as described in the following table.

Table 2. Top N by Charge Report Types

Report Type

Description

By Individual Users

This report lists the users who incurred the maximum charges.

By Destinations

This report lists the destinations that incurred the maximum charges.

By All Calls

This default report lists the calls that incurred the maximum charges.

Note 

Top N Destination by Charge reports display the top destinations based on the charge incurred. If the same destination number comprises different call classifications (for example, some are Internal, and some are Incoming), they get treated and listed separately in these reports.

Step 4

In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report, and go to the table.

Note 

You can only choose the automatically generated report if you are logged in as CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.

Step 5

Enter the number (n) of records to display in the report in the No of Records field. The default designates five.

Step 6

Choose the date range for the period for which you want to generate the report.

Step 7

If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 8

Click the View Report button.

The report displays.

Step 9

If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports.

Generate Top N by Duration Reports

This section describes how to generate, view, or mail reports about the top calls when they are classified by duration.

Procedure

Step 1

Perform one of the following tasks:

  1. If you are a manager, choose Top N > By Duration.

  2. If you are a CAR administrator, choose User Reports > Top N > By Duration..

    The Top N by Duration window displays.

Step 2

In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.

Table 3. Top N by Duration Call Types

Call Type

Description

On Net

Outgoing calls that originate on one Unified Communications Managernetwork, go out through a trunk, and terminate on a different Unified Communications Managernetwork. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set Up Dial Plan.

Internal

Calls, including intracluster calls, that originate in the Unified Communications Manager network and end in the same Unified Communications Managernetwork (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Unified Communications Managernetwork going out through the PSTN.

International

International calls that originate in the Unified Communications Manager network and go out through the PSTN.

Incoming

Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway, and go into the Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Unified Communications Managernetwork, enter the Unified Communications Manager network through a gateway, and then are transferred outbound from the Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Step 3

In the Report Type field, choose a report type as described in the following table.

Table 4. Top N by Duration Report Types

Report Type

Description

By Individual Users

This report lists the users who incurred the maximum duration.

By Destinations

This report lists the destinations that incurred the maximum duration.

By All Calls

This report lists the calls that incurred the maximum duration.

Note 

Top N Destinations by Duration reports display the top destinations based on the duration of the calls. If the same destination number comprises different call classifications (for example, some are Internal and some are Incoming), they get treated and listed separately in these reports.

Step 4

In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report and go to the table.

Note 

You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.

Step 5

Enter the number (n) of records to display in the report in the No of Records field. The default designates five.

Step 6

Choose the date range for the period for which you want to generate the report.

Step 7

If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 8

Click the View Report button.

The report displays.

Step 9

If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports.

Generate Top N by Number of Calls Reports

This section describes how to generate, view, or mail reports about the top calls when classified by volume.

Procedure

Step 1

Perform one of the following tasks:

  1. If you are a manager, choose Top N > By Number of Calls.

  2. If you are a CAR administrator, choose User Reports > Top N > By Number of Calls.

    The Top N by Number of Calls window displays.

Step 2

In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.

Table 5. Top N by Number of Calls Call Types

Call Type

Description

On Net

Outgoing calls that originate on one Unified Communications Manager network, go out through a trunk, and terminate on a different Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set Up Dial Plan.

Internal

Calls, including intracluster calls, that originate in the Unified Communications Manager network and end in the same Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Unified Communications Manager network going out through the PSTN.

International

International calls that originate in the Unified Communications Manager network and go out through the PSTN.

Incoming

Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway, and go into the Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Unified Communications Managernetwork, enter the Unified Communications Manager network through a gateway, and transfer outbound from the Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Step 3

In the Report Type field, choose a report type as described in the following table.

Table 6. Top N by Number of Calls Report Types

Report Type

Description

By Individual Users

This report lists the users who incurred the maximum number of calls.

By Extensions

This report lists the extensions that have placed or received the greatest number of calls in your group (managers) or the system (CAR administrators).

Step 4

In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default Generate New Report and go to the table.

Note 

You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.

Step 5

Enter the number (n) of records that display in the report in the No of Records field. The default designates five.

Step 6

Choose the date range for the period for which you want to generate the report.

Step 7

If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 8

Click the View Report button.

The report displays.

Step 9

If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports.

Additional Documentation

  • Administration Guide for Cisco Unified Communications Manager

  • Cisco Unified Serviceability Administration Guide

  • Cisco Unified Communications Manager Call Detail Records Administration Guide