The Cisco® IT group strives to make the best use of highly skilled staff by enabling them to focus on strategic programs rather than day-to-day monitoring and managing of the network infrastructure. In August 2005, Cisco IT formally engaged Cisco Remote Management Services (Cisco RMS) to support Cisco’s global foundation network, which includes the Cisco WAN, LANs, wireless networks, and Cisco TelePresence™ systems. This network management case study examines the business motivations for out-tasking selected IT activities and how Cisco IT transferred responsibilities to Cisco RMS. Benefits of this relationship include:

  • Contribution to reduced number and duration of network outages
  • Improved ability of Cisco IT to focus on strategic activities instead of daily operations
  • Consistent processes for incident response worldwide
  • Increased knowledge sharing that benefits Cisco customers with new products and support services

Read the Updated Network Monitoring and Management Case Study