Phone Resets and Restarts

This chapter provides information to reset or restart devices without updating any attributes. Use this procedure if a problem arises, and you must reset or restart the phones with a bulk transaction. You can locate phones that you want to reset using either a query or a custom file.

Reset or Restart Phone Using Query

You can create a query to locate phones that you want to reset or restart.

Procedure

Step 1

Choose Bulk Administration > Phones > Reset/Restart Phones > Query.

The Reset/Restart Phones Configuration window displays.

Step 2

From the first Find Phones where drop-down list box, choose one of the following criteria:

Device Name
Description
Directory Number
Calling Search Space
Device Pool
Device Type
Call Pickup Group
LSC Status
Authentication String
Device Protocol
Security Profile
Common Device Configuration

From the second Find Phone where drop-down list box, choose one of the following criteria:

begins with
contains
is exactly
ends with
is empty
is not empty

Step 3

Specify the appropriate search text, if applicable.

Tip

To find all phones that are registered in the database, click Find without entering any search text.

Step 4

To further define your query, you can choose AND or OR to add multiple filters and repeat Step 2 and Step 3.

Step 5

Click Find.

A list of discovered templates displays by

Device Name
Description
Device Pool
Device Protocol
Status
IP Address

Step 6

From the list of records, click the device name that matches your search criteria.

Step 7

Click one of the following options:

Reset—To reset (power-cycle) the phones
Restart—To reset phones without power-cycling
Apply Config—To reset only the settings that have changed since the last reset

Step 8

In the Job Information area, enter the Job description.

Step 9

Choose an insert method. Do one of the following:

Click Run Immediately to insert phone records immediately.
Click Run Later to insert phone records at a later time.

Step 10

To create a job for inserting the phone records, click Submit.

To schedule this job, activate this job, or both, use the Job Configuration window.

Reset or Restart Phone Using Custom File

You can create a custom file of phones that you want to reset or restart using a text editor. You can use either device names or directory numbers in the custom file.

Before you begin

Create a text file that lists one of these details for the phones that you want to reset or restart:

Device names
Description
Directory numbers

Note

Put each item on a separate line in the text file.

Upload the file to the first node of Unified Communications Manager.

Procedure

Step 1

Choose Bulk Administration > Phones > Reset/Restart Phones > Custom File.

The Reset/Restart Phones Custom Configuration window displays.

Step 2

In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:

Device Name
Directory Number
Description

Step 3

In the list of custom files, choose the filename of the custom file for this update and then click Find.

Caution

If no information is entered into the query text box, the system resets or restarts all phones.

Step 4

Click one of the following

Reset—To reset (power-cycle) the phones
Restart—To reset phones without power-cycling
Apply Config—To reset only the settings that have changed since the last reset

Step 5

In the Job Information area, enter the Job description.

Step 6

Choose an insert method. Do one of the following:

Click Run Immediately to insert phone records immediately.
Click Run Later to insert phone records at a later time.

Step 7

To create a job for inserting the phone records, click Submit.

To schedule and/or activate this job, use the Job Configuration window.

Wipe or Lock Phones Using Query

You can create a query to locate phones that you want to wipe and/or lock.

Caution

The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

Procedure

Step 1

Choose Bulk Administration > Phones > Wipe and Lock Phones > Query.

The Wipe and Lock Phones Configuration window displays.

Step 2

From the first Find Phones where drop-down list box, choose one of the following criteria:

Device Name
Description
Directory Number
Calling Search Space
Device Pool
Device Type
Call Pickup Group
LSC Status
Authentication String
Device Protocol
Security Profile
Common Device Configuration

From the second Find Phone where drop-down list box, choose one of the following criteria:

begins with
contains
is exactly
ends with
is empty
is not empty

Step 3

Specify the appropriate search text, if applicable.

Tip

To find all phones that are registered in the database, click Find without entering any search text.

Step 4

To further define your query, you can choose AND or OR to add multiple filters and repeat 2 and 3.

Step 5

Click Find.

A list of discovered templates displays by

Device Name
Description
Device Pool
Device Protocol
Status
IP Address

Step 6

From the list of records, click the device name that matches your search criteria.

Step 7

Click one of the following options:

Lock—To lock the phones
Wipe—To wipe the phones
Wipe and Lock—To wipe and lock the phones

Note

If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

Step 8

In the Job Information area, enter the Job description.

Step 9

Choose an insert method. Do one of the following:

Click Run Immediately to wipe or lock phones immediately.
Click Run Later to wipe or lock phones at a later time.

Step 10

To create a job for locking and/or wiping the phones, click Submit.

To schedule and/or activate this job, use the Job Configuration window.

Wipe or Lock Phones Using Custom File

You can create a custom file of phones that you want to wipe and/or lock using a text editor. You can use either device names or directory numbers in the custom file.

Before you begin

Caution

The wipe operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

Create a text file that lists one of these details for the phones that you want to wipe and/or lock:

Device names
Description
Directory numbers

Note

Put each item on a separate line in the text file.

Upload the file to the first node of Unified Communications Manager.

Procedure

Step 1

Choose Bulk Administration > Phones > Wipe and Lock Phones > Custom File.

The Wipe and Lock Phones Configuration window displays.

Step 2

In the Update Phones where drop-down list box, choose the type of custom file that you have created from one of the following criteria:

Device Name
Directory Number
Description

Step 3

In the list of custom files, choose the filename of the custom file for this update and then click Find.

Caution

If no information is entered into the query text box, the system wipes or locks all phones.

Step 4

Click one of the following:

Lock—To lock the phones
Wipe—To wipe the phones
Wipe and Lock—To wipe and lock the phones

Note

If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone.

Step 5

In the Job Information area, enter the Job description.

Step 6

Choose an insert method. Do one of the following:

Click Run Immediately to wipe or lock phones immediately.
Click Run Later to wipe or lock phones at a later time.

Step 7

To create a job for locking and/or wiping the phones, click Submit.

To schedule and/or activate this job, use the Job Configuration window.

Bulk Administration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU8

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Book Title

Bulk Administration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU8

Chapter Title