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This section explains how to customize alarms and events and set up notifications to suit your business needs.
For Cisco Prime Collaboration Release 11.1 and later
and
For Cisco Prime Collaboration Release 11.5 and later
You can view all the predefined alarms and events of Cisco Prime Collaboration Assurance in
.Name
Category
Status
Severity
Default Severity
For Cisco Prime Collaboration Release 11.1 and later
Custom Rules
For Cisco Prime Collaboration Release 11.5 and later
Exception Indicator
Notes for Email
Note | You can add additional information about events or alarms in Notes for Email and the note should not exceed 1000 characters. You can also edit or delete the note in Notes for Email using Edit or Delete link. When you edit the note, keep minimum of one character in the Notes for Email. This additional information is sent as email notification. We do not recommend you to add special characters like dollar ($), vertical bar (|), and tilde (~) in Notes for Email. |
Actions | Description |
Change Severity |
Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
Raise or Suppress events |
Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |
You can configure the devices to generate events when certain parameters cross predefined thresholds.
For Cisco Prime Collaboration Release 11.5 and later
You can perform the settings at
.For Unified Communication applications, Prime Collaboration does not need to install the RTMT plug-in to poll the device data (for example, memory usage) through RTMT. Prime Collaboration uses the default settings for these events. To configure the threshold settings for specific events, go to Administration > Alarms & Events Setup > Event Customization > Threshold Rules.
The threshold rules page contains two tabs—Basic and Advanced. The Basic tab lists the inline events in Cisco Prime Collaboration that you can raise or suppress.
The Advanced tab lists all the available events and also allows you to create custom events. To create custom events: click Add Event; select a cluster from the drop-down; enter the required details; and click Save.
For Cisco Prime Collaboration Release 11.1 and later
You can search for a device from the Cluster or Device drop-down list.
For each of the events listed in both these tabs, you can add or edit custom threshold by expanding the event and clicking Custom Threshold. In the Basic tab, you can only create threshold based on the device type selected whereas in the Advanced tab, you can also set threshold rules, such as scheduling alerts, setting frequency, severity, and so on, for the thresholds that you create.
For Cisco Prime Collaboration Release 11.1 and later
In both Basic and Advanced tabs, you can add additional information about events in Notes for Email and the note should not exceed 1000 characters. You can also edit or delete the note in Notes for Email using Edit or Delete link. When you edit the note, keep minimum of one character in the Notes for Email. This additional information is sent as an email notification.
We do not recommend you to add special characters like dollar ($), vertical bar (|), and tilde (~) in Notes for Email.
On clicking the Custom Threshold in the Advanced tab, the Add Alert Settings page is displayed. Select the Device Type, Cluster, and click Next. In the Add Threshold Rules tab, enter the required details and click Save.
Apart from adding events and thresholds, you can also perform the actions mentioned in the table below:
Actions | Basic | Advanced | ||
Change Severity |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Change Severity. |
||
Raise or Suppress events |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |
Yes Check the box against Name—To select all the events; or check the boxes of the events of your choice and click Raise or Suppress. |
||
Raise or Suppress thresholds |
Yes Expand the event, select threshold, and select Raise, or Suppress from the drop-down. |
Yes Expand the event, select threshold, and select Raise, Suppress, or Conditional from the drop-down. |
||
Edit, Reset, and Delete existing thresholds |
No You can edit or reset the threshold settings, but cannot delete. To edit or reset the threshold, expand the event, edit the threshold settings, and click Save Changes. |
Yes To edit or reset the threshold, expand the event, edit the threshold settings, and click Save Changes. You can delete only the custom thresholds. To delete a threshold, expand the event, select the threshold, and click Delete. |
||
Edit or Delete Events |
No |
Yes Expand the event, edit the settings, and click Save. You can delete only the custom events. To delete an event, select the check box and click Delete. |
||
Clone for events |
No |
Yes Click Clone, fill in the details, and click Save.
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The Cisco Prime Collaboration poller manager supports setting up polling intervals for TelePresence Monitoring Settings.
System Status Polling Interval—Cisco Prime Collaboration collects:
CPU and memory utilization, and peripheral status for endpoints and multipoint switches, using SNMP and HTTP (HTTPS) for Cisco C and Ex series endpoints.
CPU and memory data from call and conference controllers.
Service status from call and conference controllers; and from multipoint switches and application managers, using HTTP (HTTPS).
For Cisco Prime Collaboration Release 11.1 and earlier
For each alarms, Cisco Prime Collaboration compares the alarms, devices, severity, and state against the configured notification groups and sends a notification when there is a match. Matches can be determined by user-configured alarm sets and notification criteria.
Notification criteria define what you want to monitor for the purpose of sending notifications. A notification criterion is a user-defined, named set of devices or phones, and events of a particular severity and status. You must specify notification criteria to configure a notification group. Cisco Prime Collaboration supports device-based notification criterion.
You can configure Cisco Prime Collaboration to send notifications for only a subset of the alarms that it monitors. You can set the alarm that are of interest to you when you define the notification criterion by specifying an alarm set for a device-based notification criterion. You can create as many alarm sets as you would like.
You can create alarm sets for which you can set up notifications. For a list of supported alarms and events, see Cisco Prime Collaboration Supported Alarms and Events.
To add and edit an Alarm set:
To add and edit device notification groups:
Step 1 |
For Cisco Prime Collaboration Release 11.5 and later Choose . |
Step 2 | In The New Device-Based Criterion wizard add the information in the Define General Information page: |
Step 3 | Click
Next.
The Select Devices/Device Groups pane is displayed. If you check the check box for New devices that will be added to all the groups should automatically be a part of the group, the devices that are added to or deleted from Cisco Prime Collaboration, are also added to or deleted from the notification criterion. This happens when the notification criterion includes a device group that the devices belong to. Uncheck to maintain a static list of devices for any device groups included in the notifications criterion. |
Step 4 | Click Add. |
Step 5 | In the Select Device/Device
Groups page, expand device group folders and check the check boxes for one or
more devices or clusters.
If you select a device group, the notification criterion will stay up-to-date when devices are added or deleted from Cisco Prime Collaboration only if you also check the check box. New devices that will be added to all the groups should automatically be a part of the group. |
Step 6 | Click Next. |
Step 7 | In the Set up Destination pane, add the following information: |
Step 8 | Click Next. |
Step 9 | Review the information in the summary, then click Save. |
This table describes the fields in the General Information page.
Description |
|
---|---|
Click the Always radio button to schedules the notification group to always be active. Choose the hours of the day during which you want this notification group to be active:
By default, the values are from 00:00 to 00:00 and the subscription is active for 24 hours. Use this field, for example, to send e-mail notifications during one shift and not during another. |
Description |
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Check to include URLs in the notification from which users can directly open the relevant page in Cisco Prime Collaboration for more information. |
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Enter a fully qualified DNS name or IP address for a Simple Mail Transfer Protocol (SMTP) server. (The name of the default SMTP server might already be displayed.) To select from any nondefault SMTP servers in use by existing subscriptions, click the SMTP Servers button. For instructions on how to configure a default SMTP server, see the Setting System-Wide Parameters Using System Preferences, page 20-17. |
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Enter the e-mail address that notifications should be sent from. If the sender’s e-mail service is hosted on the SMTP server specified, you need enter only the username. You do not need to enter the domain name. |
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Enter one or more e-mail addresses that notifications should be sent to, separating multiple addresses with either a comma or a semicolon. If a recipient’s e-mail service is hosted on the SMTP server specified, you need to enter only the username. You do not need to enter the domain name. |
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Check to include only the subject in the e-mail message. Uncheck to send a fully detailed e-mail message (default). For Cisco Prime Collaboration Release 11.1 and later
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You can create custom alerts and also include the threshold and alert trigger parameters. See Custom Alert Parameters for details about the parameters.
To create custom alerts:
Step 1 |
For Cisco Prime Collaboration Release 11.5 and later Choose .You can also add events directly from a custom dashboard that you created. | ||
Step 2 | Click Add Event. | ||
Step 3 | In the New
Performance Counter Event page:
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Setting | Description | ||
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Threshold | |||
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Value | |||
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Duration | |||
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Frequency | |||
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Schedule | |||
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