Cisco Unified Communications Manager (CallManager)

Document ID: 98618

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Error: [LDAP Access Error. Contact System Administrator.]
Solution
Error: DCD090000000: Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN configured
Solution
Error: The requested resource (/art/Logon.jsp) is not available
Solution
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Related Information

Introduction

This document describes how to resolve various error messages that appears when users try to log into the CDR Analysis and Reporting (CAR) tool.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

• Cisco Unified Communications Manager (CallManager) 4.x

Components Used

The information in this document is based on:

• Cisco Unified Communications Manager (CallManager) 4.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Error: [LDAP Access Error. Contact System Administrator.]

The Cisco Unified Communications Manager (CallManager) is integrated with the Active Directory (AD). Users are unable to log into CAR, and the error message [LDAP Access Error. Contact System Administrator.] displays.

Solution

This error message is likely to appear when you use CAR 3.x or earlier versions. This error message indicates that the c:\CiscoWeb\art\art.ini entry still points to the old Lightweight Directory Access Protocol (LDAP) configuration information.

In order to overcome this error message, delete the ART database and reinstall the CAR plugin.

You can also try this method as an alternative:

On the publisher, choose the C:\DCDSrvr directory path. There is a file named DirectoryConfiguration.ini. This file contains the LDAP information. Because the Active Directory (AD) is used instead of the Data Connection (DC) Directory, the file contents can be empty or not updated with the correct directory access information. Try to populate the DirectoryConfiguration.ini file if the file is empty.

In an Active Directory integration environment, the file contents must appear as shown in this output:

[ldap]

ldapURL=ldap://10.30.1.30:389

dn=cn=Administrator, cn=Users, dc=unitydomain3,dc=cisco,dc=com

passwd=1c021e082d071d08

ciscoBase=ou=Cisco, dc=unitydomain3,dc=cisco,dc=com

dirType=ADS

dirAccess=false

useSSL=false

Make any necessary modifications if the file contents do not appear as shown.

Open C:\dcdsrvr\Config\UMDirectoryConfiguration.ini, and verify the UseSSL=false.

Restart IIS, WWW Publishing, Cisco Tomcat, and Cisco CAR services from Windows services.

This issue can also occur when the CallManager hard drive is full. If this is the case, a hard-disk cleanup takes care of the LDAP issue.

If these workarounds do not fix the problem, reinstall the AD plugin.

Error: DCD090000000: Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN configured

Users are unable to log into CAR, and this error message appears:

DCD090000000:
Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN
configured.

Solution

Perform these steps to resolve the issue:

1. Go to Start > Programs > DC Directory Administrator.

2. The first screen shows Default Profile. Click the Change button, and go to Default Profile Properties.

3. Fill out the information EXACTLY as follows:

   Profile Name: Default Profile
   Admin Node DN: /O=cisco.com
   Current User DN: /O=cisco.com/CN=Directory Manager
   Primary Login Server:
   

4. Click Apply > Ok > Close. Now, you can log into the DC Directory Administrator with user name "Directory Manager" and your DCD Password.

Error: The requested resource (/art/Logon.jsp) is not available

When trying to login to CDR, this error message appears:

type Status report
message /art/Logon.jsp
description The requested resource (/art/Logon.jsp) is not available.

Solution

In order to resolve the issue, restart the Tomcat, IIS, and DC Directory services.

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Related Information

• Active Directory 2000 Plugin Installation for Cisco CallManager
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems