Your Support Website: A Look Back and a Heads Up
As the seasonal rush intensifies, two items seem to reappear on all our year-end lists: Taking stock, and looking ahead.
Taking Stock - In 2011 we made web refinements to help you resolve issues in fewer clicks. Are they working? For example, have you used the:
- Cisco.com Support Megamenu to jump directly to key destinations, like popular software downloads?
- Main support page to find your product content, software and case tools?
- Product support pages to go deeper by searching within the page and viewing pertinent forum discussions?
- Bug Search Tool (beta) to search faster and see richer bug information?
Looking Ahead - In 2012 you'll see:
- A simplified Software Download area with personalized features that include a view of your download history
- A new tool that streamlines how you open and manage cases online
- More enhancements to your support website - some subtle, some obvious
We've got other concepts brewing too. For sneak peeks and quick visual tours, watch this space and check the main support page newsbox - "Your Support Site: Updates & Tips."
So all the best for the new year. Our resolution is to make your site visits quicker and more responsive. To help us do our best please tell us what you think.
CCSP Certification Retired
Beginning November 17, 2011, the Cisco CCSP certification will be retired.
New certifications and recertification for existing CCSP certified professionals will no longer be issued. Individuals interested in pursuing a professional-level Cisco Security certification are encouraged to obtain the Cisco CCNP Security certification. Learn more about CCNP Security certification.
Service Provider IPv6 Deployment Webcast
Did you miss the live Cisco Support Community webcast on Service Provider IPv6 Deployment?
During the live event, Cisco subject matter expert Salman Asadullah focused on service provider IPv6 deployment techniques in core networks, which help network designers and administrators understand IPv6 operation and implementation options for native IPv4 and Multiprotocol Label Switching (MPLS) core environments. This session also shed light on IPv6 multihoming and addressing and Cisco Carrier-Grade IPv6 (CGv6) solution considerations in core networks.
Please read the Q & A now.
Watch the Collaboration Technical Briefing Series
Get in-depth technical information about our recently announced new and enhanced Cisco collaboration products by watching our briefing series on demand now. Cisco product experts share technical details via 90-minute presentations and/or demonstrations. The same product experts and more are available through the Cisco Collaboration Virtual Launch Experience discussion forums to respond to your questions.
Click on the links below for more information and to access the briefings on demand:
Learn What's New in Cisco Collaboration
In October, November and December, Cisco revealed five exciting announcements introducing innovations in our Cisco Collaboration portfolio. Access brief announcement overview webcasts, product demos, and more on our Cisco Collaboration Virtual Launch Experience to learn about these new and enhanced products.
New Smart Call Home Community on CSC
We are pleased to announce the new sub-community on the Cisco Support Community dedicated only to Smart Call Home. This is an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home-enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
Visit this new community now.
Meet David Hailey: Cisco Support Community Standout
A senior consultant with Chesapeake NetCraftsmen, David Hailey participates in the community to help others and stay abreast of trends. He says, "The Cisco Support Community is about good engineers helping each other out by giving good answers."
Read the interview on Cisco Support Community.
Now on YouTube - Technology You Can Use From Geeks You Can Trust
Now playing on TechWiseTV...
- Automating the SAP Experience
Call it the "dream team": Cisco and SAP have joined forces to deliver data center solutions that include rapid provisioning and scale, secure multi-tenancy, as well as visibility and automation across the data center. Join the TechWiseTV crew and their special guests for a closer look at this exciting and powerful technology. View now.
- Cisco Cius: The Inside Story
No, it's not "another tablet"! In fact, the Cisco Cius is a powerful business tool built to solve real business challenges. In this episode, our TechWiseTV geeks dive right into this powerful enterprise device with an unboxing, a multi-media test-drive, a look at the app development, and a complete security teardown. View now.
- Navigating the Post-PC Experience
Join the TechWiseTV bunch for this fascinating look at the new collaboration experience as well as the solutions that deliver it: Cisco's Virtual Experience Infrastructure, TelePresence, and next-generation WebEx. View now.
View other TechWiseTV episodes and subscribe today.
Upcoming "Ask the Expert" Events from Cisco Support Community
Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:
- "Cisco Smart Call Connector," now through December 22
- "ASA VPN with AAA (Authentication, Authorization, and Accounting)," now through December 22
- NO NEW EVENTS the week of December 26-30
- "Troubleshooting on UCM and VCS Integration," January 3 through January 13
- "Smart Care," January 3 through January 13
- "Smart Call Home," January 16 through January 27
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
To attend an event or participate in a discussion forum, visit the Cisco Support Community.
New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.
In addition to many new and revised documents, highlights of the December release include documentation for the following:
- Cisco Nexus 7000 Series
- Cisco Prime Collaboration Manager 1.1
- CiscoWorks Network Compliance Manager
View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.