Cisco DNA Center FAQ

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Table of Contents



System overview

Q.  What is Cisco DNA Center?
A.  Cisco DNA Center is a powerful management system that leverages AI to connect, secure, and automate network operations, providing digital agility so that IT can optimize your Cisco investment and reduce spending. It simplifies IT experience in the areas of NetOps, AIOps, SecOps, and DevOps by streamlining complex network operation, resulting in a faster time to value. Deployed on-premises or in public cloud, Cisco DNA Center leverages artificial intelligence and machine learning (AI/ML) to increase business agility and operational efficiency by creating consistent orchestration across wired and wireless networks.
Q.  What are the business and organizational benefits of using Cisco DNA Center?
A.  Cisco DNA Center helps you connect, secure, and automate your network operations. Developed in concert with innovations for Cisco Catalyst devices, Cisco DNA Center helps optimize your network and maximize return on your Cisco investment. The following are some of the business and organizational benefits of using Cisco DNA Center.

      Accelerate digital agility: With a powerful Cisco ecosystem, extensible APIs, and third-party integrations, Cisco DNA Center enables business process automation and accelerates digital agility.

      Scale at the speed of business: Cisco DNA Center gets your network up and running faster. It continuously optimizes network performance and includes tools to plan and execute network changes to match business needs.

      Reduce operating expenses: Cisco DNA Center automates network operations, thus saving valuable human capital and reducing operational costs.

      Minimize business impact: Using AI, Cisco DNA Center predicts potential issues and provides guided diagnostics to reduce downtime and minimize business impact.

      Deliver optimal end-user experience: Cisco DNA Center provides complete visibility into network health, application performance, and end-user experience. It includes tools to visualize the end user’s network and application experience and helps deliver optimal end-user experience.

      Secure the digital enterprise: Cisco DNA Center is at the center of the Cisco® Zero Trust solution for the workplace. It improves your overall security posture by reducing the attack surface of the network, mitigating vulnerabilities, monitoring endpoint behavioral anomalies, and enforcing security policies.

      Help attain sustainability goals: Cisco DNA Center helps increase the efficiency of IT and OT infrastructure and optimize resource utilization. It is a crucial component of the Cisco smart building portfolio, enabling sustainable workplaces.

Q.  Who uses Cisco DNA Center?
A.  Cisco DNA Center is used by enterprises across all industries, as well as government agencies and public sector organizations, to increase efficiency and maximize the performance of their campus networks built on Cisco Catalyst technology.
Q.  What makes Cisco DNA Center different from other solutions in the marketplace?
A.  Cisco DNA Center is one of the most comprehensive network management solutions available in the marketplace. As part of Cisco’s broad portfolio of campus networking solutions, it offers superior functionality when compared to other solutions. The following are some of the key differentiators.

      Excellent wireless experience: Cisco DNA Center offers users an excellent wireless experience through features such as AI-Enhanced RRM, which uses historical AI insights to adjust the wireless environment automatically to optimize performance.

      Unique insights into wireless devices: Through Cisco’s technical partnership with Apple iOS, Samsung, and Intel, IT gains unique insights into the health of end-user devices while users gain a better wireless experience.

      Faster time to resolve issues: Cisco DNA Center’s AI Machine Reasoning Engine, powered by a cloud-hosted knowledge base using decades of Cisco best practices data, helps troubleshoot complex issues and resolve them faster.

●     Deep application insights: Users get a better application experience and IT gains insights into the health of applications, including collaboration apps such as Webex® by Cisco and Microsoft Teams. Available integration with Cisco ThousandEyes® further enhances application visibility


Q.  How does Cisco DNA Center address different phases of network life cycle?
A.  Cisco DNA Center is a complete management system that enables IT to focus on delivering business outcomes by making it easy to plan, build, and manage secure enterprise campus networks.

      Design: Model your entire network, physical and virtual, from geographic locations, sites, buildings, and floors to devices and links. Define software images for device families and designate golden images, configuration templates, and profiles.

      Discover: Discover all your network devices and manage the inventory. Discover and profile endpoints and enable enforcement of group-based policies.

      Policy: Use policies to automate and accelerate rollout of services. Define group-based access policies, application services, and policies.

      Provision: Automate onboarding and provisioning of network devices with zero-touch provisioning. Provision services such as IoT services, Cisco User Defined Network, and application hosting on switches. Provision SD-Access fabric sites, virtual networks, etc., and realize the benefits of software-defined networks.

      Assurance – visibility: Gain complete visibility into the health and performance of network devices and applications and the end-user experience with various available dashboards. View issues that may be impacting business services, determine the root cause, and resolve issues.

      Assurance – AI Analytics: Use AI to proactively monitor deviations from the norm and predict potential issues. Use machine reasoning capabilities to accelerate root cause determination and take advantage of guided workflows to resolve issues quickly.

      Workflows, tools, and reports: Take advantage of an extensive library of workflows, tools, and reports to ease configuration of services, automate device maintenance, and generate reports.

      APIs and integrations: Automate business processes using an extensive integrated Cisco ecosystem as well as third-party applications. Use rich APIs for custom automation and integration with your applications.

Q.  How does Cisco DNA Center improve network operations?
A.  Cisco DNA Center greatly simplifies network operations through comprehensive automation and insights:

      Automation: Cisco DNA Center automates discovery of network devices and simplifies provisioning with features such as plug and play (PnP) and zero-touch provisioning.

      Policy driven: Policy-based administration allows administrators to define policies that are translated into configurations and applied to all applicable devices and helps ensure that configurations comply with corporate standards.

      Compliance: Software image management (SWIM) eliminates manual effort involved in keeping device software up to date and helps ensure compliance.

      Third-party ecosystem: Integration with applications such as ServiceNow, Splunk, and PagerDuty enable IT process automation.

      Visibility: Cisco DNA Center provides deep visibility into the health and performance of the network and applications, as well as the end-user experience. These dashboards, together with issues and events dashboards, bring potential issues to the surface quickly, thus saving valuable time and effort and greatly improving the availability of the network.

      Faster troubleshooting: The Machine Reasoning Engine automates complex troubleshooting so that network issues can be resolved quickly by first-level IT administrators.

      Guided workflows: Several built-in workflows, such as access point configuration and device replacement workflows, can be used to automate deployment and maintenance activities.

In summary, Cisco DNA Center saves valuable human capital by automating network operations, helps assure compliance, improves reliability and availability of network services, and delivers an optimal end-user experience.

Q.  Does Cisco DNA Center include AIOps?
A.  Cisco DNA Center uses AI/ML to simplify network administration and improve performance. It uses ML to learn the characteristics of various parameters that impact the performance of your network. ML algorithms define dynamic baselines for these parameters and identify deviations from the baselines to filter out noise and identify true bottlenecks and issues. Cisco DNA Center helps you visualize these anomalies, quickly determine the root cause, and accelerate remediation of issues. It uses AI to enhance radio resource management and improve the performance and user experience of Wi-Fi networks.
Q.  How does Cisco DNA Center help secure the IT infrastructure?
A.  Cisco DNA Center applies a zero-trust approach to enterprise network security. It includes methodologies and technologies to shrink the attack surface and mitigate vulnerabilities. It takes advantage of AI to identify and contain security threats quickly.

      Intuitive group-based policies: Intuitive group-based policies help you segment the network virtually at a granular level. Together with Cisco Identity Services Engine (ISE), Cisco DNA Center profiles all endpoints, including IoT devices, authenticates devices and users, and enforces access policies.

      AI Endpoint Analytics: AI Endpoint Analytics further enhances security by providing complete visibility into endpoints, profiling and grouping endpoints, identifying anomalous behavior, and automating the quarantine process.

      Cisco security suite: Out-of-the-box integration with the Cisco security suite, which includes Cisco Umbrella®, Cisco Secure Network Analytics, and Cisco Talos®, enhances the security of the digital enterprise by reducing exposure to security threats.

      Compliance: Software and configuration compliance monitoring of network devices mitigates vulnerabilities by helping ensure that software and security patches are applied in a timely fashion, and that device configurations are consistent with corporate policies.

As a key component of the Cisco Zero Trust solution for the workplace, Cisco DNA Center helps implement zero-trust network access for your network.

Q.  Does Cisco DNA Center monitor applications?
A.  Cisco DNA Center monitors application experience by tracking the performance of critical business applications. It shows user-experience and performance metrics and provides specialized rapid troubleshooting per application and per client. It provides unparalleled visibility and performance control over the applications that are critical to your core business. Application assurance enables IT to provide users the performance they need for the applications that are key to their company role. Cisco DNA Center has out-of-the-box integrations with leading collaboration platforms, such as Webex and Microsoft Teams, to assure the best end-user experience in today’s hybrid workplaces.
Q.  Does Cisco DNA Center manage end-user devices?
A.  Cisco DNA Center provides a view into users’ network and application experience. It provides tools to quickly diagnose and remediate end-user issues. Additionally, Cisco DNA Center detects anomalies in the behavior of end-user devices and maintains a trust score to quickly surface any potential security issues.

Architecture and licensing

Q.  How is Cisco DNA Center deployed?
A.  Cisco DNA Center is a software solution that is delivered preinstalled on a Cisco UCS ® hardware appliance. Cisco DNA Center software is available for deployment in Amazon Web Services (AWS) as well.
Q.  How does Cisco DNA Center scale to support network growth?
A.  There are multiple options for the Cisco DNA Center appliance, depending on the size, or potential future size, of the enterprise network. For more details on the capacity of various hardware and virtual appliances, consult the Cisco DNA Center data sheet.
Q.  What makes Cisco DNA Center extensible?
A.  Cisco DNA Center offers APIs that can be used to develop integrations with external applications and build business value by extending core Cisco DNA Center capabilities. These APIs are classified as:

      Intent APIs, which enable continuous network alignment to the changing needs of IT and business.

      Integration APIs, which enable integration of Cisco and third-party IT and network systems for streamlining IT operations across domains that were previously siloed.

      Events and notifications, to help resolve issues proactively by helping third-party applications listen and respond to events.

Software development kits (SDKs) are available for popular platforms such as Python and Ansible to enable faster development and smoother integration.

Q.  How is Cisco DNA Center licensed?
A.  A Cisco DNA software subscription for Cisco Catalyst switching and wireless devices is required to activate management of these devices by Cisco DNA Center. Certain capabilities of Cisco DNA Center may require specific tiers of Cisco DNA software subscription and expansion packs. Review the Cisco DNA Software licensing e-book and Cisco DNA Center data sheet for more details.
Q.  How do I purchase Cisco DNA Center?
A.  Refer to the Cisco DNA Center Ordering Guide for more information.
Q.  What Cisco infrastructure products can be managed through Cisco DNA Center?
A.  Find the current list of supported products in the Cisco DNA Center Compatibility Matrix. Additional compatibility information is available for SD-Access, Federal Information Processing Standards (FIPS), and Cisco Prime ® Infrastructure.
Q.  What type of data does Cisco DNA Center collect, how does it use the data, where does it keep the data, and for how long does it keep it?
A.  Cisco offers its customers flexibility in the types of data that are shared and how they are shared. Cisco DNA Center collects three types of telemetry data:

      Local network telemetry: Cisco DNA Center collects data from several different sources and protocols on the managed network. This data is kept on the Cisco DNA Center appliance locally at your location and is available for a period of 14 days. Local network telemetry is not transported to any other server, nor is it sent to the cloud.

      De-identified cloud telemetry: Cisco DNA Center uses de-identified cloud telemetry data stored on a cloud server for AI Network Analytics. It does not send the cloud telemetry to the cloud server by default, and customers can opt in to take advantage of AI Network Analytics.

      Cisco DNA Center product usage telemetry: Cisco DNA Center is configured to automatically connect and transmit product usage data to Cisco. This telemetry is used by Cisco to improve appliance lifecycle management and serve customers better. Customers may opt out by turning this feature off in Cisco DNA Center.

Q.  Where can I get more information about Cisco DNA Center?
A.  Visit the Cisco DNA Center home page, where you will find links to various resources such as solution briefs, release notes, how-to demos, videos, and upcoming webinars.




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