Incident Response

Connecting communities in crisis

As the world faces more natural disasters and humanitarian crises, Cisco uses advanced technologies and its expertise to meet critical communications needs.

Contact us

For emergency use only: Response agencies can request an emergency activation during a catastrophic incident.

For general non-emergency inquiries: Email us.

Our history

In 2003, Cisco established the Tactical Operations (TacOps) team to provide connectivity for those affected by crisis. In 2020 TacOps merged with Cisco’s Critical Human Needs investment portfolio to optimize its social impact–becoming Cisco Crisis Response.  

When crises occur, we can respond quickly

Emergency communications

We deploy emergency networking and communications equipment and deploy personnel to install emergency networking gear.

Help creating solutions

We know what technologies can accomplish the most in an emergency and provide connectivity needs assessments and recommendations.

Technology support

Even if we can’t be there in person, we have remote capabilities and can provide virtual technology support.

Grants and matching gifts

We provide disaster grants to strategic nonprofit partners and run matching gift campaigns so employees can support relief efforts.

Using the network to transform humanitarian aid

Cisco and Mercy Corps entered a five-year partnership in 2017. The goal? To leverage the network to fundamentally transform how humanitarian aid is conceived, delivered, evaluated, and sustained.

Who and what we support

Public Safety

The emergency needs of first responders and humanitarian organizations.

Continuity of government

Technology that helps governments continue to respond to a crisis.

Critical infrastructure

Help for hospitals, utilities, and other essential services that communities depend on.

What’s inside Cisco Crisis Response

Our team

Includes technical engineers, operations and logistics coordinators, grant portfolio managers, and 300+ Cisco employees who volunteer their time and expertise. 

Emergency Communications Unit

This trailer contains rapidly deployable, highly secure network, radio, and collaboration technologies. It is designed to fit into a C-17 cargo aircraft. 

Emergency Communication Kit

The Cisco Emergency Communication Kit is designed to quickly, securely, and reliably establish voice and data communications in austere environments.  (Only available in the U.S.)

Rapid Response Kit

This kit is designed for emergency responders, assessment teams, and others who require a highly portable, lightweight, power-efficient, and secure network. 

Mesh Response Kit

The Mesh Response Kit (MRK) is a mesh solution providing a wireless network for first responders, emergency managers, critical infrastructure, or similar agencies.

Phone Kit

The Phone Kit is a cloud-based telephony solution designed to provide additional IP phones to quickly expand voice services beyond the initial capacity of our other portable emergency communications platforms (Only available in the U.S.).