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Patient experience

Easy to access in-person and virtual care can help increase patient satisfaction and engagement.

Patient engagement and satisfaction challenges

83%

83% of consumers expect the same access to technology in health care that they get from other consumer services.

Source: National Sg2 Consumerism Survey

77%

77% of consumers are frustrated when scheduling physician visits.

Source: National Sg2 Consumerism Survey

50%

Hospitals that provide superior patient experience have net margins that are 50% higher than average performers.

Source: Accenture

Capabilities and solutions

EHR-integrated telehealth

Make virtual care and communication feel like a face-to-face interaction with high-quality video consultations.

Population health outreach

Provide better care to your community by making it easier for patients to access and navigate your care network from home.

Mobile experiences and wayfinding

Make it easier for patients to find what they need--and get where they’re going--with mobile experiences on their own devices.

Guest wireless

Improve your patient’s experience--and increase their satisfaction--with consumer-level Wi-Fi access.

In-patient bedside experience

Give your patients more control of their in-patient experience with easier access to care information, educational content, and entertainment.

Humanizing the patient experience

In a world where patients are center stage as consumers, differentiation through improved experiences has become a key business priority for healthcare providers.

Healthcare virtual tour

Explore how our solutions and our global ecosystem of partners can help personalize the patient experience.