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Cisco Tactical Operations (TacOps)

Helping relief agencies in a crisis

We set up highly secure communications on the ground during emergencies. As a Cisco Corporate Social Responsibility (CSR) mission we render aid free of charge.

 

Contact us

For emergency use only: Response agencies can request an emergency activation during a catastrophic incident.

For general non-emergency inquiries: Email us.

What Tactical Operations does

Support rescue efforts

We quickly deploy networks to help relief agencies save lives and speed recovery to communities.

Help you create solution sets

We know what network-based technologies can accomplish the most in an emergency.

Design emergency kits

We develop everything from mobile command vehicles to portable communication kits.

Promote agency coordination

We work to foster cooperation between private- and public-sector organizations.

Who and what we support

Public Safety

The emergency needs of first responders and humanitarian organizations.

Continuity of government

Technology that helps governments continue to respond to a crisis.

Critical infrastructure

Help for hospitals, utilities, and other essential services that communities depend on.

Connecting the unconnected during a crisis

Challenge

In 2012, during the most destructive fire in Colorado’s history, responding agencies were trying to coordinate firefighting efforts, issue evacuation orders, and provide emergency medical services.

Results

The TacOps team set up a reliable network for hundreds of personnel that became a cornerstone of relief efforts. Timely evacuations of 32,000 residents saved lives.

Read full story

What's inside Cisco Tactical Operations

TacOps and DIRT teams

Our TacOps unit and Disaster Incident Response Team join large-scale exercises to validate technologies. Members are trained in the U.S. National Incident Management System and Incident Command System.

Network Emergency Response Vehicle (NERV)

The Cisco NERV is a command and communications resource for first responders and agencies that require mission-critical networking to recover normal operations during a disaster.

Emergency Communications Unit

This trailer contains rapidly deployable, highly secure network, radio, and collaboration technologies. It is designed to fit into a C-17 cargo aircraft. 

Emergency Communication Kit

The Cisco Emergency Communication Kit is designed to quickly, securely, and reliably establish voice and data communications in austere environments. 

Rapid Response Kit

This kit is designed for emergency responders, assessment teams, and others who require a highly portable, lightweight, power-efficient, and secure network. 

Mesh Response Kit

The Mesh Response Kit (MRK) is a mesh solution providing a wireless network for first responders, emergency managers, critical infrastructure, or similar agencies.

Phone Kit

The Phone Kit is a cloud-based telephony solution designed to provide additional IP phones to quickly expand voice services beyond the initial capacity of TacOps' other portable emergency communications kits or mobile platforms.

Get the latest updates

Our TacOps team can be dispatched anywhere a disaster strikes, from New York to the Philippines.
Take a look at our social media and see what we’re doing and where.

Recent deployments

Together with NetHope we deployed over 65 sites across the island serving hundreds of thousands of clients

We helped government operations continue after Cyclone Pam by deploying networks at 15 sites on four islands.

We put Wi-Fi networks and charging stations on migration routes in Europe, so refugees could contact loved ones.

In the wake of Typhoon Haiyan, we helped coordinate water supplies, food, and medical care for survivors.

Other deployments

As part of the Cisco Corporate Social Responsibility group, the TacOps team has helped responders in over 50 disasters and participated in more than 35 training exercises around the world. Here are some of our deployments:

  • Mendocino Complex Fire, California, 2018
  • Garner Complex Fire, Oregon, 2018
  • Protest Activity, Virginia, 2018
  • Volcán de Fuego, Guatemala, 2018
  • Rattlesnake Fire, Arizona, 2018
  • Sonoma & Napa County Wildfires, California, 2017
  • Hurricane Maria, Dominica & Puerto Rico, 2017
  • Hurricane Irma, Antigua & Barbuda, 2017
  • Protest Activity, California, 2017
  • Hurricane Harvey, Texas, 2017
  • Refugee Crisis, Northern Uganda, 2017-18
  • Hurricane Matthew, North Carolina, 2016
  • Blue Cut Fire, California, 2016
  • Cyclone Pam, Vanuatu, 2015
  • Ebola virus crisis, West Africa, 2014-15
  • King Fire, California, 2014
  • Typhoon Haiyan (Yolanda), Philippines, 2013
  • Fertilizer plant explosion, Texas, 2013
  • Waldo Canyon fire, Colorado, 2012
  • Famine, Horn of Africa, 2011
  • Earthquake and tsunami, Japan, 2011
  • Floods, Brazil, 2011
  • Floods, Australia, 2011
  • Earthquakes, New Zealand, 2010-11
  • Carlton Complex Fire, Washington, 2014
  • Flooding, Louisiana, 2016
  • Earthquake, Ecuador, 2016
  • Hurricane Katrina, Louisiana, 2005
  • Hurricane Sandy, New York and New Jersey, 2012
  • Tornado, Oklahoma, 2013
  • Gas pipeline explosion, California, 2010
  • Earthquake, Haiti, 2010
  • Fiber cut, California, 2009
  • Hurricane Gustav, Louisiana, 2008
  • Hurricane Ike, Texas, 2008
  • Floods, Iowa, 2008
  • Evans Road fire, North Carolina, 2008
  • Firestorm, California, 2007
  • Syrian Refugee Crisis, Europe 2015-18
  • Earthquake, Nepal, 2015

Resources

News coverage

Volunteer opportunities

If you are a Cisco employee and would like to volunteer for the Disaster Incident Response Team, log in to learn more.