SMS3 Pricing Function Issues
We are pleased to report that the pricing function issues were resolved during the standard downtime window on Sunday, June 21. Please read the communication for more information or contact Service Support Center for assistance.
Tool Availability
Cisco Service Contract Center has a regular weekly maintenance window from midnight Saturday to 4 a.m. Sunday PT. You may resume the use of the tool after this time. Thank you for your patience.
As part of the weekly maintenance window, each Sunday, from 4:00 to 6:00 am PT, some functions will be unavailable:
- New Address creation: users will not be able to perform any functions that require new address creation
- Ordering a quote where the Bill-to ID and Site ID are not the same: users will not be able to order a quote where the business entity of the Bill-to ID and Site ID are not the same.
- Address Search without a Site ID: users who do not have a Site ID will not be able to search to create a quote.
Thank you for your patience.
SCC for Indirect Resellers and Distributors (SMS3)
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Go to Training Central to get up-to-date information on currently available training modules and access important reference materials.
* To access training within the SCC application, please click on the "help" link and select "Training Central".
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Cisco Service Contract Center
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Attention former users of SCC for Direct Partners (1-Tiers)
The Service Contract Center (SCC) tool has been permanently decommissioned as of midnight PDT on May 30, 2009. From that date on, there will be no more access to the SCC application or to read-only application data which has been available since the tool was retired in February. If you need a copy of a historical quote after this date, you may open a support case. Going forward, please use Cisco Service Contract Center for all quoting, ordering and service contract management requirements. Thank you.
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Cisco is pleased to announce the June 7, 2009 Release for SMS3.
This release demonstrates a continuing commitment to increase your ease of use of SMS3. Learn more about the updates for resellers and distributors.
In order to realize the full benefits of the SMS3 June 7 release you should reset some of your Internet Options. Please follow these specific steps.
New Service Support Center Landing Page
On June 15, 2009, the Service Support Center released a new version of the landing page. This new landing page will improve the user experience by providing immediate visibility to the most current support issues, alerts and downtime information.
Attention former users of SCC for Direct Partners (1-Tiers)
The Service Contract Center (SCC) tool has been permanently decommissioned as of midnight PDT on May 30, 2009. From that date on, there will be no more access to the SCC application or to read-only application data which has been available since the tool was retired in February. If you need a copy of a historical quote after this date, you may open a support case. Going forward, please use Cisco Service Contract Center for all quoting, ordering and service contract management requirements. Thank you.
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Support & Resources
If you need assistance in accessing SCC for Indirect Resellers and Distributors or need additional help, please contact the following:
Service Support
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Technical Support
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Topics of Interest
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