Collaboration Portfolio Guide

Collaboration Portfolio Guide

Webex Suite is the world's first best-of-breed suite built for hybrid work

It provides Webex Calling, Messaging, Meetings, Polling, and Events in one unified offering that's comprehensive enough to address the collaboration needs of every type of business, yet adaptable enough to accommodate future needs. Webex Suite leverages AI-driven intelligence to create engaging and inclusive collaboration experiences. Best-in-class security helps ensure your data is always protected, with frictionless deployment and management. Best of all, Webex Suite lowers your total cost of ownership (TCO) by providing multiple best-of-breed products from a single vendor.

1. Introduction

An enhanced Enterprise Agreement

Our new Enterprise Agreement (EA) is more than a service agreement or buying program. It delivers the power and breadth of our entire technology portfolio under a single, simplified agreement. It gives you easy access to the Cisco technologies you need to scale rapidly and accelerate at the speed of business. It not only simplifies purchasing, it offers you a future-ready technology strategy that delivers greater value, agility, and flexibility for your enterprise.

Unlock more value across the entire Cisco portfolio
  • Business agility

    Accelerate business transformation with easier access to technology. The new EA make it easy to quickly invest in the technology you need from all our portfolios—Networking Infrastructure, Collaboration, Security, Applications Infrastructure, and Services—with lower spend minimums.

  • Premium experience

    Easily buy, manage, and consume your software licenses and services. The new EA gives you common terms and conditions across portfolios, with a single renewal date for your organization. Plus, you can manage all your licenses from one place with the visibility and control of our EA Workspace platform.

  • Unmatched value

    Get more from your investment with access to exclusive offers. The new EA delivers preferred pricing that rewards increased commitment with increased benefits. You enjoy top value through pricing incentives, True Forward financial predictability, and investment protection.

Get the world's first best-of-breed suite for hybrid work

The pace of business innovation has never been this rapid and competition this intense. Agility is the new currency of business, and companies will rise and fall on the collaborative strength of the teams that fuel their agility. This extends beyond the corporate walls to include ecosystems of external experts and partners as well.

Webex Suite, available in the new EA, delivers the calling, meeting, messaging, and events tools you need to bring people together easily and enable them to work together productively. At the same time, it helps you meet increasingly complex security and compliance requirements, which are key to keeping your information safe and secure.

The new Cisco EA makes it easy to get a holistic collaboration enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. What's more, the new EA makes it possible to combine Cisco portfolios in ways that support cross-architectural solutions. For example, a hybrid work initiative could bring parts of all five Cisco portfolios—Collaboration, Networking Infrastructure, Applications Infrastructure, Security, and Services—together to create an integrated solution.


2. Suites

Cisco Collaboration

Under the new EA, the Cisco Collaboration portfolio offers Webex suite.

Cisco Webex Suite

Webex Suite is the world's first best-of-breed solution built for hybrid work. It consolidates the following tools for all types of teamwork:

  • Calling

    Today we’re working from everywhere—home, office, and on the road—and Webex Calling is the secure and seamless way to get the job done. Trusted worldwide by 39 million users every day, Calling integrates meetings, messaging, and contact center into the calling experience. It provides enterprise-class experiences and gives you performance and control at scale with powerful VoIP calling features and single-pane-of-glass management. And with Calling you can easily migrate to the cloud site by site, location by location, or user by user without disruptions.

  • Meetings

    With Webex Meetings, there's no such thing as a remote worker. That’s because Webex Meetings is redefining the modern meeting experience by using smarter video conferencing to solve hybrid work challenges. Webex Meetings makes real-time collaboration interactive and engaging. It unlocks higher productivity with AI-powered features that help teams get more done in their meetings. And it makes inclusive teamwork possible by breaking down collaboration barriers across environments, languages, abilities, and personalities.

  • Messaging

    To keep work moving forward between meetings, you need messaging that powers collaboration anytime, anywhere. Webex Messaging makes it possible to connect before, during, or after meetings with advanced features for group messaging, file sharing, whiteboarding, and more. It enables you to collaborate with anyone inside or outside your organization—all from the same space. And it helps you collaborate across applications by giving you the ability to co-edit documents and use many of your favorite apps, all without leaving Webex.

  • Polling

    Slido in Webex is an audience engagement tool that gives everyone new ways to be heard, to share, and to stay engaged. Slido next-gen polling and Q&A capabilities can energize your audience and create meaningful engagement by giving participants the ability to interact at scale. It fosters an inclusive culture by democratizing discussions and making it possible to collect your audience's feedback to improve decision-making. And it helps build stronger connections by facilitating team bonding, creating transparency, and building trust between leaders and employees.

  • Events

    Whether you're planning a virtual, hybrid, multiday, or in-person event, Webex Events makes it possible to build high production-value events with ease. Flexible streaming lets you enhance production value with custom banners, logos, overlays, and backgrounds. Features like real-time translations, polling, and branded mobile event apps enable a better experience and greater event value. And a single event management platform makes it simple to handle everything from event registration and ticketing to attendee engagement, sponsorship, and post-event follow up.

EA3.0 Add-ons available for purchase:

  • Real Time Translation for Webex Meetings
  • Meetings Audio (Fixed Rate, Committed or Uncommitted Billing)
  • Local Gateway
  • Dedicated Instance
  • Edge Connect

3. Eligibility requirements

Eligibility requirements

To make EA more accessible, we've lowered its minimum eligibility requirements by reducing the required commitment across an organization as follows:

Term minimum: 3- and 5-year terms with a 7-year exception
Contract value: $100,000 net at program level, after discount and pre-IB credits at program level

Fully committed suite Partially committed suite
Minimum 250 Knowledge Workers (KW)* No Partial Commit Suites. Entry into Collaboration is a Full Commitment
Customers receive all EA benefits for committed suites

* Enterprise-wide coverage of all KWs
Single meter for all the products in the Webex Suite


4. Popular add-ons and available services

Accessing security and services for the Collaboration Portfolio

One of the primary benefits of the new EA is that it makes it easier to quickly bring into your environment a broad array of technologies from across Cisco portfolios.

  • Security portfolio offerings

    The close, intertwined relationship between collaboration and security often leads Cisco collaboration customers to also take advantage of solutions from our security portfolio, such as Zero Trust, Cloud and Network Security, and Secure Platform and Response.

  • Solution Support services

    Cisco Customer Experience (CX) has a portfolio of end-to-end services that provide world-class expert guidance and digital intelligence to help our customers drive business outcomes faster. Our Solution Support provides centralized support across more than 30 solutions and more than 250 products.


5. Available portfolios

Easy access to other Cisco subscription portfolios

Now that the new EA brings all Cisco portfolios under one agreement, it's easier for you to access our full complement of technologies and innovations and be able to respond to the changes in your industry.

Networking Infrastructure portfolio

As a worldwide leader in networking, Cisco's networking portfolio serves the broadest range of networking needs across industries and segments. Our networking solutions help you quickly adapt to change and simplify and scale operations, while also protecting against service degradation and threats.

Plus, the new Cisco EA brings together our industry-leading Cisco DNA software, Meraki, and data center offerings to supercharge your business. Your organization can more easily, quickly, and effectively implement critical cross-technology solutions, such as security and services. And you can dynamically adjust and adapt your networking infrastructure to keep pace with your network's expanding and evolving demands.

Application Infrastructure portfolio

From hybrid cloud architectures to application experiences, enterprisewide full-stack observability to low-code workflow design, Cisco's broad portfolio of applications can address your most pressing technology requirements and help your business meet its strategic objectives.

The new Cisco EA makes it simpler to get the applications your business needs today, and lets you adjust with agility as your needs shift. It also simplifies and speeds up your organization's ability to deploy other critical Cisco portfolio solutions, such as combining with collaboration tools for hybrid work or leveraging networking technologies for more efficient data center operations.

Secure Solutions portfolio

Cisco security solutions, known as Cisco Secure, take an integrated platform approach to radically simplify your security. It applies intelligence to anticipate the changing needs of your business and provide the protection you need everywhere so you can work anywhere. Our broad portfolio of security solutions protects organizations at the user, device, network, and application/data levels.

Plus, the new Cisco EA makes it easy to get a holistic security enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. The new EA makes it simpler to take advantage of Cisco Secure when you enroll for one of the other Cisco solution portfolios covered by the EA, including networking, collaboration, and applications. The new EA also makes it possible to combine portfolios in ways that support cross-architectural solutions. For example, a secure access service edge (SASE) implementation might incorporate offerings from Cisco Networking Infrastructure, Security, and Services portfolios.

Services Portfolio

Cisco Customer Experience (CX) portfolio of services provides expert guidance and digital intelligence that help you fix complex issues and stay focused on serving your customers and running your business. Solution Support streamlines your support experience across software, hardware, and partner providers so you can resolve issues quickly, focus on your business, and innovate with confidence.

The Services Enrollment for Cisco EA helps you more easily take advantage of Solution Support across the Cisco portfolios, including Networking Infrastructure, Security, Collaboration, and Applications Infrastructure. You get a holistic support contract across your Cisco technologies with unified terms and conditions. This helps you to:

This helps you to:

  • Reduce contract complexity and administrative overhead
  • Predict and streamline costs
  • Speed up, simplify, and enhance issue resolution

6. Financial benefits

Financial benefits of the new EA

In addition to delivering on technology and business needs, the new EA offers financial benefits designed for the needs of enterprises. The following are a few examples:

Financial flexibility

As with technology, finance increasingly needs to be more dynamic. The new EA delivers new levels of flexibility for financing, such as flexible terms and volume ramp options.

Financial predictability with True Forward

The financial predictability of True Forward makes the EA stand out from other agreements is. Unlike enterprise license agreements that require you to true up every year, the new EA doesn't retroactively charge for a year's extra usage up to 15 percent. This saves you from potentially having an large, unexpected bill at your contract anniversary—as frequently happens with other vendors. Instead, we work with you to update your next year's contract to bring it closer in line with your actual usage.

Read the True Forward FAQ

Cisco Capital

Cisco Capital provides flexible payment solutions that support your business needs. You can adjust in the moment to avoid technology obsolescence and quickly adapt to shifting market dynamics.

Get more information on Cisco Capital