Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.x Releases

Cisco TelePresence TX System Software Version Compatibility and Interoperability with Other Devices—6.x Releases

---

First Published: February 27, 2013

Revised: April 10, 2017

This document shows you what systems, including endpoints and infrastructure devices, interoperate with Cisco TelePresence systems that run TX software release 6. x and includes the following sections:

• Document Revisions
• Cisco TelePresence Interoperability Database
• TX 6.x Software Compatibility
• TX 6.x Interoperability
• Supported Video Resolutions
• Obtaining Documentation and Submitting a Service Request

Document Revisions

Cisco TelePresence Interoperability Database

For more information about how the products running TX 6. x software interoperate with other Cisco, Cisco TelePresence, and third-party products, refer to the Cisco TelePresence Interoperability Database at the following URL:

www.cisco.com/go/tp-interop/

TX 6.x Software Compatibility

The deployments of software in this matrix are tested.

Table 1 summarizes TX software Release 6 compatibility.

TX 6.x Interoperability

This section summarizes video and audio quality; security; and presentation support between a Cisco TelePresence System (CTS) running version TX 6. x software and another Cisco or third-party endpoint or device.

• Unified CM Version —The first column in each table includes the Unified CM version to which the system running TX 6. x software is registered.
• With Endpoint/Device Version —The second column includes the endpoint or device in the same TelePresence meeting with the system running TX 6. x software.

If an endpoint or device is registered to a Cisco TelePresence Video Communication Server (VCS), the supported VCS version is listed. In this type of interoperability deployment, the Unified CM and VCS are connected by a SIP trunk.

• Maximum Video and Audio —The third column includes the maximum video quality and the audio format in the interoperability deployment.

– Maximum video resolution and frame rate for a call between endpoints is 1080p at 60 frames per second (1080p 60).

– Video can be negotiated to a lower supported resolution (for example, 720p 60) that is based on the capabilities or configuration of other endpoints in the meeting.

For more information, including systems that support 1080p 60 and bandwidth requirements and recommendations, refer to the “60 fps Main Video” section of the Administration Guide for Cisco TelePresence TX Software Release 6.

• Security —The fourth column indicates whether the call is secure or non-secure.
• Presentation —The fifth column indicates presentation support.

In switched presentation mode, when a meeting participant is sharing a presentation, the other meeting participant (or participants) sees the presentation instead of the main video.

For the latest information about endpoint capabilities and maximum resolutions for presentations, refer to the “High-Definition Presentation” section of the Administration Guide for Cisco TelePresence TX Software Release 6.

Note The Cisco and third-party endpoint, device, and call signaling agent versions outlined in Table 2 and Table 3 are tested and known to interoperate.
The Cisco and third-party endpoint, device, and call signaling agent versions not explicitly mentioned in these tables can interoperate successfully. If an unexpected issue occurs, the Technical Assistance Center (TAC) will help you identify the root cause. These calls must come from customers with a valid support agreement.

TX 6.x Interoperability with Third-Party Endpoints and Devices

Cisco TelePresence endpoints are designed to work with any standards-based (SIP and H.264) endpoint and any TelePresence Interoperability Protocol (TIP) device.

Cisco tests interoperability with TIP devices and other standards-based endpoints based on market priority. The Cisco Technical Assistance Center (TAC) accepts calls related to interoperability with third-party endpoints and devices to troubleshoot and identify the root cause of issues. These calls must come from customers with a valid support agreement. When appropriate, Cisco will engage third-party vendors to resolve interoperability issues. Also when appropriate, Cisco will document known issues in software release notes.

Table 3 summarizes the third-party endpoints and devices tested with TX 6. x software.

---

Note The endpoints running TX 6.x software were registered to Unified CM devices running either version 9.1(2), 9.1(1), or 8.6(2a)SU3 software.

---

 

Table 3 TX 6.x Interoperability with Third-Party Endpoints and Devices

With Third-Party Endpoint/Device Version	Maximum Video and Audio	Security	Presentation	TIP License Required?
Polycom HDX Series version 3.0.5 registered to VCS 7. x14 15 16	720p Audio: G.722	17	BFCP (H.239 interworking18 through VCS) Switched Presentation	No, this system uses standards-based SIP and is natively interoperable.
LifeSize Express 220 and Passport Room 22019 version LS_EX2_4.10 registered to VCS 7. x 1	720p Audio: G.722	Non- secure20	BFCP (H.323) Switched Presentation (SIP)	Yes

14.We recommend that you install and assign the Unified CM “vcs-interop” SIP Normalization script to make secure calls between CTS endpoints and endpoints and devices registered to VCS. For more information about the conditions required for secure calls, see this document: http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_8/release/notes/cts_1_8_release_notes.html#wp138743 For more information about the Unified CM script, see this document: http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/8_6_2/cucmbe-rel_notes-862.html#wp1961463 For more information about configuring Unified CM and Cisco VCS to interoperate via a SIP trunk, see this document: http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Cisco_Unified_Communications_Manager_Deployment_Guide_CUCM_8_9_and_X7-2.pdf 15.The following open caveats impact non-secure and secure calls with a Polycom endpoint: CSCua40108 and CSCty52408. For more information about CSCua40108, see the Release Notes for Cisco TelePresence TX System Software Release 6 at http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/release/notes/tx_sw_6_0_release_notes.html. For more information about CSCty52408, see the Release Notes for Cisco TelePresence System Software Release 1.9 at http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/release/notes/cts_1_9_release_notes.html. 16.During conferences between a Cisco TelePresence System 500-32, TX1310, TX9000 or TX9200 and a Polycom HDX7001, an extraneous message can display on the Cisco TelePresence screen that the presentation cannot be shared, even if a presentation is not being shared. This message should disappear within 30 seconds of starting the conference. 17.The following open caveats impact secure calls with a Polycom endpoint: CSCtx74718 and CSCty68518. For more information, see the Release Notes for Cisco TelePresence System Software Release 1.9 at http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/release/notes/cts_1_9_release_notes.html. 18.The definition of “interworking” is using VCS as an H.323-SIP gateway. 19.The following open caveat impacts interop calls with a LifeSize endpoint when adding an audio-only call: CSCtz27333. The following open caveats impacts interop calls with a LifeSize endpoint if holding then resuming the call: CSCtz05200 and CSCtz27129. For more information about CSCtz05200, see the Release Notes for Cisco TelePresence TX System Software Release 6 at http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/release/notes/tx_sw_6_0_release_notes.html. For more information about CSCtz27333 and CSCtz27129, see the Release Notes for Cisco TelePresence System Software Release 1.9 at http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/release/notes/cts_1_9_release_notes.html. 20.The following open caveats impact secure interop calls with a LifeSize endpoint: CSCtz27432, CSCty85689. For more information about CSCtz27432, see the Release Notes for Cisco TelePresence TX System Software Release 6 at http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/release/notes/tx_sw_6_0_release_notes.html. For more information about CSCty85689, see the Release Notes for Cisco TelePresence System Software Release 1.9 at http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/release/notes/cts_1_9_release_notes.html.

Supported Video Resolutions

Systems running TX 6. x software send and receive video at the resolutions shown in Table 4 . The video resolution that is sent and received is based on the available bandwidth and the capabilities of the other devices that are in the conference.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.