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Cisco Tactical Operations (TacOps)

Connecting communities in crisis

As the world faces disasters, Cisco uses advanced technologies to address and meet communications needs.

Contact us

For emergency use only: Response agencies can request an emergency activation during a catastrophic incident.

For general non-emergency inquiries: Email us.

    What Tactical Operations does

    Support rescue efforts

    We quickly deploy networks to help relief agencies save lives and speed recovery to communities.

    Help you create solution sets

    We know what network-based technologies can accomplish the most in an emergency.

    Design emergency kits

    We develop everything from mobile command vehicles to portable communication kits.

    Promote agency coordination

    We work to foster cooperation between private- and public-sector organizations.

    Helping relief agencies in a crisis

    We set up highly secure communications on the ground during emergencies. As a Cisco Corporate Social Responsibility (CSR) mission we render aid free of charge.

    Who and what we support

    Public Safety

    The emergency needs of first responders and humanitarian organizations.

    Continuity of government

    Technology that helps governments continue to respond to a crisis.

    Critical infrastructure

    Help for hospitals, utilities, and other essential services that communities depend on.

    Connecting the unconnected during a crisis


    In 2017, Hurricane Maria made a category four landfall in Puerto Rico, causing widespread damage and a power outage experienced by all 3.4 million of the island's residents. Responding agencies needed to coordinate emergency services for recovery and restoration efforts.


    The TacOps team set up reliable networks on the island, enabling hundreds of personnel across dozens of organizations in government, education, and manufacturing to begin recovery.

    Read full story

    What's inside Cisco Tactical Operations

    TacOps and DIRT teams

    Our TacOps unit and Disaster Incident Response Team join large-scale exercises to validate technologies. Members are trained in the U.S. National Incident Management System and Incident Command System.

    Network Emergency Response Vehicle (NERV)

    The Cisco NERV is a command and communications resource for first responders and agencies that require mission-critical networking to recover normal operations during a disaster.

    Emergency Communications Unit

    This trailer contains rapidly deployable, highly secure network, radio, and collaboration technologies. It is designed to fit into a C-17 cargo aircraft. 

    Emergency Communication Kit

    The Cisco Emergency Communication Kit is designed to quickly, securely, and reliably establish voice and data communications in austere environments. 

    Rapid Response Kit

    This kit is designed for emergency responders, assessment teams, and others who require a highly portable, lightweight, power-efficient, and secure network. 

    Mesh Response Kit

    The Mesh Response Kit (MRK) is a mesh solution providing a wireless network for first responders, emergency managers, critical infrastructure, or similar agencies.

    Phone Kit

    The Phone Kit is a cloud-based telephony solution designed to provide additional IP phones to quickly expand voice services beyond the initial capacity of TacOps' other portable emergency communications kits or mobile platforms.

    Get the latest updates

    Our TacOps team can be dispatched anywhere a disaster strikes, from New York to the Philippines.
    Take a look at our social media and see what we’re doing and where.

    Recent deployments

    Puerto Rico, 2017

    Together with NetHope we deployed over 65 sites across the island serving hundreds of thousands of clients

    Syrian refugee crisis, 2015-17

    We put Wi-Fi networks and charging stations on migration routes in Europe, so refugees could contact loved ones.

    Louisiana Floods, 2016

    TacOps assisted local food banks with network connectivity to aid in supplying displaced residents with much needed subsistence.

    Vanuatu, 2015

    We helped government operations continue after Cyclone Pam by deploying networks at 15 sites on four islands.

    Other deployments

    As part of the Cisco Corporate Social Responsibility group, the TacOps team has helped responders in over 50 disasters and participated in more than 35 training exercises around the world. Here are some of our deployments:

    • COVID-19 Pandemic (CA, NC, WA, Washington DC)
    • Hurricane Dorian, Bahamas & North Carolina, 2019
    • Venezuela Migrant Crisis, Colombia, 2018-19
    • Cargo Plane Crash, Texas, 2019
    • Camp Fire, California, 2018
    • Hurricane Michael, Florida, 2018
    • Hurricane Florence, 2018
    • Mendocino Complex Fire, California, 2018
    • Garner Complex Fire, Oregon, 2018
    • Protest Activity, Virginia, 2018
    • Volcán de Fuego, Guatemala, 2018
    • Rattlesnake Fire, Arizona, 2018
    • Refugee Crisis, Northern Uganda, 2017-18
    • Sonoma & Napa County Wildfires, California, 2017
    • Hurricane Maria, Dominica & Puerto Rico, 2017
    • Hurricane Irma, Antigua & Barbuda, 2017
    • Protest Activity, California, 2017
    • Hurricane Harvey, Texas, 2017
    • Hurricane Matthew, North Carolina, 2016
    • Blue Cut Fire, California, 2016
    • Flooding, Louisiana, 2016
    • Earthquake, Ecuador, 2016
    • Syrian Refugee Crisis, Europe 2015-18
    • Cyclone Pam, Vanuatu, 2015
    • Earthquake, Nepal, 2015
    • Ebola virus crisis, West Africa, 2014-15
    • King Fire, California, 2014
    • Carlton Complex Fire, Washington, 2014
    • Typhoon Haiyan (Yolanda), Philippines, 2013
    • Fertilizer plant explosion, Texas, 2013
    • Tornado, Oklahoma, 2013
    • Waldo Canyon fire, Colorado, 2012
    • Hurricane Sandy, New York and New Jersey, 2012
    • Famine, Horn of Africa, 2011
    • Earthquake and tsunami, Japan, 2011
    • Floods, Brazil, 2011
    • Floods, Australia, 2011
    • Earthquakes, New Zealand, 2010-11
    • Gas pipeline explosion, California, 2010
    • Earthquake, Haiti, 2010
    • Fiber cut, California, 2009
    • Hurricane Gustav, Louisiana, 2008
    • Hurricane Ike, Texas, 2008
    • Floods, Iowa, 2008
    • Evans Road fire, North Carolina, 2008
    • Firestorm, California, 2007
    • Hurricane Katrina, Louisiana, 2005


    News coverage

    Volunteer opportunities

    If you are a Cisco employee and would like to volunteer for the Disaster Incident Response Team, log in to learn more.