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Technical Services News

August 2009

 

 

 

Now on Facebook: Cisco Career Certifications
The new Facebook Cisco Career Certification page allows students and IT professionals to interact, share ideas, and stay on top of the latest in Cisco education news. More...

Smart Call Home Tip: Enable Call-Home Feature on Unified Computing System for Diagnostic/Environmental Events
If you have a Support Service or Mission Critical Support Service contract directly with Cisco for Unified Computing System (UCS), you can receive automatic Service Request generation from the Technical Assistance Center. More...

Cisco Smart Call Home Now Available on Cisco Unified Computing System, Cisco Catalyst 4500 and 4900 Series Switches, Cisco 7200 Series Routers, and Cisco 7301 Router
The Cisco UCS B-series is Smart Call Home-enabled, providing you with a vital proactive support capability. In addition, four other devices are now supported by this embedded support feature. More...

TechWiseTV: "Revolution on the Network Edge"
Driven by new data, voice, and video applications, global IP traffic is projected to reach a staggering 29 exabytes a month by 2011: more than 1100 times the volume of just 10 years ago. How will your network handle these unprecedented performance demands? More...

 

Mobile Backhaul Evolution
Continuing in the series of articles related to mobility, Kevin Shatzkamer focuses on mobile backhaul evolution from circuit-switched networks to pseudowire networks to Ethernet/IP-based packet networks. More...

 

SSPA Honors Cisco with Two 2009 STAR Awards
Cisco has been awarded two 2009 STAR Awards for Best Online Community and for Best Online Support by the Service & Support Professionals Association (SSPA). More...

Missed Cisco Live 2009? Access Sessions in Cisco Live Virtual

Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. More...

What's New in Cisco Product Documentation

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world. More...

 

Security Advisories

Vulnerabilities in Unified Contact Center Express Administration Pages

Cisco IOS Software Border Gateway Protocol 4-Byte Autonomous System Number Vulnerabilities

Multiple Vulnerabilities in Cisco Wireless LAN Controllers

Active Template Library (ATL) Vulnerability

Technical Documents

Network Management

Tech Note:

Troubleshooting ANI Server Issues in Campus Manager 5.x

Cisco TAC Case Collection Solution:

Not Able to Log In to the Device Using the Telnet and SSH

Routers

Q&As:

Linksys RV042: Change IP Address [Cisco Small Business Routers (Linksys Business Series)]

Cisco TAC Case Collection Solution:

How to Install a Text File Configuration into a Router

Unified Computing

Configuration Examples:

Create Multiple Service Profiles through Template

UCS Uplink Ethernet Connection

Unified Computing System "show tech-support"

Set Up Syslog for Cisco UCS

Create Pools to Simplify Blade Management in Cisco UCS

Unified Computing System Software Upgrade Strategy

Configure the DNS Server for Cisco UCS

Set Up Role-Based Access Control in Cisco UCS

Auto Upgrade Blade Firmware Revision in UCS Environment

Set up RADIUS Authentication for Cisco UCS [Cisco UCS Manager]

Unified Computing System Quality of Service

Service Profile Creation and Association

Install and Remove a Cisco UCS Blade

Set Up Call-Home Feature on Cisco UCS [Cisco UCS Manager]

Setup TACACS Authentication for Cisco UCS

Configure Chassis and Server Discovery Policies for Cisco UCS

Voice and Unified Communications

Configuration Example:

Unified Border Element ENUM Support

Tech Notes:

Historical Data Server (HDS) Shows High Disk Space Usage [Cisco Unified Intelligent Contact Management Enterprise]

CallManager 4.x/5.x/6.x: ConfList Feature Fails with the "Error Unknown" Error Message on IP Phone Screen

ICM 7.2(5), 7.2(6), and 7.2(7): OPC Capture Files Fills Up Hard Drive, Resulting in Unreliable System [Cisco Unified Intelligent Contact Management Enterprise]

Q&As:

Mobile Supervisor Support

Cisco TAC Case Collection Solution:

When Incoming Calls Are Forwarded from Phone A to Phone B Using the Call Forward All Feature in Cisco Call Manager, and if Phone B Does Not Answer, the Calls Are Not Forwarded to the Voice Mail of Phone B

Wireless

Tech Note:

Rule-Based Rogue Classification in Wireless LAN Controllers (WLC) and Wireless Control System (WCS)

Cisco TAC Case Collection Solution:

Unable to Access the GUI on the Wireless LAN Controller

Field Notices

Voice and Unified Communications

MGX - A Software Bug Cscea28215 in Vxworks Caused Incorrect Handling of Rollover Tick Counter, Various MGX Modules May Require Reset After 466+ Days - Workaround Procedure Available

Updated Technical Documents

Network Management

Q&As:

SNMP: MIB Theory and Operation

Routers

Q&As:

WRVS4400N

Security and VPN

Tech Notes:

IPSec Troubleshooting: Understanding and Using "debug" Commands

CS-MARS: Troubleshooting

Q&As:

Clean Access Server

Cisco TAC Case Collection Solution:

What Is the Default Username and Password for the PDM?

Voice and Unified Communications

Tech Notes:

Administrator User Is Unable to Log In to the CRA Administration Page

Unified CCX/IP IVR 7.0(1)SR2 Behavior

Unified Communications Manager 6.x/7.x Error: Configuration Validation with 'Publisher Hostname' or Configured First Node

Wireless

Configuration Example:

Generate CSR for Third-Party Certificates and Download Chained Certificates to the WLC

Q&As:

Cisco Aironet Driver and Firmware

Cisco Aironet Access Point

Wireless LAN Controller (WLC)

 

Now on Facebook: Cisco Career Certifications

The new Facebook Cisco Career Certification page allows students and IT professionals to interact, share ideas, and stay on top of the latest in Cisco education news. Find out the latest information on course releases, exams, testing, and more. Access the Cisco Career Certifications page on Facebook today.

 

Smart Call Home Tip: Enable Call Home Feature on Unified Computing System for Diagnostic/Environmental Events

If you have a Support Service or Mission Critical Support Service contract directly with Cisco for Unified Computing System (UCS), you can receive automatic Service Request generation from the Technical Assistance Center (TAC) by registering with the Smart Call Home service. The Call-Home feature on UCS may report diagnostic and environmental failures to Smart Call Home service through email, which may be further analyzed and could result in remediation steps for known issues. In critical situations, Service Requests may be created automatically.

To take advantage of this capability, please refer to the Quick Start Guides for your Cisco UCS product by visiting the Getting Started section of the Smart Call Home page.

 

Cisco Smart Call Home Now Available on Cisco Unified Computing System, Cisco Catalyst 4500 and 4900 Series Switches, Cisco 7200 Series Routers, and Cisco 7301 Router

Cisco recently shipped the first Cisco Unified Computing System (UCS). The Cisco UCS B-series is Smart Call Home-enabled, providing you with a vital proactive support capability. In addition, four other devices are now supported by this embedded support feature.

Cisco Smart Call Home is an award-winning, embedded support feature available on a broad range of Cisco products. Smart Call Home-enabled devices continuously perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. This proactive support capability is provided at no additional cost when you have an active Cisco SMARTnet Service, SP Base, Unified Computing Support Service, or Mission-Critical Support Service contract for the designated devices. With Smart Call Home, you will spend less time troubleshooting, experience a speedier resolution to network issues, and gain higher network availability.

The spectrum of Cisco products that are enabled to support Smart Call Home is rapidly expanding, providing end-to-end enterprise and data center device support.

The newest products that have been enabled with the Smart Call Home capability include:

          Cisco Catalyst 4500 and 4900 Series Switches

          Cisco 7200 Series Routers

          Cisco 7301 Router

          Cisco Unified Computing System B-Series

This is in addition to products already supported, including the Cisco Catalyst 6500 Series Switches, Cisco Nexus 7000 and 5000 Series Switches, Cisco 7600 Series, and Cisco MDS 9000 data center products.

Throughout 2010, additional routing and switching devices, as well as many other Cisco products, will be supported by Smart Call Home.

Cisco is committed to bringing you the benefits of Smart Call Home real-time troubleshooting. Data center customers will now be able to receive the availability and operational efficiency benefits of a call-home solution that is a basic requirement for their business.

Smart Call Home is easy to configure. To download the correct software release and Quick Start Guide for your device, visit the Smart Call Home website: www.cisco.com/go/smartcall.

For more information about Cisco Technical Services, contact your Cisco service account manager or visit www.cisco.com/go/ts.

 

TechWiseTV: "Revolution on the Network Edge"

Driven by new data, voice, and video applications, global IP traffic is projected to reach a staggering 29 exabytes a month by 2011: more than 1100 times the volume of just 10 years ago. This puts tremendous pressure on traditional "edge" routers, requiring them to intelligently process millions of digital packets every second without sacrificing performance, reliability, or security. How will your network handle these unprecedented performance demands?

Take a deep technical dive into the new Cisco ASR 1000 Series Aggregation Services Routers with the TechWiseTV team. Discover how this revolutionary solution will completely transform your network edge. Gain valuable insights from its inventor, Michael Beesley, who supervised a team of 600 development engineers for more than five years to develop the ASR 1000, which has the equivalent capacity of 160 Cisco 7200 Routers.

Discover the innovations that make its unprecedented speed, reliability, flexibility, and security possible, including the revolutionary Cisco QuantumFlow processor. Learn how the ASR 1000 will enable you to:

          Achieve full redundancy in a single platform, thanks to its unique Cisco IOS XE Software operating system, which runs a dual copy simultaneously in protected memory space

          Support multiple services such as high-speed firewall and deep packet inspection simultaneously right on the central processor instead of separate blades or standalone appliances

          Provision new services remotely with "instant-on" capability

          Provide true line-rate performance across your WAN, even when multiple functions and applications are activated

          Maximize performance and reduce bandwidth consumption by up to 90 percent for WebEx, web, voice over IP (VoIP), and video conferences

Dramatically reduce capital and operating expenses and adapt quickly to rapid changes at the network edge

Learn more and register to view today.

 

SSPA Honors Cisco with Two 2009 STAR Awards

Cisco has been awarded two 2009 STAR Awards for Best Online Community and for Best Online Support by the Service & Support Professionals Association (SSPA). These awards recognize Cisco for high customer and partner participation in discussion forums and wikis, such as NetPro Forum and the Cisco Support Wiki, and for web-based technologies and knowledge management processes that quickly and efficiently provide up-to-date, personalized support information to customers.

For more information, visit the Services Awards and Certifications page today.

 

Missed Cisco Live 2009? Access Sessions in Cisco Live Virtual

Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. Browse the unique 3D virtual environment using full access and view more than a dozen complimentary sessions online.

Subscribe now.

 

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the June release include documentation for the following:

          Cisco Active Network Abstraction, 3.6.6

          Cisco IP Solution Center, 5.2

          Cisco PGW 2200 Softswitch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

 

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on NetPro include:

          "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

o    "Small Business VoIP to PSTN Gateway," now through August 28

o    "Unified Service Delivery," now through August 28

o    "Catalyst 3750E Switches," August 31 through September 11

o    "What's New on the Catalyst 4500," August 31 through September 11

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

          TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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