- Title
- Contents
- Overview
- Cisco TelePresence System Operation (Sysop) Log Messages: A through C
- Cisco TelePresence System Operation (Sysop) Log Messages: D through L
- Cisco TelePresence System Operation (Sysop) Log Messages: M through R
- Cisco TelePresence System Operation (Sysop) Log Messages: S through W
- Cisco TelePresence System Messages: 201000 to 201119
- Cisco TelePresence System Messages: 201150 to 201801
- Cisco TelePresence System Operation (Sysop) Log Messages by Type
- MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System
M
Main display: Adjusting to lower video resolution to match available resources
Indicates that the lower video resolution has been downgraded to match the available resource/configuration. For example, if a 1080p endpoint calls a 720p endpoint, the bandwidth of the 1080p endpoint is downgraded to 720p. This icon/text is displayed on the 1080p endpoint's main display screen.
Main display: Expect delayed audio due to local or remote network delay
This icon/text message displayed on the main display screen and indicates that there is a delay in audio due to a local/remote network delay.
If this problem persists or occurs frequently, work with your network administrator to check the network configuration.
Main display: Expect lower quality due to local or remote network congestion
This icon/text message is displayed on the main display screen and indicates that the video resolution has been downgraded due to congestion on the local/remote network.
If this problem persists or occurs frequently, work with your network administrator to check the network configuration.
Main display: Unable to display mute icon
Unable to display the mute icon on the main display screen.
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Main display: Unable to stop displaying mute icon
Unable to remove the mute icon from the main display screen.
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Main Video stream packet loss detected on the {0} codec
Provides information about the packet loss detected on the main video streams.
Work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Manufacturing image: unable to start call services with Cisco Unified CM configured
With this manufacturing image, the call services could not be started with the current Cisco Unified CM configuration.
Work with the appropriate administrator to determine the cause of the Cisco Unified CM configuration issue. If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Maximum number of user entries
The maximum number of user entries has been reached.
Delete some users from the access control list before adding new users.
Media adaptation - Downgrading the transmit bit rate to {0} bps
The remote party has detected network loss and as a result, downgraded the transmit bit rate to adapt to the network condition.
Media adaptation - Requested remote party to adjust to lower bit rate {0} bps
Network congestion has been detected. A request was sent to the remote party to downgrade its transmit bit rate.
Media adaptation - Requested remote party to terminate call due to poor media quality
A bad endpoint classification request was initiated. For multipoint calls, the offending party will be switched off to keep this endpoint in the call.
Work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Media component is not ready
The media component on the CTS is not ready. This problem can occur when the media component is restarted while a call is being received or made.
Wait approximately 1 minute for the media component to restart before making or receiving a call. If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media port allocation failed due to no ports available
The system could not allocate a port for a new call because no ports were available.
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media port range is [[dec],[dec]] start_port=[dec] end_port=[dec]
This message provides the media port range that is configured for this Cisco TelePresence System (CTS).
Log into the Cisco Unified CM, and make sure that the port range that is configured for the Cisco TelePresence System is valid.
Media service restarted
The call ended because the media service was restarted.
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Media service restarted on the {0} codec
The call ended because the media service restarted on the indicated codec.
If this condition persists, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
Message received from Multipoint Switching: Conference cannot start due to insufficient resource
The conference is unable to start because of insufficient resources.
Work with your CTMS administrator to determine what the insufficient resources are and take the appropriate action.
Message received from Multipoint Switching: Conference is secured only
Message received from Multipoint Switching: Conference locked by host
Message received from Multipoint Switching: Conference waiting for host to join
Message received from Multipoint Switching: Conference with no video
Message received from Multipoint Switching: First and only participant in the meeting
The local CTS endpoint is the only participant in a CTMS conference that is not on hold (all other participants in the conference have put their endpoints on hold).
Message received from Multipoint Switching: Interop connection is lost
Message received from Multipoint Switching: Interop connection is restored
Message received from Multipoint Switching: Only one party in webex meeting
Message received from Multipoint Switching: Remaining participant in the meeting
Message received from Multipoint Switching: Schedule conference not started yet
Message received from Multipoint Switching: Transmit video is suspended
A participant's video transmission was suspended because of a network loss.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Message received from Multipoint Switching: Webex connection is lost
The Cisco WebEx connection was lost.
If this condition persists, work with your CTMS administrator to check the connections and take the appropriate action.
Message received from Multipoint Switching: Webex connection is restored
N
Negotiated Media Configuration: LTRP: {0} GDR: {1} High Profile: {2} Cabac: {3}
Network congestion detected; conference downgraded to audio only
The conference has been downgraded to audio only.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Network congestion message is displayed
The system displayed the “Network Congestion” message on the screen. If the condition persists for 15 seconds after this message displays, the call terminates.
Work with your network administrator to check the network for packet loss and latency, and resolve the problem if possible. If you require further assistance, collect the CTS log files, and contact the Cisco Technical Assistance Center (TAC). For information on how to contact TAC, see the “Obtaining Technical Assistance” section.
New camera detected on primary codec, please run camera setup
A new camera was detected on the primary codec.
Set up the new camera. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
New camera detected on secondary codec, please run camera setup
A new camera was detected on the secondary codec.
Set up the new camera. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
New display detected on primary codec, please run display setup
A new display was detected on the primary codec.
Set up the new display. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
New display detected on secondary codec, please run display setup
A new display was detected on the secondary codec.
Set up the new display. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
No backup settings found. If necessary, please perform camera and display setup
No backup settings were found.
If not already done, perform camera and display setup. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
No backup settings found on secondary codec. If necessary, please perform camera and display calibration
No certificates, unable to make secure calls
Cannot find the manufacturing installed certification (MIC) or locally significant certificate (LSC).
No valid backup settings found. If necessary, please perform camera and display setup
No valid backup settings were found.
If not already done, perform the camera and display setup. See the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com.
P
Packet latency reached {0} ms
Packet latency reached one of the defined thresholds.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected on the {0} codec for 10 secs interval sampling: #pkt recvd: {1}; #pkt loss: {2}; {3}0ss
Displays information about the packet loss detected.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1}; {2}0ss - first pass 10acket loss threshold
The packet loss exceeds the warning threshold of 1 percent, but is below the error threshold of 10 percent.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1} {2}0ss - first pass 100acket loss threshold
The packet loss exceeds the error threshold of 10 percent.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: #pkt recvd: {0}; #pkt loss: {1} {2}0ss - first pass 100% threshold
No packet have been received for the last 10 seconds.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: {0}0ss - exceeded 1% threshold but still below 10% threshold
Packet loss exceeds the warning threshold (1%) but is still below the error threshold (10%).
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: {0}0ss - exceeded 10% threshold
Packet loss exceeds the error threshold (10%).
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Packet loss detected: 1000ss - no media stream received in the last 10 seconds
Packets have not been received for the last 10 seconds.
If this condition persists, work with your network administrator to determine if this condition is transient or longer term, and take the appropriate action.
Performing periodic projector initialization (projector has to be connected to ACU)
This message generates when the projector is periodically checked.
Phone UI version mismatch. Phone:{0}, CTS:{1}
The phone interface version does not match that of the CTS.
Check the Software Compatibility Information for the Cisco TelePresence System to ensure that the Cisco TelePresence System Enhanced Phone User Interface (MIDlet) version is compatible with the CTS software version.
Projector initialization is not performed due to call in progress.
The projector initialization cannot be performed because a call is in progress.
R
Reached maximum number of trap destinations
The maximum number of SNMP trap destinations has been reached.
Go through the existing trap destinations, and delete any that are not needed before adding any new ones.
Received request to reset the system
The calling services received a request to reset the system. Normally, this request is from the Cisco Unified CM after a configuration change.
Received request to restart call control
The calling services received a request to restart. Normally, this request is from the Cisco Unified CM after a configuration change.
Recording server rejects the playback request
The CTRS rejected the user request to play back a media file. The CTRS might not have cleared a previous playback request yet. Or a CTRS configuration might limit the number of playback requests that can occur simultaneously.
Advise the user to wait and the try playback again. If the problem persists, contact the CTRS admin to troubleshoot.
Remote share: presentation stream negotiated to 1 FPS
The presentation stream is remotely shared and negotiated to receive at 1 frame per second.
Remote share: presentation stream negotiated to 5 FPS
The presentation stream is remotely shared and negotiated to receive at 5 frames per second.
Remote share: presentation stream negotiated to 30 FPS
The presentation stream is remotely shared and negotiated to receive at 30 frames per second.
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