Module 4 of 12 Cisco Technical Support Services Portfolio Introduction What Is the Cisco Technical Support Services Portfolio? What Are the Cisco SMARTnet and SMARTnet Onsite Programs? Benefits of Cisco SMARTnet and SMARTnet Onsite Support What Are SAS and SASU Programs? Benefits of SAS and SASU Programs Selling SAS and SASU Programs Cisco Partner Service Programs SMB Support Assistant Services Program Overcoming Cisco TSS Portfolio Objections Review Questions Summary Module 4: Cisco Technical Support Services Portfolio Overcoming Cisco TSS Portfolio Objections – 2

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