|
|
Phone Interface Failed Sign-In |
Includes the following information for every failed attempt to sign in to Unity Connection by phone:
- Username, alias, caller ID, and extension of user who failed to sign in.
- Date and time the failed sign-in occurred.
- Whether the maximum number of failed sign-ins has been reached for the user.
|
Users |
Includes the following information for each user:
- Last name, first name, and alias.
- Information that identifies the Unity Connection or Cisco Business Edition server associated with the user.
- Billing ID, class of service, and extension.
- Whether the account is locked.
- Whether the user has enabled personal call transfer rules.
|
Message Traffic |
Includes totals for the following traffic categories:
- Voice.
- Fax.
- Email.
- Non-delivery receipt (NDR).
- Delivery receipt.
- Read receipt.
- Hourly totals.
- Daily totals.
|
Port Activity |
Includes the following information for voice messaging ports:
- Name.
- Number of inbound calls handled.
- Number of outbound MWI calls handled.
- Number of outbound AMIS calls handled.
- Number of outbound notification calls handled.
- Number of outbound TRAP calls handled.
- Total number of calls handled.
|
Mailbox Store |
Includes the following information about the specified mailbox stores:
- Mail database name.
- Display name.
- Server name.
- Whether access is enabled.
- Mailbox store size.
- Last error.
- Status.
- Whether the mail database can be deleted.
|
Dial Plan |
Includes a list of the search spaces configured on the Unity Connection or Cisco Business Edition server, with an ordered list of partitions assigned to each search space. If the server is part of a Digital Network, also lists the search spaces and associated partition membership on every other Unity Connection location on the network. |
Dial Search Scope |
Includes a list of all users and their extensions in the specified partition that is configured in the Unity Connection directory. If a partition is not specified, lists all users and their extensions for all partitions that are configured in the directory. |
User Phone Sign-In and MWI |
Includes the following information about phone sign-ins, MWI activity, and message notifications to phone devices per user:
- Name, extension, and class of service.
- Date and time for each activity.
- The source of each activity.
- Action completed (for example, Sign-in, MWI On or Off, and Phone Dialout).
- Dial out number and results (applicable only for message notifications to phone devices).
- The number of new messages for a user at time of sign-in.
|
User Message Activity |
Includes the following information about messages sent and received, per user:
- Name, extension, and class of service.
- Date and time for each message.
- Type of message.
- Action completed (for example, new message, message saved, and so on).
- Information on the message sender.
|
Distribution Lists |
Includes the following information:
- Name and display name of the list.
- Date and time the list was created. (Date and time are given in Greenwich Mean Time.)
- A count of the number of users included in the list.
- If the Include List Members check box is checked, a listing of the alias of each user who is a member of the list.
|
User Lockout |
Includes user alias, the number of failed sign-in attempts for the user, credential type (a result of “4” indicates a sign-in attempt from the Unity Connection conversation; a result of “3” indicates a sign-in attempt from a web application), and the date and time that the account was locked. (Date and time are given in Greenwich Mean Time.) |
Unused Voice Mail Accounts |
Includes user alias and display name, and the date and time that the user account was created. (Date and time are given in Greenwich Mean Time.) |
Transfer Call Billing |
Includes the following information for each call:
- Name, extension, and billing ID of the user.
- Date and time that the call occurred.
- The phone number dialed.
- The result of the transfer (connected, ring-no-answer (RNA), busy, or unknown).
|
Outcall Billing Detail |
Includes the following information, arranged by day and by the extension of the user who placed the call:
- Name, extension, and billing ID.
- Date and time the call was placed.
- The phone number called.
- The result of the call (connected, ring-no-answer (RNA), busy, or unknown).
- The duration of the call in seconds.
|
Outcall Billing Summary |
Arranged by date and according to the name, extension, and billing ID of the user who placed the call, and is a listing of the 24 hours of the day, with a dialout time in seconds specified for each hour span. |
Call Handler Traffic |
Includes the following information for each call handler, in rows for each hour of a day:
- Total number of calls.
- Number of times each key on the phone keypad was pressed.
- Extension.
- Invalid extension.
- Number of times the after greeting action occurred.
- Number of times the caller hung up.
|
System Configuration |
Includes detailed information about all aspects of the configuration of the Unity Connection system. |
SpeechView Activity Report by User |
Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for a given user during a given time period. If the report is run for all users, then the output is broken out by user. |
SpeechView Activity Summary Report |
Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for the entire system during a given time period. When messages are sent to multiple recipients, the message is transcribed only once, so the transcription activity is counted only once. |