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Technical Services News
June 2010

Security Advisories

Technical Documents

» Routers
» Security and VPN
» Voice/Unified Communications

Field Notices

Related Links

» Updated Technical Documents
» Mobile Version
» TS News Website
» Cisco Support Community
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Contact the TAC

About This Newsletter

Cisco Live

Reader Tip

Discover the Direction Energy Is Moving
The Cisco Connected Grid offers new architectures and solutions for the Smart Grid that deliver highly secure, reliable electric power. More...

TAC Tip: Using the New Interface History Feature
The "history" command is new with Cisco IOS® Software Release 15.1T. This, along with the new "show interface history" command, allows an interface to maintain utilization history in a graphical format similar to CPU history. More...

Reader Tip: Using Cisco Works to Locate Phones on the Network
Lukasz Koziol sends us this Reader Tip that is handy for troubleshooting remote sites. More...

New Service Provider Operations Track Training and Exams
The Cisco CCNA Service Provider (SP) Operations certification and the written exam for the CCIE SP Operations certification are now available. More...

Cisco Employee Leaderboard
Many of you have been asking us to list the top Cisco contributors to the Cisco Support Community Hall of Fame. More...

Presence Fundamentals – Configuration Overview
Cisco Unified Communications Manager (CUCM) and Cisco Unified Presence Server (CUPS) work together to provide one of the core Unified Communications (UC) enablement services, Presence. This Chalk Talk by Brian Morgan will shed some light on one of the more misunderstood aspects of CUPS, the configuration of CUCM/CUPS interdependencies. More...

Cisco Live: Vegas or Virtual
Join thousands of your peers onsite at Mandalay Bay for hundreds of technical sessions or attend virtually via Cisco Live & Networkers Virtual. More...

New CCIE Security v3.0 Written Exam Topics Now Available
Cisco has updated the written exam portion of its popular CCIE Security certification. More...

Two New Broadcasts from TechWiseTV
Join us at TechWiseTV and find out how to share power supplies for greater efficiency and how the software-as-a-service (SaaS) model can enable your users to communicate while drastically minimizing your costs. More...

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Security Advisories

Cisco Security Response: Cisco IronPort Desktop Flag Plug-in for Outlook Information Disclosure
Multiple Vulnerabilities in Cisco PGW Softswitch
Multiple Vulnerabilities in Cisco Network Building Mediator

Technical Documents
Routers

Configuration Examples:
IOS VPN Router: Add or Remove a Network on an L2L VPN Tunnel

TAC Case Collection Solution:
How to Determine the SIMM Configuration of a 3600 and 3700 Series Router

Security and VPN

Configuration Example:
Monitor IP Camera Availability in VSMS 6.2 Using SNMP
Basic Router Configuration Using Cisco Configuration Professional
ASA 8.2.X TCP State Bypass Feature

Tech Note:
Most Common DMVPN Troubleshooting Solutions

TAC Case Collection Solution:
How to Load Configuration Files on the VPN 3000 Concentrator

Voice and Unified Communications

Configuration Examples:
How to Configure Unified Communication Manager Directory Integration in a Multi-Forest Environment
Unified Communications Manager: Configure Maximum Number of Participants for a Meet-Me Conference

Tech Notes:
Enterprise Parameters Configuration Web Page Is Not Displayed
Message Waiting Indicator Is Not Working on Cisco Unity Connection
Cannot Complete Cisco Unity Installation - Receive Error when Running Message Store Configuration Wizard
Issue with Time Synchronization on Cisco Unified Communications Manager with Network Time Protocol Server
Call Progress Analysis Overview

TAC Case Collection Solution:
In the Cisco Unity 4.X, Unable to Send the Message Notification to a Long Distance Number and the "Phone Number Does Not Fit The Dialing Rules or Your Dialing Permissions" Error Message Appears

Field Notices

MGX - VXSM-SW May Report Error Code 400 for CAS Signaling Call - Workaround Available

Updated Technical Documents

CONTACT CENTER

Tech Note:
Agents Not Displayed on Cisco Supervisor Desktop

IP ROUTING

Q&As:
Hot Standby Router Protocol (HSRP)

TAC Case Collection Solution:
How to Configure Stub Multicast Routing

SECURITY AND VPN

Configuration Example:
ASA 8.X: AnyConnect SCEP Enrollment

VOICE AND UNIFIED COMMUNICATIONS

Tech Notes:
CallManager 4.x to 5.x/6.x Upgrade Fails Due to DMA Error
Troubleshoot CAR Login Failures
Associate Existing Users to IP Phones with BAT
Problems Adding Subscribers to Newly Installed Cisco Unity 3.x and 4.x Systems
Media Master Control Bar Issue with Unity 7.x

Q&As:
Unified Communications Manager: Support FAQ

WIRELESS

Tech Notes:
Radio Resource Management under Unified Wireless Networks

TAC Case Collection Solution:
The AP Hangs when Setup as a WDS Master or Backup with Version 12.3(7)JA

Discover the Direction Energy Is Moving

The Cisco Connected Grid offers new architectures and solutions for the smart grid that deliver highly secure, reliable electric power.

Learn more about Smart Grid Solutions.

New Service Provider Operations Track Training and Exams

The Cisco CCNA Service Provider (SP) Operations certification and the written exam for the CCIE SP Operations certification are now available.

The Cisco CCNA SP Operations certification targets entry-level students with a foundation of network operations skills in SP IP NGN environments required of associate-level operations personnel. Both the Supporting Cisco SP IP NGN Operations (SSPO) course and required #640-760 exam are now available. Interested students should access the CCNA SP Operations home page for more information.

The Cisco CCIE® SP Operations certification assesses and validates core IP NGN service provider network operations expertise and broad theoretical knowledge of operations management processes, frameworks, and network management systems. Registration for the CCIE SP Operations written exam is now available. In addition, students may download the blueprint for the CCIE SP Operations practical exam from the CCIE SP Operations practical exam overview page. The practical exam for the CCIE SP Operations certification is scheduled to be made available in the third quarter of 2010.

For more information on these exciting new releases, access the Cisco Learning Network.

Cisco Employee Leaderboard

Last month, Cisco Support Community (CSC) launched the Hall of Fame to highlight our top, long-time contributors. In true community spirit, many of you have been asking us to list the top Cisco contributors. In response, we are pleased to announce our new Cisco Employee Leaderboard. We invite you to check out this list of Cisco subject matter experts for yourself. They have made significant contributions to Cisco Support Community over the years, and we are proud to recognize them publicly for the first time.

Cisco Live: Vegas or Virtual

Register now for Cisco Live 2010, June 27-July 1 in Las Vegas. Join thousands of your peers onsite at Mandalay Bay for hundreds of technical sessions – including a new lineup of Content Security sessions -- or attend virtually via Cisco Live & Networkers Virtual. Register today at:

http://www.cisco.com/offer/ciscolive10/184859_3

New CCIE Security v3.0 Written Exam Topics Now Available

Cisco has updated the written exam portion of its popular CCIE Security certification. The written exam topics for the CCIE Security written exam are now available on the Cisco Learning Network. The new CCIE Security written exam is scheduled to be made available in August of 2010.

The CCIE security written exam tests concepts and theoretical knowledge of the IP fundamentals, IP routing protocols, security protocols, and Cisco security devices and appliances that are necessary for a Network Engineer to test, deploy, configure, and troubleshoot the network security posture of campus, enterprise, and service provider networks.

In addition, the CCIE Security written exam focuses on the core competencies of security risk management procedures, network security awareness, and an understanding of network security and industry-standard best practices.

For more information on CCIE Security certification and additional exciting Cisco Career Certification offerings, access the Cisco Learning Network.

Two New Broadcasts from TechWiseTV

Your Network Has the Power
Find out how you can aggregate and share power supplies for greater efficiency and resilience. Learn how you can transform your network into a strategic energy management tool.

Learn more and register to view today.

Collaboration in the Cloud: Rethinking the Desktop
Learn how the software-as-a-service (SaaS) model can enable your users to communicate and collaborate more efficiently while drastically minimizing your costs.

Learn more and register to view today.

Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "Application Control Engine (ACE)," now through June 18
  • "SDV - Switched Digital Video," now through June 18
  • "IPSec VPN," June 21 through July 2
  • "WAAS Design Best Practices," June 21 through July 2

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the June release include documentation for the following:

  • Cisco IOS® XR Release 3.9.1
  • Cisco Network Building Mediator
  • Cisco Nexus 1010

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

About This Newsletter

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