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Collaboration

Collaboration supports business goals

Collaboration solutions have transformed Cisco's business. Cisco IT deploys our solutions to help us improve business processes, speed decision-making, and boost productivity. With it, we can simplify communication, inspire innovation, and empower people to engage with each other anywhere on any device.

IT collaboration stories

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. In the case of contact centers, companies have also learned to place their agents in multiple locations to minimize impact to service when unfortunate situations arise.

Welcome to my virtual office – Webex Teams and my workstreams

I started working from home more than 15 years ago. Working from home is how I work – it might not be in an office building with open planning, quiet rooms, or massage chairs, but my home office stands up to the campuses across the world where I have colleagues.

Collaboration gets more convenient with each new Webex Teams integration

Cisco IT’s vision for Webex Teams. is to bring collaboration tools right to our users’ fingertips by integrating Webex Teams with Cisco and third-party applications. We think of it as meeting people where they are — in any application.

Screen, screen, on the wall, how does Cisco IT teach Webex to all?

Within Cisco, we naturally make extensive use of Cisco Webex for collaboration and we find all sorts of ways to engage our users and drive adoption. It’s really a planes, trains, and automobiles strategy.

Learn how Cisco's IT organization serves as customer zero for Webex Teams, and how Webex Teams provides employees with a secure, seamless, and intuitive experience. With Webex Teams, Cisco employees can make the most of every meeting and collaborative encounter, keeping the human experience at the center of every interaction.

Video plays a key role in how our Cisco employees communicate around the world, especially when most of what we communicate is not in the words alone.