Alternate Names
Alternate names are different versions of a name than what is listed in the corporate directory. For example, if a caller asks Unity Connection to dial “Mary Jameson,” which was the maiden name of Mary Brown, Unity Connection can reference this information and connect the caller to the correct user.
Alternate names can be created for VPIM contacts, administrator defined contacts, and user defined contacts.You could also use alternate names to add phonetic spellings of hard to pronounce names. For example, you can add “Goolay” as an alternate name for the last name “Goulet.
SMTP Proxy Addresses
Unity Connection uses SMTP proxy addresses to map the recipients of an incoming SMTP message sent from an IMAP client to the appropriate Unity Connection user or VPIM contact. If users use IMAP clients to send, reply to, or forward messages to VPIM contacts you should configure each VPIM contact with an SMTP address.
Note Unity Connection handles SMTP messages sent to the contacts that are not associated with a VPIM location according to the option selected for the System Settings > General Configuration > When a Recipient Cannot Be Found setting.
For example, when Robin Smith, whose email client is configured to access Unity Connection with the email address robin.smith@example.com, records a voice message in ViewMail for Outlook and sends it to chris.jones@example.com, Unity Connection searches the list of SMTP proxy addresses for robin.smith@example.com and chris.jones@example.com. If these addresses are defined as SMTP proxy addresses for the Unity Connection users Robin Smith and Chris Jones respectively, Unity Connection delivers the message as a voice message from Robin Smith to Chris Jones.
Note For more information on configuring Unity Connection so that users can use IMAP clients to send, forward, or reply to messages through the Unity Connection server, see the Integrated Messaging section.
To Configure SMTP Proxy Address for Contacts in Unity Connection
Step 1 In Cisco Unity Connection Administration, expand Contacts and select Contacts.
The Search Contacts page appears displaying the currently configured contacts.
Step 2 Configure SMTP proxy addresses for contacts (For more information on each field, see Help> This Page):
- To add SMTP proxy address for a contact:
a. On the Search Contact page, select the contact that you want to edit.
b. On the Edit Contact Basics page, select Edit> SMTP Proxy Address.
c. On the SMTP Proxy Addresses page, select Add New.
d. Enter the SMTP proxy address and select Save.
- To add SMTP proxy addresses for multiple contacts:
a. On the Search Contact page, select the contacts that you want to edit and then select Bulk Edit.
b. On the Edit Contact Basics page, select Edit> SMTP Proxy Address.
c. Enter the SMTP proxy addresses and select Submit.