Emergency Call Routing Regulations Overview
Emergency Call Routing Regulation provides us with information in compliance with the US FCC laws on how the Emergency Calls (911) are configured and routed in the US and non-US time zones.
The US FCC signed the following laws to ease public safety by encouraging and enabling the prompt deployment of a nationwide, seamless communications infrastructure for emergency services.
The US FCC signed the following laws on Emergency Call (911) routing:
Kari's Law—This law applies to Multi-Line Telephone Systems (MLTS) that serve users in settings such as office buildings, campuses, and hotels. The FCC requires MLTS to enable users to dial 911 directly, without dialing a prefix reach an outside line and notifies the front desk or security office when emergency calls are made.
Ray Baum's Act—Under section 506 of Ray Baum’s act, dispatch the location details (a street address, building number, floor number, room number) with emergency calls regardless of the technological platform used so that the 911 call centers receive the caller's location automatically and can dispatch responders more quickly.
For more information on FCC laws, see https://www.fcc.gov/mlts-911-requirements
An Emergency Responder effectively manages calls in the telephony network to respond and handle all emergency calls in compliance with local ordinances. It also dispatches location details and notifications are dispatched to the Unified Communications Manager.
The following image shows the connection between the Emergency Responder and Unified Communications Manager.
For more information on Cisco Emergency Responder, see Cisco Emergency Responder Administration Guide.
Unified Communications Manager as MLTS
The Cisco Unified Communications Manager Administration is an MLTS that has an inbuilt software to detect an absence of a direct 911 dial pattern for systems installed in the US time zone.
If the 911 route pattern isn’t enabled, the Cisco Unified CM Administration home page displays an alert message: You have not configured a direct dial 911 pattern on this system. Federal Communication Commission rules mandate that most multi-line telephone systems in the US have a direct dial 911 pattern.
If the system installed in a non-US time zone, where FCC laws aren't applicable, Emergency Call Routing Regulations configuration page disabled in the Unified Communications Manager.
You should consult with their legal counselor on the applicability of FCC laws and acknowledge in the system.