already have emergency response policies and procedures in place. Consider how
Cisco Emergency Responder (Emergency Responder) fits into these policies and
procedures, and work with your emergency response teams (onsite alert or
security personnel) to update these procedures if necessary.
training these personnel on these aspects of Emergency Responder:
How to use the
Emergency Responder web interface. See the Emergency Responder user web
interface online help for information about these topics. The online help
includes a user's guide in PDF format that you can print out and distribute to
your users. The information in the user's guide is the same as the information
in the online help. Train users on these areas:
How to log
into the user web interface.
show up on the screen and how to view specific (if set by the administrator) or
all alerts in the system.
obtain more information about the location of the call. Summary information
includes the actual extension of the caller; the ELIN, which is the phone
number the PSAP gets as the number of the emergency caller; the phone location
associated with the switch port; and the location field of the ALI. Users can
also view the entire ALI.
acknowledge the call and add comments to it. Consider developing rules for
these procedures to ensure consistent behavior from your emergency response
How to look
up emergency calls in the emergency call history.
Explain how they
receive notification of an emergency call.
A web alert
appears for everyone logged into the Emergency Responder user web interface.
personnel assigned to an ERL receive a telephone call when an emergency call is
made from the ERL. The telephone call includes information about the extension
of the caller.
configure email addresses for the personnel, they also receive an email, which
includes more information than the phone call, including ERL name and phone
location. If the email address is for an email-based pager, they are paged.
Paging is the most efficient way of getting information to users who are not at
standby Cisco Emergency Responder server handles an emergency call, all onsite
alert personnel get notified of the call, and of the fact that the standby
server handled the call. Decide how you want people to respond to these
Explain the ERL
naming and phone location you are using. This is the primary information the
personnel have for identifying the location of the emergency caller.
organization's policy for responding to emergency calls. Work with the
emergency response teams to develop an acceptable policy if you do not already