Preface

Change History

This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.

Change

Date

Created 12.6(1)

April 2021

About This Guide

Audience

This guide is intended for contact center managers and system support personnel who are planning and preparing contact center sites for a Unified ICM system installation. Readers should be familiar with contact center site planning and preparation issues. They should also have a basic understanding of the Unified ICM system and the components that are installed as part of the system.

Related Documents

Document or resource Link

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-documentation-roadmaps-list.html

Cisco.com site for Cisco Unified Contact Center Enterprise documentation

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html

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Conventions

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Convention

Description

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italic font

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< >

Angle brackets are used to indicate the following:

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