The services framework provided by Cisco Lifecycle Services will vary across market segments and technology. For example, solutions adopted for a Commercial customer would not have the same level of complexity as those for an Enterprise customer. An example would be the differences in services required for telephony, wireless, and security. These differences would be reflected in the services delivered to the customer.

The emphasis of this course will be on the services and activities in the Operate phase in the Cisco Lifecycle Services framework. Think of activities that occur in this phase such as Configuration Management, Change Management, and Problem Management. These are issues that your customers deal with in the daily management of their network. As we mention later in the course, issues regarding management of assets, labor, and support account for 80% of the total cost of ownership of your customer's network, on average.

These issues will be covered in more detail in the “Value of Service to Your Customer” and “Cisco Lifecycle Services” modules of this course.