Welcome to Module 2: Value of Service to the Partner. When you have completed this module, you will be able to:

• Identify the impact service has on customer satisfaction and the profitability of your organization
• Describe the benefits that the partner realizes from selling service
• Describe some of the steps your organization can take to increase services sales

It will take you approximately 10 minutes to review this module. You will begin this module by reviewing the impact service has on customer satisfaction and on the profitability of your business.