You just learned about how service can benefit you and your organization. In this section, you will learn about what you and your organization can do to increase customer satisfaction and loyalty.

The first step you can take is to collaborate with Cisco on initiatives that will assist you and your organization with account and engagement planning and skills assessment. This approach helps both you and Cisco look at key drivers such as capacity, competence, capabilities, and coverage in order to focus on the right market opportunities. More details will be discussed in the “Cisco Lifecycle Services” module.