Overview
The Cisco Personal Communications Assistant (PCA) is a portal that provides access to the Cisco Unity Connection web tools for users to manage messages and personal preferences in Unity Connection. The Unity Connection web tools include the Messaging Assistant, the Messaging Inbox, and the Cisco Unity Connection Personal Call Transfer Rules. The Cisco PCA is installed on the Unity Connection server during installation.
Following are the tasks to troubleshoot problems with Cisco Personal Communications Assistant:
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If there is an error message associated with the problem, review the “Cisco PCA Error Messages” section on page 26-3.
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Review the “Users cannot Access Cisco PCA Pages” section on page 26-1 to consider the most common reasons why users cannot access the Cisco PCA pages, including use of an incorrect URL, incorrect browser settings, or the presence of unsupported software installed on the workstation.
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If users cannot browse to the Cisco PCA website at all or have trouble accessing the Cisco PCA applications, see the Troubleshooting User and Administrator Access chapter for the applicable troubleshooting procedures.
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If the problem is that Media Player does not show up correctly or at all, see the Troubleshooting Media Player chapter.
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If the problem is that the menu bar does not display any text, see the “Missing Text on the Menu Bar (Microsoft Windows Only)” section on page 26-6.
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Confirm that the Tomcat service is running. See the “Verifying if Tomcat Service is Running” section on page 26-7.
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Confirm whether appropriate changes have been made in the browser settings to support the locales.
If you cannot resolve the problem and plan to report the problem to Cisco TAC, you are asked to provide information about your system and about the problem.