- Preface
- Using the Cisco TelePresence System
- Device Information
- Configuring the Cisco TelePresence System
- Troubleshooting the CTS 500
- Troubleshooting the CTS 500 32"
- Troubleshooting the CTS 1000
- Troubleshooting the CTS 1100
- Troubleshooting the CTS 1300
- Troubleshooting the CTS 3000 and CTS 3200
- Troubleshooting the CTS 3010 and CTS 3210
- Monitoring the Cisco TelePresence System
- Satellite Licenses for the Cisco TelePresence System
- Glossary
- Index
- What's New
- Before You Begin
- CTS Assembly and Wiring Guidelines
- CTS Software Download Support
- CTS Upgrade Order
- DHCP Connectivity Requirements
- IP Phone Requirements
- Laptop Screen Resolution Recommenation
- MAC Address Availability
- Network Time Protocol (NTP) Requirements
- Unified Communications Manager and MIDlets Download Support
- Web Browser Support
- Document Organization
- Related Documents
- Obtaining Documentation and Submitting a Service Request
What's in This Guide
This chapter describes the purpose, audience, organization, and conventions of the Cisco TelePresence System Administration Guide and provides information about new features and how to obtain related documentation.
This preface describes the following topics:
•
Obtaining Documentation and Submitting a Service Request
What's New
For a complete list of features for this release, see the following documentation on Cisco.com:
•Release Notes for Cisco TelePresence System
•Cisco TelePresence System Software Feature Guide
For supported software compatibility across all releases, see the following documentation:
•Cisco TelePresence Administration Software Compatibility
Before You Begin
Before beginning the tasks in this guide, familiarize yourself with the following:
•CTS Assembly and Wiring Guidelines
•CTS Software Download Support
•DHCP Connectivity Requirements
•Laptop Screen Resolution Recommenation
•Network Time Protocol (NTP) Requirements
•Unified Communications Manager and MIDlets Download Support
CTS Assembly and Wiring Guidelines
Make sure your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com:
•Product Support > TelePresence > TelePresence Immersive Endpoints
–Cisco TelePresence System 3200 Series
–Cisco TelePresence System 3000 Series
–Cisco TelePresence System 1300 Series
–Cisco TelePresence System T Series
•Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–Cisco TelePresence System 1100
–Cisco TelePresence System 1000
–Cisco TelePresence System 500 Series
CTS Software Download Support
Make sure you have downloaded supported CTS software. Navigate to your CTS device on Cisco.com.
1. Navigate to your device:
•Product Support > TelePresence > TelePresence Immersive Endpoints
–Cisco TelePresence System 3200 Series
–Cisco TelePresence System 3000 Series
–Cisco TelePresence System 1300 Series
–Cisco TelePresence System T Series
•Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–Cisco TelePresence System 1100
–Cisco TelePresence System 1000
–Cisco TelePresence System 500 Series
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2)
2. Select software and choose whether to download now or add it to your cart. For example:
CTS.1-7-2-1-2R-K9.P1.sbn
Release Date: 09/MAY/2011
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300, CTS3000, CTS3010, CTS3200 and CTS3210
Size: 45240.42 KB (46326180 bytes)
CTS Upgrade Order
Cisco recommends that you upgrade software for your Cisco TelePresence System and peripherals in the following order:
1. Unified CM
2. CTS endpoints
3. Cisco TelePresence Multipoing Switch (CTMS)
4. CTS-Manager
See the following documentation for support information:
•Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
•Cisco TelePresence System Administration Guide
•Cisco TelePresence Multipoint Switch Administration Guide
•Cisco TelePresence Manager 1.7 Administration and Installation Guide
DHCP Connectivity Requirements
Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses DHCP by default.
IP Phone Requirements
Each Cisco TelePresence/IP phone combination takes 11 units of the Unified CM unit license:
•5 units for the Cisco Unified IP Phone 7970/7975
•6 units for the Cisco TelePresence unit.
•CTS and the Cisco Unified IP Phone are both configured in Unified CM as a shared line.
Note For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your Cisco Unified IP Phone to version 8.5(3) or a later release.
See the Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP) for download instructions.
Configure the Cisco Unified IP phone as follows:
1. If option 150 of DHCP is enabled—Alternative TFTP=NO
2. If you use manual entry—Alternative TFTP=YES
For more information about the Cisco Unified IP Phone 7970/7975 series, refer to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html
Laptop Screen Resolution Recommenation
For best results, Cisco recommends that you change your laptop screen resolution to 1024 x 768.
MAC Address Availability
Make sure the MAC address of the device you are installing is known or available:
•The MAC address comprises a unique 12-character hexadecimal number that identifies a Cisco Unified IP phone or other hardware device.
•Locate the MAC address number on a label on the back of the Cisco TelePresence system primary codec (for example, 000B6A409C405). Cisco Unified CM makes the MAC address a required field for Cisco Unified IP phone device configuration.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Cisco Unified CM fields, do not use spaces or dashes, and do not include any other characters that may precede the MAC address on the label.
Network Time Protocol (NTP) Requirements
NTP is required to synchronize the clocks on Cisco IP telephony servers. NTP must be configured properly to ensure that calendar events appear as expected.
See Table 3-5 in Chapter 3 "Configuring the Cisco TelePresence System" for more information about configuring NTP and other CTS system settings.
Unified Communications Manager and MIDlets Download Support
Make sure that Unified CM is running and is using supported software for your release. For complete Cisco TelePresence software compatibility information, see the software support matrix on the Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html
Note To enable all available features on your CTS Cisco Unified IP phone, you must download and configure MIDlets. The supported MIDlet version is embedded in the software files that are available when you click Download Software on the Cisco Unified Communications Manager Support page at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications Manager Version x.x > Unified Communications Manager/CallManager Device Packages.
Check the following:
•The Cisco TelePresence device name in Cisco Unified CM follows the following format: The characters "SEP" followed by the device MAC address. Assign the hostname so that it is resolvable by Domain Name System (DNS), for example:
MAC address: " 00:0D:D1:23:45:A1 "
Cisco TelePresence Host Name: " SEP000DD12345A1 "
Note DNS (domain) is optional.
Web Browser Support
Cisco administration interfaces are supported on Internet Explorer (IE) version 6 (recommended).
Document Organization
Information about using the Cisco TelePresence System Administration interface is provided in the following chapters:
•Chapter 1 "Using the Cisco TelePresence System Administration Interface"
•Chapter 2 "Device Information"
•Chapter 3 "Configuring the Cisco TelePresence System"
•Chapter 4 "Troubleshooting the CTS 500"
•Chapter 5 "Troubleshooting the CTS 500 32""
•Chapter 6 "Troubleshooting the CTS 1000"
•Chapter 7 "Troubleshooting the CTS 1100"
•Chapter 8 "Troubleshooting the CTS 1300"
•Chapter 9 "Troubleshooting the CTS 3000 and CTS 3200"
•Chapter 10 "Troubleshooting the CTS 3010 and CTS 3210"
•Chapter 11 "Monitoring the Cisco TelePresence System"
•"Satellite Licenses for the Cisco TelePresence System"
Related Documents
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How to navigate to Cisco TelePresence System (CTS) hardware and software documentation, including information about CTS devices. |
• |
CTS platform hardware installation and maintenance documentation. |
• – – – – • – – – |
CTS Administration and User Guides: Configuration, maintenance, and monitoring tasks using Cisco TelePresence administration software. |
• http://www.cisco.com/en/US/products/ps8332/tsd_products_ |
Cisco TelePresence administration software download page. |
• |
Describes new features and open and closed hardware and software caveats for Cisco TelePresence System (CTS) software releases. |
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Cisco Unified CM installation with the Cisco TelePresence System. |
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Cisco command-line interface (CLI) information for configuring the Cisco TelePresence System. |
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Guide to troubleshooting the Cisco TelePresence System, including Cisco Unified CM administration and CTS Cisco Unified IP phone issues. |
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Cisco TelePresence User Guide and Quick Reference Card, including information about using the CTS Cisco Unified IP phone. |
• |
Cisco TelePresence System system message information. |
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Information for configuring security in Cisco TelePresence systems. |
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Cisco TelePresence Manager documentation home page. |
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Information about the Cisco TelePresence Multipoint Switch (CTMS). |
• |
Cisco TelePresence Recording Server information. |
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Complete guide to the CTS software and hardware documentation. |
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Cisco Unified CM documentation types and locations. |
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Cisco Unified Communications Manager Support page. |
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Cisco Unified IP Phones 7900 Series documentation. |
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Cisco Validated Design Program. Systems and solutions designed, tested, and documented to facilitate faster, more reliable, and more predictable customer deployments. |
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Cisco Unified IP Phone firmware download instructions. |
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Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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