The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document provides information on Cisco Prime Collaboration 11.0, 11.1,11.5, and 11.6 features.
Cisco Prime Collaboration is a comprehensive video and voice service assurance and management system with a set of monitoring , and reporting capabilities that help you receive a consistent, high-quality video and voice collaboration experience.
Cisco Prime Collaboration—Standard mode provides basic Assurance features that help you manage Unified Communications 9.x and later and Cisco TelePresence components. You can monitor only one Unified Communications Manager and one Video Communications Server (VCS) Expressway cluster per product for a single installation of Cisco Prime Collaboration—Standard. The features include:
Support for Unified Communications 9.x and later components including Unified CM, Cisco Unity Connection, and Cisco IM and Presence
Fault monitoring for core Unified Communications 9.x and later components (Unified CM 9.x and later, Cisco Unity Connection 9.x and later)
Precanned and customizable performance metrics dashboards that display term trends for core Unified Communications 9.x and later components
Support for Cisco TelePresence components including Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communication Server(Cisco VCS), Cisco TelePresence MCU, TelePresence Server, Cisco TelePresence System MXP Series, and Cisco TelePresence Conductor
Contextual cross launch of serviceability pages of Unified Communications 9.x and later components
Supports Super Administrator role only (Role Based Access Control is not applicable).
Support for Single Sign-On
Cisco Prime Collaboration Assurance is available in the following modes:
Cisco Prime Collaboration Assurance Standard is a simplified version of Cisco Prime Collaboration Assurance Advanced. It provides basic assurance features that help you manage Unified Communications 9.x and later and Cisco TelePresence components. You can monitor only one cluster per product for a single installation of Cisco Prime Collaboration-Standard.
For installing Standard and Advanced Assurance, see the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide.
The Enterprise mode provides a single enterprise view or multiple domains view within your enterprise. This option is usually used in a standard single enterprise environment.
The MSP mode provides multiple customer views. This option is used in managed service provider environments. This view allows you to view the devices of multiple customers that are being managed. For more information on the MSP mode, See the Overview of Cisco Prime Collaboration Assurance—MSP Mode section in Cisco Prime Collaboration Assurance Guide - Advanced.
The following table lists the features available in Cisco Prime Collaboration Assurance—Standard and Advanced.
Feature | Standard | Advanced | See Cisco Prime Collaboration Assurance Guide - Advanced | ||
Supported Modes |
It supports Enterprise mode only. |
It supports both the Enterprise and MSP modes. |
For more information on Advanced features, see the sections Overview of Cisco Prime Collaboration Assurance—MSP Mode and Differences Between the Enterprise Mode and the MSP Mode. |
||
License Requirement |
Does not require a license. |
Requires license after evaluation expiry. |
For more information on Advanced features, see the section Manage Licenses. |
||
Role Based Access Control |
Supports Super Administrator role only. |
For Cisco Prime Collaboration Release 11.5 and later |
For more information on Advanced features, see the section Manage Users. |
||
Single Sign-On Support |
Yes |
Yes |
For more information on Advanced features, see the section Manage Users. |
||
Cluster Management |
Manages only one cluster of Cisco Unified CM, one cluster of Cisco Unity, Cisco IM and Presence. For Cisco Prime Collaboration Release 11.5 and later Cisco Unity is not supported. |
Manages multiple clusters with mixes of cluster revisions and cluster associations. |
For more information on Advanced features, see the section Set Up Clusters. |
||
Discovery |
|
For Cisco Prime Collaboration Release 11.5 and later
|
For more information on Advanced features, see the section Discover Devices. |
||
Inventory Management |
Provides limited inventory information by using the Current Inventory Table. |
|
For more information on Advanced features, see the section Manage Inventory. |
||
Fault Management |
|
|
For more information on Advanced features, see the section Monitor Alarms and Events. |
||
Voice and video Reports |
NA |
|
For more information on Advanced features, see the section Dashboards and Reports. |
||
Dashboards |
|
For Cisco Prime Collaboration Release 11.5 and later
|
For more information on Advanced features, see the section Dashboards and Reports. |
||
Voice and Video Endpoint Diagnostics |
NA |
For Cisco Prime Collaboration Release 11.1 and earlier
For Cisco Prime Collaboration Release 11.5 and later |
For more information on Advanced features, see the section Perform Diagnostics. |
||
Job Management |
Enables you to view job status. |
Enables you to view, schedule, and delete jobs. |
For more information on Advanced features, see the section Manage Jobs. |
||
Cross Launch to UC Application |
Yes |
Yes |
- | ||
Device Search |
UC Cluster Components Search and Status Capability - Enables you to define the search criteria to select specific cluster components, such as phones, H.323 gateways, Computer Telephony Integration (CTI) devices, voice mail devices, media resources, SIP trunks, or hunt lists that are associated with a Cisco Unified CM cluster. |
Global Search - Provides filtered search for TelePresence, endpoints, phones, other devices, locations, and users. |
For more information on Advanced features, see the section Global Search Options for Cisco Prime Collaboration Assurance. |
||
Cisco Prime Collaboration Analytics |
NA |
Cisco Prime Collaboration Analytics is a licensed software, which has to be purchased separately with Cisco Prime Collaboration Assurance. |
|||
NB API |
NA |
|
http://<pc-server-ip>/emsam/nbi/nbiDocumentationin the browser URL; where, pc-server-ip is the Cisco Prime Collaboration Assurance server IP address. For Cisco Prime Collaboration Release 11.6 and later To access the NB API documentation, log in to the Cisco Prime Collaboration Assurance server and select Assurance NB API documentation from Settings drop-down menu at the top right corner of the user interface. |
In the License Management page ( ), you can view the following Cisco Prime Collaboration License information:
For Cisco Prime Collaboration Release 11.6 and later
Note | DB server IP Address field is specific to Cisco Prime Collaboration Assurance very large OVA deployment model and does not appear in the Assurance Information link for Cisco Prime Collaboration Assurance small, medium, and large OVA deployment models. |
Assurance License Status
Total Endpoint Licenses Used—The total number of licenses allowed and the number of licenses used currently. In Standard mode, the usage is shown as zero percentage. For more details about the total number of licenses for the Advanced mode, see the "License Count" section.
Note | The value of License Expiration Date changes to Permanent when you obtain license after evaluation expires. |
Total Endpoint Licenses Installed—The total number of licenses that are installed.
Enterprise Mode |
Managed Service Provider (MSP) Mode |
---|---|
|
For Cisco Prime Collaboration Release 11.5 and later |
|
|
Note | Although the License Expiration Date of Contact Center Assurance licensing is same as that of the Assurance License Status in the user interface, the License Expiration Date of Contact Center Assurance may change depending on the number of concurrent Unified CCE agents logged in. |
You must review the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide to learn how to register and obtain the license file for Cisco Prime Collaboration.
Cisco Prime Collaboration allows you to switch from the Standard mode to the Advanced mode in Cisco Prime Collaboration Assurance.
The following table captures the different scenarios of switching:
Installation Modes | Standard to Advanced Evaluation | Standard to Advanced (Purchase license) | Advanced Evaluation to Advanced (Purchase license) | Advanced Evaluation to Standard |
---|---|---|---|---|
Cisco Prime Collaboration Assurance | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Start Evaluation.) | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Add Licenses. In the License Management page, click Add and upload the license file for the advanced mode.) | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Add Licenses. In the License Management page, click Add and upload the license file for the advanced mode.) | Yes. After the evaluation expiry, you are prompted with a
message to either downgrade to the standard mode or to purchase a license file
for advanced mode.
If you choose to downgrade, the Cluster for Standard Mode dialog box pops-up. Select a cluster from the Unified Communications Manager drop-down, device type from the Cisco Unity Connection drop-down list and click Select. |
You can add and monitor Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence), and Cisco TMS (TelePresence).
As part of the discovery, the device details are also retrieved and stored in the Cisco Prime Collaboration database.
After the discovery is complete, you can perform the following device management tasks:
Service operators must quickly isolate the source of any service degradation in the network for all voice and video conferences in an enterprise. Cisco Prime Collaboration provides a detailed analysis of the service infrastructure, and network-related issues.
Cisco Prime Collaboration periodically imports information from the managed devices based on the polling parameters you configure.
The Home page includes several preconfigured dashlets that help you monitor system performance, device status, device discovery, CTI applications, and voice messaging ports. These dashlets enable you to monitor a set of predefined management objects that monitor the health of the system. From the dashlets, you can launch contextual serviceability pages.
Cisco Prime Collaboration ensures near real-time quick and accurate fault detection. Cisco Prime Collaboration allows to monitor the events that are of importance to you. You can set up Cisco Prime Collaboration to send email notifications for alarms.
In addition to the faults that are present in the Cisco TelePresence Management System and Unified Communications applications, it also displays the custom tickets that are raised on Cisco TMS.
You can view the alarms and events in the system by using the Alarm browser. You can also configure Cisco Prime Collaboration to send email fault notifications. You can also view call connection or disconnection details related to the Cisco TMS applications, in the Call Events user interface.
The following table describes the information that has been added or changed since the previous release of this guide.
Version |
Date |
Revision |
Location |
---|---|---|---|
Content updated for Cisco Prime Collaboration Assurance Guide - Standard, 11.0 |
|||
11.0 |
October 19, 2015 |
Added a table with name fields and descriptions to generate the CSR. |
|
Content updated for Cisco Prime Collaboration Assurance Guide - Standard, 11.1 |
|||
11.1 |
March 1, 2016 |
Updated Notes for Email under System tab. |
|
11.1 |
March 1, 2016 |
Updated Notes for Email under Threshold Rules tab. |
|
11.1 |
March 1, 2016 |
Updated information related to e-mail notification. |
Set up Destinations Field Descriptions |
11.1 |
March 1, 2016 |
Updated the information related to search option in Cluster or Device drop-down list in UC Device Search, Performance, and Event Customization. |
Perform Device Search |
Content updated for Cisco Prime Collaboration Assurance Guide - Standard, 11.5 |
|||
11.5 |
Updated information related to PKCS12 format certificates. |
||
11.5 |
Updated the information related to monitoring the Cisco Prime Collaboration Assurance server. |
||
11.5 |
Updated the information related to CLI, MSI, and renamed devices. | ||
11.5 |
Renamed and reorganized the discovery methods in Discovery Methods drop-down list. |
NA |
|
11.5 |
Assurance Inventory Summary is renamed as Device Status Summary. | ||
11.5 |
Added new Alarm Dashboard section. |
||
11.5 |
|
|
|
Content updated for Cisco Prime Collaboration Assurance Guide - Standard, 11.6 |
|||
11.6 |
Updated information related to PKCS12 format certificates. |
||
11.6 |
Updated the information related to LDAP Configuration Parameters. |
You can access the Cisco Prime Collaboration Assurance-Standard 11.0 features from Cisco Prime Collaboration Assurance Guide - Standard, 11.0.
You can access the Cisco Prime Collaboration Assurance-Standard 11.1 features from Cisco Prime Collaboration Assurance Guide - Standard, 11.1.
Feature Name |
Feature Description |
Where Documented |
---|---|---|
Notes for Email |
You can add, edit, or delete any additional information about alarms or events in Notes for Email under System tab. |
|
You can add, edit, or delete any additional information about alarms or events in Notes for Email under Threshold Rules tab. |
||
Notification Setup |
You receive an e-mail notification with the subject line in the following format: [PC-ALERT-CLUSTERNAME] DEVICE IP : EVENTNAME :SEVERITY. |
|
Cluster search |
You can search for a device easily from the search option in Cluster or Device drop-down list in UC Device Search, Performance, and Event Customization. |
NA |
User Interface Changes |
is changed as in Cisco Prime Collaboration Assurance User Interface. |
NA |
General |
MM820 hardware platform is supported on Cisco TelePresence Server or Cisco MCU. |
NA |
Device Support |
Cisco Prime Collaboration Assurance 11.1 supports the following: |
Feature Name |
Feature Description |
Where Documented |
---|---|---|
Getting Started Page |
You can view the end to end work flow of the product on Getting Started page. You should perform the tasks in the sequence mentioned on this page. |
"Get Started with Cisco Prime Collaboration Assurance" section of "Get Started after New Installation" chapter in Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide - 11.x |
Certificate Management |
Cisco Prime Collaboration accept only PKCS12 format certificates with .pfx or .p12 extension. |
|
Monitor the Cisco Prime Collaboration Assurance Server |
You can monitor the Cisco Prime Collaboration Assurance Server health using the Cisco Prime Collaboration Assurance application. You can get information on CPU, memory, disk utilization, logical storage areas, and process details. |
|
Manage Device Credential |
||
Discovery Methods |
You can view only the Telepresence Management Suite (TMS) and connected devices in the Discovery Methods drop-down list. |
NA |
Dashboard |
You can view the Alarm dashboard that contains information on alarms and devices. |
|
Device Certificate Management |
Device Certificate Management is no longer available in Cisco Prime Collaboration Assurance. |
NA |
Device Status Summary |
Assurance Inventory Summary is renamed as Device Status Summary. | |
General |
|
NA |
Features or Devices Not Supported From This Release |
NA |
Feature Name |
Feature Description |
Where Documented |
---|---|---|
Certificate Management |
To install CA signed certificate for secure data transmission, you must import a PKCS12 (.pfx or .p12) format signed certificate, and the certificate must contain primecollab alias. |
|
General |
After you perform an upgrade from Cisco Prime Collaboration Assurance 11.1, 11.5, and 11.5 SP1 to Cisco Prime Collaboration Assurance 11.6, the system reboots automatically. |
NA |
LDAP Configuration Parameters |
Cisco Prime Collaboration Assurance supports login to PCA with CN or sAMAccountName or uid attributes of an LDAP user as applicable and should be unique. |
The devices supported for Cisco Prime Collaboration Assurance 11.0 are listed in the Supported Devices for Cisco Prime Collaboration Assurance wiki.
The devices supported for Cisco Prime Collaboration Assurance 11.1 are listed in the Supported Devices for Cisco Prime Collaboration Assurance wiki.
The devices supported for Cisco Prime Collaboration Assurance 11.5 are listed in the Supported Devices for Cisco Prime Collaboration Assurance wiki.
The devices supported for Cisco Prime Collaboration Assurance 11.6 are listed in the Supported Devices for Cisco Prime Collaboration Assurance wiki.