Managed Services Guide for Cisco Unified Communications Manager and IM and Presence Service

Contents

% - A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V

Index

%

%IOwait 1

A

alarms

alert-level severity 1

critical-level severity 1

debug-level severity 1

emergency-level severity 1

error-level severity 1

informational-level severity 1

notice-level severity 1

overview 1

pre-configured callmanager 1

pre-configured system 1

removed in Cisco Unified CM Release 8.0(1) 1

warning-level severity 1

alert notification

configuring parameters for counter (table) 1

alerts as syslog messages and traps 1

B

backup and restore 1

C

CDRs and CMRs 1

Cisco Analog Access

perfmon object and counters 1

Cisco Annunciator Device

perfmon object and counters 1

Cisco CallManager

perfmon object and counters 1

Cisco CallManager External Call Control

perfmon object and counters 1

Cisco CallManager SAF

perfmon object and counters 1

Cisco CallManager System Performance

perfmon object and counters 1

Cisco CTIManager

perfmon object and counters 1

Cisco Dual-Mode Mobility

perfmon object and counters 1

Cisco Extension Mobility

perfmon object and counters 1

Cisco Gatekeeper

perfmon object and counters 1

Cisco H.323

perfmon object and counters 1

Cisco Hunt Lists

perfmon object and counters 1

Cisco HW Conference Bridge Device

perfmon object and counters 1

Cisco IME Server 1

Cisco IP Manager Assistant

perfmon object and counters 1

Cisco Lines

perfmon object and counters 1

Cisco Locations

perfmon object and counters 1

Cisco Media Streaming Application

perfmon object and counters 1

Cisco MGCP BRI Device

perfmon object and counters 1

Cisco MGCP FXO Device

perfmon object and counters 1

Cisco MGCP FXS Device

perfmon object and counters 1

Cisco MGCP Gateways

perfmon object and counters 1

Cisco MGCP Gateways 1

Cisco MGCP PRI Device

perfmon object and counters 1

Cisco MGCP T1CAS Device

perfmon object and counters 1

Cisco MOH Device

perfmon object and counters 1 2

Cisco MTP Device

perfmon object and counters 1

Cisco Phones

perfmon object and counters 1

Cisco Presence Feature

perfmon object and counters 1

Cisco QSIG Feature

perfmon object and counters 1

Cisco security agent support 1

Cisco Signaling Performance

perfmon object and counters 1

Cisco SIP

perfmon object and counters 1 2 3

Cisco SIP Normalization

perfmon object and counters 1

Cisco SIP Stack

perfmon object and counters 1

Cisco SW Conf Bridge Device

perfmon object and counters 1

Cisco TFTP Server

perfmon object and counters 1

Cisco Tomcat Connector

perfmon object and counters 1

Cisco Transcode Device

perfmon object and counters 1

Cisco Unified CM Group Table 1

Cisco Unified Reporting 1

Cisco Video Conference Bridge

perfmon object and counters 1

Cisco WebDialer

perfmon object and counters 1

Cisco WSM Connector

perfmon object and counters 1

CISCO-CCM-MIB

alarms 1

Cisco Unified CM alarm enable 1

gateway alarm enable 1

malicious call alarm enable 1

phone failed config objects 1

phone status update config objects 1

all scalar objects 1

Cisco Unified CM alarms to enable 1

Cisco Unified CM managed services and snmp traps 1

compliance statements 1

cti device directory number table 1

cti device table 1

dynamic table objects 1

enhanced phone extension table with combination index 1

gateway table 1

gateway trunk table 1

h323 device table 1

media device table 1

mib conformance statements 1

notification types 1

notifications and alarms 1

quality report alarm configuration information 1

sip device table 1

static object tables 1

traps to monitor 1

voice mail device table 1

voice mail directory number table 1

CISCO-CCM_MIB

Cisco Unified CM group mapping table 1

Cisco Unified CM product type table 1

Cisco Unified CM region pair table 1

Cisco Unified CM region table 1

Cisco Unified CM table 1

Cisco Unified CM time zone table 1

definitions 1

device pool table 1

objects 1

phone failed table 1

phone status update table 1

phone table 1

textual conventions 1

CiscoLog

overview 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

CLI 1

clock synchronization 1

code yellow 1

community strings 1

counters

alert notification parameters (table) 1

cpu usage 1

critical service 1

critical services

IM and Presence 1

CTI

Cisco CTIManager

perfmon object and counters 1

D

Database Change Notification Client

perfmon object and counters 1

Database Change Notification Server

perfmon object and counters 1

Database Change Notification Subscription

perfmon object and counters 1

Database Local DSN

perfmon object and counters 1

database replication 1

Database Replication

Database Replication Does Not Occur When Connectivity Is Restored on Lost Node 1

Database Tables Out of Sync Do Not Trigger Alert 1

Replication Fails Between the Publisher and the Subscriber 1

Resetting Database Replication When Reverting to an Older Product Release 1

Database Replication Does Not Occur When Connectivity Is Restored on Lost Node 1

DB User Host Information Counters

perfmon object and counters 1

disk name mapping 1

disk usage 1

E

Enterprise Replication DBSpace Monitors

perfmon object and counters 1

Enterprise Replication Perfmon Counters

perfmon object and counters 1

F

format 1

G

general install/upgrade 1

H

hardware migration 1

HEADER field 1

historical information download 1

HOST field 1

I

IM and Presence

critical services 1

server status 1

IME

cisco unified CM server alerts 1

cisco unified CM server objects 1

IME server alerts 1

IME server objects 1

performance monitoring 1

IME Client

cisco unified CM server objects 1

IME Client Instance

cisco unified CM server objects 1

IME Configuration Manager

IME server objects 1

IME Server

IME server objects 1

IME Server System Performance

IME server objects 1

informs

overview 1

IP

perfmon object and counters 1

L

locked-down system 1

log file and syslog outputs 1

M

Memory

perfmon object and counters 1

MESSAGE field 1

message format 1

message length 1

mibs

cisco-ccm-mib 1

MSGNAME field 1

multipart messages 1

N

native hardware OOB management 1

Network Interface

perfmon object and counters 1

Number of Replicates

perfmon object and counters 1

O

object and counters

Database Change Notification Client 1

onboard agents 1

overview

alarms 1

CAR 1

CDRs amd CMRs 1

Cisco Unified CM 1

Cisco Unified Reporting 1

Cisco Unified Serviceability 1 2 3 4

CiscoLog messages 1

informs 1

managed services 1

MIBs 1

RTMT 1 2

SNMP 1

support deployment models 1

trace collection 1

traps 1

P

Partition

perfmon object and counters 1

perfmon

object and counters

Cisco Analog Access 1

Cisco Annunciator Device 1

Cisco CallManager 1

Cisco CallManager System Performance 1

Cisco CTIManager 1

Cisco Dual-Mode Mobility 1

Cisco Extension Mobility 1

Cisco Gatekeeper 1

Cisco H.323 1

Cisco Hunt Lists 1

Cisco HW Conference Bridge Device 1

Cisco IP Manager Assistant 1

Cisco Lines 1

Cisco Locations 1

Cisco Media Streaming Application 1

Cisco MGCP FXO Device 1

Cisco MGCP FXS Device 1

Cisco MGCP Gateways 1

Cisco MGCP PRI Device 1

Cisco MGCP T1CAS Device 1

Cisco MobilityManager 1

Cisco MOH Device 1

Cisco MTP Device 1

Cisco Phones 1

Cisco Presence Feature 1

Cisco QSIG Feature 1

Cisco Signaling Performance 1

Cisco SIP 1 2 3

Cisco SIP Normalization 1

Cisco SIP Stack 1

Cisco SIP Station 1

Cisco SW Conf Bridge Device 1

Cisco TFTP Server 1

Cisco Tomcat Connector 1

Cisco Transcode Device 1

Cisco Video Conference Bridge 1

Cisco WebDialer 1

Cisco WSM Connector 1

Database Change Notification Server 1

Database Change Notification Subscription 1

Database Local DSN 1

DB User Host Information 1

Enterprise Replication 1

Enterprise Replication DBSpace Monitors 1

IP 1

Memory 1

Network Interface 1

Partition 1

Process 1

Processor 1

System 1

TCP 1

Thread 1

Tomcat JVM 1

Tomcat Web Application 1

perfmon counters 1

performance monitoring

cisco unified CM server objects

IME Client 1

IME Client Instance 1

IME server objects

IME Configuration Manager 1 2 3

Number of Replicates 1

object and counters

Cisco Analog Access 1

Cisco Annunciator Device 1

Cisco CallManager 1

Cisco CallManager External Call Control 1

Cisco CallManager SAF 1

Cisco CallManager System Performance 1

Cisco CTIManager 1

Cisco Dual-Mode Mobility 1

Cisco Extension Mobility 1

Cisco Feature Control Policy 1

Cisco Gatekeeper 1

Cisco H.323 1

Cisco Hunt Lists 1

Cisco HW Conference Bridge Device 1

Cisco IP Manager Assistant 1

Cisco Lines 1

Cisco Locations 1

Cisco Media Streaming Application 1

Cisco MGCP BRI Device 1

Cisco MGCP FXO Device 1

Cisco MGCP FXS Device 1

Cisco MGCP Gateways 1

Cisco MGCP PRI Device 1

Cisco MGCP T1CAS Device 1

Cisco Mobility Manager 1

Cisco MOH Device 1

Cisco MTP Device 1

Cisco Phones 1

Cisco Presence Feature 1

Cisco QSIG Feature 1

Cisco Signaling Performance 1

Cisco SIP 1 2 3

Cisco SIP Normalization 1

Cisco SIP Stack 1

Cisco SIP Station 1

Cisco SW Conf Bridge Device 1

Cisco TFTP Server 1

Cisco Tomcat Connector 1

Cisco Transcode Device 1

Cisco Video Conference Bridge 1

Cisco WebDialer 1

Cisco WSM Connector 1

Database Change Notification Server 1

Database Change Notification Subscription 1

Database Local DSN 1

DB User Host Information 1

Enterprise Replication 1

Enterprise Replication DBSpace Monitors 1

IP 1

Memory 1

Network Interface 1

Number of Replicates 1

Partition 1

Process 1

Processor 1

System 1

Thread 1

Tomcat JVM 1

Tomcat Web Application 1

phone registration status 1

Process

perfmon object and counters 1

Processor

perfmon object and counters 1

R

Replication Fails Between the Publisher and the Subscriber 1

Resetting Database Replication When Reverting to an Older Product Release 1

RIS data collector perfmonlog 1

role-based access control 1

RTMT

callmanager perfmon objects and counters 1

system perfmon objects and counters 1

RTMT reports 1

S

security patching and updating 1

SEQNUM field 1

server status

IM and Presence 1

serviceability reports 1

SEVERITY field 1

snmp

snmp/r MIBs 1

troubleshooting 1

SNMP

basics 1

community strings 1

informs

overview 1

SNMPv1 1

trace configuration 1

traps

overview 1

troubleshooting tips for developers 1

users 1

standard syslog server implementations 1

summary 1

summary of CLI commands and GUI selections 1

syslog messages 1

System

perfmon object and counters 1

system health

critical processes to monitor 1 2

miscellaneous information 1 2 3 4 5 6 7 8 9

platform monitoring 1 2

platform security 1 2 3 4 5

recovery, migration, and backup/restore 1 2 3

related documentation 1

RTMT monitoring 1

RTMTmonitoring 1 2 3 4 5 6 7 8 9 10 11 12

software configuration management 1 2

software configuration management’detecting version and packages 1

supported interfaces 1

T

TAGS field 1

TCP 1

perfmon object and counters 1

Thread

perfmon object and counters 1

TIMESTAMP field 1

Tomcat JVM

perfmon object and counters 1

Tomcat Web Application

perfmon object and counters 1

trace

collection 1

recommendations for SNMP 1

trace and log central 1

trace collection 1

trace tools 1

traps

overview 1

troubleshooting

database tables out of sync do not trigger alert 1

for SNMP developers 1

troubleshooting trace 1

U

users (SNMP) 1

V

virtual memory 1