How to Buy SMARTnet
Depend on SMARTnet for Technical Support and Hardware Coverage
SMARTnet gives your IT staff direct, anytime access to Cisco engineers, the Technical Assistance Center (TAC), and an extensive range of online resources. You receive fast, expert technical support, flexible hardware coverage, and smart, personalized capabilities to help you resolve critical network issues.
Cisco SMARTnet Provides:
- Global 24 hour access to Cisco Technical Assistance Center (TAC)
- Access to online knowledge base, communities and tools
- Hardware replacement options, including 2-hour, 4-hour, and next business day
- Operating system software updates
- Smart, proactive diagnostics and real-time alerts on devices enabled with Smart Call Home
» SMARTnet At-A-Glance (PDF - 130 KB)
» SMARTnet Overview (PDF - 300 KB)
» SMARTnet Q&A (PDF - 2 MB)
SMARTnet Case Studies
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Game Developer Ensures 'Over-the-Top' Service
Perfect World Entertainment uses Cisco Smart Net Total Care to ensure network support matches explosive network growth.
Read the Case Study (PDF - 870 KB) -
The California Administrative Office of the Courts
The California Administrative Office of the Courts consolidated SMARTnet and NOS contracts, resulting in a cost reduction of 31 percent, projected savings of $5M, more effective planning, and increased service levels and trust throughout the agencies.
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Abu Dhabi Education Council
Abu Dhabi Education Council invested in SMARTnet to receive fast, expert technical support, flexible hardware coverage, and personalized capabilities to help them resolve critical network issues.
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XO Communications
XO Communications improves efficiency by 80% and reduced time to inventory to 2 weeks using Smart Net Total Care.
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Itron Builds a Smarter Infrastructure with Cisco Smart Call Home
Cisco SMARTnet Service with Smart Call Home capability provides real-time device diagnostics, alerts, and remediation to help ensure network uptime for machine-to-machine company, Itron.
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Broekman Group
Broekman Group chose SMARTnet to minimize risk associated with product upgrade cycles and to take advantage of 24-hour access to expertise and quick turnaround on hardware replacement.
