Calls

Make a call from your analog phone

Your analog phone works just like a Cisco IP phone.

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

(Optional) Dial the digits for an outside line and wait for a dial tone.

Step 3

Dial the phone number.

Redial a number from your analog phone

You can call the most recently dialed phone number.

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

Dial * then #.

Answer a call on your ATA phone

Your analogue phone (ATA) works just like a Cisco IP phone.

Procedure

When your analog phone rings, pick up the handset to answer the call.

Answer call waiting on your ATA phone

When you're on an active call, you know that a call is waiting when you hear a single beep.

Procedure

Step 1

Perform a hook flash to speak with another caller who is calling you.

You connect to the second caller and put the first caller on hold.

Step 2

(Optional) To speak with the first caller, perform a hook flash again.

Subsequent hook flashes toggle you between the two callers. You can't create a conference this way.

Put a call on hold on your analog phone

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1

While on an active call, perform a hook flash.

Step 2

To return to the call, either:

  • Perform another hook flash.
  • Hang up the handset. Pick up the handset when your phone rings.

Forward your analog phone calls to another number

If you're going to be away from your desk but don't want to miss an important call, you can forward your calls to another phone number.

Procedure

Step 1

To start call forwarding: From your analog phone, press #72, enter the number where you want to redirect your calls, and press #.

You hear audio indication that call forwarding has started.

Step 2

To stop call forwarding: From your analog phone, press #73.

You hear audio indication that call forwarding has stopped.

Transfer a call from your Analog phone

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call.

If you don't want to talk, transfer the call without waiting for the other person to answer. This is called a blind transfer.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1

From a call that is not on hold, press the flash button.

This puts the existing party on hold and you get a dial tone.

Step 2

Take one of these actions:

  • Enter the other person’s phone number.

  • Press #90 on your phone keypad, then enter the other person’s phone number, then press #.

Step 3

(Optional) Wait until you hear ringing or until the other person answers the call.

Step 4

(Optional) If you wait until the other person answers the call, speak to them to introduce the caller.

Step 5

Hang up your phone to complete the transfer.

Make a conference call from your analog phone

You can talk with several people in a single call.

Procedure

Step 1

While on an active call, perform a hook flash.

This puts the call on hold and you hear dial tone.

Step 2

Dial a second number and wait until that person answers.

Step 3

To create the conference, perform a hook flash.

You are now in a conference with both persons.

Host a Meet Me Conference on Your Analog Phone

This feature allows you to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.

Procedure

Procedure

Step 1

Pick up the phone handset.

Step 2

Press **5 > room ID > #.

Step 3

Other parties can join a Meet-Me conference by dialing the meeting number directly.

Shared lines on your analog phone

You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you may be responsible for screening calls for the person that you support.

You can also have multiple phones that share the same number.


Note

The shared phone number can be configured to appear on a maximum of 35 devices, including desktop or mobile app uses by the user.

When you share a phone number, you can use that phone line just like any other line. Keep in mind a few special characteristics about shared lines:

  • The shared phone number appears on all phones that share the number.

  • Shared lines can barge into an active call:

    • If autobarge is enabled, the shared line going off-hook triggers cBarge.

    • If autobarge is disabled, the shared line dials **6 to trigger cBarge.

  • With the privacy feature, if you share a line with other people, you can prevent them from adding themselves to your call.

    • During an active call, press **8 to enable the privacy feature.

    • During an active call, press **9 to disable the privacy feature.

Call Features and Star Codes for Analog Phones

You can use star codes to access call features.

Table 1. Call Features and Star Codes

Feature

Description

Turn On

Turn Off
Barge

Barge into a call on a shared line.

**6

Call forward

Forward your calls to another number.

#72

#73

Blind transfer

Transfer a call to another number without waiting for the other number to answer.

#90

Redial a number

Redial the previous number you called.

*#

Voice-messaging system

Access your voice-messaging system.

*0

Send and Receive Fax Calls

You can send and receive fax calls when a fax machine is connected to a phone port on the ATA 191. Follow the instructions for your fax machine to send and receive fax transmissions.


Note

Support for fax calls requires additional configuration using Cisco Unified Communications Manager. If your fax calls do not succeed, contact your system administrator.

Make an Emergency Call from Your Analog Phone

Use your analog phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.


Note

If your call disconnects, the emergency services can call you back.

Before you begin

Your analog phone (with the ATA) must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.

Procedure

Step 1

Pick up the handset and check for a dial tone.

Step 2

Dial the emergency number.