Your Support Website: A Look Back and a Heads Up
As the seasonal rush intensifies, two items seem to reappear on all our year-end lists: Taking stock, and looking ahead.  » Read More

CCSP Certification Retired
Individuals interested in pursuing a professional-level Cisco Security certification are encouraged to obtain the Cisco CCNP Security certification.  » Read More

Service Provider IPv6 Deployment Webcast
Learn about service provider IPv6 deployment techniques in core networks, which help network designers and administrators understand IPv6 operation and implementation options for native IPv4 and Multiprotocol Label Switching (MPLS) core environments. "  » Read More

TAC Tip - Using Hostnames (DNS) in Access-Lists - Configuration Steps, Caveats and Troubleshooting
Starting in ASA version 8.4(2), ACL entries can contain a new type of object that represents a fully qualified domain-name; this document reviews the basic configuration required for this new feature, as well as caveats and best practices.» Read More

Watch the Collaboration Technical Briefing Series
Get in-depth technical information about our recently announced new and enhanced Cisco collaboration products by watching our briefing series on demand now.  » Read More

New Smart Call Home Community on CSC
Now on Cisco Support Community (CSC), this online forum lets Smart Call Home customers share, learn, and collaborate on Smart Call Home related topics.  » Read More

Chalk Talk - Security in a World of Many Clouds
In this month's Chalk Talk, Chris Jackson explores practical steps you can take today, to prepare your organization for the security implications of leveraging the cloud to accelerate your business.   » Read More

Meet David Hailey: Cisco Support Community Standout
A senior consultant with Chesapeake NetCraftsmen, David Hailey participates in the community to help others and stay abreast of trends. "  » Read More

Now on YouTube - Technology You Can Use From Geeks You Can Trust
Check out your favorite TechWiseTV geeks in these three episodes.  » Read More

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through the Cisco Support Community.  » Read More

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products.  » Read More

TAC Tip: "How Do I...find out what tools Cisco TAC engineers leverage most frequently?"

Tools usage to solve networking issues is a common question among customers. In TAC we do have access to some proprietary tools but most of them are for working with source code and working on bug- related issues. We try very hard to expose all possible tools directly to the customer to enable them to troubleshoot problems directly.

Get some examples.

Special thanks to Larry Dutton and Yasser Slarmie for submitting this question. What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

Data Center
TAC Case Solution:
Troubleshooting Cisco Wide Area Application Services: FAQ from Live Webcast

IP
Configuration Examples:
Understanding IPv6 Link Local Address
Redistribute Connected Networks into OSPF with Subnet Keyword

TAC Case Solution:
IPv6 - Frequently Asked Questions

Network Management
Configuration Example:
Configuration Professional: Site-to-Site IPsec VPN Between Two IOS Routers

Security and VPN
Configuration Example:
ASA 8.3 and Later: Mail (SMTP) Server Access on Inside Network

TAC Case Solution:
IP Phone SSL VPN to ASA Using AnyConnect

Voice and Unified Communications
Configuration Example:
Change PIN from Cisco Unity Connection Administration Page

Tech Notes:
Upgrading Dual Sided Unified CCMP
Secure Cisco IP Phone under CUCM Mixed Mode Cluster
Unified Mobile Agent Troubleshooting Login Issues

TAC Case Solution
Contact Center Express System Prompt Repository Details

Wireless
Configuration Example:
NTP on Wireless LAN Controllers

TAC Case Solution
WLC Config Analyzer Checks

ASR9000 DC Power Module Replacement Recommended to Prevent Failure of PEM on Lightly Loaded Chassis - Upgrade Program Available
WS-C49000M Missing Plate Covers for Power Supply 4900M-PWR-CVR=
CDE front-mounted Generation 2 solid-state drives (SSDs) support added that also addresses an issue with Generation 1 SSDs in CDE220 and CDE250 Flash-based servers. Software driver update required for CDS-TV application

Security and VPN
Configuration Examples:
ASA/PIX: Security Appliance to an IOS Router LAN-to-LAN IPsec Tunnel
PIX/ASA 7.x and Later: Mail (SMTP) Server Access on Outside Network

Switches
Configuration Example:
Configuring VLAN Trunk Protocol (VTP)

TAC Case Solution
Troubleshooting High CPU on a 6500 with sup720

Voice and Unified Communications
Configuration Examples:
Unified Communications Manager 6.x: Time-Of-Day Routing
Unified Communications Manager: Install a Trusted (SSL) Certificate

Tech Notes:
CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator
CUCM 8.x: Extension Mobility Error Message
Cisco Unified Communications Manager 7.x: Troubleshoot Backup Issue
Solutions for Cisco Unity Message Waiting Indicator Problems
Troubleshoot ViewMail for Outlook Issues
CallManager 5.x/6.x/7.x/8.x: CDR/CMR Error
Cisco Unity Connection Server Unable to Purge Deleted Voice Mail
Troubleshoot Unity Connection 7.x/8.x Issues
Troubleshoot CUPC 7.0 Crashes
Unable to Connect Unity to Unified Communications Manager with UTIM

Q&As:
Unified Communications Manager Support

Wireless
Tech Note:
Resetting the LWAPP Configuration on a Lightweight AP (LAP)

Your Support Website: A Look Back and a Heads Up

As the seasonal rush intensifies, two items seem to reappear on all our year-end lists: Taking stock, and looking ahead.

Taking Stock - In 2011 we made web refinements to help you resolve issues in fewer clicks. Are they working? For example, have you used the:

• Cisco.com Support Megamenu to jump directly to key destinations, like popular software downloads?
• Main support page to find your product content, software and case tools?
• Product support pages to go deeper by searching within the page and viewing pertinent forum discussions?
• Bug Search Tool (beta) to search faster and see richer bug information?

Looking Ahead - In 2012 you'll see:

• A simplified Software Download area with personalized features that include a view of your download history
• A new tool that streamlines how you open and manage cases online
• More enhancements to your support website - some subtle, some obvious

We've got other concepts brewing too. For sneak peeks and quick visual tours, watch this space and check the main support page newsbox - "Your Support Site: Updates & Tips."

So all the best for the new year. Our resolution is to make your site visits quicker and more responsive. To help us do our best please tell us what you think.

CCSP Certification Retired

Beginning November 17, 2011, the Cisco CCSP certification will be retired.

New certifications and recertification for existing CCSP certified professionals will no longer be issued. Individuals interested in pursuing a professional-level Cisco Security certification are encouraged to obtain the Cisco CCNP Security certification. Learn more about CCNP Security certification.

Service Provider IPv6 Deployment Webcast

Did you miss the live Cisco Support Community webcast on Service Provider IPv6 Deployment?

During the live event, Cisco subject matter expert Salman Asadullah focused on service provider IPv6 deployment techniques in core networks, which help network designers and administrators understand IPv6 operation and implementation options for native IPv4 and Multiprotocol Label Switching (MPLS) core environments. This session also shed light on IPv6 multihoming and addressing and Cisco Carrier-Grade IPv6 (CGv6) solution considerations in core networks.

Please read the Q & A now.

Watch the Collaboration Technical Briefing Series

Get in-depth technical information about our recently announced new and enhanced Cisco collaboration products by watching our briefing series on demand now. Cisco product experts share technical details via 90-minute presentations and/or demonstrations. The same product experts and more are available through the Cisco Collaboration Virtual Launch Experience discussion forums to respond to your questions.

Click on the links below for more information and to access the briefings on demand:

• Newly Enhanced Cisco Virtualization Experience Infrastructure (VXI)
• New Cisco TelePresence Products and Enhancements
• Newly Enhanced Cisco Business Edition 3000

Learn What's New in Cisco Collaboration
In October, November and December, Cisco revealed five exciting announcements introducing innovations in our Cisco Collaboration portfolio. Access brief announcement overview webcasts, product demos, and more on our Cisco Collaboration Virtual Launch Experience to learn about these new and enhanced products.

Learn more

New Smart Call Home Community on CSC

We are pleased to announce the new sub-community on the Cisco Support Community dedicated only to Smart Call Home. This is an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home-enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

Visit this new community now.

Meet David Hailey: Cisco Support Community Standout

A senior consultant with Chesapeake NetCraftsmen, David Hailey participates in the community to help others and stay abreast of trends. He says, "The Cisco Support Community is about good engineers helping each other out by giving good answers."

Read the interview on Cisco Support Community.

Now on YouTube - Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

• Automating the SAP Experience
  Call it the "dream team": Cisco and SAP have joined forces to deliver data center solutions that include rapid provisioning and scale, secure multi-tenancy, as well as visibility and automation across the data center. Join the TechWiseTV crew and their special guests for a closer look at this exciting and powerful technology. View now.
• Cisco Cius: The Inside Story
  No, it's not "another tablet"! In fact, the Cisco Cius is a powerful business tool built to solve real business challenges. In this episode, our TechWiseTV geeks dive right into this powerful enterprise device with an unboxing, a multi-media test-drive, a look at the app development, and a complete security teardown. View now.
• Navigating the Post-PC Experience
  Join the TechWiseTV bunch for this fascinating look at the new collaboration experience as well as the solutions that deliver it: Cisco's Virtual Experience Infrastructure, TelePresence, and next-generation WebEx. View now.

View other TechWiseTV episodes and subscribe today.

Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

• "Cisco Smart Call Connector," now through December 22
• "ASA VPN with AAA (Authentication, Authorization, and Accounting)," now through December 22
• NO NEW EVENTS the week of December 26-30
• "Troubleshooting on UCM and VCS Integration," January 3 through January 13
• "Smart Care," January 3 through January 13
• "Smart Call Home," January 16 through January 27

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the December release include documentation for the following:

• Cisco Nexus 7000 Series
• Cisco Prime Collaboration Manager 1.1
• CiscoWorks Network Compliance Manager

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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