Trials and demos
How to buy

Service Access Management Tool - SAMT

Easy Connection to Cisco Service

When you require technical support from Cisco, time is of the essence. Avoid unnecessary delays in verifying your identity and entitlement under your company's service contract. Utilize SAMT to grant your users the support access they need and ensure only authorized individuals have access.

To request the SAMT Admin role, or to request to manage additional contracts not Bill-to IDs please visit https://web-help.cisco.com and complete the contract form.

Should you need any technical support or assistance, please reach out to samtsupport@cisco.com.

Now Available

  • Information about service levels for contracts is now accessible in Pending Requests.
  • Users can now group Bill-to IDs belonging to different parent companies and grant access to users via Bill-to ID groups without being restricted by their parent companies.
Launch SAMT New Version Instructional FAQ's

Announcements and Education

Announcements

Read the latest

Education

Learn more

Support

To request to become a SAMT Admin please contact web-help-sr@cisco.com with the contracts or Bill-to Ids that you would like to be admin for. These requests may require Cisco account manager approval.

For Cisco

With SAMT, customers and partners can provide their users with access to their service contracts. Cisco account representatives should encourage their customers and partners to manage their own access using SAMT. That way, they will be able to easily access the Cisco Technical Services attached to those service contracts.

To help prevent unauthorized access to SAMT, Cisco account representatives should request access to SAMT on behalf of their customers and partners.

It is not recommended that Cisco employees use SAMT to manage service contract access on behalf of their customers and partners. Instead, the customers and partners themselves should be encouraged to use SAMT, since they have a better understanding of which users need access to their service contracts.

To support your customers as they get started with SAMT, visit the SAMT Training page.

Visit SAMT training