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This chapter provides an overview of the Cisco Unified Communications Manager Call Home service and describes how to configure the Cisco Unified Communications Manager Call Home feature. The Call Home feature allows to communicate and send the diagnostic alerts, inventory, and other messages to the Smart Call Home back-end server.
Smart Call Home provides proactive diagnostics, real-time alerts, and remediation on a range of Cisco devices for higher network availability and increased operational efficiency. It accomplishes the same by receiving and analyzing the diagnostic alerts, inventory, and other messages from Smart Call Home enabled Cisco Unified Communications Manager. This particular capability of Cisco Unified Communications Manager is called as Cisco Unified Communications Manager Call Home.
Smart Call Home contains modules that perform the following tasks:
For more information about Smart Call Home, see the Smart Call Home page at this location:
http://www.cisco.com/en/US/products/ps7334/serv_home.html
The Anonymous Call Home feature is a sub-feature of the Smart Call Home feature that allows Cisco to anonymously receive inventory and telemetry messages. Enable this feature to keep your identification anonymous.
Inventory messages contains information about the cluster, nodes, and license.
The following table lists the inventory messages for Smart Call Home and Anonymous Call Home.
Anonymous Call Home |
||
---|---|---|
Contact Email |
Applicable |
Not Applicable |
Contact Phone number |
Applicable |
Not Applicable |
Street Address |
Applicable |
Not Applicable |
Server Name |
Applicable |
Not Applicable |
Server IP Address |
Applicable |
Not Applicable |
Licence Server |
Applicable |
Not Applicable |
OS Version |
Applicable |
Applicable |
Model |
Applicable |
Applicable |
Serial Number |
Applicable |
Applicable |
CPU Speed |
Applicable |
Applicable |
RAM |
Applicable |
Applicable |
Storage Partition |
Applicable |
Applicable |
Firmware version |
Applicable |
Applicable |
BIOS Version |
Applicable |
Applicable |
BIOS Information |
Applicable |
Applicable |
Raid Configuration |
Applicable |
Applicable |
Active Services |
Applicable |
Applicable |
Publisher Name |
Applicable |
Not Applicable |
Publisher IP |
Applicable |
Not Applicable |
Product ID |
Applicable |
Applicable |
Active Version |
Applicable |
Applicable |
Inactive Version |
Applicable |
Applicable |
Product Short name |
Applicable |
Applicable |
Telemetry messages contain information about the number of devices (IP phones, gateways, conference bridge, and so on) for each device type that is available on a Cisco Unified Communication Manager cluster. The telemetry data contains the device count for the entire cluster.
The following table lists the telemetry messages for Smart Call Home and Anonymous Call Home.
Telemetry messages |
Smart Call Home |
Anonymous Call Home |
---|---|---|
Contact Email |
Applicable |
Not Applicable |
Contact Phone number |
Applicable |
Not Applicable |
Street Address |
Applicable |
Not Applicable |
Server name |
Applicable |
Not Applicable |
CM User Count |
Applicable |
Not Applicable |
Serial Number |
Applicable |
Applicable |
Publisher name |
Applicable |
Not Applicable |
Device count and Model |
Applicable |
Applicable |
Phone User Count |
Applicable |
Applicable |
CM Call Activity |
Applicable |
Applicable |
Registered Device count |
Applicable |
Not Applicable |
Upgrade history |
Applicable |
Not Applicable |
System Status |
Applicable for Host name, Date, Locale, Product Version, OS Version, Licence MAC, Up Time, MP Stat, Memory Used, Disk Usage, Active and Inactive partition used, and DNS |
Applicable for Date, Locale, Product Version, OS Version, Licence MAC, Up Time, Memory Used, Disk Usage, and Active and Inactive partition used |
Configuration messages contain information about the row count for each database table that is related to a configuration. The configuration data consists of table name and row count for each table across the cluster.
If you have a service contract directly with Cisco Systems, you can register Unified Communications Manager for the Cisco Smart Call Home service. Smart Call Home provides fast resolution of system problems by analyzing Call Home messages that are sent from Unified Communications Manager and providing background information and recommendations.
The Cisco Unified Communications Manager Call Home feature delivers the following messages to the Smart Call Home back-end server:
The following are the alerts for Smart Call Home.
The collected information is deleted from the primary AMC server after 48 years. By default, CUCM publisher is the primary AMC server.
The configuration, inventory, and telemetry messages are sent periodically (first day of every month) to the Call Home back-end. The information in these messages enables TAC to provide timely and proactive service to help customers manage and maintain their network.
To support the Cisco Unified Communications Manager Call Home service, you require the following:
To access Unified Communications Manager Call Home, go to Cisco Unified Serviceability Administration and choose CallHome ( ).
Call Home |
Enabled |
If default Smart Call Home configuration is changed during installation, then the same settings reflect in the Call Home user interface.
Note |
You must need to have a SMTP setup if you choose Email as the transport method and SMTP setup is not a required for Secure Web (HTTPS) option. |
In Cisco Unified Serviceability, choose .
The Call Home Configuration window appears.
Note |
You can also configure the Cisco Smart Call Home while installing the Cisco Unified Communications Manager. |
The Smart Call Home feature is enabled if you configure Smart Call Home option during installation. If you select None, a reminder message is displayed, when you log in to Cisco Unified Communications Manager Administration. Instructions to configure Smart Call Home or disable the reminder using Cisco Unified Serviceability is provided.
The following table describes the settings to configure the Cisco Unified Communications Manager Call Home.
The following limitations apply when Cisco Unified Communications Manager or Cisco Unified Presence server is down or unreachable:
The following limitations are due to Alert Manager and Collector (AMC):
The following are the limitations in the mixed cluster (Cisco Unified Communications Manager and IM and Presence) scenario:
For more information about Smart Call Home, refer the following URL: