Cisco Unified Serviceability, a web-based troubleshooting tool, provides the following functionality:
Saves alarms and events for troubleshooting and provides alarm message definitions.
Saves trace information to log files for troubleshooting.
Monitors real-time behavior of components through the Cisco Unified Real-Time Monitoring Tool (Unified RTMT).
Provides audit capability by logging configuration changes to the system by a user or as a result of the user action. This functionality supports the Information Assurance feature of Cisco Unified Communications Manager and Cisco Unity Connection.
Provides feature services that you can activate, deactivate, and view through the Service Activation window.
Generates and archives daily reports; for example, alert summary or server statistic reports.
Allows Cisco Unified Communications Manager, IM and Presence Service and Cisco Unity Connection to work as a managed device for Simple Network Management Protocol (SNMP) remote management and troubleshooting.
Monitors the disk usage of the log partition on a node (or all nodes in the cluster).
Monitors the number of threads and processes in the system; uses cache to enhance the performance.
Cisco Unified Communications Manager only: Generates Cisco Unified Communications Manager reports for Quality of Service, traffic, and billing information through Cisco Unified Communications Manager CDR Analysis and Reporting.
IM and Presence Service uses a different Serviceability interface than the others and therefore is referred to separately when required.
Cisco RIS Data Collector provides Process and Thread statistic counters in the Cisco Unified Real-Time Monitoring Tool. To configure the maximum number of processes and threads that are allowed, so Cisco RIS Data Collector can provide these associated counters, access the Maximum Number of Threads and Process service parameter for the Cisco RIS Data Collector service in the administration interface for your configuration.
Cisco Unified Communications Manager: For information on configuring service parameters, refer to the Cisco Unified Communications Manager Administration Guide.
Cisco Unity Connection: For information on configuring service parameters, refer to the System Administration Guide for Cisco Unity Connection.
Cisco Unity Connection only: For Cisco Unity Connection, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unity Connection Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.
Cisco Unified Serviceability supports the functionality that is described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco Unity Connection Serviceability, refer to the Cisco Unity Connection Serviceability Administration Guide.
Cisco Unified Serviceability provides the following reporting tools:
Cisco Unified Communications Manager only:
Cisco Unified Communications Manager only:Cisco Unified Communications Manager CDR Analysis and Reporting - Generates Cisco Unified Communications Manager reports for Quality of Service, traffic, and billing information through Cisco Unified Communications Manager CDR Analysis and Reporting. For more information, see CDR Analysis and Reporting Administration Guide.
Cisco Unified Communications Manager only: Cisco Unified Communications ManagerDialed Number Analyzer - Allows you to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results, and use the results to improve the dial plan. For more information on how to access and use Dialed Number Analyzer, see Cisco Unified Communications Manager Dialed Number Analyzer Guide.
Cisco Unified Communications Manageronly: Cisco Unified Reporting Web Application - Allows you to inspect or troubleshoot data for a standalone server or a cluster. This application, which is separate from Cisco Unified Serviceability, combines data by category from all accessible Cisco Unified Communications Manager servers in a cluster into one output view. Some reports run health checks to identify conditions that could affect server or cluster operations. If you are an authorized user, you access Cisco Unified Reporting in the main navigation menu in Cisco Unified Communications Manager Administration or with theFile > Cisco Unified Reporting link on the Unified RTMT menu. For more information, see Cisco Unified Reporting Administration Guide. Serviceability Reports Archive - Archives reports that the Cisco Serviceability Reporter service generates.
Cisco Unified Real-Time Monitoring Tool (Unified RTMT) - Monitors real-time behavior of components through Unified RTMT; creates daily reports that you can access through the Serviceability Reports Archive. For more information, see Cisco Unified Real-Time Monitoring Tool Administration Guide.
You can access Cisco Unified IM and Presence Reporting in the main navigation menu in Cisco Unified Communications IM and Presence Service.
Remote serviceability tools
The content in this section does not apply to Cisco Unity Connection.
To supplement the management and administration of the Cisco Unified Communications Manager system, you can use remote serviceability tools. Using these tools, you can gather system and debug information for diagnostic help or remote troubleshooting. The tools can process and report on a collection of local or remote Unified Communications Manager configuration information. With customer permission, technical support engineers log in to a Unified Communications Manager server and get a desktop or shell that allows them to perform any function that could be done from a local login session.
Unified Communications Manager supports the following capabilities for remote serviceability:
Simple Network Management Protocol (SNMP) - Provides remote management for managed devices such as Unified Communications Manager.
Show Command Line Interface - Displays Unified Communications Manager system data.
Customized login message
You can upload a text file that contains a customized login message that appears on the initial Serviceability window.
For more information and the procedure for uploading your customized login message, refer to the Cisco Unified Communications Operating System Administration Guide.
Cisco supports the following browsers with Cisco Unified Serviceability.
Table 1 Supported Browsers and Operating Systems
You can access Cisco Unified Communications Manager with this browser...
...if you use one of these operating systems
Microsoft Internet Explorer 7
Microsoft Windows XP SP3
Microsoft Internet Explorer 8
Microsoft Windows XP SP3
Microsoft Windows Vista SP2
Mozilla Firefox 3.x
Microsoft Windows XP SP 3
Microsoft Windows Vista SP
Apple Mac OS X
Apple Mac OS X
To access Cisco Unified Serviceability, you must browse to the application from a machine that runs the supported browser.
Cisco Unified Communications Manager CDR Analysis and Reporting, which is a Cisco Unified Serviceability tool, supports these same browsers. Cisco Unified Real-Time Monitoring Tool, a separate plug-in, supports a different set of browsers. Refer to the Cisco Unified Real-Time Monitoring Tool Administration Guide for more information.
Cisco Unified Serviceability uses HTTPS to establish secure connections.
Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser controls, for example, the Back button, when you perform configuration tasks.