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EOL14808
Cisco announces the end-of-sale and end-of-life dates for the Cisco A-WXM Offer. The last day to order the affected product(s) is November 14, 2022. The last day to renew or add to an existing subscription is November 14, 2022. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
For CloudCherry and standalone WXM customers there is no direct replacement.
For customers using integrated WXM a limited set of the functionality will be directly integrated into the Contact Center Workflows beginning in January 2023 for WxCC*.These features include:
● Post Interaction Surveys (Contact Center voice and digital channels)
● Analytics Dashboards to view results
*The functionality will be integrated into WxCCE and UCCE after integration into WxCC is completed.
Table 1. End-of-life milestones and dates for the Cisco A-WXM Offer
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 14, 2022 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
November 14, 2022 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
November 14, 2023 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
November 14, 2022 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
November 30, 2024 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-WXM |
Webex Experience Management |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-ADV-SEC |
Webex XM Advanced Security |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-CHAN |
Webex XM Channel |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-CXLEAD-USR |
Webex XM Customer Experience Lead User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-DLTXT-A-USR |
Webex XM Deep Learn Text Analysis User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-DSR-USR |
Webex XM Dashboard + Scheduled Reports User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-HIST-UPLD |
Webex XM Historical Data Upload |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L1-DLTXT-A |
Webex XM Listen Deep Learn Text Analysis |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L1-MDL |
Webex XM Listen Maturity Model |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L1-RESP |
Webex XM Listen Responses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L1-RESP-O |
Webex XM Listen Additional Responses - Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L2-DLTXT-A |
Webex XM Analyze Deep Learn Text Analysis |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L2-MDL |
Webex XM Analyze Maturity Model |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L2-RESP |
Webex XM Analyze Responses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L2-RESP-O |
Webex XM Analyze Additional Responses - Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L3-DLTXT-A |
Webex XM Analyze Deep Learn Text Analysis |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L3-MDL |
Webex XM Predict Maturity Model |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L3-RESP |
Webex XM Predict Responses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-L3-RESP-O |
Webex XM Predict Additional Responses - Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-LV1-ENT |
Webex XM Listen Plan Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-LV2-ENT |
Webex XM Analyze Plan Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-LV3-ENT |
Webex XM Predict Plan Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-NAMED-USR |
Webex XM Named User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WXM-XTR-RESP |
Webex XM 1000 Extra Responses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-ADV-1Y= |
Webex XM Program Rollout Fee 1 Year- Advanced |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-ADV-2Y= |
Webex XM Program Rollout Fee 2 Year- Advanced |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-ADV-3Y= |
Webex XM Program Rollout Fee 3 Year- Advanced |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-ADV-4Y= |
Webex XM Program Rollout Fee 4 Year- Advanced |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-ADV-5Y= |
Webex XM Program Rollout Fee 5 Year- Advanced |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-BAS-1Y= |
Webex XM Program Rollout Fee 1 Year- Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-BAS-2Y= |
Webex XM Program Rollout Fee 2 Year- Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-BAS-3Y= |
Webex XM Program Rollout Fee 3Year- Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-BAS-4Y= |
Webex XM Program Rollout Fee 4 Year- Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-BAS-5Y= |
Webex XM Program Rollout Fee 5 Year- Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-STD-1Y= |
Webex XM Program Rollout Fee 1 Year- Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-STD-2Y= |
Webex XM Program Rollout Fee 2 Year- Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-STD-3Y= |
Webex XM Program Rollout Fee 3 Year- Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-STD-4Y= |
Webex XM Program Rollout Fee 4 Year- Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| WXM-PROG-STD-5Y= |
Webex XM Program Rollout Fee 5 Year- Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
For CloudCherry and standalone WXM customers there is no direct replacement.
For customers using integrated WXM a limited set of the functionality will be directly integrated into the Contact Center Workflows beginning in January 2023 for WxCC*.These features include:
● Post Interaction Surveys (Contact Center voice and digital channels)
● Analytics Dashboards to view results
*The functionality will be integrated into WxCCE and UCCE after integration into WxCC is completed.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.