Setting Up a Mitel SX-2000 Digital PIMG Integration with Cisco Unity Connection

Setting Up a Mitel SX-2000 Digital PIMG Integration

Task List for Mitel SX-2000 PIMG Phone System Integration

Before doing the following tasks to integrate Unity Connection with the Mitel SX-2000 phone system using PIMG units (media gateways), confirm that the Unity Connection server is ready for the integration after completing the server installation, following the tasks in the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html

  1. Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met. See the Requirements section.

  2. Plan how the voice messaging ports are used by Unity Connection. See the Planning the Usage of Voice Messaging Ports chapter.

  3. Program the Mitel SX-2000 phone system and extensions. See the “Programming Mitel SX-2000 PIMG Phone System for Integration” section.

  4. Set up the PIMG units. See the “Setting Up the Digital Mitel PIMG Units” section.

  5. Create the integration. See the Creating an Integration section.

  6. Test the integration. See the Testing the Integration chapter.

  7. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the Adding New User Templates for Multiple Integrations chapter.

Requirements

This integration supports configurations of the following components:

Phone System

  • Mitel SX-2000.

  • One or more of the applicable PIMG units. For details, see the “Introduction” chapter.

  • The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.

To simplify troubleshooting, we recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the second port on the first PIMG unit, and so on. Alternatively, if you have multiple PIMG units, you can reduce answer times in the event of a PIMG unit failure by connecting the phone system ports to the PIMG units in a round-robin fashion. For example, connect the first phone system voice messaging port to the first port on the first PIMG unit, connect the second phone system voice messaging port to the first port on the second PIMG unit, and so on.

  • The PIMG units connected to the same LAN or WAN that Unity Connection is connected to.

  • If the PIMG units connect to a WAN, the requirements for the WAN network connections are:

    • For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.

    • For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.

    • No network devices that implement network address translation (NAT).

    • A maximum 200 ms one-way network latency.

Programming Mitel SX-2000 PIMG Phone System for Integration

The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.


Caution

In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.

Do the following steps to program the Mitel SX-2000 phone system.

Procedure

Step 1

On the phone system console, go to the Main Forms screen, and select Multiline Set Forms.

Step 2

On the Multiline Set Forms screen, select Multiline Set Assignment.

Step 3

On the Multiline Set Assignment screen, select DNI Circuit Assignment.

Step 4

On the DNI Circuit Assignment screen, enter the following options.

Table 1. DNI Circuit Assignment Options

Field

Setting

Cabinet

Enter 2.

Shelf

Enter 1.

Slot

Enter 7.

Circuit

Enter 4.

Card Type

Select DNI Line.

Device Type: Channel #1

Select Superset 430.

Step 5

Return to the Multiline Set Forms screen.

Step 6

On the Multiline Set Forms screen, select Multiline Set Key Assignment.

Step 7

On the Multiline Set Key Assignment screen, enter the following options.

Table 2. Multiline Set Key Assignment Options

Field

Setting

Prime Directory Number

Enter the first directory number.

Key Number: 2

Select not assigned.

Key Number: 3

Select not assigned.

Key Number: 4

Select not assigned.

Key Number: 5

Select not assigned.

Key Number: 6

Select not assigned.

Key Number: 7

Select not assigned.

Key Number: 8

Select not assigned.

Key Number: 9

Select not assigned.

Key Number: 10

Select not assigned.

Key Number: 11

Select not assigned.

Step 8

Return to the Form Groups screen.

Step 9

On the Form Groups screen, select Group Forms.

Step 10

On the Group Forms screen, select Hunt Group Assignment.

Step 11

On the Hunt Group Assignment screen, enter the following options.

Table 3. Hunt Group Assignment Options

Field

Setting

Pilot Number

Enter the pilot number for Unity Connection.

Name

Enter IP gateway hunt.

Hunt Mode

Select the hunt mode that you want to use. For example, select “Circular.”

Step 12

In the Hunt Group Assignment table of the Hunt Group Assignment screen, assign the directory number for each port on the PIMG units connected to the phone system as follows.

Table 4. Hunt Group Assignment Table

Member

Directory Number

Name

1

<the prime directory number>

Enter IP gateway Port 1.

2

<the second directory number>

Enter IP gateway Port 2.

3

<the third directory number>

Enter IP gateway Port 3.

4

<the next directory number>

Enter IP gateway Port 4.

5

<the next directory number>

Enter IP gateway Port 5.

6

<the next directory number>

Enter IP gateway Port 6.

7

<the next directory number>

Enter IP gateway Port 7.

8

<the next directory number>

Enter IP gateway Port 8.

.
.
.

<additional directory numbers>

.
.
.

<last member>

<the last directory number>

Enter IP gateway Port <n>.

Setting Up the Digital Mitel PIMG Units

Do the following procedures to set up the digital Mitel PIMG units that are connected to the Mitel SX-2000 phone system.

These procedures require that the following tasks have already been completed:

  • The phone system is connected to the digital Mitel PIMG units using digital lines.

  • The PIMG units are ready to be connected to the LAN or WAN.

  • The PIMG units are connected to a power source.

Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.

Downloading PIMG Firmware Update Files for Digital Mitel PIMG Units

http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.


Note

To access the software download page, you must be signed in to Cisco.com as a registered user.

This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.

  1. In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications  > Messaging  > Cisco Unity and select Cisco Unity Telephony Integration.

  2. On the Log In page, enter your username and password, then select Log In.

  3. On the Select a Release page, under Latest Releases, select the most recent release.

  4. In the right column, select the version of the firmware for digital Mitel PIMG units.

  5. On the Download Image page, select Download.

  6. On the Supporting Document(s) page, select Agree.

  7. In the File Download dialog box, select Save.

  8. In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save.

  9. In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears and select Extract.

  10. In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.

  11. Close the window for the extracting application.

Procedure

On a Windows workstation with a high-speed Internet connection that have access to the PIMG units, go to the following link:

Setting Up Digital Mitel PIMG Units (Firmware Version 6.x)

Procedure

Step 1

On the Windows workstation, add a temporary route to enable access to the PIMG units.

  1. On the Windows Start menu, select Run.

  2. Enter cmd, and press Enter. The Command Prompt window appears.

  3. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.

    For example, if the IP address of the workstation is 198.1.3.25, enter “route add 10.12.13.74<space>198.1.3.25” in the Command Prompt window.

  4. Close the Command Prompt window.

Step 2

Connect a PIMG unit to the network.

Step 3

In the web browser, go to http://10.12.13.74.

Step 4

To sign in, enter the following case-sensitive settings.

Table 5. Sign-in Settings

Field

Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 5

Select OK.

Step 6

On the System menu, select Upgrade.

Step 7

On the Upgrade page, select Browse.

Step 8

In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.

Step 9

Select Mtl_<xx > .app (where <xx> is multiple digits), and select Open.

Step 10

On the Upgrade page, select Install File.

Step 11

After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.

Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.

Step 12

Repeat Step 6 through Step 11 for each of the following files:

  • Mtl_<xx>.fsh

  • Run<xx>FskEcho.dsp

  • Mtl<xx>.lca

Step 13

On the Configuration menu, select Import/Export.

Step 14

On the Import/Export page, select Browse.

Step 15

In the Choose File dialog box, browse to the file MTLDNI_Cfg_Mitel.ini.

Step 16

Select MTLDNI_Cfg_Mitel.ini, and select Open.

Step 17

On the Import/Export page, select Import File.

Step 18

After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK.

Step 19

In the web browser, go to http://10.12.13.74.

Step 20

To sign in, enter the following case-sensitive settings.

Table 6. Sign-in Settings

Field

Setting

Username

Enter admin.

Password

Enter IpodAdmin.

Step 21

Select OK.

Step 22

If your Unity Connection system must have an RTP port range of 16384 to 32767, do the following substeps. Otherwise, continue to Step 23.

You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.

Note

 

The default RTP port range for PIMG units is 49000 to 50000. Some Unity Connection configurations require a different RTP port range.

  1. On the Configuration menu, select Import/Export.

  2. On the Import/Export page, under Export Files, select Export All Settings.

  3. In the File Download dialog box, select Save.

  4. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.

  5. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.

  6. Locate the line with the following parameter: 

    
gwRTPStartPort

  7. Change the value of the parameter to 16384 so that the line reads as follows: 

    
gwRTPStartPort = 16384

  8. Locate the line with the following parameter: 

    
gwRTPEndPort

  9. Change the value of the parameter to 32767 so that the line reads as follows: 

    
gwRTPEndPort = 32767

  10. Save the file, and exit Notepad.

  11. On the Configuration menu of the PIMG unit, select Import/Export.

  12. On the Import/Export page, under Browse for Import File, select Browse.

  13. In the Choose File dialog box, browse to the file Config.ini that you saved.

  14. Select Config.ini, and select Open.

  15. On the Import/Export page, select Import File.

  16. When prompted to restart the PIMG unit, select OK.

  17. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.

  18. To sign in, enter the following case-sensitive settings.

    Table 7. Sign-in Settings

    Field

    Setting

    Username

    Enter admin.

    Password

    Enter IpodAdmin.

  19. Select OK.

Step 23

On the System menu, select Password.

Step 24

On the Change Password page, enter the following settings.

Table 8. Change Password Page Settings

Field

Setting

Old Password

Enter IpodAdmin. (This setting is case sensitive.)

New Password

Enter your new password. (This setting is case sensitive.)

Confirm Password

Enter your new password. (This setting is case sensitive.)

Step 25

Select Change.

Step 26

On the Configuration menu, select Routing Table.

Step 27

On the Routing Table page, under Router Configuration, select VoIP Host Groups.

Step 28

Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.

Table 9. First VoIP Host Group Settings

Field

Settings

Name

Accept the default or enter another descriptive name of the VoIP host group.

Load-Balanced

(Unity Connection without a cluster) Select False.

(Unity Connection with a cluster configured) Select False.

Fault-Tolerant

(Unity Connection without a cluster) Select False.

(Unity Connection with a cluster configured) Select True.

Step 29

For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060.

For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Step 30

For Unity Connection without a cluster, continue to Step 32. For Unity Connection with a cluster configured, select Add Host.

Step 31

In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.

Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly.

Step 32

Select Submit.

Step 33

Under Router Configuration, select TDM Trunk Groups.

Step 34

Under TDM Trunk Groups, select Add Trunk Group.

Step 35

Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.

Table 10. First TDM Trunk Group Settings (Inbound Calls)

Field

Settings

Name

Enter Inbound_PBX_Calls or another unique name.

This TDM trunk group handles all incoming calls from the phone system.

Selection Direction

Select Ascending.

Selection Mode

Select Linear.

Port/Channel Content

Enter the numbers of the PIMG ports handling inbound calls. For example, enter “*” for all PIMG ports, or enter “1-6” for the first six PIMG ports.

Step 36

Under TDM Trunk Groups, select Add Trunk Group.

Step 37

Enter the following settings for the second TDM trunk group.

Table 11. Second TDM Trunk Group Settings (MWIs)

Field

Settings

Name

Enter MWIs or another unique name.

This TDM trunk group handles outbound MWI calls (where applicable).

Selection Direction

Select Ascending.

Selection Mode

Select Cyclic.

Port/Channel Content

Enter the numbers of the PIMG ports that dial out MWIs. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports.

Step 38

Under TDM Trunk Groups, select Add Trunk Group.

Step 39

Enter the following settings for the third TDM trunk group.

Table 12. Third TDM Trunk Group Settings (Outbound Calls)

Field

Settings

Name

Enter Outbound_PBX_Calls or another unique name.

This TDM trunk group handles all outbound calls from Unity Connection.

Selection Direction

Select Descending.

Selection Mode

Select Linear.

Port/Channel Content

Enter * for all channels in all ports.

Enter the numbers of the PIMG ports that handle outbound (dialout) calls. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports.

Step 40

Select Submit.

Step 41

Under Router Configuration, select Inbound VoIP Rules.

Step 42

Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.

Step 43

Select Add Rule.

Step 44

Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.

Table 13. First New Inbound VoIP Rule Settings (MWIs)

Field

Settings

Enable

Check this check box.

Rule Label

Enter MWI_Calls or another name.

This inbound VoIP rule handles all MWI calls from Unity Connection.

Request Type

Select Message.

Originating VoIP Host Address

Enter *.

Step 45

Under Inbound VoIP Request Matching, enter the following settings.

The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another rule.

Table 14. Inbound VoIP Request Matching Settings

Field

Settings

Calling Number

Enter *.

Calling Name

Enter *.

Called Number

Enter *.

Called Name

Enter *.

Redirect Number

Enter *.

Redirect Name

Enter *.

Step 46

Under Outbound Routes, enter the following settings.

The rule that you created in Step 44 must be selected. Otherwise, any changes you make apply to another rule.

Table 15. Outbound Routes Settings

Field

Settings

Device Selection

Outbound Destination

Select TDM.

Trunk Group

Select the name of the TDM trunk group that you created for MWIs in Step 37. For example, select “MWIs.”

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 47

Under Inbound VoIP Rules, select Add Rule.

Step 48

Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.

Table 16. Second New Inbound VoIP Rule Settings (Outbound Calls)

Field

Settings

Enable

Check this check box.

Rule Label

Enter Outbound_UC_Calls or another name.

This inbound VoIP rule handle all outbound calls from Unity Connection.

Request Type

Select Call.

Originating VoIP Host Address

Enter *.

Step 49

Under Inbound VoIP Request Matching, enter the following settings.

The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.

Table 17. Inbound VoIP Request Matching Settings

Field

Settings

Calling Number

Enter *.

Calling Name

Enter *.

Called Number

Enter *.

Called Name

Enter *.

Redirect Number

Enter *.

Redirect Name

Enter *.

Step 50

Under Outbound Routes, enter the following settings.

The rule that you created in Step 48 must be selected. Otherwise, any changes you make apply to another rule.

Table 18. Outbound Routes Settings

Field

Settings

Device Selection

Outbound Destination

Select TDM.

Trunk Group

Select the name of the TDM trunk group that you created for outbound calls in Step 39. For example, select “Outbound_PBX_Calls.”

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 51

Select Submit.

Step 52

Under Router Configuration, select Inbound TDM Rules.

Step 53

Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.

Table 19. First Inbound TDM Rule Settings

Field

Settings

Enable

Check this check box.

Rule Label

Enter Inbound_Rule_1 or another name.

This inbound TDM rule handles all incoming calls from the phone system.

Request Type

Select Call.

Trunk Group

Select the name of the TDM trunk group that you created for incoming calls from the phone system in Step 35. For example, select “Inbound_PBX_Calls.”

Step 54

Under Inbound TDM Request Matching, enter the following settings.

The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.

Table 20. Inbound TDM Request Matching Settings

Field

Settings

Calling Number

Enter the applicable matching rule used. For example, enter “*” for all.

Calling Name

Enter the applicable matching rule used. For example, enter “*” for all.

Called Number

Enter the applicable matching rule used. For example, enter “*” for all.

Called Name

Enter the applicable matching rule used. For example, enter “*” for all.

Redirect Number

Enter the applicable matching rule used. For example, enter “*” for all.

Redirect Name

Enter the applicable matching rule used. For example, enter “*” for all.

Step 55

Under Outbound Routes, enter the following settings.

The rule that you created in Step 53 must be selected. Otherwise, any changes you make apply to another rule.

Table 21. Outbound Routes Settings

Field

Settings

Device Selection

Outbound Destination

Select VoIP.

Host Group

Select the name of the VoIP host group that you created for Cisco Unity Connection in Step 28.

CPID Manipulation

Calling Number

Enter S.

Calling Name

Enter S.

Called Number

Enter D.

Called Name

Enter D.

Redirect Number

Enter R.

Redirect Name

Enter R.

Select Primary/Alternate Route

Primary

Select Primary.

Step 56

If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 58.

Step 57

Repeat Step 53 through Step 56 for all remaining inbound TDM rules that you want to create.

Step 58

Select Submit.

Step 59

On the Configuration menu, select TDM  > General.

Step 60

On the TDM General Settings page, enter the following settings.

Table 22. TDM General Settings Page Settings

Field

Settings

PCM Coding

Select uLaw.

Minimum Call Party Delay (ms)

Enter 500.

Maximum Call Party Delay (ms)

Enter 2000.

Dial Digit on Time (ms)

Enter 100.

Dial Inter-Digit Time (ms)

Enter 100.

Dial Pause Time (ms)

Enter 2000.

Turn MWI On FAC

Enter the code that turns MWIs on.

Turn MWI Off FAC

Enter the code that turns MWIs off.

Outbound Call Connect Timeout (ms)

Enter 10000.

Wait for Ringback/Connect on Blind Transfer

Select Yes.

Hunt Group Extension

Enter the pilot number of the Unity Connection voice messaging ports.

Disconnect on Fax Cleardown Tone

Select No.

Step 61

Select Submit.

Step 62

On the Configuration menu, select TDM  > Port Enable.

Step 63

On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.

Step 64

Confirm that Yes is selected for all other ports on the PIMG unit.

Step 65

Select Submit.

Step 66

On the Configuration menu, select VoIP  > General.

Step 67

On the VoIP General Settings page, enter the following settings.

Table 23. VoIP General Settings Page Settings

Field

Setting

User-Agent

Host and Domain Name

Enter the host and domain name of the PIMG unit.

Transport Type

Select UDP.

Call as Domain Name

Select No.

SIPS URI Scheme Enabled

Select No.

Invite Expiration (sec)

Enter 120.

Server

DNS Server Address

Enter the IP Address of the Domain Name Server that the PIMG unit uses.

DNS Translation of Phone Numbers

Select No.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060.

Registration Expiration (sec)

Enter 3600.

TCP/UDP

UDP/TCP Transports Enabled

Select Yes.

TCP/UDP Server Port

Enter 5060.

TCP Inactivity Timer (sec)

Enter 30.

TLS

TLS Transport Enabled

Select No.

TLS Server Port

Enter 5061.

SSL TLS Protocol

Select SSLv3 TLSv1.

Mutual TLS Authentication Required

Select Yes.

TLS Inactivity Timer (sec)

Enter 30.

Verify TLS Peer Certificate Date

Select Yes.

Verify TLS Peer Certificate Trust

Select Yes.

Proxy

Primary Proxy Server Address

Leave this field blank.

Unity Connection

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10.

Timing

T1 Time (ms)

Enter 400.

T2 Time (ms)

Enter 3000.

T4 Time (ms)

Enter 5000.

Monitoring

Monitor Call Connections

Select No.

Call Monitor Interval (sec)

Monitor VoIP Hosts

VoIP Host Monitor Interval (sec)

Step 68

Select Submit.

Step 69

On the Configuration menu, select VoIP  > Media.

Step 70

On the VoIP Media Settings page, enter the following settings.

Table 24. VoIP Media Settings Page Settings

Field

Settings

Audio

Audio Compression

Select the preferred codec for audio compression.

RTP Digit Relay Mode

Select RFC2833.

RTP Fax/Modem Tone Relay Mode

Select RFC2833.

RTP Source IP Address Validation

Select Off.

RTP Source UDP Port Validation

Select Off.

Signaling Digit Relay Mode

Select Off.

Voice Activity Detection

Select Off.

RFC 3960 Early Media Support

Select On Demand.

Frame Size

Select the applicable setting:

  • G.711—20

  • G.729AB—10

    Failure to use the correct setting results in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711—1

  • G.729AB—2

    Failure to use the correct setting results in recorded messages containing nothing but silence.

Fax

Fax IP-Transport Mode

SRTP

SRTP Preference

Select RTP Only.

MKI on Transmit Stream

Select Yes.

Key Derivation Enable

Select Yes.

Key Derivation Rate

Enter 16.

Anti-replay Window Size Hint

Enter 64.

Cipher Mode

Select AES_Counter_Mode.

Authentication Type

Select SHA1.

Authentication Tag Length

Select SHA1_80_bit.

Step 71

Select Submit.

Step 72

On the Configuration menu, select VoIP  > QOS.

Step 73

On the VoIP QOS Configuration page, enter the following settings.

Table 25. VoIP QOS Configurative Page Settings

Field

Settings

Call Control QOS Byte

Enter 104.

RTP QOS Byte

Enter 184.

Step 74

Select Submit.

Step 75

On the Configuration menu, select IP.

Step 76

On the IP Settings page, enter the following settings.

Table 26. IP Settings Page Settings

Field

Settings

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units use.

BOOTP Enabled

Select No.

SNTP Server IP Address

Step 77

Select Submit.

Step 78

On the Configuration menu, select Tone Detection.

Step 79

On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.

  1. From a available phone, call a second phone.

  2. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

  3. From a third phone, dial one of the busy phones.

  4. Confirm that you hear a busy tone.

  5. Hang up the third phone but leave the handsets for the other two phones off.

Step 80

Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 79c. from the third phone.

Step 81

Select Learn.

Step 82

On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.

  1. From an available phone, dial an extension that does not exist.

  2. Confirm that you hear the reorder or error tone.

  3. Hang up the phone.

Step 83

Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 82a.

Step 84

Select Learn.

Step 85

On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.

  1. From an available phone, dial an extension that does exist.

  2. Confirm that you hear the ringback tone.

  3. Hang up the phone.

Step 86

Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 85a.

Step 87

Select Learn.

Step 88

Select Submit.

Step 89

Hang up the phones that you used in Step 79.

Step 90

On the System menu, select Restart.

Step 91

On the Restart page, select Restart Unit Now.

Step 92

Repeat Step 2 through Step 91 on all remaining PIMG units.

Configuring Unity Connection Integration with Mitel SX-2000 Phone System

After ensuring that the Mitel SX-2000 phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.

Creating an Integration

Procedure

Step 1

In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.

Step 2

On the Search Phone Systems page, under Display Name, select the name of the default phone system.

Step 3

On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 4

If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.

Step 5

Under Message Waiting Indicator Settings, selectUse Same Port for Enabling and Disabling MWIs.

Step 6

Select Save.

Step 7

On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.

Step 8

On the New Port Group page, enter the applicable settings and select Save.

Table 27. Settings for the New Port Group Page

Field

Setting

Phone System

Select the name of the phone system that you entered in Step 3.

Create From

Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.

SIP Security Profile

Select 5060.

SIP Transport Protocol

Select the SIP transport protocol that Unity Connection uses.

IP Address or Host Name

Enter the IP address of the PIMG unit that you are integrating with Unity Connection.

Port

Enter the SIP port of the PIMG unit that Unity Connection connects to. We recommend that you use the default setting.

This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.

Step 9

On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save.

Step 10

In the Related Links drop-down box, select Add Ports and select Go.

Step 11

On the New Port page, enter the following settings and select Save.

Table 28. Settings for the New Port Page

Field

Considerations

Enabled

Check this check box.

Number of Ports

Enter 8.

(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)

Note

 

For a Unity Connection cluster, the server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this server can handle all voice messaging traffic for the cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this server must have 16 voice messaging ports.

Phone System

Select the name of the phone system that you entered in Step 3.

Port Group

Select the name of the port group that you added in Step 8.

Step 12

On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.

Note

 

By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.

Step 13

On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 29. Settings for the Voice Messaging Ports

Field

Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Extension

Enter the extension for the port as assigned on the phone system.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

(Serial integrations only) Uncheck this check box. Otherwise, the integration may not function correctly.

(Digital and analog integrations only) Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Unity Connection uses the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Unity Connection uses the port that has been idle the longest.

Step 14

Select Save.

Step 15

Select Next.

Step 16

Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.

Step 17

In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.

Step 18

On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3.

Step 19

Repeat Step 7 through Step 18 for each remaining PIMG unit integrated with Unity Connection.

Note

 

Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.

Step 20

To create a port group for MWIs, do the following substeps.

Note

 
All MWI requests are handled by the master PIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are "not port specific" (they do not use ports).

  1. In Cisco Unity Connection Administration expand Telephony Integration then select Port Group .

  2. On the Search Port Groups page, select Add New.

  3. On the New Port Group page, enter the applicable settings and select Save.

    Table 30. Settings for the New Port Group Page (MWIs)

    Field

    Setting

    Phone System

    		Select the name of the phone system that you entered in Step 3.

    Create From

    		Select Port Group Template and select SIP to DMG/PIMG/TIMG SIP to in the drop-down box.

    Display Name

    		Enter a MWI Port Group or another descriptive name for the port group.

    SIP Security Profile

    		Select 5060.

    SIP Transport Protocol

    		Select the SIP transport protocol that Unity Connection uses.

    IPv4 Address or Host Name

    		Enter the IP address of the master PIMG unit.

    IPv6 Address or Host Name

    		Do not enter a value in this field. IPv6 is not supported for PIMG integrations.

    IP Address or Host Name

    		Enter the IP address of the master PIMG unit.

    Port

    		Enter the SIP port of the master PIMG unit.

    Caution

     
    This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.

  4. On the Port Group Basics page, on the Edit menu, select Advanced Settings.

  5. On the Edit Advanced Settings page, under SIP MWI Requests, select Not Port Specific then select Save.

  6. On the Edit menu, select Port Group Basics.

  7. Under Port Group, select Reset.

  8. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicator check box is checked and select Save.

Step 21

If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25.

Step 22

On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.

Step 23

On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.

Table 31. Settings for the Phone System Trunk

Field

Setting

From Phone System

Enter the display name of the phone system that you are creating a trunk for.

To Phone System

Enter the display name of the previously existing phone system that the trunk connects to.

Trunk Access Code

Enter the extra digits that Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.

Step 24

Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.

Step 25

In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 26

In the Task Execution Results window, select Close.