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Cisco DNA Center Software Release Model and Release Support Timeline

End-of-Life Notice

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Updated:June 23, 2020

Available Languages

Download Options

  • PDF
    (372.1 KB)
    View with Adobe Reader on a variety of devices
Updated:June 23, 2020
 

 

PB743588

Note:      This product bulletin describes the release model and support timelines for Cisco DNA Center software starting from version 2.x.y.z onwards. For Cisco DNA Center 1.1.x and 1.2.x release, please refer to the announcement in cisco.com.

Introduction

This product bulletin describes the release and support guidelines for Cisco DNA Center.

Cisco DNA Center software follows a time-based release model that delivers maintenance and feature releases. This approach enables Cisco to introduce stable and feature rich software releases in a reliable and predictable cadence.

The information contained in this document is informational only and is subject to change. Cisco recommends that you periodically check here to ensure you are reviewing the most current version of this document.

Cisco DNA Center Software release delivery

Cisco is introducing an updated software release delivery model and specific EOL guidelines starting with the Cisco DNA center 2.x.y.z software release.

Types of Software releases

The Cisco DNA Center Software model has four types of software releases. Each release type has its own content, scope and release frequency. All the releases are time-based (Major release, Minor releases, Minor-minor releases and patch releases).

The examples in these guidelines use the A.B.C.D format for release version numbers, for example 2.1.1.1

A.B.C.D format for release version

Likely to cause a change to A:

     Introduce significant market value, including infrastructure or architectural changes. For example, Release 2.x.y.z

Likely to cause a change to B:

     New functions and features in the platform: For example, Release 2.1.y.z introduces the Enterprise Readiness capabilities like High Availability, Disaster Recovery, Audit log etc.

Likely to cause a change to C:

     New functions and features in the applications: For example, Release 2.1.1.z introduces new application features in Automation, Assurance, SDA (software defined access)

Likely to cause a change to D:

     Bug fixes and enhancements to existing functions introduced in a previous feature release: For example, Release 2.1.1.1 will have security patches and addresses CFDs (Customer Found Defects).

Minor Release, which is A.B is the Platform release and will not be available for the customer to download.

Minor- Minor release A.B.C will be available for the customers to download and upgrade.

A Major release is delivered once a year. Minor (Platform) releases are delivered approximately every 6 months. Minor-Minor (Application) releases are delivered every 3 months. Patch releases are delivered once every month. Cisco may alter the frequency of this release interval upon customers' feedback and market conditions in the future, but every attempt is made to maintain a time-based release.

Release Support Timeline

Cisco DNA Center Release milestones

The Cisco DNA Center software version 2.x.y.z onwards will adhere to the guidelines presented here:

Table 1.           Cisco DNA Center Release Software End-of-Sale and End-of-Life milestones

Milestone

Definition

Timing

End of Download

The last date to download through Cisco point-of-sale mechanisms. The product is no longer available for download.

GA + 2Q (6M)

Six (6) months from GA date.

End of SW Maintenance

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software for the version A.B.C.

GA + 6Q (12M)

Twelve (12) months after End of Download date.

Last Day of Support

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions.

After this date, all support services for the product are unavailable, and the product becomes obsolete.

GA + 10Q (30M)

Twenty four (24) months after End of Download date.

Related image, diagram or screenshot

End-of-Life guideline definition

The Cisco DNA Center software version 2.x.y.z is the first Release that will adhere to the guidelines presented here.

     The EOL timeline, per the guidelines in Table 1, for minor-minor (2.x.y) release will begin at the GA of each subsequent minor release. For example, upon GA of 2.1.2, the EOL timeline will begin for 2.1.1. Upon GA of 2.2.1, the EOL timeline will begin for 2.1.2

     There will no longer EOL announcements for 2.x.y.z versions.

     This document will be updated with the timelines when the GA of the release A.B.C happens.

     Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) for Cisco DNA Center appliance as per the terms of the contract. After the Last Day of Support (LDOS) of Cisco DNA Center appliance, all support services for the product are unavailable, and the product becomes obsolete.

Recommended release

Cisco DNA Center recommends customers to migrate to the latest GA (Generally Available) release. Pease refer release bulletin page.

The recommendation is to use the latest available patch release for the feature release.

Upgrade paths

For information on the supported upgrade paths, refer to the Cisco DNA Center Install and Upgrade Guide.

Customers are encouraged to migrate to Cisco DNA Center recommended patch release. For information on the current releases, refer to the Cisco DNA Center recommended release bulletin page. Cisco DNA Center Customer’s with an active Cisco Support contract are eligible to download and upgrade to the latest releases using the Software Updates feature within Cisco DNA Center.

Cisco Services

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs are delivered through a unique combination of resources, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network operations, and prepare your network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, refer to: https://www.cisco.com/go/services.

Support timelines of previously announced releases

For all Cisco DNA Center support timelines of previous versions: https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/dna-center/eos-eol-notice-c51-743426.html

For more information about the Cisco DNA Center product line visit the following page: https://www.cisco.com/c/en/us/products/software/dna-software/index.html

or contact your local Cisco account manager.

For information about Cisco service and support programs and benefits, visit: https://www.cisco.com/c/en/us/services/technical/software-support.html

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