Software Lifecycle Support Statement - DNA Center

 

What You Will Learn

This software lifecyle support statement describes the release and support guidelines for Cisco DNA Center. This document applies to Cisco DNA Center On-Premise Software updated via Airgap ISO or cloud catalogue for both physical appliance and virtual form factors starting from version 2.x.y.z onwards. For Cisco DNA Center 1.0.x,1.1.x,1.2.x and 1.3.x release, please refer to the announcement in cisco.com.

Cisco DNA Center software follows a time-based release model that delivers maintenance and feature releases. This approach enables Cisco to introduce stable and feature rich software releases in a reliable and predictable cadence.

The information contained in this document is informational only and is subject to change. Cisco recommends that you periodically check here to ensure you are reviewing the most current version of this document.

Cisco DNA Center Software Release Delivery

Cisco is introducing an updated software release delivery model and specific EOL guidelines starting with the Cisco DNA center 2.x.y.z software release.

Types of Software Releases

The Cisco DNA Center Software model has four types of software releases. Each release type has its own content, scope and release frequency. All the releases are time-based (Major release, Minor releases, Minor-minor releases and patch releases).

The examples in these guidelines use the A.B.C.D format for release version numbers, for example 2.1.1.1

 

Likely to cause a change to A:

●     Introduce significant market value, including infrastructure or architectural changes. For example, Release 2.x.y.z

Likely to cause a change to B:

●     New functions and features in the platform: For example, Release 2.1.y.z introduces the Enterprise Readiness capabilities like High Availability, Disaster Recovery, Audit log etc.

Likely to cause a change to C:

●     New functions and features in the applications: For example, Release 2.1.1.z introduces new application features in Automation, Assurance, SDA (software defined access)

Likely to cause a change to D:

●     Bug fixes and enhancements to existing functions introduced in a previous feature release: For example, Release 2.1.1.1 will have security patches and addresses CFDs (Customer Found Defects).

 

Cisco DNAC will have three software releases per year at approximately four-month intervals. Cisco may release upto 6 patch releases per major release. Cisco may alter the frequency of this release interval upon customers' feedback and market conditions in the future, but every attempt is made to maintain a time-based release.

Release Support Timeline

Cisco DNA Center Release milestones

The Cisco DNA Center software version 2.3.3.x onwards will adhere to the 24 month guidelines presented here. All previous 2.x.y.z will continue to be 30 months support.

Table 1.           Cisco DNA Center Release Software End-of-Sale and End-of-Life milestones

Recommended Release

Cisco DNA Center recommends customers to migrate to the latest GA (Generally Available) release. Please refer to the DNA Center Compatability Matrix (https://www.cisco.com/c/dam/en/us/td/docs/Website/enterprise/dnac_compatibility_matrix/index.html )

The recommendation is to use the latest available patch release for the feature release.

Upgrade Paths

For information on the supported upgrade paths, refer to the Cisco DNA Center Install and Upgrade Guide.

Customers are encouraged to migrate to Cisco DNA Center recommended patch release. For information on the current releases, refer to the Cisco DNA Center recommended release bulletin page. Cisco DNA Center Customer’s with an active Cisco Support contract are eligible to download and upgrade to the latest releases using the Software Updates feature within Cisco DNA Center.

End-of-Life Guideline Definition

The Cisco DNA Center software version 2.x.y.z onwards will adhere to the guidelines presented here.

●     There will no longer separate EOL announcements from 2.x.y.z version onwards.

●     This document will be updated with the timelines when the GA of the release A.B.C happens.

●     Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) for Cisco DNA Center appliance as per the terms of the contract. After the Last Day of Support (LDOS) of Cisco DNA Center appliance, all support services for the product are unavailable, and the product becomes obsolete.

 

GA Dates and Corresponding End-of-life milestones

Cisco Services

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs are delivered through a unique combination of resources, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network operations, and prepare your network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, refer to: https://www.cisco.com/go/services.

Support Timelines of Previously Announced Releases

For all Cisco DNA Center support timelines of previous versions: https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/dna-center/eos-eol-notice-c51-743426.html

For more information about the Cisco DNA Center product line visit the following page: https://www.cisco.com/c/en/us/products/software/dna-software/index.html

or contact your local Cisco account manager.

For information about Cisco service and support programs and benefits, visit: https://www.cisco.com/c/en/us/services/technical/software-support.html