Personal Features
Feature |
Release |
Obsolete |
Mode |
Description |
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Support HTTP URL for Music on Hold Media Files Feature Description |
2024.02 |
AS |
This feature allows the specification of an HTTP or HTTPS URL address for a media file to be used by the Music/Video on Hold service. |
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Additional Client Licenses for Business Communicator | 19.0 | AS | This feature adds an additional 30 client licenses and 7 Business Communicator (BTBC) licenses. | |
Schedule Selective Criteria to Personal Assistant | 25.0 | AS | This feature provides more scheduling flexibility to the Personal Assistant service. | |
Add Selective Criteria to Simultaneous Ringing | 17.0 | AS, XS | This feature allows the Personal/Family Simultaneous Ringing user to define criteria that determines if the Personal/Family Simultaneous Ringing service is activated for the incoming call. | |
Allow Special Numbers in Phone Lists | 25.0 | AS | This feature allows users to add special numbers (that is, emergency and repair numbers) to enterprise Common Phone List, group Common Phone List, and user Personal Phone List. | |
Alternate Numbers |
pre-Release 14.0 |
AS, XS | Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity. | |
Anonymous Call Rejection | pre-Release 14.0 | AS, XS | Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group. | |
Anonymous Call Rejection Enhancements | 17.0 | AS, XS | To comply with these standards, the Anonymous Call Rejection service is enhanced to key on the presence of the P-Asserted-Identity header. | |
Anonymous Call Rejection Feature Access Codes | 14.sp6 | AS |
Business Telephony: This feature adds Vertical Service Code (also known as Feature Access Code, or FAC) support for Anonymous Call Rejection (ACR) service. A user subscribed to Anonymous Call Rejection service can activate or deactivate the service using FACs. The two new FACs are configurable on a per-group basis, with the system defaults being *77 for Anonymous Call Rejection activation and *87 for Anonymous Call Rejection deactivation. To activate Anonymous Call Rejection, the user dials the activation FAC. The Application Server then plays an announcement to inform the user that the Anonymous Call Rejection service has been successfully activated. If the Anonymous Call Rejection service was already active, the user still receives the announcement. To deactivate Anonymous Call Rejection, the user dials the deactivation FAC. The Application Server then plays an announcement to inform the user that the Anonymous Call Rejection service has been successfully deactivated, even if the Anonymous Call Rejection service was never activated in the first place. |
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Answer Confirmation on Forking Services Enhancements | 14.sp4 | AS, XS | Advanced Core Services: Enhances the Simultaneous Ringing and Sequential Ringing services by ensuring that the call is not answered by a far-end messaging system. | |
Application Server Redundancy Support for Mobility | 19.0 | AS | This feature enhances the BroadWorks Mobility feature to support “route advance” to more than one Service Control Function (SCF) by allowing a fully qualified domain name (FQDN) to be configured for the SCF. | |
Assistant and Assistant-Enterprise | 14.0 | √ | AS |
The main functionalities introduced by this feature to Cisco BroadWorks Assistant and Assistant–Enterprise are:
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Assistant and Assistant–Enterprise Enhancements | 14.sp1 | √ | AS | The following functionality is added to BroadWorks Assistant and BroadWorks Assistant – Enterprise: Citrix Support, Mozilla Firefox Support (Firefox 2.0), and Supervised Transfer. |
Assistant–Enterprise Clear Call Log History | 16.0 | √ | AS | This feature adds the ability for a BroadWorks Assistant–Enterprise client application user to delete selected/multiple call log entries and prevent them from being displayed on the client interface. Deleting entries removes the call logs from the client as well as the server. |
Assistant–Enterprise: Configure BroadWorks Anywhere | 16.0 | √ | AS | The purpose of this feature is to allow the user to view and configure the BroadWorks Anywhere service from Assistant–Enterprise. |
Assistant–Enterprise: Double-Byte Language Support | 14.sp6 | √ | AS | This feature enhances Cisco BroadWorks Assistant – Enterprise to provide support for double-byte languages such as Chinese (simplified), Korean, and Japanese used in Far East Asian countries. |
Assistant–Enterprise: Greeting-only Mailbox | 18.0 | √ | AS | This feature enables the subscriber to configure the Messaging service for an informational/greeting message from the BroadWorks Assistant–Enterprise application only. This enhancement allows a caller to hear a prerecorded message/greeting and disables the ability to leave a message. |
Assistant–Enterprise: Message Wait Indicator | 16.0 | √ | AS | This feature enhances unified messaging integration in Assistant–Enterprise to provide a visual indicator when new voice or fax messages are received. |
Assistant–Enterprise: Password Expiry Support | 16.0 | √ | AS | The purpose of this feature is to give the user an opportunity to change the password directly from the BroadWorks Assistant–Enterprise toolbar when it expires. |
Assistant–Enterprise: Right‑to‑Left Language Support | 17.0 | √ | AS | This feature enhances Assistant–Enterprise to support right-to-left languages such as Hebrew or Arabic. The feature allows the localization of the Assistant–Enterprise client for deploying languages that are right-to-left. |
Assistant–Enterprise: SimRing Answer Confirmation | 16.0 | √ | AS | This feature adds the ability to configure server-based Answer Confirmation on the Simultaneous Ringing service via the Assistant–Enterprise Services dialog. |
Assistant–Enterprise SimRing Synchronization | 14.sp6 | √ | AS | This feature provides the ability for Assistant – Enterprise to support the service status notifications for the Simultaneous Ringing service provided in Cisco BroadWorks. |
Assistant–Enterprise: Voice Management Enhancements | 16.0 | √ | AS | The purpose of this feature is to enhance Unified Messaging integration in Assistant– Enterprise to bridge a configuration gap between the portal and toolbar configuration of the Voice Messaging service. |
Authentication | pre-Release 14.0 | AS, XS | Authentication is performed upon the registration of an IP phone. This ensures that the user of the device is authorized to gain access to system. SIP invites can also be authenticated on an ongoing basis at pre-defined intervals. Standard digest authentication is used. The authentication information is configured both in the phone and via the group web portal. All call originations from unregistered phones are denied. | |
Auto Attendant Transfer to Voice Mail and Play Announcement | 19.0 | AS |
This feature adds the ability to program the Auto Attendant to perform two new actions:
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Automatic Callback | pre-Release 14.0 | AS, XS | Enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available. This service can only be activated when calling within the same group. | |
Automatic Callback Enhancements (Release 15.0) | 15.0 | AS, XS | This feature enhances the Automatic Callback (ACB) feature so that it is compliant with the MMTEL Completion of Communications to Busy Subscribers (CCBS) service. | |
Automatic Callback Enhancements (Release 17.0) | 17.0 | AS, XS |
This activity adds two enhancements to the Automatic Callback Polling functionality:
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Automatic Callback Polling Enhancements | 16.0 | AS, XS | This feature consists of enhancing the existing Automatic Callback (ACB) feature by introducing a new callback method for users who are not necessarily Cisco BroadWorks users. | |
Automatic Hold/Call | pre-Release 14.0 | AS | Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes. This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations. The feature is made active on that dedicated parking station. When an incoming call is directed to that station, the call is automatically put on hold and provided any media on hold. When the attendant wants to address the call, he/she simply retrieves the call from the held station. A timer exists that automatically returns the call to the attendant following expiration. This also allows for holding calls where the user customer premises equipment does not have a flash key. | |
Barge-In Exempt | pre-Release 14.0 | AS, XS | Users with this service assigned cannot have their calls barged in on by other users. | |
Barge-in FAC | 16.0 | AS, XS |
Residential Telephony: Enhances the existing Directed Pickup with Barge-in service to optionally select the most recent active call in a group as the default barge-in target. The user does not have to enter the extension of the active call on which to barge in. This enhancement is used to support residential multi-line deployments when a user attempts to barge in on an existing call involving another user in the household. This feature is designed to emulate what can be done today with multiple analog phones connected to the same RJ-11 port. When the Directed Pickup with Barge-in feature access code is enabled, automatic target selection is possible if only one user is active in the Directed Pickup with Barge-in user’s group at the time the Directed Call Pickup with Barge-in service is invoked. An “active” user means either one of these scenarios:
If the target is ambiguous because multiple users meet the condition, the Directed Pickup with Barge-in user hears a stutter dial tone, and the target’s extension must be entered. |
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Basic Call Logs in Portal | 18.0 | AS | This feature adds the basic call logs to the CommPilot portal. While Basic Call Logs are currently available on the Application Server, there has been no web page in the CommPilot portal where they are displayed to the user. This feature adds the Basic Call Logs web page to the CommPilot portal and makes it available to users with the Basic Call Logs service assigned. Note that the existing group web policy called “Enhanced Call Logs” is renamed to “Call Logs” and this policy is now applicable to both the Enhanced Call Logs and Basic Call Logs service. | |
Basic Call Logs for Execution Server | 2020.07 | XS | This feature introduces the Basic Call Logs functionality, already available on the Application Server, to the Execution Server (XS). | |
Blind Call Transfer | pre-Release 14.0 | AS, XS | Enables a user to transfer a call unattended before or after the call is answered. | |
Business Communicator Web Application Mobile Licensing Enhancements | 20.0 | AS | This feature enhances the Business Communicator web application to support new licenses for Business Communicator mobile users. | |
BroadWorks Anywhere | 14.sp4 | AS, XS | Advanced Core Services: Facilitates the deployment of BroadWorks Anywhere in multi-vendor core networks. | |
BroadWorks Mobile Manager (Trunking) | 18.0 | AS |
BroadWorks Mobility is a flexible solution designed to meet the needs of the mobile carrier, enterprise customer, and end user. The Cisco BroadWorks unique mobile hybrid architecture allows extension of the business services environment to the mobile handset. The architecture relies on two distinct components: the Session Continuity Function (SCF) and the BroadWorks Mobile Manager (MM).
The BroadWorks Mobility Manager and Session Continuity Function work together to seamlessly integrate the mobile network with the business services environment of the enterprise. This integration provides a seamless experience for the end user including the ability to use different mobile access networks, as well as have a consistent business service set on their mobile phone and desk phone. |
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BroadWorks Mobility (Hosted) | 18.0 | AS |
BroadWorks Mobility is a flexible solution designed to meet the needs of the mobile carrier, enterprise customer, and end user. The Cisco BroadWorks unique mobile hybrid architecture allows extension of the business services environment to the mobile handset. The architecture relies on two distinct components: the Session Continuity Function (SCF) and the BroadWorks Mobility service. The Session Continuity Function is a platform that communicates with the mobile operator network over standard protocols. It resides in the mobile operator’s network or in a hosting center.
The BroadWorks Mobility service and the Session Continuity Function work together to seamlessly integrate the mobile network with the business services environment of the enterprise. This integration provides a seamless experience for the end user including the ability to use different mobile access networks, as well as have a consistent business service set on their mobile phone and desk phone. |
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Business Link Cost Reduction for the Service Control Function | 19.0 | AS |
This feature provides a set of mobile capabilities that help meet the key requirements of mobile operators for deployment of business services to the mobile handsets. The BroadWorks Mobility solution relies on two distinct components, the Cisco BroadWorks Service Control Function Server (SCF), and the Cisco BroadWorks Application Server’s Telephony Application Server (AS TAS) Mobility service. The Cisco BroadWorks Service Control Function Server is integrated with the mobile network on one side and the Cisco BroadWorks Application Server on the other side to provide the mobile network with the business service environment of the enterprise. |
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Busy Camp On (for Receptionist) | 14.sp4 | AS | Front Office: Enhances the camp-on facility of the Receptionist client. The Busy Camp On feature is activated automatically when the transferring party transfers a call to a busy party in the group or the enterprise. | |
Call Forward Not Reachable | 14.sp2 | AS, XS | Allows for configuring a location (for example, a mobile) where a call should be redirected when the main device is unreachable (for example, landline). | |
Call Forwarding Always | pre-Release 14.0 | AS, XS | Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number. | |
Call Forwarding Always Secondary | 22.0 | AS | This is a simplified version of Call Forwarding Always (that is, there are no feature access codes, voice portal access, and so on), and it is executed after the Call Forwarding Always service. This service allows an end user to configure two Call Forwarding Always services without losing configuration data. | |
Call Forwarding Busy | pre-Release 14.0 | AS, XS | Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number. | |
Call Forwarding No Answer | pre-Release 14.0 | AS, XS | Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding. | |
Call Forwarding Remote Access | pre-Release 14.0 | AS, XS | Enables users to activate, deactivate, and program their Call Forwarding Always service from any phone via their voice portal. | |
Call Forwarding Selective | pre-Release 14.0 | AS, XS | Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. | |
Call Forwarding Selective Enhancement | pre-Release 14.0 | AS, XS | Enables users to apply different forward-to phone numbers for their various call forward entries. Previously, Call Forwarding Selective entries were restricted to use one common forward-to number. | |
Calling Name and Calling Number Delivery Services | 17.0 | AS | This feature introduces two new Cisco BroadWorks services, named Calling Number Delivery and Calling Name Delivery, which allow the Application Server to manage separately the delivery of calling number and calling name to Cisco BroadWorks users. The new services are licensed as user services. If a user has Calling Number Delivery assigned and enabled, then the Application Server “delivers” to the user the calling number for new incoming calls. Similarly, if a user has Calling Name Delivery assigned and enabled, then the Application Server “delivers” to the user the calling name for new incoming calls. | |
Call Manager Enhancements | 14.sp3 | √ | AS | This feature improves the usability and functionality of the Call Manager and Attendant Console products. |
Call Me Now | 18.0 | AS |
The Call Me Now service provides the ability for an external party to initiate a Click-to-Dial call to a Cisco BroadWorks user. For example, a Cisco BroadWorks user could place a Call Me Now widget on a social networking site and their friends could use the widget to place a call to them. The Call Me Now service configuration for the target user provides for selective screening of the number provided by the external party, the type of answer confirmation that is required, and the ability to enable/disable the service. In addition, the Outgoing Call Plan (OCP), Outgoing Digit Plan (ODP), Outgoing Pinhole Digit Plan (OPDP), Communication Barring – Fixed (CBF), and Hierarchical Communication Barring (HCB) service configurations are enhanced to support the screening of Call Me Now calls. NOTE: The target user’s terminating services run as usual for the call initiated to them, so it is possible that the call is screened or redirected instead of being answered by the target user. |
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Call Notify | pre-Release 14.0 | AS, XS | Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt. The user controls the service via a web interface, which provides the ability to set the notify email address and the criteria sets for determining which calls trigger a notification. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. | |
Call Park and Recall Enhancements | 18.0 | AS |
This activity adds the following enhancements to the Call Park and Recall feature:
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Call Pickup Enhancements | 18.0 | AS |
This feature enhances Call Pickup, Directed Call Pickup, and Directed Call Pickup with Barge-in services by allowing unanswered calls to be picked up when a call already exists on the inbound target line/extension. Prior to this enhancement, picking up calls using Call Pickup, Directed Call Pickup, and Directed Call Pickup with Barge-in services were limited to a single inbound call. If the called party was already on a call and received additional calls, other members of the Call Pickup group could not pick up these unanswered calls. This enhancement allows all inbound unanswered calls to be picked up by other members of the Call Pickup group regardless of whether the called member has active or held calls. |
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Call Return | pre-Release 14.0 | AS, XS | Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials the Call Recall feature access code. The system stores the number of the last party to call, and connects the user to that party. | |
Call Return to Playback Number | 16.0 | AS, XS |
Residential Services: Enhances the existing Call Return service to optionally configure a two-level activation procedure that supplies an audio prompt with an announcement of the last incoming number and a confirmation to proceed before returning the call. This feature also adds a FAC to delete the last incoming number and additional system parameters allowing the operator to customize the behavior of the Call Return service. |
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Call Screening by Digit Pattern | pre-Release 14.0 | AS, XS |
Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert. Digit patterns consist of a sequence of digits followed by the * wildcard. For example, 240* would apply to any calls from phone numbers starting with 240. Users can also use the “?” wildcard character in specifying digit patterns. The “?” wildcard character represents any single digit (0 through 9) and can be used multiple times anywhere within a digit string. The “?” wildcard can be used with or without the “*” wildcard at the end of the digit string. |
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Call Trace | pre-Release 14.0 | AS, XS | Enables users to request that a call they have received to be automatically traced by dialing a feature access code after the call. | |
Call Transfer Recall | 14.sp2 | AS, XS | Allows for rolling back a transferred call to the transferring party when the call is not answered by the destination party. This feature also prevents further redirections from the destination party. | |
Call Transfer with Third-Party Consultation | pre-Release 14.0 | AS, XS | Enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user presses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add-on party. | |
Call Transfer with Three-Way Consultation | pre-Release 14.0 | AS, XS | Enables a user to make a three-way call with the caller and add-on party before transferring the caller. To initiate call transfer with three-way consultation, the user presses the flash hook and dials the add-on party. When the call is answered, the user presses the flash hook and forms a three-way call with the add-on party and caller. To transfer, the user hangs up, causing the caller to be connected to the add-on party. | |
Call Waiting | pre-Release 14.0 | AS, XS |
Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user presses the flash hook. The user connects with the waiting party and holds the original party. By pressing the flash hook, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up. Users can activate/deactivate the Call Waiting service for all incoming calls via their web interface. Users also have the option of canceling their Call Waiting on a per-call basis by dialing the respective feature access code for Cancel Call Waiting per Call before making the call, or after a switch-hook flash during the call. Once the call is over, Calling Waiting is restored. |
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Call Waiting Enhancement | pre-Release 14.0 | AS, XS | Enables a service provider to control whether or not Call Waiting is assigned to a user, rather than being a default capability. Thus, the service provider has the option to charge for this service. | |
Calling Line ID Blocking | pre-Release 14.0 | AS, XS |
Enables a user to block delivery of his/her identity to the called party. The user controls the service via a web interface, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code (*65 is the default) for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored. |
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Calling Line ID Blocking Override | pre-Release 14.0 | AS, XS | Enables users with this service assigned to always receive the calling line ID if available, regardless of whether or not it is blocked by the calling party. For example, this capability could be used by law enforcement agencies in certain countries. | |
Calling Line ID Blocking per Call | pre-Release 14.0 | AS, XS | Enables users to block their outgoing caller ID on a per-call basis by dialing a feature access code before making the call. | |
Calling Line ID Delivery | pre-Release 14.0 | AS, XS | Enables the delivery of a caller’s identity to a user’s device (if capable). Delivered information includes the caller’s phone number and name. The information is delivered only if the information is available and has not been blocked by the caller. | |
Calling Line ID Delivery Enhancement | pre-Release 14.0 | AS, XS |
Enables a service provider to control whether or not the two services below are assigned to a user, rather than being a default capability. Once this service is assigned, users have the ability to enable or disable the service.
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Calling Line ID with Call Waiting Decoupling | 18.0 | AS |
Some access devices, specifically embedded Multimedia Terminal Adapters (eMTAs), do not have the ability to mute the modem burst used to deliver the caller ID to the phone in a call waiting scenario. This results in a loud screeching sound being played to the called party. This feature enhances the current Call Waiting feature to (optionally) disable the delivery of the caller ID if the called party is busy on a call. |
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Calling Name Retrieval | pre-Release 14.0 | AS | Provides the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Although the Cisco BroadWorks standard Calling Line ID Delivery provides the calling number and name for all calls within the system, calling name information is typically not passed with calls received from external parties (for example, PSTN-originated calls). | |
Calling Name Retrieval Enhancements | 17.0 | AS |
This feature enhances the Calling Name Retrieval (CNAM) service by allowing the Application Server to query an external server through a Simple Object Access Protocol/Extensible Markup Language (SOAP/XML) interface. In addition, it provides a configuration option for setting the query method to use, either subscription-based (current) or the SOAP/XML query-based (provided by this feature). This feature also introduces a new system parameter to control sending the calling name for outgoing PSTN calls. This functionality is unrelated to the Calling Name Retrieval service. |
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Clear Call History | 14.sp2 | AS | Improves the user experience by allowing them to delete all their call histories. | |
Client Support for User Managed Privacy Service | 14.sp3 | AS | Front Office: Allows users of this service to limit the display of their name, status, or name and status in group or enterprise directories. This feature is specific to government organizations such as the police where special undercover agents are not displayed in the directories. A special privacy icon appears in the Receptionist contact directory in this situation indicating that the user does not wish to display their Busy Lamp Field (BLF) status. | |
Collaborate Guest Client | 21.0 | AS | The Collaborate Guest client is an Xtended web application that allows a non-Cisco BroadWorks user (a guest) to participate in a multiuser chat, screen share, and audio/video conferencing hosted by a Cisco BroadWorks user in their My Room on the UC-One client. | |
Communicator Guest: Support Edge Browser in Windows 10 | 22.0 | AS | The Communicator Guest client is supported in Edge browser in Windows 10 operating system (OS). | |
Configurable User Profile Location | 19.0 | XS |
This feature makes the location of the user profile configurable: fully in the Cisco BroadWorks Database Server, fully in the HSS, or both as previously supported. The configurable user profile location provides more flexibility in choosing the best deployment strategy. The Database Server-only solution does not save profile information in the HSS, thus avoiding the HSS storage requirement and interoperability issues. The HSS-only solution may be preferable depending on HSS performance and geographical distribution or if access to the user profiles through the HSS is required by components external to Cisco BroadWorks. The hybrid approach, Database Server and HSS simultaneously, is preserved for backward compatibility. |
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COLP Service Assignment Enforcement | 18.0 | AS |
This service introduces a system parameter that removes the per-user service assignment requirement for Connected Line Identity Presentation. The new system parameter, enforceUserServiceAssignment, is configurable through the command line interface (CLI) and is located under Service/COLP.
The default value of enforceUserServiceAssignment is “true”. |
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CommPilot Express | pre-Release 14.0 | AS |
Enables users to pre-configure multiple profiles for managing incoming calls differently based on the user’s status:
Each profile includes preferences for managing the relevant incoming call functions, for example, Call Forwarding (Busy, No Answer, Always, and Selective), Voice Messaging, Simultaneous Ringing, and Call Notify, which can be configured through a single easy-to-use web page. Users can also select their active profile an IVR menu. If a user elects to use CommPilot Express, it takes preference over all other service settings associated with processing incoming calls. |
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CommPilot Personal | pre-Release 14.0 | AS, XS | Web portal that allows end users to activate and customize services. | |
Communication-Barring User Control | 17.0 | AS, XS | The Communication Barring User-Control service allows users to prevent or allow calls of specific types to be made from their accounts. Users select a barring profile from among the profiles authorized for their group by using a telephone or web user interface. They can activate, deactivate, and query the status of Communication Barring User-Control via the web and by using specific feature access codes along with a PIN code. | |
Configurable SimRing CAP Notification | 14.sp5 | √ | AS | This feature provides the ability for Call Clients (such as Assistant–Enterprise) to be notified of Simultaneous Ringing service status changes. |
Configurable Time Format | 14.0 | AS, XS | Allows the web portal to display time values using either a 24-hour or 12-hour clock, depending on the locale setting saved for the user’s account. | |
Connected Line Presentation (COLP)/Connected Line Restriction (COLR) | 14.sp3 | AS, XS | ISDN Migration: Provides Cisco BroadWorks users with connected line information for the calling party. The called party can also block the delivery of the connected line on a per-call or permanent basis. | |
Consultation Hold | pre-Release 14.0 | AS, XS | Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user presses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user presses the flash hook twice. | |
Custom Ringback | pre-Release 14.0 | AS, XS | Enables a user to specify custom audio media files such as music or corporate greetings for ringback tones versus a standard system ring tone. Users can specify multiple profiles where each profile is associated with a set of incoming call criteria (that is, phone numbers, time of day, and so on) and a custom media file. If criteria are not met, then the group’s custom media file is used. If the group service is not provisioned or configured, the system ringback is provided. This feature is also called “color ringback” in certain markets. | |
Customer Ringback - Video | pre-Release 14.0 | AS, XS | Enables a user to specify custom audio and video media files for ringback tones versus a standard system ring tone. Users can specify multiple profiles where each profile is associated with a set of incoming call criteria (that is, phone numbers, time of day, and so on) and a custom media (audio and video) file. If criteria are not met, then the group’s custom media file is used. If the group service is not provisioned or configured, the system ringback is provided. If the caller does not have a video client or video phone, only the audio media file is played. | |
Delete Call Logs | 14.sp4 | AS | This feature causes modifications to the Basic and Enhanced Call Logs to allow for the clearing of one or more call log entries. | |
Device Feature Key Synchronization | 14.sp2 | AS, XS | Allows users to activate Cisco BroadWorks services (for example, Do Not Disturb and Call Forwarding Always) by using device feature keys rather than using the web portal. | |
Direct Inward/Outward Dialing | pre-Release 14.0 | AS, XS | Users are assigned a ten-digit directory number that can be used to place or receive calls directly to this phone, without forcing access via a central number. | |
Directed Call Pickup | pre-Release 14.0 | AS, XS | Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone. | |
Directed Call Pick-Up with Barge-In | pre-Release 14.0 | AS, XS | In addition to the ability to pick up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service (listed below under group services) also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs. | |
Distinct Call Waiting Ringback | 14.0 | AS, XS | Enhances the Call Waiting service to provide a distinctive ringback to the caller when the called party is busy and alerted with a call waiting tone. Different ringback audio files can be used depending on the country code of the called party. This is configured through a system-level parameter. | |
Distinctive Alert/Ringing | pre-Release 14.0 | AS, XS | Provides a different call waiting tone (that is, alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time. | |
Distinctive Alert/Ringing Enhancement | pre-Release 14.0 | AS, XS | This service is enhanced to also recognize calls from another group within the same multi-group enterprise as internal calls. | |
Diversion Information Availability for Queued Calls | 20.0 | AS | This feature enhances the Hosted Thin Call Center client and Hosted Thin Receptionist clients by allowing the user to see the diversion information when the call is delivered to the user through a queue. In other words, when User A calls User B and User B does not answer but instead redirects the call (using Call Forwarding No Answer or any other kind of diversion) to Queue C that delivers the call to User D, User D sees the information for User B as well. | |
Diversion Inhibitor | pre-Release 14.0 | AS, XS | Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail. It is especially useful for service such as Simultaneous Ring and Sequential Ring. If Simultaneous Ring is engaged, and one of the lines has voice mail pickup set for two rings, this feature continues to ring all the lines past the two rings and not transfer the call to voice mail. | |
Do Not Disturb | pre-Release 14.0 | AS, XS | Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface. | |
eMPS/GETS Privacy Enhancement | 23.0 | XS | This feature enhances the Government Emergency Telecommunications Service (GETS) support by allowing the user to enable or disable the Calling Line ID Delivery Blocking for GETS feature code (GETS-FC) calls. | |
Enhance Calling Name Retrieval Interface to Support Actions | 2021.03 | XS | This feature enhances the Calling Name Retrieval service to perform actions (block the call or divert the call to voice mail) depending on the presence and value of a header in the Calling Name Retrieval query response. | |
Enhanced Branding for Thin Clients | 20.0 | AS | This feature provides an extensive branding experience that is typically requested by most customers of the Hosted Thin Receptionist and Hosted Thin Call Center Applications. | |
Enhanced Privacy on Hold | pre-Release 14.0 | AS, XS | Enables users to designate a held call as “privately held”. A privately held call cannot be retrieved from another station. In Shared Call Appearance applications that require several steps to transfer a call, this feature keeps others in a common call group from retrieving the held call. | |
ETSI FAC Support | 14.0 | AS, XS | Introduces additional feature access codes on Cisco BroadWorks to meet ETSI specifications, providing increased transparency in countries where these feature access codes are being used (for example, France). New feature access codes are introduced for sending callers to voice mail, setting the number of rings required for no-answer handling, changing the default Calling Line ID Blocking and Call Waiting settings, and accessing the voice portal. | |
Expensive Call Notification | 14.sp4 | AS, XS | Advanced Core Services: Allows callers to choose whether or not to proceed with calls identified in the system as being expensive. | |
Expensive Call Notification Enhancements | 17.0 | AS, XS | With this enhancement, the system administrator can assign a warning announcement to each alternate call indicator (ACI) value. If the Network Server tags an originating call with an ACI value, and if the ACI value indicates an expensive call, then the Application Server plays the announcement assigned to that ACI value before allowing the call to continue. | |
Extension Dialing | pre-Release 14.0 | AS, XS | Enables users to dial extensions to call other members of their business group. | |
Feature Activation Codes for Status Enquiry | 16.0 | AS, XS |
Business Telephony: Introduces three new Feature Access Codes (FACs):
The subscriber can dial these FACs to get the current status and destination of the Call Forwarding services listed above. The status is returned as active or inactive and the destination is reported as “voice mail” or the current forwarded number. The default FACs for each status query are as follows:
The FACs are configurable on a group basis. |
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Flash Call Hold | pre-Release 14.0 | AS, XS | Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialing the respective feature access code. Parties are reconnected again when the switch-hook is flashed and the feature access code is dialed again. | |
French Canadian Language Support in BroadWorks | 21.0 | AS | This feature adds French (Canada) language support to the following Cisco BroadWorks client applications: Hosted Thin Call Center, Hosted Thin Receptionist, and Meet-Me Conferencing Moderator. | |
H.264 Video Support | 14.0 | AS | Extends the Video Add-On feature to include support for the H.264 video codec. | |
Hidden Call Forwarding Option Support | 17.0 | AS, XS | This feature implements a Session Initiation Protocol (SIP) 181 response to the originator when a call is redirected. In addition, Cisco BroadWorks users can now control the types of calls that receive this response. | |
Hierarchical Communication Barring | 18.0 | AS, XS |
The Hierarchical Communication Barring (HCB) feature provides additional flexibility to the Communication Barring functionality. Communication Barring – Fixed provides the system administrator with the ability to define barring profiles that can be mapped to a subscriber via the Network Class of Service (NCOS) values (by the service provider/enterprise administrators). This new functionality allows the system administrator to define system-level barring profiles for use by the subscriber on outbound calls. The new feature is available in addition to the Communication Barring – Fixed feature, and provides inbound communication barring via digit pattern matching criteria to the system level. |
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Hoteling | 12.0 | AS |
Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile users to share office space and phones on an as-needed basis, like a hotel room. The Hoteling service supports this activity by enabling users with guest privileges to log in to a host account via their web portal or voice portal. This enables the employee to use the host phone to make and receive their calls as usual, while retaining their own Cisco BroadWorks user profile. |
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Hoteling Enhancements | 17.0 | AS | This feature consists of enhancements to the existing Hoteling Host-Guest features. A new event package is added to provide a mechanism for the host device to synchronize with the Application Server when the host device’s association status is modified. It also allows the Session Initiation Protocol (SIP) phone user to use keys on the phone as an alternative to associating a guest with the host device. | |
Hoteling Guest Provisioning Enhancements | 14.sp2 | AS | Enhances Hoteling Guest behavior by providing additional essential information while provisioning the feature. | |
Hoteling Host and Guest on One User | 16.0 | AS | Currently, the Hoteling Host and Hoteling Guest services are not permitted to be active on the same user account. The Hoteling Guest service is given precedence, thus preventing the account from simultaneously being associated with a Hoteling Host. This feature eliminates this restriction and allows the two services to operate simultaneously on the same user account. | |
Hoteling Timer Enhancement | 14.sp4 | AS | Advanced Core Services: Enhances the Hoteling Host and Hoteling Guest services by making the disassociation timer configurable (enabled with or without a time limit or disabled). | |
Icelandic Localization Requirements for Announcements | 16.0 | AS, XS |
Localization: Currently, the Auto Attendant service uses the Calling Line ID (CLID) name for name dialing and for name spelling. Unfortunately, the CLID name is a U.S. ASCII string, which cannot contain Unicode characters. In some languages, such as Icelandic, user names can contain Unicode characters. In addition, the Icelandic phone keypad allows the dialing of these Unicode characters. This feature enhances the Name Dialing feature by allowing Icelandic Unicode characters in the name dialing and in the name spelling. |
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Interrogation FACs for CW/SCR/ACR/CLIR/COLR | 18.0 | AS |
This feature provides feature access code (FAC) support for interrogating the activation status of the following services and corresponding default FACs:
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IP Phone Support | pre-Release 14.0 | AS, XS | This feature provides support for SIP-based IP phones, in addition to basic analog phones or soft clients. Users with IP phones can manage their calls in real time (for example, call hold, conference). | |
Last Number Redial | pre-Release 14.0 | AS, XS | Enables users to redial the last number they called by dialing a feature access code (for example, *66). | |
Legacy Automatic Callback | 17.0 |
This activity introduces a new service called Legacy Automatic Callback (ACB). Similar to the MMTel Automatic Callback already available in Cisco BroadWorks, this service allows a subscriber to reach another busy subscriber shortly after that busy subscriber becomes available. When active, the service monitors the busy subscriber. When that subscriber is available, it recalls the original caller, places a call back to the original busy subscriber, and connects the two parties. Though similar to the MMTel Automatic Callback in purpose, the Legacy Automatic Callback service is different in important ways. For Legacy Automatic Callback, a subscriber dials a Feature Access Code (FAC) to invoke Automatic Callback toward the last dialed number. This is different from MMTel Automatic Callback, which does not have a FAC, but allows the subscriber to invoke Automatic Callback when a call attempt toward the other subscriber results in a busy indication. |
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Multi-Path Forwarding | pre-Release 14.0 | AS, XS | Enables a user to have more than one forwarded call active at a time. There are no limitations on the number of simultaneous calls a user can forward. Calls are specified for forwarding via the web portal interface. | |
MWI Synchronization Enhancements | 14.sp1 | AS, XS | Restores the message waiting indicator (MWI) status of a device following a reboot. | |
Number Search Enhancement | 18.0 | AS, XS | This feature improves the Number Search capability on the web portal. Specifically, this feature enhances this capability by relaxing and improving the search behavior to cope with common search use cases and return the expected number range. | |
N-Way Calling | 14.0 | AS, XS | Allows users to add any number of other parties to a call, up to a maximum number configurable at the system level (maximum 15, including the originator). This is similar to the Three-Way Calling feature. | |
OMA Presence | 21.0 | XS | This activity introduces the Open Mobile Alliance (OMA) Presence user service. The Execution Server sends presence information on behalf of users who have this service assigned when these users become active on a call. When the call later terminates, the presence event state is removed. SIP PUBLISH requests are sent to the Presence Server for this purpose. The Voice over Internet Protocol (VoIP) telephony state of the user is reported inside a Presence Information Data Format (PIDF) body. | |
Option to Enable/Disable Video at User/Line Level | 23.0 | XS | This feature allows the system administrator to control whether users can make or receive video calls. The goal is to avoid using too much data for users with limited data plans. | |
Per Device Charging | 18.0 | AS |
This feature enhances the current Shared Call Appearance (SCA) implementation to identify the actual device that originates or answers the call. Users with the BroadWorks Anywhere (BA) or Shared Call Appearances (SCA) services are able to originate or answer calls using multiple devices provisioned against that service. For instance, for BroadWorks Anywhere, a call terminating to a BroadWorks Anywhere user may be answered on a device other than the Cisco BroadWorks user’s primary device, but the applicable accounting records indicate the call was answered by the Cisco BroadWorks user (and note that similar behavior is observed with call originations). |
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Personal Assistant – Allow Alerting First | 23.0 | AS | The Personal Assistant service is enhanced to allow the user to be alerted prior to the call being processed by the Personal Assistant. | |
Personalized Name Recording | pre-Release 14.0 | AS, XS | Enables users to record their name to be played back to incoming callers in conjunction with multiple services, including Voice Messaging and Auto Attendant. A .wav file is recorded and uploaded via a phone and respective CommPilot Personal web page. | |
Phone List – Call Logs | pre-Release 14.0 | AS | The Call Logs enables users to view the following lists of stored numbers: missed, received, and dialed. The call log is accessed through the CommPilot web portal and includes the most recent numbers registered for each category, as well as the respective call times and dates. | |
Phone List – Group | pre-Release 14.0 | AS, XS |
This phone list serves as a searchable company directory, listing names, numbers, and email addresses. Each user added to the group is automatically added to this list. Also included are the extensions for reaching the Auto Attendant(s), Hunt Group(s), and the voice portal, when applicable. Group administrators can add additional phone numbers to the Group Phone List by either adding them individually via their web portal or by importing them from a file. Emergency numbers, repair numbers, chargeable directory assistance numbers, or GETS reserved FACs cannot be added to the phone list. |
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Phone List – Personal | pre-Release 14.0 | AS, XS |
Each user can add, delete, edit, and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file. Emergency numbers, repair numbers, chargeable directory assistance numbers, or GETS reserved FACs cannot be added to the phone list. |
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Polycom Phone Services – Phone Directory Integration | 14.sp6 | AS |
This feature adds a new user service called Polycom Phone Services. When assigned and configured, it introduces a set of services that integrates Cisco BroadWorks services with features and capabilities on the Polycom family of phones. Specifically, it introduces the concept of a “Polycom Phone Directory”, which allows an end user to add, delete, and synchronize a set of contacts onto their Polycom phone. This feature will continue to be enhanced in future releases to support additional levels of integration and personalization with Polycom phones. |
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Portuguese Localization for BroadWorks | 22.0 | AS | This feature adds support for building dynamic sentences used in certain announcements according to the Portuguese-specific needs. | |
Pre-alerting Announcement | 17.0 | AS | This new service provides a user-customizable announcement to be played to the calling party before alerting the terminating party. The announcement can be configured to be interruptible (or not interruptible) by the calling party upon detection of configurable dual-tone multi-frequency (DTMF) sequence. | |
Pre-alerting Announcement Support in Execution Server Mode | 21.0 | XS |
This feature modifies the Execution Server (XS) Telephony Application Server (TAS) to support the Pre-alerting Announcement feature, which is already supported on the Application Server (AS) Telephony Application Server (TAS). The functionality described in the Pre-alerting Announcement Service Feature Description; Release 17 is introduced on the Execution Server. |
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Printable Group Directory | pre-Release 14.0 | AS, XS | Enables users to view and print a directory listing of all the business group members and their respective contact information (for example, extension, mobile phone number, email address). The information is displayed in one of two formats: summary or detailed. The Group Directory is accessible from the CommPilot web portal. | |
Priority Alert/Ringing | pre-Release 14.0 | AS, XS | Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (that is, alert) or a different ringing cadence than normal calls. The user sets the criteria (for example, incoming calling number, time of day and day of week) for determining which calls require priority notification via their CommPilot Personal web interface. Multiple criteria sets, or profiles, can be defined. | |
Privacy Service | 14.0 | AS, XS | Allows users to exclude themselves from the group and directory listings visible to other users. | |
Propagation of IM&P Provisioning Adapter Errors to User | 25.0 | AS | This feature propagates the provisioning bridge errors back to the OCI-P client for display to the provisioning user. | |
Push To Talk (Intercom) | 12.0 | AS | Enables user-to-user intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system requests that the called station answer automatically. Users and administrators can define accept and reject lists, which can include wildcards. | |
Push to Talk for Execution Server | 2020.07 | XS | This feature adds support for the Push to Talk service, which is already available on the Application Server, on the Execution Server. | |
Receptionist Usability Update for Directories | 20.0 | AS | This feature enhances the Contacts widget in the Hosted Thin Receptionist client application to allow the user to view the maximum number of contacts across all the directories. This feature also enhances the client to provide a similar user experience to that in the Hosted Thick Receptionist client. | |
Remote Office | pre-Release 14.0 | AS | Enables users to access and use their Cisco BroadWorks services from any end point, on-net, or off-net (for example, home office, mobile phone). This service is especially useful for teleworkers and mobile workers, as it enables them to use all of their features while working remotely (for example, extension dialing, transfers, conference calls, directories, and so on). In addition, since calls are still originated from Cisco BroadWorks, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. This service must be set up by the group administrator. | |
Residential Call Restrictions | pre-Release 14.0 | AS, XS |
Enables an administrator to specify the maximum call time in minutes for answered (and unanswered) calls. Maximum call time can be specified on a system, service provider/enterprise, group, and user basis. If an answered call exceeds the maximum call time allowed, then the call is released by the system. This helps to prevent fraud and also provides a mechanism to cut off calls that have accidentally been left off-hook. |
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Residential Voice Portal | pre-Release 14.0 | AS, XS | Enables providers to set up a new level of voice portal than spans all groups in a service provider without requiring a public phone number for each group voice portal. In addition, a user can be configured to use the service provider voice portal or the group voice portal. If a carrier is using the service provider voice portal, a user is assigned a service provider voice mailbox, which is unique for the service provider. | |
Ring Splash | pre-Release 14.0 | AS, XS | Enables users to have a short ring burst played on their phone when the following services are triggered Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active. | |
SCA Call Location and SCA Call Retrieve | 14.sp2 | AS, XS | Allows for migrating (retrieving) an active call from one Shared Call Appearance (SCA) location (for example, a mobile) to another (for example, landline). | |
Selective Call Acceptance | pre-Release 14.0 | AS, XS | Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. | |
Selective Call Forwarding Enhancements | 16.0 | AS, XS |
Residential Services: Enhances the existing Selective Call Forwarding service by adding the following enhancements:
In addition, the feature extends the enhancements for “blocked lists” and calendaring to the following services:
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Selective Call Rejection | pre-Release 14.0 | AS, XS | Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined. | |
Selective Call Rejection Enhancements | 17.0 | AS, XS | The Customer Originated Trace service allows users to report malicious calls. To do this, users flash the switch hook and dial a Customer Originated Trace FAC during the call or release the call and then dial the FAC on dial tone. With this enhancement, the number of the calling party is automatically added to the Selective Call Rejection screening list of the user who dialed the Customer Originated Trace FAC. | |
Selective Services Enhancements | 13.0 | AS, XS | Enables users to specify call treatments based on the added criteria of a private or unavailable incoming calls. | |
19.0 | AS, XS |
This feature enhances the logic for selective services to determine whether a selective service should execute when handling private calls. The existing logic now includes an extra screening to verify whether the selective services should consider private calls. The ability to offer this extra screening is provided through the introduction of a new “true” or “false” system parameter, called screenPrivateNumber. This enhancement also provides the ability to preserve the previous functionality. The toggling of the new functionality is controlled through the new command line interface (CLI) system parameter, screenPrivateNumber, under SelectiveServices (under CLI hierarchy XS-CLI/Service/SelectiveServices). The selective services that are enhanced by this feature are the following:
Each of the above services behaves differently when there is a matching criterion. When the new screenPrivateNumber system parameteris set to “true” and in the event of the successful privacy screening by a specific selective service, this enhancement does not affect its existing functionality. This means that the service execution of these selective services remains the same. This enhancement has no impact on the web portal of any of the above services. |
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Separate Call Restriction Rules for Forwarded and Transferred Calls | 14.0 | AS, XS |
This feature enhances the Calling Plans service to allow administrators to manage their forwarded and transferred calls independently of one another. The current Cisco BroadWorks implementation of Outgoing Calling Plan (OCP) has a single set of restrictions for transferred and forwarded calls. This feature introduces a system parameter that allows for bundling the transfer with regular calling restrictions. Forwarded calls can have their own calling restrictions configured independently. |
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Sequential Ringing | pre-Release 14.0 | AS, XS | Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key. | |
Service Scripts | pre-Release 14.0 | AS | Supports the addition of custom enhancements to the Cisco BroadWorks feature set such as enhanced call routing, screening, or notification services. Scripts are written in the call processing language (CPL) and are uploaded by Cisco BroadWorks via the CommPilot web portal. The feature is authorized and assigned like all other services. | |
Service Script Feature for Groups and Users | 14.0 | AS | This feature enhances the system’s support for Call Processing Language (CPL) scripts, adding the ability to configure service scripts at either the group or user level. | |
Shared Call Appearance | pre-Release 14.0 | AS, XS |
Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked. Certain IP phones can present the following states across their lamps: idle, progressing, alerting, active, and held. Certain IP phones can also support the hold/retrieve function, whereby calls on shared lines can be held on one device and retrieved from another registered device. Example applications of this service include setting up a second line for an executive assistant or creating a hosted key system solution with multiple lines being shared across multiple phones in an office. |
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Shared Call Appearance Bridging | 14.0 | AS, XS | The Shared Call Appearance (SCA) service provides an attribute that is used to allow or disallow bridging between the SCA locations. This allows for bridging calls between shared call appearance locations to facilitate manager/administrative assistant interactions. | |
Missed Calls Display Synchronization | 16.0 | AS, XS | Cisco BroadWorks users with the Shared Call Appearance service are misled by the display on their phones, which indicates they have multiple “missed calls”. These calls have actually been answered using alternate devices that are configured as “shared call appearances” in BroadWorks. This feature notifies the phone, using the SIP CANCEL message, indicating that the call was answered elsewhere and is not to be included in “missed calls”. | |
Silent Alerting | 22.0 | AS | Silent Alerting allows the user to suppress ringing when receiving calls at the primary, Shared Call Appearance, Flexible Seating Guest, Hoteling Guest, and Video Add-On locations. The alerting can be either enabled for all locations or disabled for all locations. | |
Simultaneous Ring | pre-Release 14.0 | AS, XS | Enables users to have multiple phones ring simultaneously when any calls are received on their Cisco BroadWorks phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk. | |
Single Sign-On API for Use with Third-Party Web Portals | 20.0 | AS | This feature adds the capability for a carrier to launch the Cisco BroadWorks hosted thin clients (Receptionist, Call Center Agent, and Call Center Supervisor) and the Moderator client from a third-party portal without requiring the end user to see or use the login page of these applications. | |
Soft Client Support | pre-Release 14.0 | AS | The Microsoft Messenger soft client can be used as an alternative to analog or IP phones for making and receiving calls, while still having access to all of the features of Cisco BroadWorks. | |
Speed Dial 100 | pre-Release 14.0 | AS, XS | Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9, A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 web page in their CommPilot Personal web portal, or directly through their phone using the respective feature access code (*75 default). | |
Speed Dial 8 | pre-Release 14.0 | AS, XS | Enables users to dial single digit codes to call up to eight different numbers, such as frequently dialed numbers or long strings of digits that are hard to remember. | |
Three-Way Calling | pre-Release 14.0 | AS, XS | Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user presses the flash hook and dials the third party. Before or after the third party answers, the user presses the flash hook and forms a three-way call with the two parties. To drop the third party, the user presses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released. | |
Turkish Localization Support | 20.0 | AS | To ease the deployment of Cisco BroadWorks in countries using the Turkish language, certain sentences that were constructed by the system when using Interactive Voice Response (IVR) announcements have been modified to reflect the specifics of that language. | |
Two-Stage Dialing | 14.sp1 | AS | Allows users to leverage enterprise dialing and other Cisco BroadWorks services from their cell phones or PSTN landlines. | |
Unicode Character Support for Calling Line ID | 19.0 | AS |
This feature modifies the Cisco BroadWorks Application Server to allow Unicode characters to be used in the identity name (for example, calling line identity name and connected line identity name) on system interfaces such as Session Initiation Protocol (SIP) and Media Gateway Control Protocol (MGCP). The Application Server’s SIP RFC 3261 compliance is enhanced to encode and decode bytes using UTF-8 (RFC 3629) without relying upon the file.encoding system property being UTF-8. The Application Server’s MGCP RFC 3435 and RFC 3660 compliance is enhanced to encode and decode bytes using UTF-8 without relying upon the file.encoding system property being UTF-8. |
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User-defined Custom Ringback and Music/Video on Hold | 16.0 | AS |
This feature provides enhancements to BroadWorks Custom Ringback, Music On Hold, and Video On Hold services. The enhancements include:
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User Managed Privacy Service | 14.sp2 | AS, XS | Allows users to manage their privacy by restricting access to their call status by directories, Auto Attendants, Receptionist, and Busy Line Field. | |
Video Add-On | pre-Release 14.0 | AS | Enables the use of video media in conjunction with regular audio media. If a user’s primary device does not support video, this service can be used to configure a video-capable device to deliver the video portion of their call. The system “splits” the multimedia call, directing the audio portion to the primary device and the video portion to the video add-on device. All services continue to operate as they would for a regular audio call. | |
Voice Messaging – Message Deposit Enhancements | 16.0 | AS | This feature adds two functionalities to the voice portal, enhancing the voice messaging deposit mechanism. First, if the transfer key “0” is pressed while leaving a voice message, the user is now prompted to choose to send the voice mail or to cancel the recording before being transferred. Second, when a message is sent explicitly (by pressing pound (#) and then 3), the user is now prompted to either be transferred to an attendant “0” or to return to the voice portal “*”. | |
Voice Messaging User – Video Enhancement | 17.0 | AS | This feature extends the functionality of the Voice Messaging User - Video service by playing a different video greeting when the option of transferring to the operator is enabled. | |
Voice Portal Calling | pre-Release 14.0 | AS, XS | Enables users to make calls from the voice portal, as if making calls from their desk. Calls are still made on the user’s account but can be made from any phone. | |
Voice Portal Hoteling Guest Menu | 19.0 | AS |
This feature enhances the Hoteling Guest service as follows:
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Web Portal Call Logs | pre-Release 14.0 | AS | A page in the CommPilot Personal Portal provides users with call logs for received, missed, and placed calls. | |
Wireless and Residential Dialing | pre-Release 14.0 | AS, XS |
Enables an administrator to force all calls to query the Network Server on a system, service provider/enterprise, or group basis. With this feature engaged, all calls from a group are directed to the Network Server (usually, only inter-group calls query the Network Server). Furthermore, to support residential and enterprise users on the same system, it is important to be able to designate groups to have calling line identity restrictions enabled or disabled. For enterprise groups, they should be disabled (default) and for residential groups, they should be enabled. This feature allows an administrator to specify if calling line identity restrictions are enabled or disabled for a group on a system, service provider/enterprise, or group basis. When incoming calls are received, this feature is checked to determine if calling line identity restrictions are enforced or not. All of the configuration parameters are provided in a hierarchical manner. There are identical parameters at the system, service provider/enterprise, group and user (if applicable) layers. The user has the highest precedence, and the system has the lowest precedence. On a per-call basis, the system selects the parameter to use based on the precedence. Thus, the user parameter is used if it is configured, otherwise the group parameter is used if it is configured, otherwise the service provider/enterprise parameter is used if it is configured, and lastly the system parameter is used if all other layers are not configured. |
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Zone Calling Restrictions | 15.0 | AS |
Some markets have regulations that specifically forbid toll bypass. Deploying Cisco BroadWorks in such markets requires that the system (for example, routing on the Application and Network Servers) be configured appropriately. However, appropriate routing configuration is not enough to prevent all toll bypass scenarios. This feature is introduced to cover the cases that cannot be handled by routing alone, in particular:
Each user is assigned a “home zone” that corresponds to their actual location, and the above services are prevented from linking (forwarding, transferring, or bridging) a public-switched telephone network (PSTN) party with a Cisco BroadWorks party from another zone. Users in an enterprise can always call each other freely regardless of zones. |