Index A
adding
description of message attachments 7-2
members to system distribution lists 6-3
port 7-4
SIP server 7-9
system distribution lists 6-3
TFTP server 7-8
Administrator account 4-1
administrators
accounts created by importing from Cisco Unified Communications Manager 4-5
deleting 4-9
alias, effect of changing A-2
All Voicemail Users distribution list 6-2
alternate extensions
advanced settings A-13
custom settings A-13
application users
deleting 4-9
audio format
changing for calls 7-12
automated attendant 8-29
AXL servers
changing settings 7-4
B
backup and restore application for migrations (COBRAS) 19-20
Bulk Edit, accessing 4-8
C
call handlers
default 8-5
Goodbye 8-6
Opening Greeting 8-6
Operator 8-6
Route From Next Call Routing Rule Action, using with routing rules 8-21
Call Handler Traffic report, description 17-9
call loop detection 7-3
call management
managing schedules and holidays 2-1
overview 9-1
call routing tables
and the Route From Next Call Routing Rule action 8-21
calls, changing the audio format (or codec) for 7-12
certificate, viewing for port 7-5
changing
AXL server settings 7-4
call loop detection settings 7-3
Cisco Unified Communications Manager server settings 7-8
MWI settings 7-7
phone system trunk settings 7-11
port group advanced settings 7-10
port group settings 7-6, 7-7
SIP settings 7-7
TFTP server settings 7-8
Cisco SIP Proxy Server
adding 7-9
Cisco Unified Communications Manager
adding TFTP server 7-8
changing AXL server settings 7-4
changing server settings 7-8
changing TFTP server settings 7-8
deleting servers 7-8
deleting TFTP server 7-8
port certificate 7-5
root certificate for Connection 7-14
Cisco Unified Real-Time Monitoring Tool (RTMT) 16-18
Cisco Unity Connection Administration
interface 1-4
Cisco Utilities Database Link for Informix 19-21
Cisco Voice Technology Group Subscription tool 19-21
COBRAS backup and restore application 19-20
codec
changing for calls 7-12
Connection 1.x, migrating from 19-20
Connection User Data Dump 19-21
conversation
documenting for users 19-21
easy sign-in 17-5
sign-in 17-5
creating
restriction tables 8-20, 8-24
schedules 13-7
CUDLI 19-21
Custom Keypad Mapping tool
accessing 19-6
conversations that can be customized 19-7
documenting keymap for users 19-17
guidelines 19-7
resetting 19-7
using 19-6
D
Database Proxy 19-19
deleting
Cisco Unified Communications Manager servers 7-8
integration, phone system 7-2
members from system distribution lists 6-3
TFTP server 7-8
user accounts 4-9
Dial Plan report, description 17-8
Dial Search Scope report, description 17-8
Distribution Lists report, description 17-8
E
easy sign-in conversation 17-5
email in external message store, user access A-11
F
forwarded (relay) messages A-6
G
G.711 A-Law codec
selecting for calls 7-12
G.711 Mu-Law codec
selecting for calls 7-12
G.729a codec
selecting for calls 7-12
Goodbye call handler 8-6
Grammar Statistics tool, accessing 19-18
I
Import Users tool, accessing 4-6
integration
adding phone system trunk 7-11
adding port 7-4
adding SIP certificate 7-15
adding SIP security profile 7-15
adding SIP server 7-9
adding TFTP server 7-8
AXL server, changing settings 7-4
call loop detection, changing settings 7-3
changing Cisco Unified Communications Manager server settings 7-8
changing phone system trunk settings 7-11
changing port group advanced settings 7-10
changing SIP settings 7-7
changing TFTP server settings 7-8
deleting 7-2
deleting Cisco Unified Communications Manager servers 7-8
deleting TFTP server 7-8
IPv6 7-16
MWI, disabling the use of the same port for turning on and off 7-3
MWIs, changing settings 7-7
port certificate 7-5
port description 7-4
port group, changing settings 7-6, 7-7
users associated with phone system 7-4
viewing root certificate for Connection 7-14
IPv6 7-16
L
LDAP
disabling authentication 12-11
M
Mailbox Store report, description 17-7
message aging 9-8
message aging alerts
about 9-8, 9-9
message attachment
adding 7-2
message recording expiration 9-10
messages
aging 9-8
aging alerts 9-8, 9-9
expiration 9-10
forwarded (relay) A-6
migrating from Connection 1.x using COBRAS (recommended) 19-20
migrating from Unity using COBRAS (recommended) 19-20
relay A-6
Message Traffic report, description 17-7
message waiting indicators (MWIs), overview A-5
migrating data and messages from Unity or Connection 1.x 19-20
modifying
user accounts (in Connection Administration) 4-7
MWIs
changing settings 7-7
disabling the use of the same port for turning on and off 7-3
O
Opening Greeting
call handler 8-6
Operator account 4-2
Operator call handler 8-6
Outcall Billing Detail report, description 17-9
Outcall Billing Summary report, description 17-9
P
passwords or PINs
changing A-5
settings A-4
Phone Interface Failed Sign-In report, description 17-6
phone system
changing AXL server settings 7-4
deleting integration 7-2
disabling the use of the same port for turning on and off an MWI 7-3
list of users associated with 7-4
phone system trunk
changing settings 7-11
Port Activity report, description 17-7
port group
changing advanced settings 7-10
changing settings 7-6, 7-7
port memory, disabling 7-3
ports
adding 7-4
adding SIP certificate 7-15
adding SIP security profile 7-15
description 7-4
port certificate for Connection 7-5
viewing root certificate for Connection 7-14
proxy address, created when a user alias is changed A-2
R
relay messages A-6
Remote Administration Tools 19-19
reports
generating and viewing 17-6
restriction tables
creating 8-20, 8-24
default 8-24
Default Fax 8-24
Default Outdial 8-24
Default System Transfer 8-24
Default Transfer 8-24
overview 8-22
roles
default roles 3-8
overview 3-7
root certificate
viewing 7-14
Route From Next Call Routing Rule action 8-21
S
sag-03-01 19-1
sag-03-02 19-20
sag-03-03 19-20
sag-03-04 19-21
schedules and holidays
creating schedules 13-7
security
adding SIP certificate 7-15
adding SIP security profile 7-15
port certificate 7-5
viewing root certificate for Connection 7-14
Session Initiation Protocol (SIP), changing settings 7-7
Show Dependency Results 19-18
sign-in conversation 17-5
SIP
adding SIP certificate 7-15
adding SIP security profile 7-15
SIP server
adding 7-9
SMTP proxy addresses
created when a user alias is changed A-2
SpeechView Activity Report by User, description 17-9
SpeechView Activity Summary Report, description 17-9
Subscriber Information Dump. See Connection User Data Dump.
Synch Users Tool, accessing 4-6
System Configuration report, description 17-9
system distribution lists
adding and removing members 6-3
creating 6-3
T
Task Management tool, accessing 19-1
TFTP server
adding 7-8
changing settings 7-8
deleting 7-8
tools, Custom Keypad Mapping 19-6
Transfer Call Billing report, description 17-9
trunk, phone system
adding 7-11
changing settings 7-11
U
Undeliverable Messages Mailbox account 4-2
Unity, migrating from 19-20
Unity Connection Messaging System account 4-2
Unused Voice Mail Accounts report, description 17-9
user access to email in an external message store A-11
user accounts
administrator roles 3-7
creating by importing from Cisco Unified Communications Manager 4-5
default accounts 4-1
overview 4-1
User Lockout report, description 17-8
User Message Activity report, description 17-8
User Phone Sign-In and MWI report, description 17-8
users
deleting 4-9
finding 4-2
list of users associated with phone system 7-4
migrating from Connection 1.x using COBRAS (recommended) 19-20
migrating from Unity using COBRAS (recommended) 19-20
Users report, description 17-7
users without voice mailboxes 4-1
users with voice mailboxes 4-1
user templates
default templates 3-6
utilities and tools
Cisco Voice Technology Group Subscription Tool 19-21
Grammar Statistics 19-18
Import Users 4-6
RTMT 16-18
Synch Users 4-6
Task Management 19-1
V
voice mailboxes
deleting end users 4-9
voice messaging port
adding 7-4
voice recognition
Grammar Statistics tool 19-18
W
Wallet Card Wizard 19-21
Index
A
adding
description of message attachments 7-2
members to system distribution lists 6-3
port 7-4
SIP server 7-9
system distribution lists 6-3
TFTP server 7-8
Administrator account 4-1
administrators
accounts created by importing from Cisco Unified Communications Manager 4-5
deleting 4-9
alias, effect of changing A-2
All Voicemail Users distribution list 6-2
alternate extensions
advanced settings A-13
custom settings A-13
application users
deleting 4-9
audio format
changing for calls 7-12
automated attendant 8-29
AXL servers
changing settings 7-4
B
backup and restore application for migrations (COBRAS) 19-20
Bulk Edit, accessing 4-8
C
call handlers
default 8-5
Goodbye 8-6
Opening Greeting 8-6
Operator 8-6
Route From Next Call Routing Rule Action, using with routing rules 8-21
Call Handler Traffic report, description 17-9
call loop detection 7-3
call management
managing schedules and holidays 2-1
overview 9-1
call routing tables
and the Route From Next Call Routing Rule action 8-21
calls, changing the audio format (or codec) for 7-12
certificate, viewing for port 7-5
changing
AXL server settings 7-4
call loop detection settings 7-3
Cisco Unified Communications Manager server settings 7-8
MWI settings 7-7
phone system trunk settings 7-11
port group advanced settings 7-10
port group settings 7-6, 7-7
SIP settings 7-7
TFTP server settings 7-8
Cisco SIP Proxy Server
adding 7-9
Cisco Unified Communications Manager
adding TFTP server 7-8
changing AXL server settings 7-4
changing server settings 7-8
changing TFTP server settings 7-8
deleting servers 7-8
deleting TFTP server 7-8
port certificate 7-5
root certificate for Connection 7-14
Cisco Unified Real-Time Monitoring Tool (RTMT) 16-18
Cisco Unity Connection Administration
interface 1-4
Cisco Utilities Database Link for Informix 19-21
Cisco Voice Technology Group Subscription tool 19-21
COBRAS backup and restore application 19-20
codec
changing for calls 7-12
Connection 1.x, migrating from 19-20
Connection User Data Dump 19-21
conversation
documenting for users 19-21
easy sign-in 17-5
sign-in 17-5
creating
restriction tables 8-20, 8-24
schedules 13-7
CUDLI 19-21
Custom Keypad Mapping tool
accessing 19-6
conversations that can be customized 19-7
documenting keymap for users 19-17
guidelines 19-7
resetting 19-7
using 19-6
D
Database Proxy 19-19
deleting
Cisco Unified Communications Manager servers 7-8
integration, phone system 7-2
members from system distribution lists 6-3
TFTP server 7-8
user accounts 4-9
Dial Plan report, description 17-8
Dial Search Scope report, description 17-8
Distribution Lists report, description 17-8
E
easy sign-in conversation 17-5
email in external message store, user access A-11
F
forwarded (relay) messages A-6
G
G.711 A-Law codec
selecting for calls 7-12
G.711 Mu-Law codec
selecting for calls 7-12
G.729a codec
selecting for calls 7-12
Goodbye call handler 8-6
Grammar Statistics tool, accessing 19-18
I
Import Users tool, accessing 4-6
integration
adding phone system trunk 7-11
adding port 7-4
adding SIP certificate 7-15
adding SIP security profile 7-15
adding SIP server 7-9
adding TFTP server 7-8
AXL server, changing settings 7-4
call loop detection, changing settings 7-3
changing Cisco Unified Communications Manager server settings 7-8
changing phone system trunk settings 7-11
changing port group advanced settings 7-10
changing SIP settings 7-7
changing TFTP server settings 7-8
deleting 7-2
deleting Cisco Unified Communications Manager servers 7-8
deleting TFTP server 7-8
IPv6 7-16
MWI, disabling the use of the same port for turning on and off 7-3
MWIs, changing settings 7-7
port certificate 7-5
port description 7-4
port group, changing settings 7-6, 7-7
users associated with phone system 7-4
viewing root certificate for Connection 7-14
IPv6 7-16
L
LDAP
disabling authentication 12-11
M
Mailbox Store report, description 17-7
message aging 9-8
message aging alerts
about 9-8, 9-9
message attachment
adding 7-2
message recording expiration 9-10
messages
aging 9-8
aging alerts 9-8, 9-9
expiration 9-10
forwarded (relay) A-6
migrating from Connection 1.x using COBRAS (recommended) 19-20
migrating from Unity using COBRAS (recommended) 19-20
relay A-6
Message Traffic report, description 17-7
message waiting indicators (MWIs), overview A-5
migrating data and messages from Unity or Connection 1.x 19-20
modifying
user accounts (in Connection Administration) 4-7
MWIs
changing settings 7-7
disabling the use of the same port for turning on and off 7-3
O
Opening Greeting
call handler 8-6
Operator account 4-2
Operator call handler 8-6
Outcall Billing Detail report, description 17-9
Outcall Billing Summary report, description 17-9
P
passwords or PINs
changing A-5
settings A-4
Phone Interface Failed Sign-In report, description 17-6
phone system
changing AXL server settings 7-4
deleting integration 7-2
disabling the use of the same port for turning on and off an MWI 7-3
list of users associated with 7-4
phone system trunk
changing settings 7-11
Port Activity report, description 17-7
port group
changing advanced settings 7-10
changing settings 7-6, 7-7
port memory, disabling 7-3
ports
adding 7-4
adding SIP certificate 7-15
adding SIP security profile 7-15
description 7-4
port certificate for Connection 7-5
viewing root certificate for Connection 7-14
proxy address, created when a user alias is changed A-2
R
relay messages A-6
Remote Administration Tools 19-19
reports
generating and viewing 17-6
restriction tables
creating 8-20, 8-24
default 8-24
Default Fax 8-24
Default Outdial 8-24
Default System Transfer 8-24
Default Transfer 8-24
overview 8-22
roles
default roles 3-8
overview 3-7
root certificate
viewing 7-14
Route From Next Call Routing Rule action 8-21
S
sag-03-01 19-1
sag-03-02 19-20
sag-03-03 19-20
sag-03-04 19-21
schedules and holidays
creating schedules 13-7
security
adding SIP certificate 7-15
adding SIP security profile 7-15
port certificate 7-5
viewing root certificate for Connection 7-14
Session Initiation Protocol (SIP), changing settings 7-7
Show Dependency Results 19-18
sign-in conversation 17-5
SIP
adding SIP certificate 7-15
adding SIP security profile 7-15
SIP server
adding 7-9
SMTP proxy addresses
created when a user alias is changed A-2
SpeechView Activity Report by User, description 17-9
SpeechView Activity Summary Report, description 17-9
Subscriber Information Dump. See Connection User Data Dump.
Synch Users Tool, accessing 4-6
System Configuration report, description 17-9
system distribution lists
adding and removing members 6-3
creating 6-3
T
Task Management tool, accessing 19-1
TFTP server
adding 7-8
changing settings 7-8
deleting 7-8
tools, Custom Keypad Mapping 19-6
Transfer Call Billing report, description 17-9
trunk, phone system
adding 7-11
changing settings 7-11
U
Undeliverable Messages Mailbox account 4-2
Unity, migrating from 19-20
Unity Connection Messaging System account 4-2
Unused Voice Mail Accounts report, description 17-9
user access to email in an external message store A-11
user accounts
administrator roles 3-7
creating by importing from Cisco Unified Communications Manager 4-5
default accounts 4-1
overview 4-1
User Lockout report, description 17-8
User Message Activity report, description 17-8
User Phone Sign-In and MWI report, description 17-8
users
deleting 4-9
finding 4-2
list of users associated with phone system 7-4
migrating from Connection 1.x using COBRAS (recommended) 19-20
migrating from Unity using COBRAS (recommended) 19-20
Users report, description 17-7
users without voice mailboxes 4-1
users with voice mailboxes 4-1
user templates
default templates 3-6
utilities and tools
Cisco Voice Technology Group Subscription Tool 19-21
Grammar Statistics 19-18
Import Users 4-6
RTMT 16-18
Synch Users 4-6
Task Management 19-1
V
voice mailboxes
deleting end users 4-9
voice messaging port
adding 7-4
voice recognition
Grammar Statistics tool 19-18
W
Wallet Card Wizard 19-21