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This chapter includes the following sections:
If you cannot isolate the issue to a particular component, consider the following questions. They can be helpful when you contact the Cisco Technical Assistance Center (TAC).
Was the server working before the problem occurred?
Was this a newly installed server?
Was this server installed onsite or did it arrive assembled from Cisco?
Has the memory been reseated?
Was the server powered off or moved from one location to another?
Have there been any recent hardware or software upgrades? If so, list them.
When contacting Cisco TAC for issues, you should always capture the tech-support output from the Cisco CIMC CLI or the Technical Support Data from the Cisco CIMC GUI.
You can generate a summary report that contains configuration information, logs, and diagnostics from the Cisco CIMC GUI.
To generate a summary report, follow these steps:
|Step 1||In the Navigation pane, click the Admin tab.|
|Step 2||On the Admin tab, click Utilities.|
|Step 3||In the Actions area of the Utilities pane, click Export Technical Support Data.|
|Step 4||In the Export Technical Support Data dialog box, complete these fields: |
|Step 5||Click Export.|
To display the System Event Log (SEL) events, follow these steps:
|Step 1||In the Navigation pane, click the Server tab.|
|Step 2||On the Server tab, click System Event Log.|
|Step 3||To review the information for each event in the log, navigate the log using these options: |
On the Cisco IMC GUI, complete these steps to display the sensor readings:
On the Cisco IMC GUI, complete these steps to view the CIMC log:
|Step 1||In the Navigation pane, click the Admin tab|
|Step 2||On the Admin tab, click CIMC Log.|
|Step 3||On the Entries Per Page drop-down list, select the number of CIMC events to display on each page.|
On the CLI enter:
~ # scope cimc ~ /cimc # scope firmware log network tech-support ~ /cimc # scope tech-support ~ /cimc/tech-support # set tftp-ip 192.168.1.1 ~ /cimc/tech-support *# set path \techsupport\showtech ~ /cimc/tech-support *# commit ~ /cimc/tech-support *# start
var/—Contains detailed logs, and status of all monitored services. It also contains services information files such as the configuration of SOL and IPMI sensor alarms.
var/log—Contains the rolling volatile log messages.
obfl/—Contains the rolling non-volatile log messages.
met/—Non-volatile configuration and SEL.
mp/—The show tech-support text files, along with BIOS tech-support text files. The text files contain all process, network, system, mezzanine, and BIOS state information.
mctool—Gets basic information on the state of the CIMC.
network—Gets current network configuration and socket information.
obfl—Gets live obfl
messages—Gets live /var/log/messages file
alarms—Lists sensors in alarm states.
sensors—Current sensor readings from IPMI.
power—Current power state of the x86.