Remote Teleworker and Off-Premises User—E911 Overview
Cisco Emergency Responder can be configured to provide E911 support to remote teleworker and off-premises users. These users, when registering over Virtual Private Network (VPN) or Mobile Remote Agent, can update their location through the phone display or through Cisco Emergency Responders Off-premises User Page. The Enterprise requires an arrangement with a National E911 Service Provider to perform location updates, Master Street Address Guide (MSAG) address validation and call completion.
Currently, Cisco Emergency Responder supports integrations with Intrado and RedSky as National Emergency Service Providers.
Additionally, Cisco Communications Manager requires users with off-premises phones to set their current location before allowing any outbound call from the phone. Users that have an off-premises phone rely on Cisco Unified Communications to route their emergency calls to a National Emergency Service Provider to deliver the emergency call to the appropriate Public Service Answering Point (PSAP) along with the current address.
A legal disclaimer notice is displayed on any phone device that is dynamically identified as an off-premises device (that is, connected remotely to the customer network). The disclaimer advises the users that their administrator has identified their device as outside the customer network and the user must select their current location before being able to place outbound calls. Users can confirm their current location or select another previously stored location from their device display.
If the user's current location has not been previously defined, the user is directed to the Cisco Emergency Responder Off-Premises User web page to create a new location. After the new location has been defined and the address has been validated in the address through MSAG, emergency calls placed from off-premises phones will then be completed through the National Provider.
Remote Teleworker or Off-premises user can have up to 8 preconfigured locations.